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 Cisco Certified Support Technician CCST
Networking 100-150 Official Cert Guide

Table of Contents

Cover
Title Page
Copyright Page
Contents at a Glance
Contents
Introduction
Part I: Foundations
Chapter 1 Shipping Things
Do I Know This Already? Quiz
Foundation Topics
The Purpose of Packaging
The Physical World
Computer Networks

Addressing
The Physical World
Computer Networks
Hosts and Devices

Packaging Data
What Is a Protocol?
What Is Metadata?

Tunnels
Review All the Key Topics
Key Terms You Should Know
 Table of Contents
Concepts and Actions
Chapter 2 Addresses
Do I Know This Already? Quiz
Foundation Topics
Address Scope
Receiver Set
Topological Reach

Physical Addresses
Internet Protocol Version 4
Why Two Addresses?
What an IP Address Represents
Calculating Prefixes and Subnets Using Subnet Masks
Calculating Prefixes and Subnets Using a Skip Chart
Calculating Prefixes Using Skips

Internet Protocol Version 6

Aggregation
Network Prefixes
Private Address Space
Publicly Routable Address Space
Reserved Addresses

Ports and Sockets

Network Address Translation
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 3 Routing and Switching
Do I Know This Already? Quiz
Foundation Topics
Assigning IP Addresses to Hosts
Manual Configuration
Calculate an IP Address
 Table of Contents
Computing a Link Local Address
Computing a Global Address
Physical Addresses and Privacy
Assign an Address Through a Protocol
IPv4 DHCP
IPv6 DHCP and Router Advertisements

Host-to-Host Communication and Address Resolution on a Single Wire

IPv4 Address Resolution
IPv6 Address Resolution

Switching Packets
Multiple Hops and Switching

Routing Packets
Using the Routing Table to Forward Packets
Building the Routing Table
Metrics
What Happens Inside a Router?
Routers versus Switches
Routing Loops
Asymmetric Paths

Redirects and Relays

Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 4 Wired Host Networking Configuration
Do I Know This Already? Quiz
Foundation Topics
Windows
The Settings App
The Control Panel
The Command Line

macOS
System Preferences
 Table of Contents
The Terminal Command Line
System Information

Linux
Verifying Connectivity
Ping
Traceroute

Finding Your Public IP Address

Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 5 Whats in a Network?
Do I Know This Already? Quiz
Foundation Topics
Hosts and Virtual Hosts
Mobile Devices
Things
Middleboxes
The Firewall
The Intrusion Detection System
The Proxy or Gateway
The Load Balancer

The Global Internet

Internet Assigned Numbers Authority
Internet Corporation for Assigned Names and Numbers
Regional Internet Registries
Top-Level Domain Owners
Transit Providers
Access Providers
Content Providers
Content Distribution Networks
Internet Exchange Providers

Review All the Key Topics

 Table of Contents
Key Terms You Should Know
Concepts and Actions
Chapter 6 Network Models
Do I Know This Already? Quiz
Foundation Topics
Why Are Models Important?
The OSI Seven-Layer Model
The TCP/IP Model
The Recursive Internet Architecture
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions

Part II: Infrastructure

Chapter 7 Wired Networks
Do I Know This Already? Quiz
Foundation Topics
Electrical Transmission and Interference
Measuring Interference
Other Cable Ratings

The Maximum Transmission Unit

Ethernet over Copper
Ethernet Bus Topologies
Ethernet Star Topologies
Ethernet Twisted Pair
Power Over Ethernet

Fiber
Fiber Cables
Fiber Networking Hardware
Fiber Connectors
Looking into a Fiber
 Table of Contents

Pluggable Interfaces
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 8 Wireless Networks
Do I Know This Already? Quiz
Foundation Topics
Free Space Concepts
Wave Propagation and Beam Forming
Wireless Interference
Bandwidth and Signal Strength
The Electromagnetic Spectrum

Wi-Fi
Wi-Fi Components
Wi-Fi Mesh Systems
Advantages and Disadvantages of Wi-Fi
Sharing the Bandwidth
Channel Selection

Cellular
Radio Access Network (RAN)
Mobile Core
Advantages and Disadvantages of Cellular Networks

Satellite
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 9 Bandwidth, Delay, and Jitter
Do I Know This Already? Quiz
Foundation Topics
Bandwidth and Throughput
Throughput versus Bandwidth
 Table of Contents
Bandwidth versus Goodput
The Bandwidth of a Link versus Bandwidth of a Path

Bandwidth and Delay

Clocking Packets onto the Wire
Queueing

Jitter
Measuring Network Performance
Speed Test Websites
iPerf
Mikes Traceroute (MTR)

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 10 Basic Network Hardware
Do I Know This Already? Quiz
Foundation Topics
Hardware, Ports, and Lights
Network Diagrams
Network Wiring
Handling the Heat
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 11 Local Area Networks
Do I Know This Already? Quiz
Foundation Topics
Building and Campus Networks
Equipment Closet (Building Distribution Frame)
Wiring Closet (Intermediate Distribution Frame)
Riser
Server Room
 Table of Contents
Wi-Fi Access Points
Zoned Access

The Home Network

Network Core
MODEM
Physical Connections to the Home
Cable Cutting
Combining the MODEM with Other Devices
Demarcation
The SSID and Wi-Fi Guest Network
Which Devices Should Be Wired?
Wi-Fi Limitations
Traffic Flows
Choosing Devices to Wire

Configuring the Home Network

Configuring the MODEM
Configuring the Router and Firewall
Main Configuration Screen
The More Settings Screen
Advanced Options
NAT Forwarding
Configuring the Wireless Access Point
SSID and Password
Security
Configuring a Windows Host for Wi-Fi Connectivity
Configuring Apples macOS for Wi-Fi Connectivity
Configuring Mobile Devices for Wi-Fi Connectivity

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 12 Wide Area Networks
Do I Know This Already? Quiz
 Table of Contents
Foundation Topics
Common Challenges to Building Wide Area Networks
Right-of-Way
Physical Plant

Metro and Last-Mile Network Design

Transit Provider Design
Ring and Hub-and-Spoke Topologies
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions

Part III: Services

Chapter 13 Data Centers and Fabrics
Do I Know This Already? Quiz
Foundation Topics
Web Applications
Internet Exchange Points
Spine-and-Leaf Fabrics
Clos Fabrics
Butterfly Fabrics

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 14 Network Transport
Do I Know This Already? Quiz
Foundation Topics
Internet Protocol Version 4
Fragmentation
Time to Live

Internet Protocol Version 6

IPv6 Goals
 Table of Contents
Autoconfiguration
Eliminating NAT
IPv6 Packet Format

User Datagram Protocol

Connectionless versus Connection-Oriented Transport Protocols
The UDP Header
Checksums

Transmission Control Protocol

Building a TCP Connection
TCP Flow and Error Control

Quick UDP Internet Connections (QUIC)

Identifying Flows
Path MTU Discovery
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 15 Application Transport
Do I Know This Already? Quiz
Foundation Topics
Marshaling Systems
Fixed-Length Fields
Type-Length Values

Secure Shell
Hypertext Transfer Protocol
File Transfer Protocol
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 16 Names and Time
Do I Know This Already? Quiz
 Table of Contents
Foundation Topics
The Domain Name Space
Domain Names Can Represent an Organization
Domain Names Can Represent a Service
Domain Names Can Represent a Piece of Information
Domain Names and Addresses from a Computer Networking Perspective

The Life of a DNS Query

Negative DNS Responses
Common DNS Records

DNS Architecture and Operations

Recursive Servers
Root Servers
TLD Servers
Authoritative Servers

DNS Security and Privacy

Encrypted DNS Queries
Oblivious Encrypted DNS Queries
Encrypted DNS Records

Diagnosing DNS
Name Server Lookup
Domain Information Groper
Web-Based DNS Tools

The Network Time Protocol

Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 17 Cloud Computing
Do I Know This Already? Quiz
Foundation Topics
Cloud Computing
Who Owns the Resources
Cloud Computing Service Models
 Table of Contents
Typical Public Cloud Service Mix
Cloud Resilience
Connecting to the Cloud

Public versus Private Cloud

Insurance Estimation Application
Manufacturing IOT Deployment
Customer Analytics
Choosing Public or Private Cloud

The Impact of Cloud Computing on Network Engineering

Pets versus Cattle
Automation
Cloud-Based Network Management
Remote and Hybrid Work
Employment Shifts
Information Technology Cycles

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions

Part IV Security
Chapter 18 Security and Privacy Concepts
Do I Know This Already? Quiz
Foundation Topics
A Security Taxonomy
Shift Left

Privacy Concepts
Personally Identifiable Information
Data Lifecycle
The Law and Privacy
Privacy Tools
Suppression
Noise Injection
Aggregation
 Table of Contents
Segmentation
Privacy and Network Operations
Forwarded Packets
Logged Information
Protecting Logged User Information

Authentication, Authorization, and Accounting

Identity Stores

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 19 Attacks and Threats
Do I Know This Already? Quiz
Foundation Topics
Defining Attacks and Threats
Attack Surface
Vulnerability
Threat
Exploit
Risk

Gaining Access
Social Engineering
Malware
Supply Chain Attack
Poor Configuration
Man-in-the-Middle Attacks

Lateral Movement
Attack Actions
Command and Control
Data Exfiltration
Ransomware

Denial of Service
Direct (or Burner) Attack
 Table of Contents
Reflection Attack
Resource Exhaustion

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 20 Security Tools
Do I Know This Already? Quiz
Foundation Topics
Authentication Tools
Single Sign-On
Zero Trust
Strong Passwords
Two-Factor Authentication (2FA)
Passwordless Systems

Defensive Tools and Design

Stateful and Contextual Packet Filtering
Source Address Validation
Defense in Depth

Countering Spam and Phishing

System-Level Defenses
How to Detect a Phish

Encryption
Exchanging Private Keys
Cryptographic Signatures

Virtual Private Networks

Review All the Key Topics
Key Terms You Should Know
Concepts and Actions

Part V Managing Networks

Chapter 21 Managing Networks
Do I Know This Already? Quiz
 Table of Contents
Foundation Topics
Network Documentation
Descriptions
Baselines
Failure Reports
Hardware and Software

Network Processes and Lifecycle

Managing Change
Testing Techniques
Technical Debt

Management Challenges
The Observability Problem
Failure Rates in the Real World

Connecting to Manage
In-Band and Out-of-Band Management
Connecting Through a Terminal Emulator
Device Management Security Practices

Management Systems
NMS Dashboard
Work Process System
Modeling Language versus Configuration
Cloud-Managed Networks

Review All the Key Topics

Key Terms You Should Know
Concepts and Actions
Chapter 22 Troubleshooting
Do I Know This Already? Quiz
Foundation Topics
Failure Terminology
What Is a Failure?
Failure Frequency
Fragility and Resilience
 Table of Contents

Troubleshooting Tools and Techniques

The Half-Split Method
Fixes
The Post-Mortem
Applying the Process: An Example

Packet Captures
Advice to Troubleshooters
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions
Chapter 23 Configuring a Network
Do I Know This Already? Quiz
Foundation Topics
Initial Access
Configuring IPv4
Configuring Routing
Configuring Remote Access and Security
Adding IPv6
Adding a Switch
Review All the Key Topics
Key Terms You Should Know
Concepts and Actions

Part VI Final Preparation

Chapter 24 Final Preparation
Advice to Future Engineers
Learning Consolidation Activities
Suggested Plan for Final Review and Study

Part VII Exam Updates

Chapter 25 Cisco Certified Support Technician CCST Networking
 Table of Contents
100-150 Official Cert Guide Exam Updates
The Purpose of This Chapter
Impact on You and Your Study Plan

News About the Next Exam Release

Updated Technical Content

Part VIII: Appendices

Appendix A: Answers to the Do I Know This Already? Questions
Glossary of Key Terms
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
 Table of Contents
T
U
V
W
X
Z
Index
Online Elements
Appendix B Concepts and Actions Memory Tables
Appendix C Solutions to Concepts and Actions Memory Tables
Appendix D Study Planner