Interview Skills

Submitted By
C. Magesh Gugan
A1-Batch, FIAT Trichy
I am Magesh Gugan.
C from A-1 batch.

Making dreams to
reality through
FRANKFINN

“Personal
development for
Smart people” I
think I’ll go with
“tough,big,and
strong.”
• I Here by thank our Frankfinn Institute Of
Airhostess Training Trichy, My Interview
Skills Trainer for their immense support for
me to know lots about interview skills, Last
but not least I here by thank my friends to
give an extra hand during our extempore
and group discussion in our class, Once
again I am thanking everyone to give me
this pleasurable oppourtunity
Why We Should Be A Professional
In Interview?
• Professionalism
• Interviews are like anything else in life, they take
practice to perfect. The job market is highly
competitive so you should always maintain a
high standard of professionalism. This is
guaranteed to impress your potential employer,
as it will show focus and maturity.

• What is Professionalism?

Professionalism is: Presentation, Punctuality and

Preparation.
• Presentation: Presentation is not just the clothes you wear, but
your general presentation during the interview. Dress for success,
formal attire is the best option. Look the part and you will be more
likely to get it. Body language such as eye contact and how you
greet your interviewer are important. Shaking hands is a sign of
confidence and respect so is making regular eye contact. Always be
polite not just during the interview but to any one you may have
contact with in the office or work environment.
• Punctuality: Being on time is essential to a successful interview.
Give yourself plenty of time to get to your destination, map out a
route if you are unsure in any way. Being early gives you time to
relax and prepare for your interview. If you are going to be late or
unable to attend for any unforeseeable reason call ahead and let
them know. This will show them that you are serious and that you
take your commitments seriously.
• Preparation: Get to know the company you are hoping to work
for. A little background information can go a long way. You should
research the company well before applying to it. You must be
prepared to discuss the industry, the company's relative size within
that industry and show that you know who the major players and
competitors are
FACTORS REQUIRED TO PRESENT A
PROFESSIONAL IMAGE AT THE TIME OF
INTERVIEW

 Smartness
 Confidence
 Presence of Mind
 Patience
 Good Posture
 Ready Smile
 Facial Expressions
 Intelligence
 Good Communication
 Firm Handshake
 Good Eye Contact
 Good Dress Code
 Time Management
• An Employer looks for intelligence (intellectual and emotional), communication skills,
leadership qualities, ethics, competence, energy, imagination etc., from the candidate.
Why Do Candidates Fail In An Interview
* Poor grooming
* Discourteous and ungraceful body language
* Poor manners
* Poor diction
* Vague responses
* Unappealing resume
* Monetary benefits-centric approach
* Lack of punctuality
* Poor waiting hall behaviour
Some Behavioural "Unfavourable" Aspects
* Lack of personal or career goals
* Lack of enthusiasm and confidence
* Not owning up responsibility for mistakes
* Self-justification, aggressiveness
* Lack ofemotional maturity
* Negative and cynical attitude
* Over-reacting to questions
* Lacking sense of humour
* Complaining about various things and previous employers
• Preparing for an interview - Look for
* Company's main products and services and likely new products and services
* Its key markets, its position in market and between major competitors
* Its financial position / profit / turnover
* Its history, reputation and achievements
* Arrange all the papers required in a folder : Resume / CV, call letters, degree
certificates, mark lists, NSS, NCC, sports / games certificates, experience
certificates, references.
The Previous Day
* Confirm the venue of the interview, distance, and mode of transport
* Locate the venue earlier
* Relax, have good sleep, visualise and pray
The Interview Day
* Reach the venue at least 45 minutes ahead of the interview
* Get familiar with the amblience
* Dont carry too much baggage
* Report to the authority concerned

• Waiting Hall Behaviour

* Maintain Decorum
* Mingle with others politely
* Avoid smoking, chewing, flirting, gossiping, defamatory comments
* Greet others present
* Switch off the mobile
* Relax and visualise
• While Entering The Interview Hall
* Enter confidently, not arrogantly
* Shut the door gently
* Smile and greet the interviewers
* Shake hands only if they offer their hand
During The Eye Interview
* Maintain eye contact
* Be attentive, listen carefully, and lean forward
* Don't lean on the table, and don't slouch
* Don't toss your files across
* Hand over your file-right side facing them
* Don't laugh or giggle but smile gently
* Be polite. use the words "Please" and "thank you"
* Don't argue but can orally acknowledge
End Of The Interview
* When informed, collect your belongings
* Thank everyone
* For a few steps from your seat, don't show your back
* Don't rush.But move out with dignity
* Shur the door gently when you leave
• In Case Of Stress Interviews

* Don't be upset
* Let them not see that you are upset
* Accept their point of view
* Smile
* Don't argue but be specific in responses with
justification

Job Search Tips

* Don't put all your eggs in one basket

* Try many methods of job search
* Start early for interviews
* Learn how others have been successful in their job
search
* Learn how to think beyond your specialisation areas.
* Plunge into action
• Non-verbal Messages: Non-verbal language speaks larger than
words. As you walk in the interview room, here are a few things that
you must keep in mind:
Start it off like a winner.

• The handshake: Offer your hand, and give a firm handshake, a

pleasant smile and a positive and confident attitude. Introduce
yourself.

• Posture: Stand and sit erect

• Don't Fidget: There is nothing worse than people playing with their
hair, clicking pen tops, tapping feet or unconsciously touching parts
of the body.

• Eye Contact: Look the interviewer in the eye

• Move your hands: Gesturing or talking with your hands
is very natural, but keep it in moderation.

• Be comfortable. Take a seat facing the interviewer,

however, slightly off center. Be sure that you are in a
comfortable position

• Listen attentively. Look at the interviewer directly, but

don't get into a stare down! Sit up straight. Try to relax.
It's okay to take a few notes if the questions are lengthy,
or you need to remind yourself of something you want to
stress

• Avoid nervous mannerisms. Pay attention to nervous

mannerisms. Everyone is nervous to some extent, the
key is to appear calm and composed

• Speak clearly. Use good grammar and a friendly tone.

Never answer just "yes" or "no" to a question. Always
clarify, expand on your answers. Be sure not to go on
rambling
• Be positive and enthusiastic. Pump up your enthusiasm prior to
the interview. Never whine, gripe or complain about past employers,
jobs, classes etc

• Ask pertinent questions. Be prepared to ask a few questions. Do

not monopolize the interviewer's time, particularly if you know they
have appointments scheduled following your interview. Do ask
thoughtful questions. Don't ask about salary and benefits, this can
be discussed when the company is definitely interested in you

• While giving answers to questions:

• Be Concise: Listen to the questions carefully and answer to the

point. An interviewee rambling on is likely to turn off the interviewer.
• Provide Examples: Support your contentions with examples. Think
of recent strong strategic examples of work you've done, then when
the question is asked, answer with specifics, not in generalities.
• Be Honest: It is always better to state the truth than beating about
the bush. If you don’t know something then state the fact.
• Keep Your Guard Up: Always maintain your professionalism. Don’t
get swayed by the friendly behaviour of the interviewer and disclose
everything. For all you know it might be a trap laid out by him.
 SWOT ANALYSIS
• Strengths • Weakness
 Hardworking • Perfectionism
 Achievement Oriented • Ambitious
 Team Person • Intolerant to Dishonesty
 Strong In Communication • Strive to be better than
Skill others
 Loyal • Work till the job is
 Honest complete which may go
 Openness to Change well after closing time
 SWOT ANALYSIS
• Opportunities • Threats
• Frankfinn • Competition
• Aviation Times Magazine • Recession
• Hindu News Paper • Not good at making quick
• www.airlinzjob.in website decisions.
• www.jobuniversity.in
website
• Goal Achievement
• Prevailing market
conditions (recession)
 My Strengths Enhance Me In
Interview
• Hardworking – As I am a hardworking
person it is helping me in completing the
tuff tasks

Team Person – As a team person I could understand

every ones feeling and I can help them to
over come from their hurdles and having
opportunity to understand others mentality
Strong in
communication skill – It is an important thing which
would help me to survive in and everywhere
specially in Aviation Industry

Openness to change – This helps me to adapt to the given situation

 How Weakness can Hinder In
Interview?
• Perfectionism – Where ever I am going and what ever
doing I would prefer perfection in my work,

• Ambitious – As an ambitious person I am

looking for knowledge in
everything.If the organization is not upto my expectation
I cant do full fledged work
Hence I can overcome my interview in an appropriate manner with the help of
my Perfectionism and Ambitiousness

• Intolerant to
Dishonesty – I do not support
any one who is dishonest
• Strive to be better
than others – This make me work more than others.

So this give me an opportunity to give my full effort to the company reputation

 Before Attending Grooming
• My Communication was not up to the mark
• I didn’t take much care about my Hair & Skin
• My Dressing Was not good
• I didn’t maintain a proper diet plan so I was
underweight
• I didn’t practice regular exercise
• I didn’t have regular Manicure Or Pedicure
• I didn’t practice Meditation
 Methods Which I Implement
• I read lots of English story books, Hindu newspaper,
Watching BBC News to improve my Communication
Skills
• I implement the tips which was thought in our grooming
class and maintain my hair and skin healthy
• By seeing the faculty at Frankfinn, And proper guidance
from our aviation faculty Mrs. Ramya Rai, I changed my
dressing sense
• By reading Health tips through internet and by reading
Health & Nutrition magazine I take care of my health
• By learning First Aid Training from Frankfinn I practise to
do exercises
 After Joining In Frankfinn
(Grooming)
• I Improved a lot in my Communication
• I take care about my Hair & Skin, I am applying
regular Henna for hair and Facial packs to make
my skin brighter
• Now a days my Dressing Sense Improved a lot
and colour sense
• I am maintaining a Healthy Diet to put on weight.
And I Increased 10kgs After joining Frankfinn
• I am practicing regular exercise to keep my body
fit
• Doing regular Manicure & Pedicure
 Before Joining In Frankfinn
(Interview Skills)
• I Didn’t read newspapers
• I Didn’t read any magazines
• I didn’t know the manners and etiquettes which
is to be follow in interview panel
• I don’t know how to handle the stress
• My communication was not good
• I don’t know how to attend Extempore and
Group Discussion
• I had stage fear
 Methods to overcome
• I read English Newspaper
• I read Magazines to know about the aviation field
• I implement the tips given by our Interview Skills Trainer
and know the manners and etiquettes which is to be
follow in interview
• I participate in lots of stress interview conducted by our
interview skills trainer
• I participate in Group discussions and extempore in both
my college and in our institute, as well I watch lots of talk
shows
• By implementing these above details in my daily life I get
rid from my stage fear
 After Joining In Frankfinn
(Interview Skills)
• I do read newspapers
• I am reading magazines
• I came to know how to attend the interviews and
got an idea about interview manners and
etiquettes
• Now I can handle the stress which is given to me
• Now I am having confidence to attend
Extempore & Group Discussion
• Now I over come my stage fear
 Strategy for Grooming
• Cleanliness
• Beauty conscious
• Healthy diet
• Soft Smile
• Neat Dressing Sense
 Strategy for Interview Skills
I am not boasting myself but it’s a right time for me
To analyze about me. “True professionals stand out
from the crowd and grow rewarding and satisfying
careers”

– Reputation: Being trusted and building a strong

reputation
– Reciprocity: Giving and garnering reciprocal favors
– Personality: Learning to develop a positive, likeable
personality
– Thanks: Being gracious and appreciative of others
– Connecting: Building a strong network of
relationships
 Schedule for Grooming
Regular Practicing of exercise & Yoga
Days Action Plan
Day 1 Cleansing, Toning, & Scrubbing
Day 2 Applying Earth fullers
Day 3 Applying Curd with sugar
(Natural Bleaching agent)
Day 4 Henna application ,
Day 5 Applying fresh fruit face packs
Day 6 Fruit Fasting
Day 7 Oil bath
 Schedule for Grooming
Days Action Plan
Day 8 Cleansing, Toning, & Scrubbing
Day 9 Curd with Egg white yolk for Hair
Day 10 Curd with Egg white yolk for Skin
Day 11 Manicure & Pedicure
Day 12 Applying Wheat with rose water for
skin
Day 13 Steam bath
Day 14 Swimming
Schedule for prepare an Interview
Regularly watching Talk Shows &Reading News papers.
Days Action Plan
Day 1 Reading Aviation magazines,
Travel magazines
Day 2 Surfing net regarding Career
Day 3 Visiting Airport, Hotels
Day 4 Reading GK Books
Day 5 Consulting faculties regarding
interviews & Current Updates
Day 6 Visiting Travel agencies
Day 7 Practicing Mirror therapy
Evidence for Grooming
Evidence for Grooming
 Evidence for Interview Skills
• ASHBURN HOTEL LTD LONDON.
ADDRESS; 111 Cromwell Road,, SW7 4DP London Unitedkingdom,

Dear C. Magesh Gugan,

We Have Acknowledged The receipt Of Your CV/Resume via Email, And Have Properly Examined It. After Going
Through Your CV/Resume By Our Highly Esteemed Team Of Professionals,

We Are Able To Access Your Credibility And Potential.Based On This Fact, The Board of Trustees Have Decided To
Forward to You This Official Letter of Employment regarding the success of your Application,

which we have re-processed and confirmed as perfect for the office of the Computer Operator in this hotel. at a
monthly salary of 3,225 Great Britain Pounds after all taxes, In the letter, you will see the benefits that we provide for
our workers,

commence on free accommodation, air flight ticket to london, feeding, medical checkup, with leave of one month
yearly, the Letter also will give you the information of the contract which is four years contract and can be renew after
the period of four years base on your hard working and honest with this hotel,

also will give you the details of LONDON TRAVELING AGENCY, in India where you will have to contact for your Work
Permit, Note: All the Hard Copies of your Contract Documents has been forward on your behalf of the LONDON
TRAVELING AGENCY , in India,

and you must contact them with this JOB REFERENCE NO: HPLD/ 02/UK/202/09/, the contact information is below,
you must acquire a valid Work Permit before coming to work with this hotel management.
• CONTACT PERSON: Sir Micheal Walter ,

E-MAIL ; ( [email protected])

Mobile no, 00919930604068,

• Career Objective:
To work in challenging environment, where I can apply my
knowledge, acquire my skills and build a successful career there by
contributing to the organization growth.
• Special Skills:
People Handling
Communication
Convincing Skills
Master of Ceremony
• Competencies:
Leadership Skills
Efficient Team Worker
Grooming & Hygiene
• Past Achievements:
Attended national level Youth Red Cross Camp
Won Third Prize in Inter Department Quiz Competition
Worked as a Brand Ambassador in Frankfinn Institute for 1 month
• Educational Qualification:
BTEC Higher National Certificate Course in Frankfinn Institute Of Airhosts Training
HSC (2006-2007), Magdalene Matric Hr. Sec. School, Tirunelveli.
Percentage: 66%
SSLC (2004-2005), St. Johns Hr. Sec. School, Tirunelveli.
Percentage: 81%
Pursuing B.Sc., Computer Science, Bishop Heber College (Autonomous),Trichy.
Percentage: 76%
• Technical Qualification:
Diploma in Computer Application
C, C++
• Special Courses Attended in BTEC Frankfinn:
First Aid Training
Customer Service Skills
Hospitality Management & Travel Management
In-flight Training & Ground Staff Handling ( Jet Airways )
Interview Skills
Grooming & Hygiene
Personality Development
English Edge
Swimming
• Hobbies:
Philately
Surfing the Net
Numismatic
• Interest:
Chess
Quiz
Painting
• Personal Information:
Date of Birth : 10.01.1990
Gender : Male
Marital Status : Single
Nationality : Indian
Height : 176cms
Weight : 59kgs
Passport : H3211299
Languages Known : English and Tamil
Address for Communication : No-46 north Rock fort Street Trichy-2
Cell: 9789705747
I here by declare that all the above mentioned details are true to the best of my
knowledge.
• Mrs. Helana
• Frankfinn Institute of Airhostess Training
• www.skincare99.com
• www.skinway.com
• www.hairinformation.com
• www.jobuniversity.com
• www.airlinezjob.com
The above furnished details of my
assignment given here are all true to
my knowledge .

From this assignment I have

understood how to develop my
Personality , Communication skills
and Interview skills .