Table of Contents

Cover Page
Adviser Approval Sheet
Panel Approval Sheet
Coordinator and Deans Acceptance Sheet
Abstract………………………...……………….…………....…...………v
Acknowledgement……………………………...…….……..…….….….vi
Dedication…………………………...………………….……..….….….vii
Table of Contents..............................................................................…...viii
List Figures…………………………………...……...….…….....……..xiv
List of Tables…..………………………………………...…......…..…..xvi

Chapter Page

I BACKGROUND OF THE PROBLEM

1.1 Introduction……..………………………………… 1
1.2 Project Context……………………………………. 2
1.3 Purpose and Description………..………………… 3
1.4 Objectives…………………………………………. 4
1.4.1 General Objective……….……………........... 4
1.4.2 Specific Objectives………………………….. 4
1.5 Scope and Limitation………………………………. 4
1.5.1 Scope……………………………………….... 4
1.5.2 Limitation……………………………………. 5
1.6 Definition of Terms………………………………....
6

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II REVIEW OF RELATED LITERATURE AND STUDIES

2.1 Review of related Literature…………………………… 8

(Book)
2.1.1 Object oriented database

Management system…………………………………… 9

2.1.2 Client server system for delivery of

Online information……………………………………. 9

2.1.3 Online direct marketing system…………..…….. 10

2.1.4 Electronic automated information exchanged and

Management system………………………………….. 10

(Magazines)

2.1.5 E-Commerce: A Short History Follow-up

On possible trends………………...…………………. 11

2.1.6 E-Marketing strategies for E-

business…………………………………….. ……….. 12
2.1.7 Paypal: The legal status of C2C payment
systems……………………..………………………. 12
2.1.8 Intitute for Management, University
of Koblenz-Landau, Digital booking services…………… 13

(Journal)
2.1.9 Online Booking system………………………. 14
2.1.10 Web based Hotel Reservation System

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 For purple Sun resort………………………. 15
2.1.11 Web based hotel management system
In Hotel La-Villa in Wadduwa…………….. 15

(Published Thesis)
2.1.12 Hotel Rooms Reservation System for
Dampevillage Bolgoda Lake Resort……….. 15
2.1.13 Restaurant reservation system in Eat Out
Manila…………………………………………… 16
2.1.14 Apartelle Online Reservation System……………. 16
2.1.15 Hotel Sumadai in Beruwala, Sri Lanka………….. 17
2.1.16 Hotel Reservation and Management system
Haus Chandra Hotel Mount Lavinia……………………. 17

2.2 Review Related Literature Summary………………………. 18

III DESIGN AND METHODOLOGY

3.1 Requirements Analysis………………………..……… 19

3.2 Requirements Documentation………………………… 19

3.3 System Architecture…………………………………... 20

3.4 Context Diagram……………………………………… 21

3.5 Entity Relationship Diagram………………………… 22

3.6 Data flow diagram………………………………….. .. 23

3.6.1 Admin Add Rooms…………………..……… 23

3.6.2 Admin Generate Report……………………. . 24

3.6.3 Admin Approve/Disapprove……………….... 25

3.6.4 Admin Add Marketing account……………… 26

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 3.6.5 Admin Add Frontdesk account……………… 27

3.6.6 Guest Registration…………………………… 28

3.6.7 Guest Room/Events………………………….. 29

3.6.8 Marketing Add Rooms………………………… 29

3.6.9 Marketing Add Event………………….…… 30

3.6.9 Marketing Event Reserve……………………… 31

3.6.10 Marketing Walk-in Guest……………………… 32

3.6.11 Marketing Guest check-in……………………… 33

3.6.12 Frontdesk Room Reserve………………………. 34

3.6.13 Frontdesk walk-in Guest Room……………...... 35

3.6.14 Front desk check-in Guest……………………… 36

3.6.15 Frontdesk Approve/Disapprove……………….. 37

3.6.16 Customer Payment………………………….. 38

IV DEVELOPMENT AND TESTING

4.1 Description of prototype……………………………. 39
4.1.1 Guest Homepage Interface…………………. 39
4.1.2 Guest Room reservation……………………. 40
4.1.3 Reserve Events…………………………...… 40
4.1.4 Guest/Login………………………………... 41
4.1.5 Guest Account……………………………… 41
4.1.6 Guest Reserve……………………………… 42
4.1.7 Guest Room Reserved……………………… 43
4.1.8 Guest Event Reserved………………………. 44

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 4.1.9 Admin Login……………………………….. 45
4.1.10 Admin Add Rooms………………………… 45
4.1.11 Admin List of Rooms……………………… 46
4.1.12 Admin Add Marketing Account…………… 47
4.1.13 Admin Add Frontdesk Account…………… 47
4.1.14 Admin Generate Report…………………… 48
4.1.15 Marketing Add Events……………………. 48
4.1.16 Marketing Walk-in Guest………………… 49
4.1.17 Marketing Events Reserved……................. 49
4.1.18 Frontdesk Room Reserved………………... 50
4.1.19 Frontdesk List of Guest…………………… 50
4.120 Frontdesk Check-in Guest…………………. 51
4.1.21 Frontdesk Walk-in Guest………………….. 51
4.2 Gantt Chart ……………………………………………...... 52
4.2.2 Chapter I Gantt chart………………………... 53
4.2.3 Chapter II Gantt chart………………………. 53
4.2.4 Chapter III Gantt chart……………………… 54

4.3 System Development tool……………………………….. 55

4.4 Research Methodology…………………………………… 57
4.4.1 Feasibility Study ……………………………… 58
4.4.2 Requirements ………………………………… 58
4.4.3 System Design ……………………………….. 58
4.4.4 Implementation ……………………….………. 58
4.4.5 Integration and testing……….……………….. 59
4.4.6 Deployment of System……….………………. 59
4.4.7 Maintenance………….……………………….. 59

4.4 Requirement Specification…………………………………… 60

4.4.1 Software…………………………………………. 60
4.4.2 Hardware………………………………………… 60

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4.5 Testing ……………………………………………………… 61

V IMPLEMENTATION RESULTS, DISCUSSION, CONCLUSION

AND RECOMMENDATION

5.1 Implementation……………………………………… 67
5.2 Discussions…………………………………………... 68
5.3 Conclusion……………………………………………. 68
5.4 Recommendation…………………………………….. 69

Bibliography

APPENDICES
Appendix A Communication Letter
Appendix B Approval Letter
Appendix C Acceptance Letter
Appendix D Testing Questionnaire
Appendix E Testing Results
Appendix F Photo Documentation
Appendix G System Manual
Appendix H Certificate of Proof Reading
Appendix I Source Code
Appendix J Curriculum Vitae

xiii
 List of Figures

Figures Page

3.1 System Architecture Diagram…………………... 20

3.2 Context Diagram………………………………… 21

3.3 Entity Relationship Diagram………….…………. 22

3.4 Admin Add Rooms………………..……….…… 23

3.5 Admin Generate Report……………………….... 24

3.6 Admin Approve/Disapprove……………….…… 25

3.7 Admin Add Marketing account…………….…… 26

3.8 Admin Add Frontdesk account…………………… 27

3.9 Guest Registration………………………………… 28

3.10 Guest Room/Events………………………………. 29

3.11 Marketing Add Rooms…………………………… 30

3.12 Marketing Event Reserve………………………… 31

3.13 Marketing Walk-in Guest……………………….. 32

3.14 Marketing Guest check-in………………………. 33

3.15 Frontdesk Room Reserve……………………….. 34

3.16 Frontdesk walk-in Guest Room……………......... 35

3.17 Frontdesk check-in Guest……………………….. 36

3.18 Frontdesk Approve/Disapprove………………… 37

3.19 Customer Payment……………………………… 38
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4.1 Guest Homepage Interface…………………. 39
4.2 Guest Room reservation……………………. 40
4.3 Reserve Events…………………………...… 40
4.4 Guest/Login………………………………... 41
4.5 Guest Account……………………………… 41
4.6 Guest Reserve……………………………… 42
4.7 Guest Room Reserved……………………… 43
4.8 Guest Event Reserved………………………. 44
4.9 Admin Login……………………………….. 45
4.10 Admin Add Rooms………………………… 45
4.11 Admin List of Rooms……………………… 46
4.12 Admin Add Marketing Account…………… 47
4.13 Admin Add Frontdesk Account…………… 47
4.14 Admin Generate Report…………………… 48
4.15 Marketing Add Events……………………. 48
4.16 Marketing Walk-in Guest………………… 49
4.17 Marketing Events Reserved……................. 49
4.18 Frontdesk Room Reserved………………... 50
4.19 Frontdesk List of Guest…………………… 50
4.20 Frontdesk Check-in Guest…………………. 51
4.21 Frontdesk Walk-in Guest………………….. 51
4.22 Chapter I Gantt chart………………………....…... 53
4.23 Chapter II Gantt chart…………………………….. 53
4.24 Chapter III Gantt chart…………………………… 54
4.25 Modified Waterfall Methodology………………… 57
4.26 Alpha Testing Result………………………… 57
4.27 SUS Score…………………………………… 57
4.38 Beta Testing with SD/D/N/A/SA………………… 63
4.39 SUS Beta Testing Result Summary ………………… 64

xv
 List of Tables

Tables Page

4.1 Gantt Chart Legend ……………………………………… 52

4.2 Alpha Testing Result Summary ………………………… 61
4.3 Alpha Testing Odd/Even/SUS Scores ……………….….. 66
4.4 Beta Testing Result Summary ………………………….. 64
4.4 Beta Testing Odd/Even/SUS Scores ………………...….. 67

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