Chapter I

Introduction
1.1 Background of the study
Computers, nowadays, are playing many important roles in the society
especially on business establishments particularly in Zamboanga City which is
known as Asia’s Latin City in Region IX. The fact is that using computers will
help lighten many tasks for more accurate and effective way of generating data
and information. Institutions such as medical centers or hospitals, educational
institutions, and other private organizations used computers technologies. Other
organization like hotels and small business enterprises are slowly converting their
traditional tasks to computerization or automation in different ways of
approaches. Currently, computer technologies are continuously increasing and
changing the way people lives at home, offices or even in a small offices and
agencies.
LM Metro Hotel is one of the hotels in Zamboanga city providing
convenient rooms and conventions. LM Metro Hotel is located at Don Toribio
Zamboanga City, Philippines. The hotel has 33 rooms consisting of Suite with
Jacuzzi for Family rooms, Executive Rooms, Twin deluxe Rooms, and Deluxe
Rooms. They have three function rooms namely Gold, Silver and Platinum for
parties such as wedding, birthdays, baptism and reunions. The costs would
depend on the number of persons occupying the room. Among the amenities and
services of the LM Metro Hotel are air conditioned rooms, flat screen TV with
cable, free Internet WI-FI, hot & cold shower, telephones, room service, laundry
and pressing, safety deposit box, business center, fax machine, secured parking
lot and standby generator.
LM Metro Hotel provides good services to both Foreign and local
customers that they (Hotel management) admit that the company really perform
well that they have good revenue. The management took this as a challenge, and
realizing their economic standard they feel they need to improve more their
service so that it can reach customers who are far from the city. They have
frequent customers who live outside the city encounter problems when making

LM Metro Hotel Rooms and Events Online Reservation System Page 1

reservations. In addition to this, the company encountered problems in terms of
data gathering and generating summary reports. The case was without resolving
the said complications the company will not be able to improve their performance
better in recording and retrieving data from old records up to the present time.
Then the company management figure out how they can accommodate and serve
fast the number of customers that made reservations have been if they continue
with their manual operations specifically in data processing and reservations
activities.

To resolve the said problems the researchers proposed an automated

system that can significantly produce a better performance in generating data and
customer reservations. The researchers will develop and design a system that will
benefit the administrative officers and staff of the ML Metro Hotels.

1.2 Project Context

Currently, LM Metro Hotel is having their official website
www.lmhotel.com.ph that runs over the internet. Presently, the website tells only
the features of the hotel about rooms, events and other services that can
experience in their facility. Unfortunately, the management doesn’t have any
system for reservation and payment modules in their system if the customers
want to make reservation online. We gathered information that the hotel is having
manual operation when it comes to customer reservation. The hotel accommodate
only those walk in customers or customer reservations made via telephone. They
have the same system of booking for reservation of an event like the wedding and
birthday parties. Their website is used for information about LM Metro Hotel
purposes. With this case, there are some circumstances that the hotel
administrators are having difficulties in retrieving individual data most specially
those client from way back 2013 when the company started. The current process
of the client reservation is that the client has to go the hotel to fill up the form and
will be submit to the administration office. Now, the hotel depend for
communication with their clients through its Facebook page, messenger and other

LM Metro Hotel Rooms and Events Online Reservation System Page 2

social media for accessibly track their client and share the hotel services that it
offers.

The researchers will design and develop an online system for LM Metro
Hotel reservation. The hotel will be having a new process for reservation revised
online booking for available rooms and events. The new online bookings
reservations will be implemented by the LM Metro Hotel for room reservation
and for Event Reservation. LM Metro Hotel Reservation defines outcomes-based
Reservation as an approach that focuses and organizes reports from client data
and information.

Online Reservation system is in demand in the area of Zamboanga. The

researchers planned to design and develop a system entitled “Lm Metro Hotel
Rooms and Events Online Reservation” in order for the customers to monitor
their reserved room or event even if they are away from the city and the
customers can pay using paypal, debit and credit card through online. This
system will significantly provide effectiveness in saving data to the database and
generating summary report monthly. With this web-based system, it will help the
management to eliminate those common approaches that have been implemented
in the company.

1.3 Purpose and Description

The purpose of this research is to design and develop an Online
Reservation for LM Metro Hotel provided with better data security, performance
and user interface than the current reservation process. The System will give
transparency by mean of a tracking system upon reserving a particular events and
rooms of the customers. The goal of this research is that the the customers can
reserve different events like wedding and parties providing with its tracking
number. The system will allow customers to keep up to date with their
reservations. It is convenient for customers due to time and barriers to work. In
this system, the hotel can easily show the reserved event online and the entire

LM Metro Hotel Rooms and Events Online Reservation System Page 3

process of approving and retrieving records is much faster than the usual manual
procedure.

The online reservation system will consist of portal for customers where he or
she can access important information such as date of events and room
reservation. The proposed system will access different offices within the
company because of centralized system where both admin and user can identify
its reservation records easily. The online hotel reservation will uphold a
centralized system because of tentative reservation by means that the client
doesn’t need to pay at the time of reservation and instead by paying at the time of
check in or check out via online. In addition to this the customers can pay using
PayPal, debit and credit card provided with its accounts numbers. This system is
capable of keeping the information securely, more useful, flexible provide with
effective modules and approaches.

1.4 Objectives

1.4.1General Objective
The general objective of this study aims to design and develop an Online
Reservation for LM Metro Hotel in Zamboanga City.

1.4.2 Specific Objectives

These are the following specific objectives of the study:
 To understand the existing process of LM Metro Hotel of monitoring
Room and Event of the Customers and also to gather data to identify
the requirements needed for development of the proposed system.
 To develop a system that will display the room or event reservation in
LM Metro Hotel through online via internet.
 To create a portal page for admin (chief officer) and user (front desk
information officer) with characterized modules and functionalities
depend on their roles.

LM Metro Hotel Rooms and Events Online Reservation System Page 4

  To create a module for payment process using PayPal, debit and credit
card through online.
 To generate records daily from reservation records.
 To manage multiple rooms and events to the system with specified
details.

1.5 Scope and Limitation

1.5.1 Scope
 The system will help the administrative staff of the hotel to keep the daily
and the history record details of the customers recorded from database.
 The system will generate proper reports for customers at the time of
checking-out.
 Every user can easily interact with the system by providing the feedback
via SMS notification for confirmation process.
 The system can accommodate payment method via internet using paypal,
debit and credit card account.
 The system can identify the number of room and schedules available.
 The system can track available and reserved rooms or events.

1.5.2 Limitation
 The system will not publish to the public without the internet connection;
the customer will encounter errors upon the losses of the internet.
 The system cannot access food catering reservation only rooms and
availability of the area for a certain events.
 Reservation for rooms and events should be made three (3) days before
the schedule of checking in or before the schedule of their event.
 The system doesn’t allow booking a room at the same time with different
customers because the system has tracking modules to identify the status
of the rooms or events.

LM Metro Hotel Rooms and Events Online Reservation System Page 5

  The system doesn’t include online payment transaction; payment will be
made in the hotel upon checking-in.
 The system will also run without the specified specification of a software
version and hardware version as intended to be installed.
 The system cannot generate employee records and salary computation.
 The system will not accommodate claiming payment from Palawan,
MLhullier and other pawnshop services.

LM Metro Hotel Rooms and Events Online Reservation System Page 6

1.6 Definition of Terms
Performance
Performance is one of the words which definition is very flexible as
everyone places the concept that suits best, and letting the context take care of the
definition. Nevertheless in general terms performance can be seen as the result of
activities (e.g. of an organization) over a given period of time. (Illmer, 2010)
Monitoring
Monitoring is the regular observation and recording of activities taking
place in a project or programmer. It is a process of routinely gathering
information on all aspects of the project. To monitor is to check on how project
activities are progressing. It is observation; ─ systematic and purposeful
observation. Monitoring also involves giving feedback about the progress of the
project to the donors, implementers and beneficiaries of the project. Reporting
enables the gathered information to be used in making decisions for improving
project performance. (Bartle, 2011)
Web-based software
Is a software you use over the internet with a web browser. A web-based
application is any program that is accessed over a network connection using
HTTP, rather than existing within a device’s memory. Web-based applications
often run inside a web browser. John Haynes (1999)
Internet
The Internet, sometimes called simply "the Net," is a worldwide system of
the computer networks. Robert E. Khan, Vinton G. Cert (1999)
Tracking
A tracking system, the entire school population is assigned to classes
according to whether the students' overall achievement is above average, normal,
or below average. Students attend academic classes only with students whose
overall academic achievement is the same as their own. (Wikipedia, 2018)

LM Metro Hotel Rooms and Events Online Reservation System Page 7

 Chapter II
Review of Related Literature and Studies

This chapter presents a review of related literature and studies after an in-
depth search of the researchers. This will also support the theoretical and
conceptual framework to present the entire picture of the study.

2.1 Literature Review

Online booking is software used for reservation management. Online
booking has been practiced by many hotels and restaurants which give more
advantages than those hotels which don’t have. One of the article posted in direct
bookings entitled “How do hotel reservation systems increase efficiency and
profits?” explained what and how hotel reservation system is all about and the
great profit the owner would get. It is clearly emphasized that online hotel
reservation system is a technology suite that allows you to accept direct bookings
through your website and various distribution channels. It offers payment portal
and update your property management system or central reservation system when
your rooms are booked. There are several benefits of implementing a hotel
reservation system. It simplifies the administrative process for the owner and
staff. Online booking system is as very fast when receiving mails from the guests
and replies queries and accept reservations. It reduces the risk of overbooking.
The fact that most hotels have complex distribution networks with diverse agents
which make the task extremely difficult. Online hotel reservation system put all
live rates and availability is automatically updated by the software. The risk of
overbooking rooms is massively reduced, which significantly improves the
smoothness of your hotel operations. It allows to collect valuable data of the
guest safely. Data collection is critical at any sense. Without OHRS, it would be
very hard to know where the guests are coming from and other personal
information. OHRS will collect data and compile then comprehensive a report
that allows utilizing them effectively.

LM Metro Hotel Rooms and Events Online Reservation System Page 8

 Book

(International)

2.1.1 Object oriented database management system

According to Thomas S. Kavanagh (1988) a database management

system is disclosed having an object oriented representation of
information describing characteristics of instances organized in a
hierarchical structure that may be logically represented as a tree structure.
The hierarchical structure includes a parent-child/class-subclass structure.
The internal representation of an instance is dependent upon information
that is locally available from a class to which that instance belongs plus
inherited attributes from a parent class. A class is represented as a class
object having a handle. The class object has a parent handle associated
with it that identifies the parent class of the class object. The class object
has a subclass list associated with it that identifies the handles of the
classes that are subclasses of the class object. The class object has an
attribute list associated with it that includes a list of handles which may be
used to identify the attributes of the class object.

2.1.2 Client server system for delivery of online information

According to Christian Stumm (1988) a method for operating a

server system adapted to provide Information files to a plurality of
subscribers over communications network, such as Internet. A plurality of
publishers store their publishing material such as newspapers, magazines
or software files in a database server. The database server maintains a
schedule of events file adapted to contain information relating to
predetermined downloading schedules to the subscribers of the database
server. The schedule of events file or the relevant portions of it are then
transmitted to individual subscribers so that requests for information can
be launched from the subscriber’s terminals at a predetermined time in
LM Metro Hotel Rooms and Events Online Reservation System Page 9
 accordance with the schedule of event file. The server then transmits to
each requesting subscriber a set of predetermined data files as authorized
by a corresponding one of the publishers, including each file's name, size
and identification code in response to said information request from each
one of the subscribers.

2.1.3 Online direct marketing system

According to Mark Klein (2008) an automated, unified, interactive

system and methods for marketing. After a Marketer uploads transaction
and customer data, the system automatically analyzes this data to predict
at least one of the group consisting of purchase probabilities, likely
buyers, up-sell opportunities, cross-sell opportunities, and potential
defectors; selects a marketing campaign and customers to target in that
marketing campaign, the step of selecting customers being based upon
results from the step of analyzing customer and transaction data; predicts
anticipated response rate and/or revenue from the marketing campaign;
delivers at least one list of the customers to target, wherein the list of
customers further comprises customer records; supplies an expert system
to test elements of the campaigns such as targeting and offers; and
collects fees based on a number of the records downloaded.

2.1.4 Electronic automated information exchanged and management

system

According to Jeffrey C. Taylor (1995) a computer implemented

system is provided in order to manage the exchange of information
through two databases. The system is particularly useful for an
employment recruitment environment or other environments which
require an exchange between individuals in two or more categories such
as job applicants and employers. According to the preferred configuration,
the system manages a database of job postings. Each posting is stored in a

LM Metro Hotel Rooms and Events Online Reservation System P a g e 10

 job record, and the system is capable of searching on a plurality of keys in
the job record to identify a job record suitable to a particular applicant.
The system then facilitates creation of a resume record and designation of
the resume record for an accessible resume base or a selected job record.
Finally, the system permits query of a resume base in order to identify
recruitment candidates for job positions.

Magazines

(International)

2.1.5 E-Commerce: A Short History Follow-up on Possible Trends

According to V. F. Dos Santos (2017) the state-of-the-art of e-

commerce and its trends for the future. E-commerce has been developing
since the 1990’s and its evolution is directly linked to the advancement of
information technology. Early e-commerce began with the simple
dissemination of goods and services by digital means, going from the
issuance of orders, then the delivery of products to achieving interaction
between traders and consumers via the Internet. Some e-commerce tools
enable users to perform transactions even without leaving home – with
transactions ranging from purchasing to paying bills. This can be done 24
hours a day, including weekends and holidays. The demand for
convenience and, even, privacy are the main responsible reasons for the
increased use of electronic commerce by consumers. Despite the
advances of e-commerce in recent times it still requires larger
investment, especially regarding safety, which is appointed as major
deficiency in this trade modality, along with logistics. Investments will
also be necessary to enable e-commerce to keep up with the current
technological advances and future development prospects, such as the
adoption of virtual intelligence, the expansion of globalization with
language translators, adaptive interfaces that take into account the specific
characteristics of user groups and the mobile commerce, and the
experimentation in 3D model. This study aims to – by means of literature
LM Metro Hotel Rooms and Events Online Reservation System P a g e 11
 review – draw a brief history of the emergence and evolution of e-
commerce, also highlighting the tools in use, the trends and challenges of
this modern business model.

2.1.6 E-marketing strategies for E-business

According to Zorana Svedic (2004) a newly formed online

company, eLegalDoc, is getting ready to launch their ebusiness website.
The company provides simple-to-use, customizable, auto-generated, and
affordable electronic legal documents over the Internet. As the success of
the eLegalDoc website is greatly dependent on the effectiveness of its
product positioning and traffic generation, eLegalDoc requires the
development of competitive positioning strategies and a marketing
strategy and tactics to leverage its business model. Paulus H. A. Andreki,
Rashad Yazdanifard 19 April 2014, Is E-Marketing the Future of
Marketing Field lobalisation and technological improvements are
imminent and those that embrace it today will be better prepared for
tomorrow. E-marketing is growing at a dramatic pace and is impacting
customer and market behaviours. This has forced firms to start
incorporating e-marketing as the main form of marketing and try to meet
their targeted customers’ needs to the satisfaction. This paper investigates
and states what is e-marketing, what the current trend of the marketing
field is and what the future of the marketing field is. The paper has found
and concluded that e-marketing is the future as it has been positively
affected by the current technological change which has made the use of
smart phones and gadgets a necessity.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 12

 2.1.7 Paypal: The legal status of C2C payment systems
According to Guadamuz (2002) the area of online payment
systems has been the subject of increasing attention for those interested in
electronic commerce law. The reason for this is the almost exponential
increase in electronic commerce transactions. For example, online retail in
the United States accounted for $35.87 billion USD in 2001 and $47.98
billion USD in 2002. Online retail in the UK was only 0.4% of total retail
in 1999, this figure rose to 4% in 2002.1 Most of the emphasis in the
existing literature has been in regards to “conventional” online payment
systems, such as credit and debit cards, and some other nonconventional
payment methods such as the increasing legal interest in electronic money
schemes.2 evertheless, there has been minimal interest in one of the
fastest growing online payment methods – the popular Consumer-to-
Consumer (C2C) model of electronic commerce. With the marked
increase in C2C transactions exemplified by auction sites such as eBay, a
viable payment method for such operations must receive legal review.
One of the most successful examples of the C2C model can be found in
consumer friendly payment systems such as PayPal, which has been
acquired recently by uctions site eBay. The relationship between both
sites is enforced by the fact that people who are exchanging goods
through internet auctions need secure and reliable methods to conduct
monetary transactions to pay for their online purchases. PayPal is set to
become the standard for online payments between consumers and small
businesses in the coming years, and it is at the moment the leader in this
field.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 13

 2.1.8 Institute for Management, University of Koblenz-Landau,
Koblenz, Digital booking services
According Mario Schaarchmidt (2017) comparing online with
hone reservation services many looking services in traditional people-
processing service areas such as gastronomy were recently transformed
into online reservation services. While advantages for platform providers
(i.e. a share of the respective business) and merchants (i.e. increased
operational efficiency) seem obvious, it is less known about how
customers respond to these new forms of online services. This paper aims
to illustrate how booking traditional people-processing services online is
different from booking it via phone.

Journal
International

2.1.9 Online booking system

Odger, T. (2017) also enumerated the advantages of online

reservation system which are as follows: Increase bookings, the business
is open for 24/7 that gives every customer more flexible. The costumer
won’t have to wait, even on travel, celebrating special occasions, at
school, hospital, anywhere else the customers can access and book at
his/her own comfortable time. On the other hand, the owner will earn 24/7
even when sleeping. Saves time, todays trend is less on call because
people choose to visit websites and get mails. The owner won’t have to
waste time calling their guest but only focusing on serving them.
Increases efficiency, customers expect instant gratification. Thus, online
reservation system has the ability to decrease lineups, modify inventory
with few frustration clicks, and never have to say “one moment” to a
customer, and Gets you wiser, keeping you track of each reservation and
details. Details can be used for making reports and find which makes the
LM Metro Hotel Rooms and Events Online Reservation System P a g e 14
 most money and gain real insights into your cash flow. You can use that
information to grow your business better.

2.1.10 Web Based Hotel Reservation System for Purple Sun Resort
According to Nimalsena, M.R.S. (2013) popularized the use of
web based system. The system can provide facility to check-in and check-
out facilities for the costumer. Room allocation, issuing bills, income
handling, generating reports, profile maintenance, add and update data are
some of facilities that the system is provided to management. Web based
system is done using PHP: Hypertext Pre-processor which is a powerful
server side scripting language, Apache HTTP server was used as the web
server and MySQL was used as the database management system.

2.1.11 Web based hotel management system in Hotel La-Villa in

Wadduwa
According to Prarthana, Y.N. (2017) developed a web based hotel
management system in Hotel La-Villa in Wadduwa. This is to overcome
the problem experienced from the manual billing and reservation system.
To have an effective management system, the system was developed
using (PHP Hypertext Processor) open source server side scripting
language. As the database tool for designing the database My SQL was
used. Apache 2.4 web server was chosen to run the system. Additionally,
Net Beans IDE8.0 was chosen as the coding tool adobe Photoshop CS6
was chosen as the interface design tool in the main stages of developing.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 15

 Published Thesis
(International)

2.1.12 Hotel Room Reservation System for Dampevillage Bolgoda

Lake Resort
Perera, M.I.D. (2014) explained that hand-waving methods in a
restaurant for calling services may lead to many complaints. Thus, online
reservation system will solve the problem. The proposed project was to
automate manual process such as booking, reception hall reservation, and
food ordering. The system will provide access to different level of users
through web as a client server model, reduce time consuming services,
inefficient manual procedures regarding reception hall booking and food
ordering process while increasing operational efficiency and customer
satisfaction, and support for online food ordering, online reception hall
reservations, online inquiries, online table reservations, meal order
management, internal user management, and report generation

2.1.13 Restaurant reservation system in EatOutManila

Reyes, B. (2015) published an article “New website app introduces online

reservation for local foodies. According to the article published, Cousins
Inaki Lamata and Carlos Rubio started business EatOutManila, a hassle-
free online reservations system for Filipino foods. The owner, Rubio
learned of the strategy used in Europe were online restaurant reservation
is widely practiced. The EatOutManila is the leading contender co-
founded by Inaki lamata which was based on the restaurant reservation
system used in Spain. The owner admits of being frustrated of the manual
restaurant reservation because of its much failures done. EatOutManila
are able to complete each booking transaction from end to end in real time
as long as the users has internet connection.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 16

 2.1.14 Apartelle Online Reservation System

Bituin, A. (2010), discussed the problem observed when using

manual guest list records, the manual reservation of guests, the manual
booking of rooms for the guest which takes a long time to accomplish.
According to the manager of 658 Apartelle, manual job makes a very
messy office, lots of paper around the desks and sometimes results to loss
of important papers. Thus, the idea of online reservation management
system is highly efficient to meet the customer’s needs easily and fast by
booking, and some other services.

2.1.15 Hotel Sumadai in Beruwala, Sri Lanka

According to Chathurangi (2017) described how beautiful is Hotel
Sumadai in Beruwala, Sri Lanka. It has 21 guest room with Ayurveda spa.
Due to the time consuming manual reservation, they came to think and
already in practice of the online reservation management system.
XAMMP server is used in development with apache as the web server. It
was decided to use object-oriented techniques for analysis, design and
development of the system to increase the efficiency of the services.
UML diagrams have been used to analyze requirements and draw the
design. The architecture used for the system is MVC architecture. The
system has to be hosted on a server and the staff related to project
activities must be able to access the system. PHP server side scripting.

2.1.16 Hotel Reservation and Management system for Haus Chandra

Hotel Mount Lavinia
According to Wijesinghe, A.S. (2014) believed that Hotel
Reservation and Management system is an effective and efficient way of
gaining access with the Hotel Management System via the website. The
system has the ability to modify reservation details, handling room status
and room rates details, managing banquet, conference, food and beverage
operations, generating guest invoices, Laundry management, handling
LM Metro Hotel Rooms and Events Online Reservation System P a g e 17
 transportations, generating reports details and administration control are
some of the main features added in this particular System.

2.2 Review Related Literature Summary

In this phase will summarized all related literation from books, journals,
magazines and published thesis. The researchers will understands the prototype
of reservation process through via internet. The reservation process will rely on
the internet for the benefits and convenient of the users booking reservation of
rooms and events with its specified hardware and software specification using
desktop computers and other platforms. The automated operations will applied
different methods and approaches to customize the traditional way of the target
company that will transform into innovative operations and services.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 18

 Chapter III
Design and Methodology

3.1 Requirements analysis

Methodology refers to understand as a way to systemically solve or
answer the research problem. Thus essentially, it can be understood as the
process of studying how research is done in a scientific manner. Through the
methodology, we study the various steps that are generally adopted by a
researcher in studying his/her research problem and the underlying logic behind
them. The selection of the research method is crucial for what conclusions you
can make about a phenomenon.
In this research the three purposes of this chapter are to (1) describe the
research methodology of this study, (2) describe the procedure used in designing
the instrument and collecting the data, and (3) provide an explanation of the
statistical procedures used to analyze the data for each phase of the project.

3.2 Requirements Documentation

The researchers used modified waterfall methodology to provide an
orderly sequence of development steps with some flexible iterative stages to
facilitate the adequacy of documentation and design reviews to ensure the
quality, reliability, and maintainability of the develop custom software for
developing the system.

3.3. System Architecture

In this section the researchers used Open Systems Interconnection (OSI)
model. It has seven layers architecture with having specific functionality to
perform. All these 7 layers work collaboratively to transmit the data from
Administrator and Client.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 19

System Architecture Diagram

Figure 3.1 System Architecture

Figure 3.3 presents a System Architecture shows that the system is for an
administrator and client and characterized by its roles. To view its system
interface the two users should input their username and password. Upon
registration the client can book, view reservation status and give feedback for a
certain rooms or events to the management then the admin will approve client
reservation, manage rooms and event, notifying client booking and generate
records form the database via the internet.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 20

3.4

Figure 3.2 Context Diagram

LM Metro Hotel Rooms and Events Online Reservation System P a g e 21

3.5
Figure 3.3 Entity Relationship Diagram

LM Metro Hotel Rooms and Events Online Reservation System P a g e 22

3.6 Data Flow Diagram
3.6.1 Admin Add Rooms

Figure 3.4 Admin Add rooms

F Figure 3.4 showing the flow on how the admin Add Rooms. In this figure
the admin will login to the then click Add details button and the admin can view
the report list. The admin should type the details, upon clicking the add rooms it
be will saved to the Rooms information database.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 23

3.6.2 Admin Generate Report

Figure 3.5 Admin Generate Report

Figure 3.5 showing how the Admin will generate report. In this figure
the admin will login to the system then click Generate report buttons and the
admin can view the report list. The admin will click the search button and it will
save to the client reservation database.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 24

3.6.3 Admin Approve/Disapprove

Figure 3.6 Approve and Disapprove

Figure 3.6 showing the flow on how the admin will approve and
disapprove the client reservation. In this figure the admin will login to the system
then click the transaction button. The admin view the reservation list and will
click the Approve and Disapprove then it will save to the client information
database.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 25

3.6.4 Admin/Add Marketing Account

Figure 3.7 Admin/Add Marketing account

Figure 3.7 showing the flow on how the admin will add Marketing
account. In this figure the marketing will login to the system then click add
details buttons. The Marketing should type the details, upon clicking the Add
Marketing account it be will save to the Marketing account Database then the
save data can view by the Marketing.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 26

3.6.5 Admin/Add Frontdesk Account

Figure 3.8 Admin/Add Frontdesk account

Figure 3.8 showing the flow on how the admin will Add Frontdesk account. In
this figure the Admin will login to the system then click add details buttons. The
Admin should type the details, upon clicking the add rooms it be will save to the
Frontdesk_account database then the save data can view by the Admin.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 27

3.6.6 Guest Registration

Figure 3.9 Guest Registration

Figure 3.9 showing the flow on how the Guest will reserve. In this figure
the Guest will click the add Reservation button and it show the Registration
Form. The Guest fill up the registration form and click the register button it will
save to the Guest information database. The Guest can Login using the Email add
and Password.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 28

3.6.7 Guest Room/Events

Figure 3.10 Guest Rooms/Events

Figure 3.10 showing the flow on how the Guest will reserve
Rooms/Events. In this figure the Guest will click the Log in button and view the
portal interface. The Guest click the reserve button and it will save the Client
information database

LM Metro Hotel Rooms and Events Online Reservation System P a g e 29

3.6.8 Marketing/Add Event

Figure 3.11 Marketing add Events

Figure 3.11 showing the flow on how the Marketing will add Events. In
this figure the Marketing will login to the system then click add details buttons.
The Marketing should type the details, upon clicking the add Events it will be
save to the Events information database then the save data can view by the
Marketing.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 30

Figure 3.6.9 Marketing/Event Reserve

Figure 3.12 Marketing Event Reserve

fFigure 3.12 showing the flow on how the Marketing/Event Reserve. In
this figure the Marketing will login to the system to view system portal. The
marketing will click reserve button which retrieve from events database. The
marketing will view approval transaction. Upon clicking the approve button it
will generate SMS notification to the client and validation of the client status.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 31

3.6.10 Marketing/Walk-in Guest

Figure 3.13 Marketing Walk-in Guest

Figure 3.13 showing the flow on how the Marketing can view Walk-in
Guest. In this figure the Marketing will login to the system then click add details
buttons. The Marketing should type the details, upon clicking the Guest button it
will be saved to the Event database then the saved data can be viewed by the
Marketing.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 32

3.6.11 Marketing/Guest check-in

Figure 3.14 Marketing/Guest check-in

F Figure 3.14 showing the flow on how the Marketing can view Guest check-
in. In this figure the Marketing will login to the system then click add details
buttons. The Marketing should type the details, upon clicking the Guest button it
will be saved to the Event info database then the saved data can be viewed by the
Marketing.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 33

Figure 3.6.12 Frontdesk/Room Reserve

Figure 3.15 Frontdesk/Room Reserve

Figure 3.15 showing the flow on how the frontdesk will operate room
reservation. In this figure the frontdesk will login to the system to view the
system portal. The user will click room reserve button to view the approval
reservation then the user will click reservation transaction button and click
approve button and it will generate SMS notification to the client.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 34

3.6.13 Frontdesk/walk-in Guest Room

Figure 3.16 Frontdesk/walk-in Guest Room

Figure 3.16 showing the flow on how the Frontdesk can view Guest walk-
in. In this figure the Frontdesk will login to the system then click add details
buttons. The Frontdesk should type the details, upon clicking the Guest button it
will be saved to the Room info Database then the saved data can be view by the
Frontdesk.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 35

3.6.14 Frontdesk/check-in Guest

3.17 Frontdesk/check-in Guest

Figure 3.17 showing the flow on how the Frontdesk can view Guest
check-in. In this figure the Frontdesk will login to the system then click add
details buttons. The Frontdesk should type the details, upon clicking the Guest
button it will be saved to the Room_info Database then the saved data can be
view by the Frontdesk.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 36

3.6.15 Front desk/Approve and Disapprove

Figure 3.18 Frontdesk/Approve and Disapprove

Figure 3.18 showing the flow on how the Frontdesk will approve and
disapprove the client reservation. In this figure the Frontdesk will login to the
system then click the transaction button. The Frontdesk view the reservation list
and will click the Approve and Disapprove then it will save to the client
information database.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 37

3.6.16 Customer Payment

1.0 2.0

3.0

4.0

Figure 3.19 Customer/Payment

Figure 3.19 showing the flow on how the Customer will pay the
reservation transaction through online. The Customer will click the book it will
save to the Guest_pay database and it will show the payment

LM Metro Hotel Rooms and Events Online Reservation System P a g e 38

 Chapter IV

Development and Testing

4.1 Description of prototype

The prototype description of the proposed system entitled LM Metro

Hotel Rooms and Events Online Reservation will describe the function of the
system.

Figure 4.1 Guest homepage Interface

In this Figure 4.1 Guest homepage Interface. The Guest can view the homepage
interface.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 39

 Figure 4.2 Guest Room reservation
In this Figure 4.2 Guest Room reservation. The Guest can view the room’s
choices for reservation.

Figure 4.3 Reserve Events

In this Figure 4.3 Guest Events reservation. The Guest can view the Events
choices for reservation.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 40

 Figure 4.4 Guest/Login
In this Figure 4.4 Guest/Login. The Guest will Login to the system

Figure 4.5 Guest Account

In this Figure 4.5 Guest Account. After the Guest Login it will show the Guest
Account.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 41

 Figure 4.6 Guest Reserved
In this Figure 4.6 Guest Reserved. It will show all the amenities and all the
information about Room reservation.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 42

 Figure 4.7 Room Reserved
In this Figure 4.7 Room Reserved. It will show all the amenities and all the
information about Room reservation.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 43

 Figure 4.8 Events Reserved

In this Figure 4.8 Events Reserved. It will show all the amenities and all the
information about Events reservation.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 44

 Figure 4.9 Admin Login
In this Figure 4.9 Admin Login. The Admin will Login to the system

Figure 4.10 Admin Add Rooms

In this Figure 4.10 Admin Add Rooms. The Admin will add rooms to the system

LM Metro Hotel Rooms and Events Online Reservation System P a g e 45

 Figure 4.11 List of Rooms
In this Figure 4.11 Admin List of Rooms. The Admin only can view the list of
Guest room’s reservation.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 46

 Figure 4.12 Admin Add Marketing Account
In this Figure 4.12 Admin Add Marketing Account. The Admin will add the
marketing account and click the register button.

Figure 4.13 Admin Add Frontdesk Account

In this Figure 4.13 Admin Add Frontdesk Account. The Admin will add the
frontdesk account and click the register button

Figure 4.14 Admin Generate Report

In this Figure 4.14 Admin Generate Report. The admin can view the Generate
report of the Guest reserved.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 47

 Figure 4.15 Marketing Add Events
In this Figure 4.15 Marketing Add Events. The Marketing can view the
Event list of the Guest reserved.

Figure 4.16 Marketing walk-in Guest

In this Figure 4.16 Marketing walk-in Guest. The Marketing can view the
Event choices of the Guest.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 48

 Figure 4.17 Marketing/Event Reserved
In this Figure 4.17 Marketing events Reserved. The Marketing can view the
approval transaction of the Guest.

Figure 4.18 Frontdesk/Room Reserved

In this Figure 4.18 Frontdesk events Reserved. The Frontdesk can view the
approval transaction of the Guest.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 49

 Figure 4.19 Frontdesk/List of Guest
In this Figure 4.19 Frontdesk List of Guest. The Frontdesk can view the approve
list of the Guest.

Figure 4.20 Frontdesk/Check-in Guest

In this Figure 4.20 Frontdesk Check-in Guest. The Frontdesk can view the
Check-in and check-out of the Guest.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 50

 Figure 4.21 Frontdesk/Walk-in Guest
In this Figure 4.21 Frontdesk walk-in Guest. The Frontdesk can view the walk-in
Guest.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 51

4.2 Gantt Chart

Gantt chart is a type of bar chart that illustrates a project schedule. By

using Gantt chart will help researcher to have a guide and to help them keep in
track on what are the things that must be done everyday.

LEGEND
Start
End
Estimated
Actual
Delay
Milestone

Table 4.1 Gantt chart legend

In this Table 4.1 showing each symbols which the arrow down represent the start
of the said task. The arrow up represent the end of the task. The Green rectangle
represent the Estimated day of the task. The Orange rectangle represent the
Actual day that the researchers finished the task on the estimated day. The Blue
rectangle represents the Delay of the day where researchers extended their
estimated day to finish the task. The Light Pink Diamond represents the
Milestone when the researchers meet their goals with their task.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 52

 Figure 4.22 Chapter I Gantt chart
In this Figure 4.22 in the month of October to November the researchers started
their Chapter I, and didn’t finished it with their estimated day, the researcher has
two months delay

Figure 4.23 Chapter II Gantt chart

In this Figure 4.23 in the month of October to November the researchers didn’t
meet the expected day to finish the task. The researchers has a Two (2) months
estimated day to finish the task but the researchers didn’t meet the expected day
and has a Two (2) months delays to finish the Chapter II.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 53

 Figure 4.24 Chapter III Gantt Chart
In this Figure 4.24 in the month of December the researchers didn’t meet the
expected day to finish the entire task. The researchers has a Nine (9) days
estimated day to finish the task for Requirement Analysis but the researchers
didn’t meet the expected day and has a Fourteen (14) days delays to finish the
Requirement Analysis. The researchers has a Twelve (12) days estimated day to
finish the task for Requirement Documentation but the researchers didn’t meet
the expected day and has a Seven (7) days delays to finish Requirement
Documentation. The researchers has a Sixteen (16) days estimated day to finish
the task for Design of Software System, Product and/ or Processes but the
researchers didn’t meet the expected day and has a Nine (9) days delays to
finish the Design of Software System, Product and/ or Processes. In the month of
March the researchers didn’t meet the expected day to finish the entire task. The
researchers has a Fifteen (15) days estimated day to finish the task for
Description of Prototype but the researchers didn’t meet the expected day and
has a Three (3) days delays to finish the Description of Prototype. The
researchers has a Thirteen (13) days estimated day to finish the task for
Development but the researchers didn’t meet the expected day and has a four (4)
days delays to finish Development. The researchers has a Nine (9) days
estimated day to finish the task for Testing but the researchers didn’t meet the
expected day and has a Nine (9) days delays to finish the Testing. The
researchers has a Six (6) days estimated day to finish the task for Implementation

LM Metro Hotel Rooms and Events Online Reservation System P a g e 54

but the researchers didn’t meet the expected day and has a Five (5) days delays
to finish the Implementation.

4.3 System Development Tool

Adobe Dreamweaver

Adobe Dreamweaver is a proprietary web development tool from Adobe Inc. It

was created by Macromedia in 1997 and developed by them until Macromedia
was acquired by Adobe Systems in 2005. Adobe Dreamweaver is available for
the macOS and Windows operating systems.

MSQL Wampserver

WampServer refers to a software stack for the Microsoft Windows operating

system, created by Romain Bourdon and consisting of the Apache web server,
OpenSSL for SSL support, MySQL database and PHP programming language.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 55

PHP (Hypertext Preprocessor)

PHP (Hypertext Preprocessor)

“PHP is an HTML-embedded Web scripting language. This means PHP code can
be inserted into the HTML of a Web page.” It is inserted into the HTML codes.
The output from these functions are returned as HTML code to be read by the
browser. “(Techterms,n.d.)

LM Metro Hotel Rooms and Events Online Reservation System P a g e 56

4.4 Research Methodology

The software development life cycle (SDLC) is a framework defining

tasks performed at each step in the software development process. SDLC is a
structure followed by a development team within the software organization. It
consists of a detailed plan describing how to develop, maintain and replace
specific software. The life cycle defines a methodology for improving the quality
of software and the overall development process. The SDLC process involves
several distinct stages, including planning, analysis, design, building, testing,
deployment and maintenance. (Christenson, 2014). The Modified Water Fall
method is a derivative of the traditional water fall model but with some minor
variations relative to iterations between certain stages.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 57

 Figure 4.25 Modified Water Fall Methodology

The figure 4.25 is presents a modified waterfall which provides an orderly

sequence of development steps with some flexible iterative stages to facilitate the
adequacy of documentation and design reviews to ensure the quality, reliability,
and maintainability of the developed custom software. The MWF method is the
preferred method of choice for highly complex and technology intensive custom
software development project initiatives.
4.4.1 Feasibility Study
An assessment of the practicality of a proposed project or system.
The researchers conducted an Alpha testing from IT expert in the
Department of Computing Studies and Beta Testing in our chosen client
at LM Hotel in Zamboanga City Philippines. This is a method to test the
system provided with scores to be rated by the different respondents.
Through this it will easily to identify the result from the gathered data.

4.4.2 Requirements
The primary goal of this study is to create a detailed functional
specification defining the full set of system capabilities to implement

LM Metro Hotel Rooms and Events Online Reservation System P a g e 58

 along with accompanying data and process models illustrating the
information to be managed and the process to support by the new system.

4.4.3 System Design

With the requirements in mind, the project team designs the
software to meet the stated business needs and solve identified problems.
The design phase includes the logical design and the physical design. The
logical design is an abstract representation of how the software data
flows, the inputs, and the outputs. It is often shown graphically as a
diagram showing data flow. The physical design determines the hardware,
such as storage and network hardware, which will make the logical design
a reality. In design phase, also defines your development and deployment
environment, including the directory structure of the application.

4.4.4 Implementation
The researcher conducted the study entitled LM Metro Hotel
Online Reservation. The system would be installed that would change
from the old to the new system bit by bit until the system is replaced
entirely. The proponent tested such as the complete functionality of forms
and modules, as well as last testing for last minutes compatibility issues,
ensuring that the system would run properly in the most recent version of
Operating system with inputs from system design, the system is first
develop in small programs called units, which are integrated in the next
phase. Each unit is developed and tested for its functionality which is
referred to as Unit Testing.

4.4.5 Integration and Testing

All the units developed in the implementation phase are integrated
into a system after testing of each unit. The software designed needs to go
through constant software testing to find out if there are any flaws or

LM Metro Hotel Rooms and Events Online Reservation System P a g e 59

 errors. Testing is done so that the client does not face any problem during
the installation of the software.

4.4.6 Deployment of System

Once the functional and non-functional testing is done, the product
is deployed in the customer environment or released into the market.

4.4.7 Maintenance
The title Study LM metro Hotel Online Reservation should be
maintained by the user throughout its life cycle and also for the people
who will use the system as a part of their daily transactions; secure
training and support, a problem solving training for the new system. This
cover area such as; use of the system, system management and system
installation. This step occurs after installation, and involves making
modifications to the system or an individual component to alter attributes
or improve performance. These modifications arise either due to change
requests initiated by the customer, or defects uncovered during live use of
the system. Client is provided with regular maintenance and support for
the developed software.

4.5 Requirements Specification

4.5.1 Software
 Php
 Wampserver
 Operating System
 Internet

4.5.2 Software
LM Metro Hotel Rooms and Events Online Reservation System P a g e 60
  Pc/laptop
 Keyboard
 Mouse
 CPU
 Router

4.6 Alpha Testing

4.6.1 Alpha Testing Result Summary from out of six (6) respondents

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10
R1 4 2 4 4 4 2 4 2 3 2
R2 4 3 3 4 5 2 4 3 4 3
R3 3 3 3 2 3 3 3 2 2 3
R4 5 1 5 3 5 1 5 1 5 2
R5 3 3 4 2 4 2 3 2 2 2
R6 4 3 3 4 3 4 3 4 3 3

Table 4.2 showing an alpha testing result summary from six (6) respondents with
each provided scores according to SUS method.
LM Metro Hotel Rooms and Events Online Reservation System P a g e 61
 Chart Title
R1 R2 R3 R4 R5 R6

5 5 5 5 5 5

44 4 4 4 44 4 4 4 4 44 4 4

3 3 33 33 33 3 3 3 3 3 3 33 3 3 3 33 3

2 2 2 22 2 2 2 2 2 2 2 22

1 1 1

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10

Figure 4.26 Alpha Testing Results

Figure 4.26 showing the performance rating of the system during the alpha
testing with the six (6) respondents who gave scores from out of 10 questions
given. Based on the table where in question 1 only 2 respondents who gave
neutral rate with the total score of 6 while 3 respondents who gave agree rate with
the total score of 12 and only 1 respondent who gave Strongly Agree with the
total score of 5. In question 2 only 1 respondent who gave strongly disagree with
the total score of 1 and also 1 respondent who gave disagree rate with the total
score of 2 while 4 respondents who gave neutral rate with the total score of 12. In
question 3 only 3 respondents who gave neutral rate with the total score of 9
while 2 respondents who gave agree rate with the total score of 8 and only 1
respondent who gave agree rate with the total score of 5. in question 4 only 2
respondents who gave disagree rate with total score of 4 while only 1
respondent who gave neutral rate with a score of 3 and 3 respondent. Who gave
agree rate with the total score of 12. In question 5 only 1 respondent who gave
disagree rate with a score of 2 and 2 respondents who gave neutral rate with a
total score of 6 and 2 respondents who gave agree rate with a total score of 8
and only 1 respondent who gave agree rate with a score of 5. In question 6 only 1
respondent who gave strongly disagree rate with a score of 1 and 3 respondents
who gave disagree rate with a total score of 6 and 1 respondent who gave
LM Metro Hotel Rooms and Events Online Reservation System P a g e 62
neutral rate with a score of 3 and only 1 respondent who gave agree rate with a
score of 4. In question 7 there 3 respondents who gave neutral rate with a total
score of 9 and 2 respondent who gave agree rate with a total score of 8 and
only 1 respondent who gave strongly agree with a score of 5. In question 8 only
1 respondent who gave strongly disagree rate with a score of 1 and 4 respondent
who gave disagree rate with a total score of 8 and only 1 respondent who gave
neutral rate with a score of 3. In question 9 there are 2 respondents who gave
disagree rate with a total score of 4 and 2 respondents who gave neutral rate with
a total score of 6 and 1 respondent who gave agree rate with a score of 4 and
also 1 respondent who gave strongly agree rate with a score of 5. In question 10
there are 3 respondents who gave disagree rate with a total score of 6 and while
there are 3 respondent who gave neutral rate with a total score of 9.

SUS SCORE
100 92.5
90
80
70 67.5
62.5 62.5
60 52.5 SUS SCORE
50 45
40
30
20
10
0
R1 R2 R3 R4 R5 R6

AVER 63.
AGE 75
Figure 4.27 SUS Score

Figure 4.27 showing the performance rating of the system during the alpha
testing with the six (6) respondents who gave scores from out of 10 questions
given. Base d from there SUS questionnaire it was calculated that the

LM Metro Hotel Rooms and Events Online Reservation System P a g e 63

Respondent 1 (R1) gave a rate of 67.5% while the Respondent 2 (R2) and
Respondent 5 (R5) gave rate of 62.5%. The Respondent 3 (R3) gave a rate of
52.5% while the Respondent 4 (R4) gave a higher rate of 92.5% and the
Respondent 6 (R6) who gave a smallest rate of 45%. From out from six (6)
respondents they gave a total average of 63.75% for the system performance.

In this phase showing the result of Beta Testing from the Client “LM Metro Hotel
Rooms and Events Online Reservation System provided with 4 respondents. The
below shown the score of odd, and SUS Scores based from the computation
given above.

4.6.2 Beta Testing Result Summary from out of four (4) respondents

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10
STRONGLY
DISAGREE 0 0 0 1 0 0 0 0 0 0
DISAGREE 0 0 0 0 0 1 0 2 1 0
NEUTRAL 1 2 0 1 2 0 1 0 1 1
AGREE 3 2 4 2 2 2 3 2 2 3
STRONGLY
DISAGREE 0 0 0 0 0 1 0 0 0 0

Table 4.3 showing a Beta testing result summary from four (4) respondents with
each provided scores according to SUS method.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 64

 Chart Title
STRONGLY DISAGREE DISAGREE NEUTRAL
AGREE STRONGLY DISAGREE
4

3 3 3

22 2 22 2 2 2 2

1 1 1 1 1 1 11 1

00 0 00 0 000 0 0 0 00 0 0 0 00 0 0 0 0 0 0 00 0
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10

Figure 4.28 Beta Testing with SD/D/N/A/SA

Figure 4.28 showing the rating of from each respondent by giving strongly
disagree, disagree, neutral, agree and strong agree.

SUS SCORE
80

70 67.5

60
50 50
50 47.5

40

30

20

10

0
R1 R2 R3 R4

Average 53.75
LM Metro Hotel Rooms and Events Online Reservation System P a g e 65
 Figure 4.29 SUS Beta Testing Result Summary

The Figure 4.29 shows the Beta Testing result of the system performance
summary where out of four respondents the respondent 1 gave 67.5% while
respondent 2 gave the lowest score of 47.5% and both respondent 3 and
respondent 4 gave the same of 50% with a total average score of 53.75%

System Usability Scale (SUS)

ODD EVEN SUS

System Usability Scale (SUS) SCO
RE
1 R1 19 13 67.5

2 R2 15 10 62.5

3 R3 9 12 52.5

4 R4 20 17 92.5

5 R5 15 10 62.5
LM Metro Hotel Rooms and Events Online Reservation System P a g e 66
 6 R6 9 15 45

Table 4.3 Alpha Testing Odd/Even/SUS Scores

Table 4.3 showing an Alpha Testing scores from four respondents who gave rates
according odd, even and SUS scores where Respondent 1 gave 67.5, Respondent
2 and respondent 5 gave the same rate of 62.5 while Respondent 3 gave 52.5
while Respondent 4 gave a higher score of 92.5 and Respondent 6 gave a lower
rate of 45.

System Usability Scale (SUS)

ODD EVEN SUS

System Usability Scale (SUS) SCO
RE
1 R1 19 13 67.5

2 R2 15 10 47.5

3 R3 9 12 50

4 R4 20 17 50

Table 4.4 Beta Testing Odd/Even/SUS Scores

LM Metro Hotel Rooms and Events Online Reservation System P a g e 67
Table 4.4 showing a Beta Testing scores from four respondents who gave rates
according odd, even and SUS scores where Respondent 1 gave 67.5, Respondent
2 gave lower rate of 47.5 while Respondent 3 and Respondent 4 gave the same
rate of 50.

Chapter V

Implementation Results, Discussions, Conclusion and Recommendation

5.1 Implementation

During the implementation process it has been agreed that the system was
clearly identified that some components are needed to solve and one of this is the
validation process particularly in reservation of rooms and events. There are
some functionalities that has been identified which was not performed correctly.
Accordingly, the validation process is one of the major functionality which
should be resolve because it relies the security of reservation of rooms and events
on a specific dates. In addition to this, the system should have align to the
limitation of the system, there should no duplication of customer rooms and
events reservation at the same time.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 68

 A side from the problems that has been identified in the system, where
upon the implementation process the proponents from LM Hotel Management
was amazed by the performance of the system because there are some functions
which reached their expectation specifically in generating process from day to
day reservation transactions. The researchers provided an Alpha Testing and
Beta Testing as a method to rate the system functions and its characteristics.
Their comments were focus on the payment transactions, Mr. Jaissen an event
manager was agreed on this prototype. Accordingly, the payment should be
secured because it talks about the money of the management and the customers.
The payment should be adopt using customers Paypals, debit and credit cards.

According to Mr. Jaissen the system was very pleasant for them, if the
system will run and reach their minimum expectation they will utilize the system
for the benefits of their company management. The design of the system is very
simple which the color combination was align to their company colors and other
modules are easily to understand which has a user friendly.

5.2 Discussion

During the Alpha which according to Mr. Tagapan, Mr. Diga and Ms.
Kamman that the system should have a strong validation on reservation from the
admin side. During the Beta testing in the LM Metro Hotel the researchers and
the MIS Staff discuss about the design and Functionalities of the system.
According to the client Mr. Jaissen that the system was very pleasant to navigate
each sections and modules. Accordingly, the system is very easy to use and they
can identify and memorize each buttons and keys of the system flow.

5.3 Conclusions

LM Metro Hotel Rooms and Events Online Reservation System P a g e 69

 Based on the result presented in Table 4.1.2 and Table 4.1.3 from Alpha
and Beta Testing from different respondents, out of 10 respondents from Alpha
and Beta Testing we the researchers are planning to make the system with
complete functions especially in validation process for the purposes of strong
security and the efficiency of the system. During the defence Dr. Helen B.
Madronal, VPAASS of Southern City Colleges suggested to link the system over
Trivago for online booking system which to accommodate the system and the
company services.

5.4 Recommendation

After studying and analyzing the flow of the current system of the Hotel,
According to our clients they need the system as early as possible, because they
are going to utilize the system for the benefits of their company. We the
researchers agreed the on decision coming from our client and their MIS staff for
the maintenance of the system. The panels recommend to focus approaches on
Hotel reservation from Tesda Training Regulation. Whatever the problems will
occur they will support the system and continue developing each modules with
effective solution in management and reservation process.

LM Metro Hotel Rooms and Events Online Reservation System P a g e 70