CONTENT

LESSON 1: TIPS FOR IMPROVING READING A TEXT ALOUD AND PRACTICE .......... 3

LESSON 2: SOME TIPS TO IMPROVE YOUR PICTURE DESCRIPTION ............................ 9

LESSON 3: VOCABULARY AND COMMON EXPRESSIONS ............................................... 16

LESSON 4: PRACTICE ABOUT PICTURE DESCRIPTION .................................................. 22

LESSON 5: SOME SUGGESTED GUIDES TO RESPOND TO QUESTIONS WITH “WHO,

WHAT, WHICH” .......................................................................................................................... 25

LESSON 6: SOME SUGGESTED GUIDES TO RESPOND TO QUESTIONS WITH “WHERE,

WHEN, WHY & HOW” ............................................................................................................... 30

LESSON 7: STRUCTURING YOUR RESPONSES ................................................................... 34

LESSON 8: PRACTICE................................................................................................................ 41

LESSON 9: COMMON WORDS AND EXPRESSIONS IN SOME TEXT TYPES .................. 43

LESSON 10: STRUCTURING YOUR RESPONSES (TIP 1) ..................................................... 49

LESSON 11: STRUCTURING YOUR RESPONSES (TIP 2) ..................................................... 54

LESSON 12: PRACTICE.............................................................................................................. 59

LESSON 13: MODEL TEST 1 ..................................................................................................... 64

LESSON 14: MODEL TEST 2 ..................................................................................................... 84

2
LESSON 1: TIPS FOR IMPROVING READING A TEXT ALOUD AND PRACTICE

Targeted Skills

In order to do well on Questions 1 and 2, you must be able to:

• pronounce common words correctly.

• use correct intonation when reading sentences.

• use correct stress on syllables and words.

Things to Remember

1. Scan the entire text before reading so you have an idea of the content.

2. Read clearly and in a voice that can be easily heard.

3. Remember to pause for commas and periods.

4. Be sure to use intonation that matches the meaning of the sentences.

5. Be careful to pronounce the words correctly.

3
 TIP 1. Practice correct pronunciation and learn to recognize “tricky” sounds.
Commonly Mispronounced words and sounds
Words Sounds Why they are tricky Words Sounds Why they are tricky
thing /θ/ The /θ/ sound alone or with zero /ʒ/ or The /ʒ/ sound is similar to
athlete /θl/ other sounds is difficult for wisdom /z/ the sound /s/ but /ʒ/ is
throw /θr/ many speakers because of the wins voiced, which means the
months /θs/ tongue-teeth movement vocal cords are vibrating.
needed.
then /ð/ The /ð/ sound is similar to the window /w/ The /w/ sound requires a
clothes /θ/ but /ð/ is voiced, which wagon strong lip movement that
means the vocal cords are can be troublesome for
vibrating. some speakers.
clear /kl/ The combination of /k/ with /l/ shield /ʃ/ The /ʃ/ sound uses the
create /kr/ or /r/ can be difficult to say. motion tongue, lips, and teeth,
wish which can make it
difficult.
like /l/ The /l/ sound requires a child /tʃ/ The /tʃ/ sound uses the
whole movement between the lunch tongue, lips. and teeth,
shelf tongue and teeth that can watch which can make it
flake make it difficult at the start or difficult.
place end of words or in consonant
blend combination.
repair /r/ The /r/ sound requires an jump /dʒ/ Like /tʃ/, the /dʒ/ sound
server entire mouth movement at the dodge uses the tongue, lips, and
trip start or end of words or in lounge teeth, but /dʒ/ is voiced,
prescribe consonant combinations. Ihe which means the vocal
clerk actual sound varies cords are vibrating.
course considerably depending on its
position.
silence /s/ The /s/ sound is made by volume /v/ The /v/ sound requires the
ceremony blowing air lightly through the curve same movement as /f/ -
study teeth. It appears in many shelves placing the teeth on the
streets clusters with no vowel sound lower lip - but /v/ is
script before it. voiced. which means the
vocal cords are vibrating.

PRACTICE TIP 1: Read each word and focus on its consonant sounds
1. thin then 8. Esther stare
2. laughed raft 9. she’ll zeal
3. sip zip 10. watch wash
4. clothes close 11. fans vans
5. junk chunk 12. veer we’re
6. lunch lunge 13. zinc sink
7. blight bright 14. tan than

4
TIP 2. When you look up the pronunciation of a word, also learn the number of syllables.

It is important to learn the number of syllables for every new word because many English words
have more or fewer syllables than they seem to.

Example: calendar cal/en/dar /ˈkælɪndər/

interesting in/teres/ting /ˈɪntrəstɪŋ/

chaos cha/os /ˈkeɪɒs/

PRACTICE TIP 2: Look at the words. How many syllables do you think each word has?
Write the number for your guess for each word in the next column.

1. corporate 6. frequently
2. invaluable 7. cooperation
3. February 8. athletics
4. automatically 9. librarian
5. candidate 10. unfortunately

5
TIP 3. Learn stress in order to pronounce words correctly.

• In nouns and adjectives with two syllables, the stress usually falls on the first syllable. For verbs
with two syllables, the stress usually falls on the second syllable.

E.g.: picture (n), happy (adj), believe (v)

• For nouns that end in -ion, -sion, -tion, or -ic, the stress will be on the syllable right before the
suffix. E.g.: nation, conversion, graduation.

• For verbs with -ize or -ate suffixes, the stress will be on the first syllable of a three-syllable word
or the second syllable of a four-syllable word. E.g.: specialize, anticipate.

• For words ending with -cy,-ty, -phy, -gy, or -at, the stress will be on the third syllable from the
end. E.g.: democracy, photography, university, geography, principle.

PRACTICE TIP 3: Read the sentences and notice the boldfaced words. Circle the boldfaced
wordsthat are nouns, and underline the boldfaced words that are verbs. Then identify the
stressed syllables in the boldfaced words.

1. Please use this software to record the day’s sales.

2. All employees are expected to follow the company code of conduct.

3. Let’s not overestimate the amount of work we can do.

4. Before we create our business plan for the month, let’s coordinate our schedules.

5. Prosperity is the goal of all nations.

6. After you receive your pass code, you will have authorization.

7. This year, we decided to recognize our supervisor for his 10 years of service.

8. We project that our product sales will increase over the next two years.

9. It was a great comfort to receive your letter.

10. She studied biology at the university.

11. As we progress with this project, we will give everyone a monthly report.

12. The marketing team really outdid themselves with this detailed explanation.

6
TIP 4. Use correct intonation for phrasing in statements.

• Statements typically have falling intonation, meaning the speaker’s voice lowers slightly at the
end of the sentence.

• Information questions usually start with the word: Who, What, Where, When, Why, or How.
These types of questions have falling intonation at the end of the sentence.

• Yes-No questions usually start with some form of an auxiliary verb, such as do, have, can, or
be. These types of questions, including tag questions at the ends of sentences, have an up
intonation.

PRACTICE TIP 4: Mark the phrasing of each sentence with rising or falling intonation
marks, then read the whole sentence correctly.

1. We will need ushers, ticket takers, and box office staff at the theater this weekend.

2. At this time, there is no one available to take your call. Please leave a message after the beep.

3. Our number is 202-555-4567. Please call if you have any problems.

4. Because the application forms were late, we’ll need to adjust the start date.

5. Please turn off all cell phones and pagers before the movie begins.

6. In conclusion, we’d like to thank all of our guests for their participation.

7. You will need to take warm clothing, an umbrella, hiking boots and a thermos flash.

8. There are a lot of processes associated with coffee production: picking, pulping, hulling, peeling,
milling and toasting.

9. Mountain climbing, a challenging sport, requires special training, and it empowers one with
courage, strength and optimism.

10.Ginger, which is grown in South America, Japan and tropical Asia, is a commonly used spice
in Australia. It has heart-shaped leaves and brownish purple flowers.

7
 PRACTICE: GO FOR THE TOEIC TEST

Read the texts and pay special attention to the highlighted words and phrases. These are
stressed words and phrases or especially tricky words.

TEXT 1
Could we have your attention, please? We’d like to take this time to thank you for attending

this athletic banquet. This has been a fantastic year for our team and our athletes. We

now hold a new record for most wins in our states division. Your support has allowed us to

purchase new uniforms and a new scoreboard for our field. To show our appreciation for

the coaches, the staff, and our fans, we’d like to invite you to view the new scoreboard,

enjoy some refreshments, and meet the team. They give a round of applause for the three

candidates for player of the year.

TEXT 2

Good afternoon, everyone, and welcome to the county fair! It's wonderful to have you here

today as we celebrate the 120th anniversary of our city. We commemorate this day with great

pride. Please make sure you visit the exhibits and game booths. Later today there will be

competitive events, such as our famous pie-baking contest. I strongly suggest that you get

over to the pie table early, or there might not be anything left. It is also my pleasure to introduce

you to our mayor, Mr. James Moon. Mr. Moon will lead us in singing our national anthem.

Then we'll begin the festivities.

Extract from the real text in book “Longman building skills for TOEIC”.

8
 LESSON 2: SOME TIPS TO IMPROVE YOUR PICTURE DESCRIPTION

Targeted Skills

In Question 3, you should be able to:

• pronounce common words correctly.

• use correct stress on syllables and words.

• identify the important features of a photo.

• describe a photo using appropriate vocabulary.

• describe a photo using correct sentence structure.

Things to Remember

1. First, scan the photo. What information will you need in your response?

Brainstorm quickly when you see the image.

2. Next, think about what you want to talk about and how you want to say it. You have 30 seconds
to prepare and 45 seconds to respond.

3. You will hear a beep signaling when to start. Begin your answer with a sentence starter, such as
This is a picture of……..; In this photograph , there are . . . ; In this picture, I see . . . .; The picture
shows that……..

9
TIP 1. Be sure to use the correct noun or pronoun and the correct verb form. You can organize
your response by asking yourself: Who or what is the main subject in the photo? Be sure to vary
your response by using pronouns as well as different nouns to refer to the people and things in the
photo.

If there is one person If there are two or more people

The first time you mention the man, the woman, the the men, the women, the people,
the person, people, or thing, boy the girl, the street the boys, the girls, the children,
use a noun: the streets
The second time, you can he, she, it (him, her, it; his, they (them; their)
use a pronoun: her, its)

TIP 2. Use specific verb tenses and structures for basic descriptions. Make sure you are
comfortable with these tenses: simple present, simple past, and present and past continuous. Also,
make sure you can use There is/There are ....
Simple Past +
Simple Present Present and Past Continuous
maybe/ probably
For repeated actions To make guesses For actions that are happening at
that exist now or about actions that may the moment, or now, or to make
Uses
occur daily, usually explain a condition in guesses about what happened
or in general. the picture. before the picture was taken.
is + verb -ing. He’s talking to a
Singular is; She is in the was; Maybe it was
friend. Perhaps he was running
He/ she/ it living room. rainy.
late.
are + verb + -ing. They are
Plural are: They are were; They were
waving good-bye. Maybe they
They teachers. probably busy earlier.
were coming home.

There is/ there are

There is a man/ woman.
There are two people.

10
PRACTICE TIP 2: Look at the picture and answer the questions

1. What are these people doing? ....................................................................................................

2. How many people are in the picture? ........................................................................................

3. Where are the people? ...............................................................................................................

4. What things do they have with them? .......................................................................................

5. What’s the weather like? ............................................................................................................

6. What are the two people in the center holding? ........................................................................

7. What is the girl on the right doing? ............................................................................................

8. Who might the people in the picture be? ....................................................................................

11
TIP 3. Use adjectives to give more information about people and objects. Adjectives describe
nouns, and more than one adjective can be used with a noun. Strings of adjectives follow a specific
order in English. In normal speech, English speakers rarely use more than two or three adjectives
to describe a noun. This chart will help you figure out the correct order, even if you use only two
adjectives together.
Typical Order of Adjectives in English
Numbers
Size, Age, or Material or Origin or
and Color Noun
Quality* Type Type
Quantifiers
two heavy red knit wool sweaters
several small white wooden colonial houses
a few enormous blue oil paint stains
a lot of interesting - - international friends
a short blue-eyed - American man
PRACTICE TIP 3: Put each run and group of adjectives in the correct order.

1. (big/ three/ cars/ black) ..........................................................................

2. (customer/ dark-haired/ tall/ a) ..............................................................

3. (some/ French/ bread/ fresh) ..................................................................

4. (shirt/ a/ blue/ cotton/ nice) .....................................................................

TIP 4. Use adverbs to give more information about verbs. Adverbs ending with -ly can
specify how something happens (quickly; slowly). Other adverbs are used to describe how often
something happens (sometimes, usually, frequently) or the level of certainty someonefeels about
something happening (probably, possibly, supposedly)

PRACTICE TIP 4: Circle the correct adverb in each sentence.

1. They are sitting (quickly / quietly / sometimes) on a green blanket near the lake.

2. The man is (probably / often / frequently) going to make a photocopy.

3. The customer is waiting (usually / patiently / supposedly) to buy some fresh bread.

4. The man in the white shirt is from technology support. He’s working (frequently/ quickly /
usually) to fix the computer.

5. The baker has on a black cap that she (probably / seldom / slowly) wears every day.

12
PRACTICE

TASK 1. Match sentences a – f to the pictures 1–4 they are describing.

a. She appears to be writing a report.

b. They look like they are leaning against a car.

c. I think the woman is the girl’s mother.

d. He looks like a dentist or a doctor maybe.

e. It seems like they are having a good time.

f. She seems to be looking at something.

1. 2.

3. 4.

13
TASK 2: Match sentences a – e to the pictures 1–4 above. Underline the probability words.
a. She could be a scientist.

b. It’s probably a birthday party – they look like they’re playing a game.

c. They may be lost, so they’re looking at a map.

d. Perhaps they’ve made some homemade soup.

e. They might be playing a children's game.

Note: The adverbs ‘probably, perhaps, and maybe’ often come at the beginning of the
sentence.

TASK 3: Match the sentence beginnings 1–6 to the correct ending a–f to describe picture 1
above

1. This man is … a. be lost.

2. They may have been … b. stopped for a break.

3. Perhaps they are driving … c. across the U.S.A. for a vacation.

4. They might be trying … d. probably the father.

5. Maybe they have … e. driving a long way.

6. They could … f. to find a motel.

TASK 4: Create your own response using the ideas above and the template below.

This picture ……
There are ………….
They ………
The man …
Maybe they ………
They could ……..

14
TASK 5: List the objects/ people and activities you see in the photo. Then write five sentences
about the photo.

1. Objects/ People (Lists 7 objects or people 2. Activities (List 5 activities you see in the
appearing in the pictures) pictures)
E.g.: microscope (an instrument used for ......................................................................
making very small things look larger) ......................................................................
...................................................................... ......................................................................
...................................................................... ......................................................................
...................................................................... ......................................................................
3. Five sentences (Describe the picture with 5 sentences)

....................................................................................................................................................

....................................................................................................................................................

....................................................................................................................................................

....................................................................................................................................................

....................................................................................................................................................

15
 LESSON 3: VOCABULARY AND COMMON EXPRESSIONS

IN PART II - PICTURE DESCRIPTION

A. DESCRIPTION OF A PLACE

Some structures that can be used as examples:

- There are many boats at the pier.

- (The pier is crowded with many boats)
- (The pier is full of many boats)

Some expressions are normally used:

Feature, location Situation
- be displayed
- be arranged
- be sorted - be busy with
- be set
- be crowded with
- be put
- be left - be packed with
- be tied - be full of
- be placed
- be filled with
- be located
- be parked
- be scattered

B. DESCRIPTION OF PEOPLE’ S APPEARANCE

The verb ‘be’ can be used for most descriptions.

Ex: He is handsome.

She is nervous.

They are frustrated.

The buses are late.

16
* Some structures can be used:

S + be + adj E.g.: He’s good-looking and muscular.

S + have/has + adj + Noun E.g.: She has long-black hair.

Compound Adjs = Adj + N_ed E.g.: - Jennifer is bronze-haired

- She is a blue-eyed girl

* Some vocabulary to describe people:

Hair ( Structure: S + have/has + adj + Noun)

blond hair straight hair curly hair

wavy hair pigtails ( tóc đuôi sam) a ponytail ( tóc kẹp đuôi ngựa)

Hair ( Structure: S + be + adj)

bald brunet (tóc nâu) blond/ blonde (tóc vàng)

Figure ( Structure: S + be + adj)

tall short slim chubby (mập mạp)

Clothing (Structures: S + to be + wearing + … / S + to be + dressed in + ….)

jeans pants shorts turtleneck (áo cổ lọ)
shirt skirt cardigan ( áo len dài tay có nút cài)
coat sportswear sweater ( áo len dài tay trống cổ)
swimsuit uniform short/ long sleeved shirt
dress blouse sleeveless dress (áo đầm không tay)
jacket pajamas track suit (quần áo vận động viên)
suit vest (áo ghi lê) lab coat (áo khoác mặc trong phòng thí nghiệm)

Jewelry (Structures: S + to be + wearing + …)

ring cap earrings hat bracelet
helmet necklace watch belt tie
gloves scarf sandals boots sunglasses

17
C. DESCRIPTION OF PEOPLE’S FEELINGS

* Words to describe feelings

Positive Negative
proud angry
fun frustrated
cheerful bad
relieved nervous
relaxed worried/ stressed
happy unhappy
pleased upset
in a good mood impatient
excited disappointed
optimistic pessimistic
comfortable bored
eager embarrassed
confident unconfident
… …
Structures can be used:

1. S + be + adj

EX: The girl is worried about her final test.

2. S + feel/ seem/look + adj

EX: - They seem excited at the football match.

- He feels disappointed with his scores.

- The woman looks happy with her children.

18
PRACTICE

TASK 1: Make at least 2 statements to describe the following pictures

1. 2.

3. 4.

5.

19
TASK 2: Describe people’s appearance in the following pictures
1. 2.

3. 4.

5. 6.

20
TASK 3: Match the pictures with appropriate words of feelings. Then speak out loud.

angry bored disappointed embarrassed excited surprised

in a good mood nervous happy relaxed scared

a. b.

c. d.

e. f.

21
 LESSON 4: PRACTICE ABOUT PICTURE DESCRIPTION

TASK 1: Describe the pictures using Present Continuous tense

1. 2.

3. 4.

5. 6.

22
TASK 2: Using the given words and structures below to describe a woman’s appearance in
four different styles

young matured heavy sophisticated natural

tall pretty elegant serious casual

1. 2.

3. 4.

23
TASK 3: Use the words to describe feelings to answer the questions below

How do you normally feel:

❖ when you are at home watching TV?

❖ just before an important exam?
❖ when you can't remember Someone's name?
❖ if you have to speak in front of a lot people?
❖ if you have to wait for a long time in a shop?
❖ if you lose your purse/wallet?
❖ if you go to a big rock concert?
❖ if you miss your train or bus?
❖ if you see a big spider?
❖ if your English lesson is cancelled?

24
 LESSON 5: SOME SUGGESTED GUIDES TO RESPOND TO QUESTIONS WITH
“WHO, WHAT, WHICH”

A. WHO

The question word who …? is used to ask questions about people.

Sample Questions Possible Responses
Who were you talking to on the phone? To my wife.
Who is that woman in the blue raincoat? That’s Patritia Wedgewood.
The question word whose …? is used to ask about possession.
Sample Questions Possible Responses
Whose scarf is this? It’s Fran’s.

B. WHAT

The question word What …? is used to ask about things, names, actions, ideas, and definitions,
among others.
Sample Questions Possible Responses
What are you thinking about? I’m thinking about my family.
What did Cathy say to you? She just said, “Good morning.”
What is George going to do tomorrow? He’s going to a job interview.
What’s her name? It’s Joyce Wong.
What happened here? There was an accident.
What type of …? and What kind of…? are used to ask about classifications.
Sample Questions Possible Responses
What kind of music does he listen to? He usually listens to jazz.
What type of people read this magazine? Well-educated people, generally.
What time…? is used to ask about the time of day.
Sample Questions Possible Responses
What time does your flight leave? At 7.30.
What time is the news on television? It’s on at 11.
What do/did you think of …? asks for an opinion.
Sample Questions Possible Responses
What do you think of Scott Graham’s latest novel? It’s a real thriller.
What do you think of your new supervisor? I don’t know her well enough to say.
25
What …. like? is used to ask for a general description or impression. It is also used to ask about
the weather.
Sample Questions Possible Responses
What are your new co-workers like? They seem very pleasant.
What does your house look like? It’s a two story, red-brick bungalow.
What is the weather like here in the winter? It's cool and often rainy.
What does… do for a living? is used to ask about a person's occupation.
Sample Questions Possible Responses
What does your brother do for a living? He’s an accountant.
What's the matter with… ? and What's wrong with…. ? are used to ask about problems.
Sample Questions Possible Responses
What's the matter with Joe? He ate too much and doesn't feel well.
What wrong with this microphone? I don't know; it just doesn’t seem to work.
What... ? is also used before many nouns to ask questions.
Sample Questions Possible Responses
What size sweater do you wear? Medium, usually.
What sport do you enjoy? Tennis and volleyball.
What color is our new suit? It's dark blue.
What flavor ice cream do you want? Strawberry, please.

C. WHICH

The question word Which... ? is used to ask about choices from a limited number of selections.
Sample Questions Possible Responses
Which salesperson won the award? Mr. Ishimura did.
Which floor is your office on? It’s on the fourth floor.
Which way …? is used to ask about directions.
Sample Questions Possible Responses
Which way is it to Concourse E? Walk straight ahead, and you’ll see a sign.

26
PRACTICE

TASK 1: Fill in the gap with “WHO, WHAT or WHICH” and then answer all of the questions

1. ……………. colour is your bike?

2. ……………. lives in your house?
3. ……………. is the first book that you ever read?
4. ……………. way is to Centre Station?
5. ……………. was the last person who visited you from out of town?
6. ……………. hobbies does your best friend have?
7. ……………. subject do you like better, Art or Music?
8. ……………. is the CEO of the company?
9. ……………. colour do you prefer, red or blue?
10. ……………. time do you usually have dinner?
11. ……………. is the most intelligent in your class?
12. ……………. did you go with last weekend?
13. ……………. team won the 2018 World Cup?
14. ……………. page are you on?
15. ……………. writes Kieu story?
16. ……………. kind of sports don’t you like?
17. ……………. subject do you like better, Maths or English?
18. ……………. do you love most in your family?
19. ……………. do you think of pollution?
20. ……………. department are you in, Construction or Information Technology?

27
TASK 2: Read each question and create a two-sentence answer that gives one piece of
supporting information and adds one detail. Use the vocabulary given.

Example: What kinds of movies do you like? [science-fiction films / interesting / Avatar].

I like science-fiction films because they’re so interesting. One of my favorites is Avatar.

1. What is your favorite type of food? [Japanese food/ delicious/ fresh ingredients]

........................................................................................................................................................

2. What is your favorite place to go on vacation? [beach / Australia / swimming]

........................................................................................................................................................

3. What kind of music do you like? [rock / great lyrics / sing along]

........................................................................................................................................................

4. Who often gives you advice? [ mother/ understand/ respect]

........................................................................................................................................................

5. What is a popular place to meet friends in your neighborhood? [neighborhood cafe/ great
atmosphere/ good food]

........................................................................................................................................................

6. What kind of person do you want to make friends with? [honest/ friendly/ believe/ share]

........................................................................................................................................................

7. What type of film do you like? [horror film/ scary/ exciting]

........................................................................................................................................................

8. What is the most important to you? [ health/ study/ do other things]

........................................................................................................................................................

9. Which season of the year do you like best? [ summer/ holiday/ swimming]

........................................................................................................................................................

10. Who do you like going on vacation with? [ family/ being together/ happy]

........................................................................................................................................................

28
TASK 3: Use the cues to make questions and then give answers

1. What/ you/ do/ for a living?.....................................................................................................

2. Who/ teach/ you/ English/ Speaking/ skill?.............................................................................
3. Who/ you/ usually/ corporate/ working? .................................................................................
4. What/ size/ T-shirt/ you/ wear? ................................................................................................
5. What/ weather/ like/ Vietnam/ winter? ....................................................................................
6. Whose/ phone/ table? ..............................................................................................................
7. Which/ floor/ bedroom/ on? ....................................................................................................
8. What/ favorite/ leisure/ activities? ...........................................................................................
9. What/ time/ you/ go/ bed? .......................................................................................................
10. What/ think/ new product? ......................................................................................................

29
 LESSON 6: SOME SUGGESTED GUIDES TO RESPOND TO QUESTIONS WITH
“WHERE, WHEN, WHY & HOW”

A. WHERE

The question word Where…? is used to ask about locations: rooms, buildings, streets, cities,
countries, and so on.
Sample Questions Possible Responses
Where is the television studio? It’s downtown on Wells Street.
Where is your passport? In my briefcase.
Where are you going? To the drugstore.
Where are my glasses? Over there, on your desk.
Where… from? is used to ask about place of origin.
Sample Questions Possible Responses
Where is Jaewoo from? He’s from Pusan, South Korea.

B. WHEN

The question word When…? is used to ask about time: times of day, days, dates, years, decades.
Sample Questions Possible Responses
When did Christos arrive? Last Wednesday.
When will the planning session take place? Tomorrow at eleven.
When is Maria’s birthday? On March 3.

C. WHY

The question word Why…? is used to ask about reasons and purposes.
Sample Questions Possible Responses
Why did she go to Brussels? To attend a conference.
Why did you leave your last job? Because of the low wages.
Why don’t you …? is used to make suggestions.
Sample Questions Possible Responses
Why don’t you order the soup? Good idea – soup sounds great.

30
D. HOW

The question word How…? is used to ask about manners and methods.
Sample Questions Possible Responses
How did she get to Melbourne? By plane.
How did you get in touch with Mr. Suyoto? By faxing him.
How does he drive? Slowly and carefully.
How did you make these holes? With a chill.
How did they get a loan for their business? By providing collateral.
How do you know Christina? She works in my office.
How…? can be used to ask about the general condition of someone or something.
Sample Questions Possible Responses
How’s your father doing? He’s doing well, thanks.
How has Ellen been? As far as I know, just fine.
How was dinner? Great – we went to a good Mexican restaurant.
How much…? is used to ask about cost or amount.

How many …? is used to ask about quantity (number).

Sample Questions Possible Responses
How much is a motorcycle like that one? Around $5000.
How much water should we bring? A couple of liters each.
How many guests were at the party? There were twenty or thirty.
How do/ did you like …? is used to ask for an opinion of someone or something.
Sample Questions Possible Responses
How did you like that new movie? I enjoyed it, but my husband didn’t.
How … get to …? is used to ask for directions.
Sample Questions Possible Responses
Walk down Liberty Avenue until you come to
How do I get to the post office from here?
Third Street.
How about …? is used to offer something to someone or to invite someone to do something.

Sample Questions Possible Responses

How about some French pastries? I’d love to have some, but I’m on a diet.
How about coming to a barbecue at our house
Sure, that sounds great.
on Saturday?

31
PRACTICE

TASK 1: Complete the questions with the correct WH word.

1. …………………… will you leave? After the meeting.

2. …………………… do you take English class? Because I want to improve my speaking.
3. …………………… do you live? I live in Toronto.
4. …………………… is your brother? He is great, thanks for asking.
5. …………………… does your father work? He works at the post office.
6. …………………… did you go last night? We went to a cafe.
7. …………………… you need to use a pot with water?
8. …………………… rice does he want? He wants a kilo of rice.
9. …………………… are you going to the concert? I'm going to the concert next week.
10. …………………… did he not come? He was busy all day.
11. …………………… are you sad? Because my dog is sick.

TASK 2: Answer each pair of questions

1. Where do you study? Why did you choose your present university?
2. Do you like eating at home or eating out? Why?
3. Do you like reading books? How many books do you read a year?
4. Do you love learning English? Why do you learn English?
5. Do you like travelling? How do you like to go?
6. Do you like listening to music? What kind of music do you usually like?
7. When is your birthday? What activities do you often have on your birthday?
8. Do you often play sports? How often do you play it?
9. Do you like surfing the Internet? How often do you use the Internet?
10. What do you think is a good way to keep fit? Why?

32
TASK 3:

Imagine that a European marketing firm is doing research in your country. You have agreed
to participate in a phone survey about how people spend their free time.

Question 4: What is your favorite thing to do when you have free time?

Question 5: How much free time do you have during the week, and where do you spend your free
time?

Question 6: How do you think the quality of your activities during your free time could be
improved?

TASK 4:

Imagine that a Canadian market research company is conducting a survey about preferred
methods of public transportation.

Question 4: What kinds of transportation do you take most often? Why?

Question 5: How long is your commute to work every day?

Question 6: Describe one method of public transportation in your city and why it is the best way
to travel.

33
 LESSON 7: STRUCTURING YOUR RESPONSES

Structuring your response correctly is important to your score. A good way to do this is to
follow a template, or a set of structured ideas. This will help you answer the question completely
and in a clear way. For Wh-questions, the following template can help you give a clear and
complete answer:
- Restate the question
- Give supporting information – idea 1
- Add details – detail 1
- Give supporting information – idea 2
- Add details – detail 2

Sample question 4&5: What’s your favorite place to buy clothing?

Sample response: My favorite place to buy clothing is Del’s Department Store. I like it because
prices are good and the selection is nice. Last year, I got the new winter coat for only $30. I also
like it because the clerks there are very friendly. They always say hello and are really helpful.

For questions that ask for a description or opinion, the following template can help you give
a clear and complete answer.
- Restate the topic with an opinion or a general description
- Give supporting information – idea 1
- Add details – detail 1
- Give supporting information – idea 2
- Add details – detail 2

Sample question 6: Describe your favorite restaurant.

Sample response: My favorite restaurant is really cosy and nice. It’s in an old building, so the
atmosphere is really ‘old-style’. The walls are made of brick, and the restaurant is lit with candles.
The restaurant serves excellent Italian food. The lasagna is my favorite.

Remember to add more supporting information and details for Question 6 and for questions
with two parts.

34
» TIP 1. Start your response by restating questions. Begin your response by restating or
rephrasing the question. For example, if the question asks, "How often do play sports?”, your
answer should start with a restatement of the prompt. For example. “I usually play about [three
times a week].”

Questions Restated responses

What type of music do you like? I like [rock and roll] music.
It usually takes me [five minutes] to get to my
How long does it take you to get to your job?
job.
My favorite restaurant is [a small Italian
Describe your favorite restaurant.
restaurant called Piccolo].

PRACTICE TIP 1: Read each question. Then write the first sentence of your response by
restating the question.

1. What is your preferred method of transportation?

........................................................................................................................................................

2. Where do you usually do your food shopping?

........................................................................................................................................................

3. Describe the kind of music you usually listen to.

........................................................................................................................................................

4. How long have you lived in your current residence?

........................................................................................................................................................

35
» TIP 2. Learn set phrases to answer, give supporting information, and add information.
Learn common phrases that you can use to state preferences, offer opinions, and answer questions
about duration, frequency. or quantity. Other expressions are helpful for adding information.
Providing information to support your answer and adding personal or additional details make your
answer more complete. This chart gives examples to help you state your preferences or likes.

Stating Preferences or Likes in Responses to Wh- Questions

Stating Preferences Expressing Likes
I really like ... I enjoy …
I prefer X over Y. For me, the best kind of X is...
My favorite kind of X is... When it comes to X, Y is my favorite.
The vocabulary and expressions in this chart may be useful when you respond to questions about
duration, frequency, or quantity.
Common Expressions for Duration, Frequency, or Quantity
Duration Frequency Quantity
(How long…?) (How often…?) (How many…?)
all the time. always,
since I was young, since four
regularly, usually, often, several, a lot, many, some, a few,
o’clock, for several hours, for a
very often, from time to a couple, not many, hardly, any,
long time, for six months, for a
time, several times a week, none
year.
hardly ever, rarely
The following sentence starters may be useful for offering or supporting opinions and giving
reasons in response to Question 6 or for defending Why questions in Questions 4, 5, or 6.
Common Sentence Starters for Offering or Supporting Opinions and Giving Reasons
Offering Opinions Supporting Opinions / Giving Reasons
(What is your opinion of X? (Why do you like X?
What do you think about X?) Why do you think X is important?)
I think … The reason I say this is …
In my opinion ... This is necessary because ...
I would say that ... Due to the fact that ...
I really believe that ... Because of the ...
The best way to ... By [doing X], we could improve ...
It seems to me that … X is important because ...

36
PRACTICE TIP 2:

TASK 1: Read along as you listen to the speaking prompt and three questions. Then, for each
question, check (✓) one response that restates the prompt and two supporting details that
could be included in the response.

Imagine that a Canadian market research company is conducting a survey about preferred methods
of public transportation.
Question 4: What kind of Question 5: How long is your Question 6: Describe one
transportation do you take commute to work every day? public transportation in
most often? Why? your city and why it is the
best way to travel.
 I don't take public  The city has a lot of  The subway is the fastest
transportation. problems with the buses being and easiest method of travel.
 I usually take the subway. late.  I think this because there
 The subway is very  It usually takes me 45 are many lines, and every stop
inexpensive. minutes to get to work every is close to major city areas.
 And it is not far from my day.  The city needs to invest
house, which makes it very  It takes a long time for me more money in transportation.
convenient. to get to work because I live  The subway is the quickest
outside of the city. way to get around, especially
 My commute to work is when there is a lot of traffic.
really long.

TASK 2: Listen to the sample responses for Questions 4, 5, and 6. Notice the words and
phrases the speaker uses to introduce her response, give reasons, and give supporting details.
Then listen again. Write the number of the correct purpose for each sentence in the sample
responses. Use the purposes in the box. (Track 04-06.07)

1. Restates the question topic 3. Supporting information 2 5. Detail 2

2. Supporting information 1 4. Detail 1 6. Additional details
Question 4: What kind of transportation do you take most often? Why?

____ The kind of transportation I take most often is the subway. ___ For me, the subway is a
convenient and inexpensive way to travel. ___ I saved a lot of money last year when I stopped
driving to work. ___ I also like the subway because I can read while I travel. ___ Reading helps
me rear on the way to work.

37
Question 5: How long is your commute to work every day?

My commute to work only takes me 30 minutes in total every day. ___ It’s a short walk from my
house to the subway stop. ___ So think it’s very convenient and the best way for me to travel. ___
In addition, the subway stop where I get off is close to my job. ___ I'd have to walk farther to my
office if I drove because the nearest parking lot is several blocks away.

Question 6: Describe one method of public transportation in your city and why it is the best
way to travel.

I think the best method of public transportation in my is the subway. ___ The subway is much faster
than driving. ___ Because of the heavy traffic downtown, it can take twice as long to get anywhere
with a car in a taxi or bus. ___ Also, the subway operates 24 hours a day, seven days a week, so
that makes it really convenient. ___ The buses stop running at midnight most nights, so you would
have to pay for a taxi instead. ___ Plus, the subway stops are dose to all me major places in the
city. ___ If you look at a map, you don’t have to walk more than a few blocks to catch the subway
in most areas.

TASK 3: Rearrange the following sentences to have the correct order:

A. Explain the benefits of joining a fitness club.

a. And also, I was given useful advice from skilled trainers.
b. I believe joining a fitness center has some advantages.
c. Because of these benefits, I think joining a fitness club is good.
d. Moreover, since there are many people in the club, it is a good chance to interact with other
people.
e. I am a member of my local fitness center and since I joined the club, I became very healthy by
doing exercise on the regular basis.
f. The advice was on how to use all the equipment, how long I should exercise, and what to eat.
B. What type of books do you avoid reading and why?
a. However, I have been studying English these days since many films are requesting a high score
in speaking and writing tests in English.
b. Therefore, I dislike reading books which are related to English tests.
c. And also, reading English books.
d. I don’t speak English fluently.
e. I’d rather enjoy reading English text books.
38
Task 4: Now use your own words to complete the templates or use another piece of paper.
Then practice your responses aloud. Record your responses if you can.

Question 4: What kind of transportation do you take most often? Why?

(Restate question) The kind of transportation I take most often is ..............................................

........................................................................................................................................................

(Give supporting information – idea 1) For me, it’s .................................................................

........................................................................................................................................................

(Add details – detail 1) The reason I say this is because ............................................................

........................................................................................................................................................

(Give supporting information – idea 2) I also think that taking the .........................................

........................................................................................................................................................

is good because .............................................................................................................................

(Add details – detail 2) This is due to the fact that ......................................................................

........................................................................................................................................................

Question 5: How long is your commute to work every day?

(Restate question) My commute to work every day is about ......................................................

........................................................................................................................................................

(Give supporting information – idea 1) It takes me this long because .....................................

........................................................................................................................................................

(Add details – detail 1) I usually ..................................................................................................

during my commute. It makes the commute .................................................................................

(Give supporting information – idea 2) I think my commute is ................................................

because ...........................................................................................................................................

(Add details – detail 2) The reason I say this is ............................................................................

........................................................................................................................................................

39
Question 6: Describe one method of public transportation in your city and why it is the best
way to travel.

(Restate the topic) I think the best method of public transportation in my city is .......................

because ...........................................................................................................................................

(Give supporting information – idea 1) For me, it’s ..................................................................

........................................................................................................................................................

(Add details – detail 1) The reason I say this is because .............................................................

........................................................................................................................................................

(Give supporting information – idea 2) I also think that ...........................................................

is good because ..............................................................................................................................

(Add details – detail 2) In addition, I feel that .............................................................................

is the best method of transportation because ................................................................................

........................................................................................................................................................

(Add more details) And finally, ...................................................................................................

because ...........................................................................................................................................

40
 LESSON 8: PRACTICE

TASK 1

Imagine that a Canadian marketing firm is doing research in your country. You have agreed
to participate in a telephone interview about job hunting.

Question 4: Where do you work?

Question 5: How long have you been in your country?

Question 6: What kinds of factors do you consider when you choose a job?

TASK 2

Imagine that a Canadian marketing firm is doing research in your country. You have agreed
to participate in a telephone interview about eating at restaurants.

Question 4: Do you prefer to eat at home or at a restaurant?

Question 5: What type of restaurant do you like?

Question 6: Describe your favorite restaurant and say why you like it?

TASK 3

Imagine that a Canadian marketing firm is doing research in your country. You have agreed
to participate in a telephone interview about vacation.

Question 4: When was the last time you were on vacation?

Question 5: Do you usually travel alone or in a group?

Question 6: Describe the most amazing sight you’ve ever seen?

41
TASK 4

Imagine a US marketing firm is doing research in your country. You have agreed to
participate in a telephone interview about exercise.

Question 4: How many times per week do you do exercise?

Question 5: Where do you usually go to exercise?

Question 6: How important is it for children to take part in sports or regular physical education in
school? Why?

TASK 5: Practice with the following questions

1. Name as many kinds of entertainment as you can.
2. What do people do for entertainment in your country?
3. Who is the most popular entertainer in your country?
4. Are there lots of celebrities/famous people from your country?
5. What is your favorite kind of entertainment?
6. Do you have a favorite TV show?
7. Do you have a favorite movie?
8. Do you have a favorite sport?
9. Do you have a favorite musician or band?
10. Do you read for entertainment?
11. Describe a typical, fun weekend for you.
12. Can entertainment be educational?
13. What is your favorite game?
14. Do you think that actors make too much money?
15. Do you think that musicians make too much money?
16. Do you think that athletes make too much money?
17. Do you want to get into the entertainment industry?
18. Name the most famous person that you know personally.
19. Do you think that a kind of entertainment could be harmful or bad?
20. Do you think that people need entertainment?
21. What is your favorite kind of food?
22. What is your least favorite kind of food?
23. Is there a special kind of food in your country?
24. Are you a good cook?
25. What is your favorite meal of the day?
42
 LESSON 9: COMMON WORDS AND EXPRESSIONS IN SOME TEXT TYPES

I. Some common words in some text types

1. Job

• Representative • Manger

• Chairman • Director

• President • Instructor

• Vice president

2. Department

• Human Resources • Marketing

• Sales • Finance

• Engineering • Training

• Production • Customer Service

• Accounting

3. Places

• Queensland University • Exhibit hall

• Hover Medical School • Grand ballroom

• Cornell University • Seminar

• Nova Plaza • Presentation

• Buffet Restaurant • Annual symposium

• Executive cafeteria • Conference

• Renaissance Park Hotel • Decision-making session

• New York Suite • New employee orientation

• Lobby • Annual employee awards

• Boardroom

43
II. Some common expressions

1. Time expressions
Time How to read
9:00 a.m. At nine a.m
7:00 p.m At seven p.m
At two fifteen
2:15 At a quarter after two
At a quarter past two

At four thirty
4:30
At half past four
At seven forty-five
At a quarter to eight
7:45
At a quarter of eight
At a quarter before eight

Between two thirty and four thirty

2:30 – 4:30 Two thirty to four thirty
From two thirty to four thirty

In the morning, in the afternoon, in the evening,

Other common time expressions
at noon, at night, at midnight

2. Money
Example How to read
Seven dollars fifty cents
$7.50
Seven dollars and fifty cents
100 One hundred
1,000 One thousand
10,000 Ten thousand
100,000 A hundred thousand
1,000,000 One million

44
3. Some number expressions

- I usually take Asian Pacific Airline 743 to go to Hong Kong.

(Airline seven four three, not: seven hundred forty-three)

- I’m planning to take Spanish course 304 next quarter.

(course three-O-four, not: three hundred and four)

- It is sunny today and the temperature is 25oC

(twenty-five degree Celsius/ Centigrade)

- Press one, if you want to live a message

- Decimal number:
1.5 One and a/ one half
2.25 Two and one quarter
1.75 One and three quarters
2
13 One and two (over) thirds
7
1 One and seven elevenths
11
0.1 Zero point one
0.01 Zero point zero one
0.001 Zero point zero zero one
1.45 One point four five
23.57 Twenty-three point five seven

45
Task 1:

Directions: In this part of the test, you will answer three questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. No additional preparation time
is provided. You will have 15 seconds to respond to Questions 7 and 8 and 30 seconds to respond
to Question 9.

FREE SUNGLASSES AND CASE

Purchase a 12-month subscription to Vacation the Nation today and receive a free pair of Sunny
Sunglasses with your very own soft leather case.

* To get your free Sunny follow these 3 easy steps.

1. Purchase a copy of Vacation the Nation, New York's #1 Travel magazine.

2. Fill out the application card (found in the center of the magazine).

3. Mail the card and $21. 95 US to the address provided.

* This is a limited time offer only. Application and funds must be received no later than Dec 1st,
2004. Canadian residents should add $3 US for shipping. Offer not available for residents outside
of North America.

Question 7: What is this advertisement for?

Question 8: How much do the sunglasses cost?

Question 9: Who cannot benefit from this special deal?

46
Task 2:

TOUR SCHEDULE
6:00 a.m. • Get on bus in front of the Fairmont Hotel
7:15 a.m. • Arrive in the city center.
7:30 -8:30 • Eat a traditional local breakfast prepared specially for our
tour group by Fairmont's world-famous chefs.
9:00 -11:30 • Morning sightseeing includes stops at the Sarantis Art
Museum, Herrera Street Craft Shops, and the Carolyn
Botanical Gardens
12:00 -1:00 • Buffet lunch at La Galleria de Niso
1:00 -5:00 • Afternoon sightseeing includes more shopping and a tour
of local clay-making workshops
5:15 p.m. • Return to the bus
6:30 p.m. • Arrive back at the Fairmont Hotel parking lot

Question 7: When will the sightseeing tour take place?

Question 8: Where will we eat lunch?

Question 9: Could you tell me how long will the tour last?

47
Task 3:

On Saturday, August 15, volunteers from your local Cancer Research

Society will be collecting donations. We welcome any items,
particularly furniture, electronics and household goods. If you would
like to donate items, please leave them by your front door.

The pick-up schedule is as follow:

Saturday, August 15 Area between

8- 10 a.m. Lincoln and Washington Blvds.
9-11 a.m. Main and Coast Streets.
12-2p.m. Gregory Blvd. and Laurel Dr.
2-4 p.m. 17th and 20th St.
4-6 p.m. Powell Ave. and Brannan Blvd.

If you have questions, please call 998-535-1212.

Question 7 (of 11): When will be the volunteers from the local Cancer Research Society collecting
donations?

Question 8 (of 11): Where will they be collecting the items at 2- 4 PM?

Question 9 (of 11): What kind of items can each individual donate?

48
 LESSON 10: STRUCTURING YOUR RESPONSES (TIP 1)

There are a variety of possible responses to Questions 7—9, depending on the information text.
However, there are some templates that might help you structure your responses. For Questions 7
and 8, which require a shorter response length (15 seconds), try the following template format.
- Politely acknowledge the question.
- Use a phrase for getting time to find the answer (if needed).
- Answer the questions.
- Explain or give a reason (if needed).

Listen to the audio as you read the sample question and response. Track 07-09.05
Sample Question 7 or 8: Can you tell me how much it costs to attend the conference?
Sample Response: Certainty, sir. Let me check for more information on that. Let’s see, it
looks like registration will cost $235.

Question 9 requires a longer response length (30 seconds) and often requires you to find more
information or information in more than one place in the text. For Question 9, try the following
template format.
- Politely acknowledge the question.
- Use a phrase for getting time to find the first answer (if needed).
- Answer the first question.
- Give additional information or an explanation.
- Use a phrase for getting time to find the second answer (if needed).
- Answer the second question.
- Give additional information or an explanation.

Now listen to the audio as you read a sample question and response for Question 9. Track 07-
09.06.
Sample Question 9: What other events are happening in the evening, after the
conference?
Sample Response: Hmm... that’s a good question. Let me see here. I've got a schedule in
front of me. It looks like there is a reception for the attendees on Tuesday. That starts at and
goes until 7:00. It’s in the lobby. Then on Wednesday evening there is a dinner in the main
dining room. That starts at 7:30. I hope that answers your question.

49
» TIP 1. Learn useful phrases to acknowledge questions, get time to find the answers, and
introduce response
Here are the steps you can follow:
1) When the caller is finished asking a question, acknowledge that you heard the question. You can
do this by responding to the question directly, repeating a key word, or restating the question.
2) If needed, you can then follow with a general "filler" phrase to get time to find the answer.
3) Finally, start your actual response with an introductory phrase.
These steps are especially important if the answer to a request is no or if the information is different
from what the caller is expecting (for example, if something has been canceled). The three charts
that follow show ways to acknowledge caller questions, expressions to get time to look for answers,
and ways to introduce your responses.
Question Types and Phrases to Acknowledge the
Strategies
Examples Questions
Information Questions: Repeat the key word or phrase - The registration fee? I’ll have to
How much is the from the question - using check on that for you...
registration fee? either question intonation or - The registration fee... let me find
statement intonation and a out how much that is.
pause - and follow with a
phrase to get more time.
Yes-No Polite Questions: Respond politely and follow - Of course I can, sir/ ma’am. Let
Can you tell me what time with a phrase to get more time. me see.
my plane arrives and when - Sure, no problem. just have a
the meeting starts? look.
Statement With a Rephrase and repeat the - I see. So you’d like some more
Question: I have some free comment and question to information about morning
time in the mornings. What confirm understanding (best events. Let’s see what I can find...
else is happening then? for Question 9) and follow - OK. Let’s see what’s happening
with a phrase to get more time. in the morning. I’ll take a look at
the schedule.
Phrases to Get Time to Find Information
Um... let me check that for you. I've got a schedule / agenda / itinerary right
Give me just a minute to look into that, sir/ here.
ma’am I have that information right here in front of
Hmm... I'll need a moment to find that me.
information for you. Just a minute. I'd like to check something.
Let’s see here. / Let me have a look ... I’m not certain. I have to look into that.
Phrases for introducing a No or an
Phrases Introducing a General Response
Unexpected Response
I'm really sorry but …
It looks like that’s …
Unfortunately …
It appears that X is ...
I apologize, but …
According to the schedule /agenda /itinerary ...
I'm afraid that …

50
TASK 1: Listen to the question from the audio and write the number of the question next to the
correct response. Track 07-09.04.

a. Yes. I have that information right here. It's $240. _____

b. No, they don't. Unfortunately, everyone is busy at that time. _____

c. On Thursday? Let me see here. I'm afraid she's busy that day. _____

d. So you need to keep up with your regular work. Let me look at the schedule. Yes, you'll have
time. There's a break from 4:30 to 5:30. _____

e. In the afternoon? Let me check that for you. He has time at 3:45. _____

f. No. you don't. You can leave whenever you want. _____

g. In the morning session? Just a minute. Let me check for you. It's Dr Williams. _____

h. Certainly. Just give me a minute to check. They're $65 each. _____

i. So you'd like to see Professor Hunter speak. Let me check that for you. He'll be speaking at 1:00
on Thursday and 8:00 on Friday. _____

j. I don't know. Let me check that for you. Yes. You can pay those when you arrive on the first day.
_____

51
Task 2:

DIRECTION: This section of the test evaluates examinees' ability to form relevant and complete
responses based on the information provided (in addition to the skills found at questions 1 - 6).
Examinees will answer three questions based on the information they are given (2 short and 1 long
summary type). Examinees have 15 seconds to answer questions 7 and 8 and 30 seconds to answer
question 9.

Memorandum

To: Supervisors

From: Judy Linquiest, Human Resource Manager Sub: Probation periods

As of January 1st all new employees will be subject to a 3 month probationary period.
Medical, holiday, and flextime benefits will not apply to new staff members until the
full 3 months have expired. After the three months have been completed, please
contact your employees and inform them that their probationary period has ended.
The HR department will contact you by email 2 days in advance to remind you of the
date. Thank you for your cooperation.

Question 7: What is the main purpose of this memo?

Question 8: When does the change come into effect?

Question 9: How will the HR department contact you?

52
Task 3:

ELECTROGOLD CORDLESS TELEPHONE

Style #32445-EG

Thank you for choosing the ElectroGold Cordless Telephone. Get ready to experience and enjoy
the telephone rated number one by Consumer Communications Report.

To get the most out of your telephone, please read through the manual to learn about the dozens
of new features included with your phone. These include a speakerphone in the handset and the
base, a spare battery, and a message display screen. Also included is a new voice-mail indicator
to alert you about new messages. Your new phone is also hearing-aid compatible and comes with
adjustable volume for the handset and base speakerphone.

If you are short on time, you can just look through the Quick Guide, which has easy-to-follow
picture guides of how to set up your phone and can help familiarize you with some of the most
basic functions. If you have any questions about how to use these features, you can consult the
Owner's Manual or just call our award-winning customer service representatives toll-free at 1-
800-ELECTRO (1-800-353-2970). We are available round-the-clock to help you with any
questions or concerns.

Question 7 (of 11): What is the difference between the Quick Guide and the Owner's Manual?

Question 8 (of 11): Who is most likely the reader of the instructions?

Question 9 (of 11): What would a person who didn't have a lot of time most likely do?

53
 LESSON 11: STRUCTURING YOUR RESPONSES (TIP 2)

» TIP 2. Practice talking about times, dates, locations, and costs. Questions 7-9 are often about
schedules and agendas, so you should become familiar with useful phrases for providing details
shown in the text. You should also practice making fun sentences from the shortened information
you will see in agendas, schedules, itineraries, and so on. This chart shows some useful responses
and alternatives for giving dates, locations, and costs.
Text information Information needed Sample responses
Times
6:00 a.m. Tour Start Start time The tour starts at six a.m.
You should be there by six in the
morning.
7:15-7:45. Meeting Start and finish time The meeting will begin at seven fifteen/
a quarter past seven.
It should be over at seven forty-five/ a
quarter to eight.
9:10-9:50. Presentation Duration The presentation will last for forty
minutes.
The presentation will last from 9: 10 to
9:50.
The presentation will take forty
minutes.
6:30 a.m. to 11:15 a.m./ Time of day The conference takes place in the
12:01 p.m. to 5:00 p.m. / morning/ afternoon/ evening.
5:01 p.m. to 7:00 p.m.
12:00 p.m. The first event starts at noon.
About 7:00 p.m. to 11:59 p.m. There are no meetings at night.
12:00 a.m. You 'II get home at midnight.
Days, Dates, Years
Tuesday, October 1 Day and date The event is on Tuesday.
The event is on October first.
It’s on Tuesday October frst.
June 2014 Month and year It’s in June.
It’s in 2014. [twenty fourteen or two
thousand fourteen]
It’s in June 2014.

54
 Example How to read
1987 In nineteen eight-seven
2000 In two thousand
2009 In two thousand (and) nine
March In March
Wednesday On Wednesday
On March the second
March 2
On the second of March
10:00 a.m. Nov.2, 2006
At ten a.m., November the second, two thousand and six
• First (1st), second (2nd), third (3rd)
• Fourth, fifth, sixth, ...twelfth, twentieth, one hundredth
• Twenty first, twenty second,....

Locations
The meeting Will be at the Evans Building in Room B.
Evans Building, Room B Place The meeting will be held in Room B of the Evans
Building.
Cost and Fees
The registration fee will be twenty-six dollars and ninety
Registration Fee: $26.90 Amount cents.
The registration fee will be twenty-six ninety.

* Except for the military, the United States does not use a 24-hour clock.

As you can see, you will likely need certain grammatical forms to make your sentences. Here are
some helpful grammatical forms to practice.
Grammar Forms Sample Responses
Future Forms You will be leaving at 3:00 p.m. on March.
They’re going to have a reception at 6:00.
They're offering a free lunch to all attendees on the 22nd.
“There is/ There are” Statements There’s a lecture at 2:00.
There are several people attending that day.
Modals You should call them no later than 8 p.m.
There may be a slight delay because of rain.
Passive Forms She's supposed to be picked up by Mr. Smith.
The conference will be held in August of this year.

55
TASK 1: Read each question below and scan the schedule to find the information requested. Then
complete the template to answer the questions. Practice your responses aloud and record them if
you can. Be sure to check the amount of time you use!

National Association of Business Professionals (NABP)

Annual Awards Banquet
December 12, 7:00 p.m. to 11:30 p.m.
Radford Hotel, Los Angeles
7:00 Beverages and appetizers served in the Green Room
8:00 Dinner served in the East Dining Room
9:00 Awards Ceremony
- Welcome speech: Peter Harris, Association Membership Secretary
- Presentation of award to Rose Smith
- Slide show of highlights from last year's ceremony
10:00 Music and dancing with the Moonlight Swing Band
11:00 Closing speech: Arthur Cummings, Association President

Question 7: When will the main meal begin?

The …………………………….? Just let me check that for you. OK. ………………………….
will be served in the East Dining Room at ……………..

Question 8: Will the Radford Orchestra provide the music?

No, I don't think so, but let's see here. There will be music and dancing, but the music will be played
by …………………………

Question 9: What will happen during the awards ceremony itself?

So you'd like to know what will happen during the ceremony? OK. Well, let me take a look. There
are several parts to the ceremony. First, there will be a …………………………. by …………….
Then, ………………………………… will …………………………………………….. Finally,
everyone will enjoy a ………………………………………………………. I hope that answers
your question.

56
Task 2: Look at the three information texts. Use the information in the texts to answer the questions
below. Write complete sentences. Then practice your answers out loud.

Text 1
Drilling Site Tour
Daily at 11 a.m. No tours on weekends.
Safety equipment required for all participants
10:45 a.m. Meet at tunnel entrance
11:00-12:00 Walking tour (with guide) of finished part of the tunnel
12:00-1:00 Lunch in underground break room
1:00-1:30 Talk about drill site safety
1:30-2:30 Open viewing of drill area (guide available)
3:00 Return to base camp

1. What time do we need to meet for the tour?

........................................................................................................................................................

2. What exactly will we do on tour?

........................................................................................................................................................

Text 2
International Writers Conference
Date: Tuesday, March 15, 10:00 a.m. to 6:00 p.m.
Location: Carver Hall, Thorpe Center, West University Campus
Guest Speakers: Jenny Hill, President, Freelance Writers League, 10:00 a.m., Room 17.
Marlon Thomson, Publishing Manager, Horton Publishing, 1:00 p.m.,
Room 21.
Angela Moeller, CEO, Editorial Advisory Group, 3:00 p.m., Room 12
Activities and Events: Publisher exhibits: 10:00 a.m. to 6:00 p.m., Carver Reception Hall.
Browse through our booths offering valuable information on how to
get published, what's new in the field, and where to send your work.
Open forum with guest speakers: 4:00 p.m. to 6:00 p.m., Room 2.
Have a chance to ask questions and gain from the expertise of our guest
speakers.
Registration Cost: $26 per person; fees must be received by March 13
1. Can you please tell me who Angela Moeller is and where she will be speaking?

........................................................................................................................................................

2. What can you do at the exhibits?

........................................................................................................................................................

57
Text 3

Itinerary for Southeast Delegation

7:00 a.m. Arrive at New York La Guardia Airport on Flight 681; Pick-up by
Secretary Sullivan
8:15 a.m. Arrive at Hotel Compton for check-in; One hour free
9:15 a.m. Leave for Government Center
9:45 a.m. Arrive Government Center
10:00 a.m. Meet and greet with team members, Webber Room
10:30 a.m. Presentation, "Global Environmental Issues: The Way Forward"
11:30 a.m. Taxi to North Surfside restaurant
12:00 p.m. Lunch with CEO, HCG Inc.*
1:45 p.m. Taxi to Government Center
2:30 p.m. Presentation, "Solar Energy and Why We Need It"
4:00 p.m. Depart for New York La Guardia Airport with Secretary Sullivan
7:00 p.m. Depart New York on Flight 682 for Los Angeles
*Lunch may be shortened if presentation runs over.

1. This is Mr. Gibson. Who’s taking the Southeast delegation to the airport, and what time is the
flight? .............................................................................................................................................

2. What is the delegation doing between presentations?

........................................................................................................................................................

58
 LESSON 12: PRACTICE

TASK 1: Read the following information and answer the questions.

Labor Management Seminar Agenda
October 18-20
Northeast Wellington Center, Warrenton, CA
8:00 a.m. Registration
Keynote Speaker
8:30 a.m.
Malcolm Crane, Director, Office of Labor
Presentation 1: Labor Training
Sarah Bikson, Queensland State University
9:00 a.m. Presentation 2: Labor and Economics
Andy Morison, over Medical School
Brian Crane, Cornell University
11:00 a.m. Coffee Break
Presentation 3: Labor Environment
11:30 a.m.
Pete Ducrane, Labor Committee
12:00 p.m. Lunch (Cafeteria)
Assessing Employee Performance
1:00 p.m.
Fred Tobin, Director, Workforce Foundation
2:00 p.m. Closing Sessions

Note: Business Casual

Narration: Hello, I’m planning on attending the upcoming seminar, but I don’t have much
information on the details. I was wondering if you could answer some questions for me.

Question 7: When does the seminar take place and who is the keynote speaker?

Question 8: Is there a break after lunch?

Question 9: I’ve heard there will be several presentations. Could you tell me more about that?

59
TASK 2: Read the following information and answer the questions below
Netsco Annual Smposium
Tuesday, June 10
Grand Park Hotel
Time Event
9:00 a.m. Registration with tea and coffee
10:00 a.m. Opening Address by Mark Adamson, CEO
10:20 a.m. Reports from various departments
Overseas Annual Sales Report: Mathew Stanley, Sales
Department
New Market Trends: Alison Becker, Management Support
Effective Global Trade: Graham Tesky, Planning Team
12:00 p.m Lunch (buffet restaurant)
1:30 p.m. Advanced Services: James Baser, Human Resources
Department
2:30 p.m. Coffee Break
3:00 p.m Video: Effective Management
4:00 p.m. Closing Remarks by Steve Anderson, Vice President

Narration: Hello, my name is Nigel Health and I work in the Public Relations Department.
Unfortunately, I lost Netsco’s annual symposium agenda, so I’d like to ask you some questions.

Question 7: What’s the date of the annual symposium?

Question 8: James Basher is going to talk about effective management, right?

Question 9: I’ve heard there will be a lot of reports presented from various departments on that
day. So could you tell me about them in more detail?

60
TASK 3: Read the following information and answer the questions below.
NEO-Tech Co.
264 Kensington St., Boston
Tel: (617) 455-6381 Fax: (617) 455-6391
Itinerary for Mr. Larry Goldberg visiting Neo-Tech Co.
Wednesday, August 21
8:15 a.m. Arrive at Nova Plaza, Boston
Welcome meeting attended by senior managers and staff,
9:00 a.m.
Neo-Tech Co.
10:00 a.m. Discussion of client needs, Neo-Tech Co.
11:00 a.m Brunch in company’s executive cafeteria
1:00 p.m. Tour of Maimi textile factory
3:00-3:30 p.m. Refreshments
4:00 p.m. Return to hotel
Thursday, August 22
9:00 a.m. Pick-up at hotel

10:00 a.m. Arrive at the airport and depart for Seattle at 11:00 a.m.

Narration: Hello, this is Larry Goldberg. I forgot to bring my itinerary for the business trip to Neo-
Tech. Can you answer some questions for me?

Question 7: Where do I stay during my trip?

Question 8: What time am I going to be picked up at the hotel on Thursday, and when is the flight
to Seattle scheduled to leave?

Question 9: Please tell me the rest of the day’s program after the meeting?

61
TASK 4: Read the following information and answer the questions below.

Summer Special Package Tour

Sunshine Travel Agency
802 North Grason Lane, San Polo, AZ 85549
Tel. (602) 555-3535
* Admission fee is not included
* Package price includes: 01) Airfare 04) Transportation
02) Accommodation 05) All taxes
03) Daily breakfast
Name of Package* Price Features
Museum* Eiffel Tower*
Memories of Paris 2 nights/ $2500
Free Cruise on the Seine River
Mini Siam*
Amazing Thailand 1 night/ $950
Night Safari* Night Market
Niagara Parkway Calgary Sightseeing
Adventure Canada 2 nights/ $2300
Dinner at the CN Tower

Narration: Hello, I’m looking for a package tour and I’d like to ask a few questions to know what
my options are.

Question 7: What is your lowest priced tour package and how much does it cost?

Question 8: What about admission fees? Are they all included in all of the package prices?

Question 9: Can you tell me in detail what is included in the package price?

62
TASK 5: Read the following information and answer the questions below.

Alternative Energy Conference

18 August
Southern ATTI Building
9:00 a.m – 10:30 a.m Opening Ceremony and Keynote Speech
David Edmonds, St. MKT Business Association
10:30 a.m – 1:00 p.m Video Presentation, Future Energy
Steve Vander, State Electric Company
1:00 – 2:00 p.m Lunch*
2:00p.m – 4:00 p.m Environment and Social Impact Assessment by
Prof. Jonathan Lee, Queensland University
4:00 p.m – 4:30 p.m Afternoon Break
4:30 p.m – 6:00 p.m Decision-Making Session
By Rachel Riverside, Development Board
*Lunch will not be provided for free but is available at the cafeteria.

Narration: Hello, I’m attending the conference tomorrow but don’t yet have the agenda. I was
wondering if you could answer some questions for me.

Question 7: Could you tell me what time the conference starts and who the keynote speaker is?

Question 8: Since it is a day-long conference, I guess you’re providing lunch. Am I right?

Question 9: I may only be available after 2 p.m. Could you give me the information about activities
after 2 p.m.?

63
 LESSON 13: MODEL TEST 1

TICKET 1

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How often do you walk for exercise?

Question 2: If you wanted to go for a walk, where would you go, and why?

PART II: Read a text aloud (2 marks)

Quitting your job in these tough economic times is either brave or foolish, or perhaps both. But
they do say that fortune favors the bold, and sometimes your best choice is to leave behind what
to keep our options open, so we don't quit a job until we find another. But often it is only when
we burn our bridges behind us that we are forced to look for something new.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

64
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

You are invited to the grand opening celebration of Honest Angie’s Furniture on
February 1. Bring this invitation for a special preview of our wide variety of home
and office furniture, from traditional handcrafted cabinets to contemporary computer
desks. The event will be held from 6:30 p.m. to 9:00 p.m. for invited guests only. As
a special gift to our valued customers, Honest Angie’s is extending a 20 percent
discount on any purchases made at the party. Please RSVP in advance.

* Suggested questions:

Question 1: When will the event be held?

Question 2: What is the special gift for the customers at the event?

65
 TICKET 2

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Do you usually buy clothes before traveling? Why?

Question 2: What kind of clothes do people in your town usually wear these days?

PART II: Read a text aloud (2 marks)

The falls are beautiful all year, but they are smaller during the dry season. During the rainy
season, the Monsoon, heavy rains replace the waters. The falls are restored and flow in huge
bursts of water. Many people visit then.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

66
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Office Experts
200 Front Toronto, ON, M5J 1E3
(555) 458-1622
Invoice Number: 1123461
Invoice Date: January 25
Shipped: January 23
Amount Due by: January 30

Bill to: Ship to:

Customer Number: 52341 Brian Dennis
Mack Publications Vega Solutions Co.
25 Richmond St. 12 King St.
Toronto, ON, M5C 1N2 Toronto, ON, M5H 1A1

Item # Description Quantity Price Total

20012 EZ LCD screen 2 $149.00 $298.00
21123 Overhead projector 1 $474.99 $474.99
42111 Box of pens (12 pcs 5 $15.00 $75.00
included)
Subtotal $847.00
Sales Tax (8%) $67.84
Total Amount Due $915.83
* The speakerphone you ordered is on back order. It will be sent out on January 27.

* Make all checks payable to Office Experts and send payment to the address above.

* Suggested questions:

Question 1: How much is the total price for the “EZ LCD screen”?

Question 2: When will the speakerphone be sent out?

67
TICKET 3

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: When you meet your friends, what do you normally talk about?

Question 2: Where do you usually go when you and your friends want to have a conversation?

PART II: Read a text aloud (2 marks)

There is more rain and greenery here. Today they visit a place called The Elephant Falls. The
mother of the family proposed that they come here. She only had to show them a few pictures to
persuade everyone. It's a beautiful place.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

68
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Denham Music festival

April 5-7
Denham Public Park
Sponsored by Blake Culture Foundation
April 5, Friday String Quartet in D Minor, Mozart
7:00 p.m. - 9:00 p.m. Orion String Quartet
April 6. Saturday The Voices of Africa — Drums and Dancing
7:00 p.m. - 8:00 p.m. Oubekou Percussion Group
April 7. Sunday The Healing Effect of Music
5:00 p.m. - 6:00 p.m. Samuel Doyle
Professor Of Contemporary Music, Denham University
• Through this experiential lecture, you will learn to use music to
relieve stress.
April 7. Sunday Jazz night
7:30 p.m. - 8:30 p.m. George and Friends
All the events will be held outside on a stage specially set up in Denham Public Park. In the
event of rain, the event will be postponed. For further information. contact the event organizer
Sue Hayes at 456-5698.

* Suggested questions:

Question 1: Which event can help you learn to use music to relieve stress?

Question 2: What happens if there is rain at the day of any event?

69
TICKET 4

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Which town do you live in, and how long have you been living there?

Question 2: Do you have a plan to move out in the near future? Why or why not?

PART II: Read a text aloud (2 marks)

In this area, farmers still use the "shifting cultivation" method. This is the method of burning a
field about every ten years because this process causes the soil to gain important nutrients.
Shifting cultivation can backfire when people are under stress and burn the field too often.

Cultivation [kʌlti'vei∫n] Nutrient ['nju:triənt]

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You will
then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the
picture.

70
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Career.com -- Job Profile

Job: Architect (entry level)

Duties associated with this job include: Data compilation, design computation, and
elementary architectural assignments.

Possible duties: Estimate and plan preparation or structure inspection.

Requirements: Bachelor's degree in architecture. No professional experience

required.

Base salary range: $30,000 to $50,000 a year.

* Suggested questions:

Question 1: What are the requirements for this job position?

Question 2: What are the basic duties for this position?

71
TICKET 5

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How often do you use your Internet service and when do you usually use it?

Question 2: What do you use the Internet for?

PART II: Read a text aloud (2 marks)

The weather in this area seems ideal for farming. There is a rainy season and also a dry season
which is actually so dry that fires burn in the forests and next to towns. Because the people allow
these fires to burn, the vegetation remains under control.

Vegetation [vedʒi'tei∫n]

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

72
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

The goal of Wellness Hotel is to make our facilities the most respected and popular
in Thailand. Please help us to do this by filling out this questionnaire.

Excellent Fair Poor

Helpfulness of staff √

Condition of rooms √

Quality of food √

* Suggested questions:

Question 1: What is the ambition of Wellness Hotel?

Question 2: What is the criterion that received outstanding feedback?

73
TICKET 6

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Do you have any hobbies related to art or music?

Question 2: How do you find time to pursue your hobbies in the midst of a busy work schedule?

PART II: Read a text aloud (2 marks)

This part of India has a 4-season climate: there is a dry season (spring), a rainy season (summer),
a moderate season (fall), and a cold season (winter). In this area, the weather is not too bad at
any time of year. During the cold season, the temperature does not get very low.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

74
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.
HSGA Communication Survey

Services
* Installation
Excellent Good Poor
Ease of rescheduling installation time √
Preparedness of staff (equipment and materials) √
* Problems
Excellent Good Poor
Satisfaction with the problem’s resolution √
Timeliness of response to a complaint √
* Overall Satisfaction
Excellent Good Poor
√

* Suggested questions:

Question 1: What are the criteria included in “installation” item?

Question 2: What is the overall satisfaction of HSGA Communication?

75
TICKET 7

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: If you had a free day, how would you spend it to unwind and enjoy yourself?

Question 2: Are there specific hobbies you prefer to do on weekends compared to weekdays?

PART II: Read a text aloud (2 marks)

People have to go to work anyway and run from their cars to their buildings. That is very
annoying. The roads often become torn up because of the heavy rains. When people sleep at
night, they hear the rain's steady patter on the roof. Many people who grow up here believe that
this sound is comforting.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

76
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Belhaven is pleased to provide on-site classes from Harvey University for our staff. Until now,
our company has supported staff who take courses on the university campus. However,
management believes that it will be more beneficial to bring the classes to the company. This
will save time by reducing unnecessary commuting. Half of the enrollment fee will be paid by
the company, and a university credit will be given upon completion of each course.

Class Time Classroom

Introduction to Accounting Mon, Fri 6:00 p.m. - 8:00 p.m. Room 202

* Suggested questions:

Question 1: How will the enrollment fee be paid?

Question 2: When does the class take place?

77
TICKET 8

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: What kind of food do you normally eat for breakfast?

Question 2: If you were going to have breakfast at a restaurant on a Sunday, when in the morning
would you go? Why?

PART II: Read a text aloud (2 marks)

Heavy rain can make leaks in the roof. Sometimes trees drip water onto the roof. Leaks are not
good for the ceiling or floor. If water leaks through electrical things, it is dangerous. You can get
electric shock with water and electricity.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

78
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

* Suggested questions:

Question 1: Where does James clean in the afternoon?

Question 2: Who can approve the breaks of cleaning team members?

79
TICKET 9

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How often do you meet with your friends and what do you usually do with them?

Question 2: When you meet with your closest friends, what do you normally talk about?

PART II: Read a text aloud (2 marks)

Fixing things in a house can be difficult. You see water in the sink draining slowly. Then you
have to fix the drain. Something thick and rigid is inside the pipes. Pipes can be delicate. You
have to fix leaks carefully.

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

80
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Conference of Newspaper Reporters

Sydney, Australia
The Royal Crenshaw Hotel
July 5 — July 11

EVALUATION FORM

Thank you for attending the Conference of Newspaper Reporters. We value your opinion.
Please take a moment to fill out the following form and put it in the box in the hotel lobby.

Please rate the following seminars.

Very Somewhat Did Not

Not Helpful
Helpful Helpful Attend
Communicating with Politicians 
Winning News Photos 
Getting the Quote ... Every Time 
Developing Story Ideas 
Managing your Workload 
Legal Issues in Journalism 

* Suggested questions:

Question 1: Who can fill out the evaluation form?

Question 2: Which of the seminars was evaluated very helpful?

81
TICKET 10

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How do you usually meet your friends?

Question 2: Who is your best friend? How long have you known each other?

PART II: Read a text aloud (2 marks)

As everyone knows, turtles have a unique method of escaping from predators. They hide their
head and legs inside their shell. Perhaps some predators wonder if the turtle has become a rock.
This method allows them to move slowly without being at too much risk.

Unique [ju:'ni:k] Predator ['predətə(r)]

Preparation Time = 30 seconds

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

82
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

RAMONVILLE TIMES
August 8th
The Ramonville Drama Committee (RDC) is now accepting applications for committee
membership for the coming year.
The RDC produces stage plays at the Ramonville Theater House. Committee responsibilities
include arranging actor auditions and performance rehearsals and selling tickets at the theater
box office.
Members must have a strong interest in theater and be able to attend committee meetings once
a month.
The RDC has received much public recognition for its work, including an Exceptional public
Service Award from the mayor's office.
If you are interested in joining the RDC. Please visit the committee's Web site at
ramonvilledrama.org to download a membership application. Applications can also be obtained
by contacting the committee chair, Yolanda Wang, at 454-555-9878.

* Suggested questions:

Question 1: What are the responsibilities of Ramonville Drama Committee?

Question 2: How can you apply to become a member of Ramonville Drama Committee?

83
 LESSON 14: MODEL TEST 2

TICKET 1

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How do you personally use social media in your daily life?

Question 2: In what ways has social media influenced your daily routines and activities?

PART II: Read a text aloud (2 marks)

We are having a sale on specialty coffee. Today only you can get two pounds of coffee for the
price of one. All of our South American and Central American blends are on sale. Our coffee is
available whole bean or ground. Coffee is located on aisle five next to the produce section.

Specialty /ˈspeʃəti / Central /ˈsen.trəl/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

84
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Zone 1 Zone 2 Zone 3

Asia, Marshall North America,
Is., Guam, Central America, Africa, South
Destination
Midway, and Oceania, Middle America
others East, Europe
Classification Weight
Up to 25g 90 yen 110 yen 130 yen
Letters*
Up to 50g 160 yen 190 yen 230 yen
Postcard Uniform rate of 70 yen to anywhere in the world
Aerogramme Uniform rate of 90 yen to anywhere in the world
* Standard-size item: 14-23.5 cm length, 9-12 cm width, thickness of within 1 cm.

* Suggested questions:

Question 1: How much is the delivery fee for a 45g letter to Oceania?

Question 2: How wide is a standard-size item?

85
TICKET 2

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Do you have a specific routine or time dedicated to watching TV?

Question 2: What is your favorite genre of television programs?

PART II: Read a text aloud (2 marks)

When you get your test, please write your name at the top. Write your name in capital letters
before you do anything else. Be sure to read the directions carefully before you answer the
questions. Make sure you mark your answers on the answer sheet. If you don’t have a pencil, let
me know.

Capital /ˈkæpɪtə l/ Direction /d ɪˈrekʃən/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

86
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

OFFICE SUPPLY SALE

This week only

• Computer paper (white only) 25% off.

• Envelopes (all colors, including pink, purple, and gold) 50% off.
• Notebooks – buy five, get one free.
• Pens (blue, black, and red ink) 12 for $1.

Sale ends Saturday

Store closed Sunday

* Suggested questions:

Question 1: What is the promotion for computer paper?

Question 2: When does the sale end?

87
TICKET 3

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Do you spend your free time at home or outside?

Question 2: Do you like to spend your free time with family or friends?

PART II: Read a text aloud (2 marks)

When entering the building, please sign in at the desk and get a visitor’s pass. Do not lose this
pass. You will need to wear it at all times when you are in the building. Then wait for an escort
to accompany you to your destination.

Visitor /ˈvɪz.ɪ.tə r/ Lose /luːz/ Escort /ɪˈskɔːt/ Accompany /əˈkʌm.pə.ni/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

88
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

FREEDONIA ISLAND
Average Temperatures (Fahrenheit)
You may find the following information useful when planning your trip to
Freedonia. Please keep in mind that these are average temperatures only and
that the weather can vary a great deal.
January July
high low high low
Mountain region 32 18 75 51
Coast 70 55 85 61
Capital city 57 32 75 58

* Suggested questions:

Question 1: What is the highest temperature of the mountain region in July?

Question 2: Who may find this information useful?

89
TICKET 4

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: Do you like reading?

Question 2: What kinds of books do you read?

PART II: Read a text aloud (2 marks)

Thank you for calling the city hotline, your information source for all city events. For theater
schedules and ticket orders, press one. For museum information, including information on
special exhibits, the lecture series at the art museum, and the foreign film series at the history
museum, press two.

Information /ɪn.fəˈmeɪʃ n/ Foreign /ˈfɒr.ən/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

90
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Trip Itinerary for Akiki Ono

Monday, May 12th Sydney Meeting with Mr. Andrews of BelAir corm
Tuesday, May 13th -
Melbourne Visit to the Offices of Holiday, Inc.
Wednesday, May 14th
Thursday, May 15th -
Darwin Global Marketing Assoc. Conference
Sunday, May 18th
Monday, May 19th Singapore Meeting with Ms. Chang of World Market
Tuesday, May 20th Hong Kong Visit to Technomarket branch
Wednesday, May 21st Home

* Suggested questions:

Question 1: What can you do when travelling Singapore?

Question 2: What is the plan for Monday, May 12th?

91
TICKET 5

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: What types of music do you like to listen to?

Question 2: When do you usually listen to music? Why?

PART II: Read a text aloud (2 marks)

Remind the passengers that we will be landing shortly. Check to make sure all seat belts are
fastened and ask the passengers to turn off all cell phones and recording devices. Find out if there
is anyone with small children requiring extra assistance or if anyone needs help getting to a
connecting flight.

Passenger /ˈpæsnədʒə r / Fasten /ˈfɑː.s ə n/ Recording /rɪˈkɔː.dɪŋ/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

92
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Maple Plaza, our city's newest mall, will open on October 25. The new mall will
have 31 stores and 8 restaurants. It will also have a movie theater, which will open
in November. The biggest store at the mall will be McGruder's Department Store.
There will be a party to celebrate the new mall on October 26 from noon to 5:00
PM. All members of the public are invited.

* Suggested questions:

Question 1: What is the biggest store in Maple Plaza?

Question 2: When will the party to celebrate the opening of Maple Plaza take place?

93
TICKET 6

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: What’s your favorite color of clothes?

Question 2: What kind of clothes do you usually wear?

PART II: Read a text aloud (2 marks)

All of you need to be aware of our return policy. Please don’t accept any returns from customers
without a dated receipt. Also make sure all returned items are in good condition before accepting
them. Check the items carefully as we have had problems in the past with customers returning
damaged goods.

return /rɪˈtɜːn/ Receipt /rɪˈsiːt/ Item /ˈaɪ.təm/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

94
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

ATTENTION ALL EMPLOYEES

We have 20 free tickets for the National Championship tennis

match next Friday evening. If you are interested in these tickets,
please contact Mr. Green in the accounting office before 5:00 PM
on Wednesday. We can allow up to 4 tickets per employee.

* Suggested questions:

Question 1: How many tickets can each employee receive?

Question 2: How can you get the tickets?

95
TICKET 7

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

Suggested questions:

Question 1: Where do you study? What are you studying?

Question 2: Why do you choose that subject?

PART II: Read a text aloud (2 marks)

I’m happy to introduce Mrs. Jackson, who has just joined our staff as the new manager’s
assistant. I ask all staff members to please help her out during her first few days here, as she
learns our office routines. I know you are all ready to help her feel welcome to our office and I
appreciate your cooperation in this matter.

Introduce /ˌɪn.trəˈdjuːs/ Assistant /əˈsɪs.t ə nt/ Routine /ruːˈtiːn/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

96
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Come and say good-bye!

Please join Murray Jones

in a celebration of his retirement
after 40 years with the GY Camera Company

Place: Castle Restaurant

Date: March 10
Time: 6:00 PM

Kindly RSVP
(Lynn Mickleson, Office Manager. 555-7643)
by March l.

We hope to see you there!

* Suggested questions:

Question 1: What is the purpose of the celebration?

Question 2: Where does the celebration take place?

97
TICKET 8

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How often do you take buses?

Question 2: Do you prefer public transportation of private transportation?

PART II: Read a text aloud (2 marks)

Attention staff. The fire alarm system is being tested this morning. You may hear the alarm go
off several times in the course of the morning. When you hear the alarm, please remain calm.
There is no need to leave the building or to avoid using the elevator. Just continue with your
usual routine.

attention /əˈten. tʃən/ Alarm /əˈlɑːm/ Remain /rɪˈmeɪn/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

98
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

* Suggested questions:

Question 1: How much is a class at ACE art education center?

Question 2: Who is the instructor of the classing occurring on Friday?

99
TICKET 9

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: How often do you go to a coffee shop?

Question 2: What type of drink do you usually have in the coffee shop?

PART II: Read a text aloud (2 marks)

May I have your attention, please? We will be closing in a few minutes. Please bring the books
you wish to borrow to the checkout desk now. Remember, all the books checked out today are
due back on April 15th. There is a late fee of twenty-five cents a day, but you can renew your
books before their due date by calling 555-0923.

Attention /əˈten. tʃən/ Due /djuː/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

100
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

* Suggested questions:

Question 1: When will the volunteers collect donations?

Question 2: Where are the volunteers at 2-4 p.m. on the collecting day?

101
TICKET 10

PART I: Responding to the following two questions (1 mark/correct answer)

Directions: In this part of the test, you will answer two questions about daily activities or personal
information. For each question, begin responding immediately after the question has finished. No
preparation time is provided. You will have 15 seconds to respond to each question.

* Suggested questions:

Question 1: What social media platform do you use most often?

Question 2: How much time do you spend on social media?

PART II: Read a text aloud (2 marks)

All members of the soccer team are reminded that the bus to the out-of-town game will leave
from the front of the school at 3:15. Please be on the bus and ready to go by then. The computer
club will meet in the auditorium today and the Spanish Club will meet in the cafeteria.

Remind /rɪˈmaɪnd/ Auditorium /ˌɔː.dɪˈtɔː.ri.əm/ Cafeteria/ˌkæf.əˈtɪə.ri.ə/

Preparation Time = 30 seconds

Assessment criteria: content, fluency, intonation, stress, final sound

PART III: Describing a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You
will then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about
the picture.

102
PART IV: Responding to the questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

Korea small business

Association Seminar
Date: Wednesday, March 27th
Location: COEX, Hall D

Time Discussion Lecturer

9:00 - 10:30 Relationship building Samuel Kim
10:45 - 12:30 Product life cycle management Nolan Jensen
12:30 - 2:00 Catered lunch
2:00 - 3:45 Using social networking services Damian Poi

* Suggested questions:

Question 1: How long does the discussion about relationship building last?

Question 2: Who is the lecturer of the discussion about using social networking services?

103