Chatbots

Project Title Chatbots
Tools Jupyter Notebook and VS code
Technologies Machine learning
Domain
Data Science
Project Difficulties level Advanced
Dataset : Dataset is available in the given link. You can download it at your convenience.
Click here to download data set
About Dataset
Bitext Sample Pre-built Customer Support Dataset for English
Overview
This dataset contains example utterances and their corresponding intents from the Customer Support
domain. The data can be used to train intent recognition models Natural Language Understanding (NLU)
platforms.
The dataset covers the "Customer Support" domain and includes 27 intents grouped in 11 categories.
These intents have been selected from Bitext's collection of 20 domain-specific datasets (banking, retail,
utilities…), keeping the intents that are common across domains. See below for a full list of categories and
intents.
Utterances
The dataset contains over 20,000 utterances, with a varying number of utterances per intent. These
utterances have been extracted from a larger dataset of 288,000 utterances (approx. 10,000 per intent),
including language register variations such as politeness, colloquial, swearing, indirect style… To select
the utterances, we use stratified sampling to generate a dataset with a general user language register
profile.
The dataset also reflects commonly ocurring linguistic phenomena of real-life chatbots, such as:
● spelling mistakes
● run-on words
● missing punctuation
Contents
Each entry in the dataset contains an example utterance from the Customer Support domain, along with
its corresponding intent, category and additional linguistic information. Each line contains the following
four fields:
● flags: the applicable linguistic flags

● utterance: an example user utterance
● category: the high-level intent category
● intent: the intent corresponding to the user utterance
Linguistic flags
The dataset contains annotations for linguistic phenomena, which can be used to adapt bot training to
different user language profiles. These flags are:
B - Basic syntactic structure
S - Syntactic structure
L - Lexical variation (synonyms)
M - Morphological variation (plurals, tenses…)
I - Interrogative structure
C - Complex/Coordinated syntactic structure
P - Politeness variation
Q - Colloquial variation
W - Offensive language
E - Expanded abbreviations (I'm -> I am, I'd -> I would…)
D - Indirect speech (ask an agent to…)
Z - Noise (spelling, punctuation…)
These phenomena make the training dataset more effective and make bots more accurate and robust.
Categories and Intents
The intent categories covered by the dataset are:

ACCOUNT
CANCELLATION_FEE
CONTACT
DELIVERY
FEEDBACK
INVOICES
NEWSLETTER
ORDER
PAYMENT
REFUNDS
SHIPPING
The intents covered by the dataset are:

cancel_order
complaint
contact_customer_service
contact_human_agent
create_account
change_order
change_shipping_address
check_cancellation_fee
check_invoices
check_payment_methods
check_refund_policy
delete_account
delivery_options
delivery_period
edit_account
get_invoice
get_refund
newsletter_subscription
payment_issue
place_order
recover_password
registration_problems
review
set_up_shipping_address
switch_account
track_order
track_refund
Chatbots Machine Learning Project
Project Overview
The Chatbots Machine Learning project involves developing a conversational agent (chatbot)
capable of interacting with users in natural language. This can include answering questions,
providing information, performing tasks, or holding a conversation. The project leverages
natural language processing (NLP) and machine learning techniques to build and train the
chatbot.
Project Steps
1. Understanding the Problem

○ The goal is to build a chatbot that can understand and respond to user queries
Chatbots Machine Learning Project

Project Overview
The Chatbots Machine Learning project involves developing a conversational agent (chatbot)
capable of interacting with users in natural language. This can include answering questions,
providing information, performing tasks, or holding a conversation. The project leverages
natural language processing (NLP) and machine learning techniques to build and train the
chatbot.
Project Steps
1. Understanding the Problem

○ The goal is to build a chatbot that can understand and respond to user queries
effectively and efficiently.
○ Define the scope of the chatbot: customer support, personal assistant, FAQ bot,
etc.
2. Dataset Preparation
○ Data Sources: Collect data from chat logs, customer support transcripts, or
public datasets such as the Cornell Movie Dialogues Corpus.
○ Features: Text of user queries, context information (if available), and
corresponding responses.
○ Labels: Responses or actions the chatbot should take.
3. Data Exploration and Preprocessing
○ Clean the text data by removing special characters, punctuation, and stop words.
○ Tokenize the text and convert it into numerical representations using techniques
like TF-IDF, word embeddings (Word2Vec, GloVe), or BERT embeddings.
○ Split the dataset into training, validation, and testing sets.
4. Model Selection and Training
○ Choose appropriate NLP models based on the complexity and requirements of
the chatbot. Common choices include:
■ Rule-based models
■ Retrieval-based models
■ Generative models (Seq2Seq, Transformer-based models like GPT-3,
BERT)
○ Train the model on the training data and fine-tune it on the validation data.
5. Model Evaluation
○ Evaluate the model using metrics like BLEU score, ROUGE score, perplexity,
and user satisfaction ratings.
○ Perform qualitative evaluation by having users interact with the chatbot and
provide feedback.
6. Dialog Management
○ Implement a dialog management system to handle context and state tracking.
○ Use frameworks like Rasa, Microsoft Bot Framework, or Dialogflow to manage
dialog flow and context.
7. Deployment
○ Deploy the chatbot using platforms like Flask, Django, or a cloud service like
AWS Lambda.
○ Integrate the chatbot with messaging platforms (e.g., Facebook Messenger,
Slack, WhatsApp) or websites.
8. Continuous Improvement
○ Collect user interactions and feedback to continuously improve the chatbot.
○ Regularly update the model with new data and retrain it to handle new queries
and scenarios.
9. Documentation and Reporting
○ Document the entire process, including data collection, preprocessing, model
training, evaluation, and deployment.
○ Create a final report or presentation summarizing the project, results, and
insights.
Sample Code
Here’s a basic example using Python and the Rasa framework to build a simple chatbot:
# Install Rasa
!pip install rasa
# Create a new Rasa project
!rasa init --no-prompt
# Define the NLU model

nlu.md:
"""
## intent:greet
- hey
- hello
- hi
- good morning
- good evening
## intent:bye
- bye
- goodbye
- see you later
- have a nice day
## intent:affirm
- yes
- indeed
- of course
- that sounds good
## intent:deny
- no
- never
- I don't think so
"""
# Define the stories
stories.md:
"""
## happy path
* greet
- utter_greet
* affirm
- utter_happy
## sad path
* greet
- utter_greet
* deny
- utter_sad
"""
# Define the domain

domain.yml:
"""
intents:
- greet
- bye
- affirm
- deny
responses:
utter_greet:
- text: "Hello! How can I help you today?"
utter_bye:
- text: "Goodbye! Have a nice day!"
utter_happy:
- text: "Great to hear!"
utter_sad:
- text: "I'm sorry to hear that."
actions:
"""
# Train the model

!rasa train
# Run the chatbot

!rasa shell
This code demonstrates creating a simple chatbot using the Rasa framework, defining intents,
responses, and stories, and training the model.
Additional Tips
● Use pre-trained language models like BERT, GPT-3, or Transformer-based models for
more advanced chatbots.
● Implement fallback mechanisms to handle out-of-scope queries gracefully.
● Incorporate sentiment analysis to understand user emotions and tailor responses
accordingly.
● Regularly monitor and update the chatbot to ensure it remains accurate and relevant.
Sample Project Report

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Project Title Chatbots

Tools Jupyter Notebook and VS code

Technologies Machine learning

Project Difficulties level Advanced

Click here to download data set

● flags: the applicable linguistic flags

Categories and Intents

The intent categories covered by the dataset are:

The intents covered by the dataset are:

Chatbots Machine Learning Project

1. Understanding the Problem

Chatbots Machine Learning Project

1. Understanding the Problem

# Define the NLU model

# Define the domain

# Train the model

# Run the chatbot

Sample Project Report

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