SharePoint Administration: (SharePoint Administrator/ SharePoint Engeer,/SharePoint

Support Engineer)
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-------------
This tool can be design and developed by the Microsoft.. - it is the integration
tool with the other tech (Non Microsoft tech) - Java, Hadoop, Salesforce. Oracle..

- SharePoint: Share+Point.. The SP is nothing but collovoration tool which is

desiogned and devloped by the MS... And we can easily manage the content..
Ex: We are working IBM.. (IBM.COM) - but we can import the Outside of the resource
dat into the SP (External resource data)

Proce lifcycle:

1. Gather the Requirement from the client (Enduser)..

2. analisis
3. design
4. Coding/devlop
5. Testing
6. opertions..

Three teams or Designations

1. SharePoint Designer/Architect
2. SharePoint Administrator
3. SharePoint Developer..

History Of the SharePoint:

--------------------------
2001 - SPS2001 (SharePoint portal server)
2003 - SPS 2003
2007- MOSS2007 (Microsoft office SharePoint Server)
2010 -SharePoint Server 2010
2013- SharePoint server 2013
2016 - SharePoint Server 2016
2019- SharePoint server 2019 - On-Premises

SharePoint Online (Microsoft 365/Office 365)..

Microsoft Azure (Azure Ad) Infrastucture..

Hardware and software requirement:

------------------------------
h/w: 16 GB, 64-core i5/i7 512 ssd. or 1 TB..

s/w: VM ware workstation

Opearting systems: winserver 2019
.Net framework
Active Directory
DNS
IIS
SQl server - Q) what is the backend database server for the SharePoint? - Ans ..
sql server..
SharePoint Prerequisities
SharePoint Server.
----------------------------------------------

Theare are two servers

1. application server
2.. web front end server (wfe server)
3. AD,DNS, IIS.Net - windows server
4. SQL server - SQL DBA team.. - SharePoint Farm... Action: Non business hrs
(weekend)..

Each organization is maninting the datacenter

-Three environments:
-----------------------
STG/UAT/QA Env
Dev Env
Prod Env..

Q) what is your farm size:

Three aplln servers - 15000 users manage

Three wfe servers
Three DB server..

Password: Text@1234

Q) what are the SQL system databases?

Ans) Tempdb
MasterDB
MSdb
ModelDB
hiddeenDB

Q) what are the databases are required or created while run the Sharepoint
Configuration wizard?
Ans) 1. SharePoint_Config
2. SharePoint_AdminContent

Text@1234

Q) What is the Min role?

Ans) it can specify the which type of server needs to be installed to the new
environment.
This has been introduced in the version called SharePoint server 2016..
Q) What is the default Port Number for the SharePoint?
Ans) 80
The range 1 to 65535

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Web Application:

Web applin is the centrally located in SharePoint server and create and configure
the one IIS web site..
Each web application should have One IIS web site
- One port number
- Virtual Directory Path
- Host header
- Authentication Method
- Url web appln
- Application Pool
- Registed Managed Accounts
- Each web application should have one top level site collection (root site)
- Each web site should have atleast one database.. (the default structure for the
Web apln content database is : wss_content)
- without create and configure the root site for web appln we can not able to
accessing the web app, We are getting the error called " 404- the web page cannot
be displayed"
- we create and configure the web apn either CA or PowerShell.

Q) whar are the web applns components?

Ans)
- IIS web Site
- One port number
- Virtual Directory Path
- Host header
- Authentication Method
- Url web appln
- Application Pool
- Registed Managed Accounts
- database server name : JUNESPAPPSERVER\SQLEXPRESS
- Database Name

Q) what are the Central Administration components?

Ans) Appln Magmnt
Ssytem settings
Monitoring
Security
General Appln
Backup and restore
Upgrade and migration
Office 365
Apps
Configuration wizard..

Site collection: It is nothing container of the multiple sites ans also we access
these sites based on the hirarical functinality..
before we should create the sites into the web app we ust use the site template. we
have default site templates..

Note: all the web appln information can be stored under the virtual directory path
under the "web.config" file: C:\inetpub\wwwroot\wss\VirtualDirectories\30886
before we modify or update anything on the web.config file we must take the backup
the file.

- to create and configure the custom web appln we should create and configure one
DNS host entry..
corpinfra.CORP.COM

Q) what is the host file location?

Ans) C:\Windows\System32\drivers\etc

Q) website getting keep on asking credetial:

Ans) go to run - enter the regedit and the follow the below path
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

Right click on the empty pane and take the DWORD 32-bit value and then enter the
value called: DisableLoopBackCheck- then modify the hexa decimal value from 0 to 1
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Create and configure the web app with PowerShell:

------------------------------------------------
PowerShell: It is the scripting language.. its defined by the lines of codes and
single line of code..

If we want manage and write the muiltiple lines of code we can call it as a
PowerShell Script..We can save this powershell with the one file name and the
extension

Ex: SPwebappcreation.ps1

Note: we cal also schedule this operation in the business hrs or non business hrs..
(we automate the scheduled operation)..

Script:
------

##Web application Creation with PowerShell:

###Define Variables for Web Application Creation

$IISWebSiteName = "MSInfraSPWebSite"
$HostHeader = "MSInfraSPWebSite.CORP.COM"
$WebAppURL = "http://"+$HostHeader ## http://MSInfraSPWebSite.CORP.COM
$WebAppPort = 80
$ContentDBName = "MSInfraSPWebSite.CORP.COMDB"
$AppPoolName = "MSInfraSPWebSite.CORP.COM"
$AppPoolAccount = "CORP\Administrator"
$AppPooPassword = "#Scedar2022"

#Create new Web Application

New-SPWebApplication -name $IISWebSiteName -port $WebAppPort -hostheader
$HostHeader -URL $WebAppURL -ApplicationPool $AppPoolName -ApplicationPoolAccount
(Get-SPManagedAccount $AppPoolAccount) -AuthenticationMethod NTLM -DatabaseName
$ContentDBName

Top Level Site: New-SPSite "http://MSInfraSPWebSite.CORP.COM" -Name "MSInfraITSite"

-Language "1033" -Template STS#3 -OwnerAlias "CORP\Administrator"
Secopndary Site: New-SPSite "http://MSInfraSPWebSite.CORP.COM/sites/SPEducation" -
Name "SPEduSite" -Language "1033" -Template STS#0 -OwnerAlias "CORP\Ganesh"

Note: To find the templates values in SharePoint use the cmdlet : Get-SPWebTemplate
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------------------------------------
We will talk about the permissions..

- The default SharePoint Site collection Page is : Home.aspx

Q) what are the SharePoint Site groups when we created site collection?

Ans) Owners, Members,Viewers

Q) What are the default permission level for the SharePoint Site Collection?
Ans) Full control
Design
 Edit
Contribute
Read
ViewOnly
Limited Access

Full Control- Has full control.

Design - Can view, add, update, delete, approve, and customize.
Edit- Can add, edit and delete lists; can view, add, update and
delete list items and documents.
Contribute- Can view, add, update, and delete list items and documents.
Read- Can view pages and list items and download documents.

Issue: Please grant me the edit permissin for the site collection : MSInfraITSIte
Customer: Bhaskar
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------------------

Subsite: Subsite is to manage the content our own way.. But in the SharePoint Site
is a collection of the Subsites...
When we create and configure the site there are multiple templates associated with
the site.. but Subsite we have very few templates

When we create the subsite we will manage the permissions dedicately(Separetley)

Sign in as a Different user:

-------------------------

Add the following element into the template file location:

C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16\TEMPLATE\

CONTROLTEMPLATES

<SharePoint:MenuItemTemplate runat="server" ID="ID_LoginAsDifferentUser"

Text="<%$Resources:wss,personalactions_loginasdifferentuser%>"
Description="<%$Resources:wss,personalactions_loginasdifferentuserdescription%>"
MenuGroupId="100"
Sequence="100"
UseShortId="true"
/>
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Important Concepts:
-------------------

Q) What is the SharePoint Default Hive Path? (SharePoint Configuration data

location Path)

Ans) C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16

Q) What is the defualt SharePoint log file location?

Ans)C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16\LOGS

Q) What is default SharePoint template file location?

Ans) C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16\

TEMPLATE\CONTROLTEMPLATES
Q) What is the defauly IIS log file location?

Ans) C:\inetpub\logs\LogFiles
(Or) C:\inetpub\logs\FailedReqLogFiles

Q) What is the SharePoint Virtual Dierectory Path?

Ans) C:\inetpub\wwwroot\wss\VirtualDirectories\

Q) what is the default SQL configuration file path?

Ans) C:\Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL

Q) what is the SharePoint config Cache File path?

Ans) C:\ProgramData\Microsoft\SharePoint\Config

How to access the SharePoint Server in the remote.?

Ans) Download the Remote Desktop Connection Manager :

https://learn.microsoft.com/en-us/sysinternals/downloads/rdcman

We can add the server server IP address.

Q) what are the service required to start or run before we access the SharePoint
CA?

Ans) SharePoint Timer Service

SharePoint Administration Service
SQL Server9SQLEXPRESS) Service.

Q) what are theservice is required to start all the application pools to start
under the IIS?

Ans) IIS Admin Service.

Q) What is the service requitred to start the web address(http or https) to connect
to web application?
Ans) WWW (World Wide web Publihing service)

Q) what are the authetication type when we configuriing the SharePoint Farm?

Ans) NTLM
Kerbros
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Document Library and List:

Document Lirary:
----------------
To manage the multiple types of documents into one place.. Once we manageed the
documents in the DL we have maintain their Ids and Properties of the document and
its permissions, Check In and check out..

Ex: We can Manage the .docx, .csv, .pdf, .pptx, .Jpeg, .Png.. etc

Note: If we want manage the unique level permissions to the Dl .. its up to you..
(yes it can be possible)..
DL can support to create the folders by default..
All these documents can be managed through metadata columns (Data about the data)
There are the three columns available

Name/Titile
Modified
Modified By

Note: The defualt SharePoint Document Library is " Documents" (Shared Documents)

It is allowing to give and assign the item level permissions as well.

Ex: employee leave request Management

Ganesh: IBM3099

FName
LName
Designation
DOB
Reporting manager
Type of leave
Start date
End date

Q) Is it possibel to change or modify the DL name and its url.

Ans) Yes the name will be chnage , But the Url doesn't chnage.. If we want to
chnage the url as well we will create a new doculemnt library..

Q) How we maintain the unique level permisisons for the DL?

Q) how we assign the unique level permissions for the Document Library Items?

Versioning:

Each document can manage the one version ID. There are two types of versionings

1. Major version - 1,2,3,--n

2. Major and Minor Version: 1.0,1.1,1.2..1.9,2.0,2.1--2.9,3.0--n

Note : By default when we configured the DL it will take the major version only
( all the documents can apply withthe Major version)
The imortant of the versioning is we can track the docs in the list of all the
documents..
To reduce the storage space..

If the user did not find the lastest modification file in the DL.. By using the
versiion history we can rollback..

Check In and Check Out the documents in the DL:

Check In: Unloack the document..Whenwe uploaded the any document in the DL by
default Check in option is applicable.
Check out: Lock the document.

Scenario: When user is not able to edir the document/item in the DL if he is having
the full control/edit permissions

Ans) May the the document has check out by some one.. The user(Navya) will send an
email to Manasa Like "Hi Manasa, This documenthas been checked out by you , Please
check In"

Navya will do the force the checked out the document (Discard the check out)

Save DL as template: backup the DL.. (/_catalogs/lt/Forms/AllItems.aspx)

Contenttype:
------------ The content tyep is a reusable metadata structure..

Metadata columns information, we reuse this information anyware in the site

collections with in the farm..
The main usage of this ct is to full and merge all the single level/individual
documents/items into one place. we can call it as Document Set Contet Type.

There are multiple doc set ct..

Before we create and configure the Doc set CT we need to start or activate two
feature at site settings level.
1. Document set
2. Document ID

Once we creted the doc set CT we need to integarte to DL

Lets go to DL settings- Advanced settings-_ allow managemnt of CT -Yes and then
click onay..

We need to or grab the existed custom CT into the DL.

Go to DL settings - Click on "Add from existing CT" - Choose the required group
name and the Custom CT and then Click add Button then Okay.

Merge all the sigle level of work items into the custom Doc Set CT.
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SharePoint List: List can mage the signle Itesm. list doesn't document management
system.. it can suport only excel files or record.. or items

The default column for the list is title

By default List can manage up to 5000 records.. We can call it as List view
threshold.
Q) what is the default list view threshold value: 5000
Q) Is it possible to increase the list view threshold value: Yes Using PowerShell.
to get the required permissions from the higher team..

- List deosn't support version and folders by default. if we want to activate the
versioning to the list we can.. And also there are no major and minor version, it
can support only limit the major version..we need enter/add custom value..
- List doesn't support doc set CT, But it support Doc ID.
- list may or may not support the check in check in..

Q) If the list view threshold value has been exceeded , what we can do?
(Or)
I am not able to add an item inot the list, It says "the list view threshold
value has been exceeded"
 Ans) 1. If possible we can increase the list view threshold value from 5000 to
10000
2. If it is not possible to increae the threshold value we can delete/remove the
older version of the items..
3. We can convey the CX to manage the new items into the newly created list.
4. Take the existed list backup and then create a new site colletion and then
restore it.. Possible to increase the list view threshold value..

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---------

Wiki page library: The wiki is nothing to store the content. Some information..
What ever we are finding the data soureces that information can be placed or stored
into the wiki page library.. by default its a one page..we can edit the page and
then store your achieved data into the wiki..

Ex: I got an achievent from my client...I stored/made a one documentation of my

achievment. and pt this onformation inot the my own wiki page library..

Lets create and comfigure wiki SharePoint Site:

--------------------------------------------
Use the Enterprise Wiki to create a single, go-to place for knowledge sharing and
project management across the enterprise. Enterprise Wikis are simple to use,
flexible, and lightweight in features. They are quick and easy to create, and you
can easily add links to other information systems, corporate directories, or
applications.

By using an Enterprise Wiki, you can avoid email overload, provide structure to new
and existing information, and encourage collaboration. This helps build consensus
among team members.

Working with content - text, graphics or video - is as easy as working in any word
processing application, such as Microsoft Word. Use the Rich Text Editor to enhance
the formatting of content, apply styles to text, reorganize or spell check your
content, insert and format tables, and embed graphics or video. You can do all
these things without leaving the wiki page.

Other things you can do when working with Enterprise Wikis:

•Collaborate on wiki pages with other users
•Comment on a wiki page to enable discussion about the contents of the page
•Rate a wiki page to share your opinion about its content
•Categorize wiki pages to enable users to quickly find information and share it
with others

SLA: Service Level Agreement

P1: Critical - (red) With in 5 min , we will respind to the client/Customer(CX)..

will close by one day..

P2: High : With in 5 min , we will respind to the client/Customer(CX).will close by

one day.
P3: Normal: will respond after few hrs.. will close by two days
P4: Low: Three days..

Remedy
Service Now

HP Site Scoe Manager

RAVe: Native tool for the MS
-------------------------------------------------------

Calendar List:
-------------

To manage the upcomng events like meetings, birthday, Casual Leave and also it is
iintegrated with MS outlokk automatically...

Note: Instead of this CAlList Microsoft Has introduced for the creation of the
events one application is called: Microsoft teams..

Navya: Is on Out of office

30 she is on leave..

She will be avaiulable on Next Monday..

when the user will take a leave in the firday or Monday.. We can create and apply
the event on both the days (Satuday and Sunday)
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-----

Managed Path: Using the MP we can provide the diffrerent types site collections
Url>

The default Managed Paths for the site collections are "/" (Root), "/sites"

If we want to create and customize the new managed paths we can create base on the
Client equest.

There are the two types of managed paths:

1. Wildcard Managed path: We can extend the web app/Site collection..

2. Explicit Mnaged path - This path can allow only to create the top level sites
under the web application (Its means it will not support to extend/create the new
UrL's)

IT,
Finance
HR..
Scenario: CX wants us to create a new sites collection under the web app.
SoL) we need to ask to raised contact person.. then will all the necessary docs
as well.

AAM(Alternative Access Mapping)..

--------------------------------

Using th AAM we can extend the existed SharePoint web applications into new Url's

AAm: Using the AAM we can extend the existed web application into different Zones

Or We can map the new url for the existed web applcation using the zones.
There are the five types of zones

1. Default - This can be applied when we created the web application in the
Server

2. Intranet - This can be access and addressed with inn organization, It means we
canmap the existed web app with the new url with in thge organization (Internal) -
http://
3. Internet - This can be access and address with in the organization and outside
of the organization.
4. Extranet - using this one we map the web pplns either Intranet and Internet..

5. Custom: This zone has been designed and develped by the dev team..

MsInfraAAM.CORP.COM

aaminternet.CORP.COM

Manage the Content Databases:

-----------------------------

By default each web appln should have atleast one database,

In the real time the complete database size is 250 GB.. If we want to increase
this db size we will add new db into the existed web appln,.. Can't possiobel to
extend the memory of the DB..

New-SPContentDatabase "" -DatabaseServerName "" -webapplication ""

New-SPContentDatabase "Wss_Content_MyDatabase" -DatabaseServer "JUNESPAPPSERVER\

SQLEXPRESS" -WebApplication "http://corpinfra.corp.com"

Move the site collections in between the content databases:

cmdlet: Move-SPSite "http://msinfraspwebsite.corp.com/sites/MSInfraWikiSite" -

DestinationDatabase "WSS_Content_MsInfraSecondDB"
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Service Accounts:
-----------------
MS has Introduced 9 service accounts for the SharePoint Environment and provided
specific reason/agenda..

1. sp_install : we can use this account to configure and install the SharePoint
Binaries/Prerequisites
2. sp_Farm: We can this account to build & configure the SharePoint Configuration
wizrd (Run the SP wizrd)
3. sp_UPS: Using tis account we create and configure the User Profile Service Appln
4. sp_BCS : Using this account to create and configure the Business Connectivity
Data service Appln
5. sp_search: Using this account we create and configure the SharePoint Search
Service appln
6. sp_OWA : using this one we create and configure the office web app service appln
7. sp_sqlDBA : Using this account we create and build the SharePoint SQL servers
8. sp_superUser: Monitoring Serices acounts
9. sp_SuperReader: Monitoring Serices acounts

Note: Default accounts for SharePoint Servers is Domain\Administrator

For example if we are working for the IBM

STG

SQL, APP, WFE

DEv
PROD

SP_IBMSTGInstall
SP_IBMDEVInstall
SP_IBMPRODInstall

Each account should have a password policy: The password will expire every 180 or
90 days
We will get a notification before 15 days
To reset the password: Manually steps - Need to be contact to the Server
administartors(windows Admin)
Automation: They wrote/write the POwershell Script and then
automated the script into the One Secret Server (Thycotic secret server)
SP_Install Locksymbol: Unlock
the lock symbol and copy the passowrd..

Note: Do not share the password via the email, CHat

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Service Application:
--------------------

Service: To pass the information from One location to the another

To manage the date in the frontend application(Sp) and then stored at the Backedn
database server(SAL)

Q) what is the protocol to pass the information from one source to the destination:
Ans) Https - Hyper text transfer protocol security

Ex: We have two web applns http://MSInfraSPWebSite.CORP.COM

When the user is accessing the website or root site the request and response coming
and going or taking and giving through the Https protocal

SharePoint -----> IIS ----> SQL DB

(https) -443
<------ IIS <-----

Application: What are the content can be stored at the front level(SharePoint) that
contant can be stored at the SQL Server level and it is allowing to access that
content through one application (IIS website application)

- Each service application should have atleast one IIS application Pool,
- There are 7 service applns we have to configute at the server level
1. Managed Metadata Service appln
2. Business Connectivity Data Serice Appln (BCS)
3. Secure Store Service appln (SSS)
4. User profile Service Appln (UPS)
5. Microsoft Identity Management Service appln (MIM)
6. Search Serice Appln
7. App Management Service Appln
 (Subscription Settings service appln)

- Each service appln should have atleast one content DB

- Each service appln can be create and configure by the Service Account
- Each service should have one proxy connection (this connection should establish
the or integration in between the service appl and the web appln)

- In earlier version of the SharePoint (Moss 2007) Only six service appln
1. Managed Metadata Service appln
2. Business Connectivity Data Serice Appln (BCS) ( Business Data Connectivity
service)
3. Secure Store Service appln (SSS)
4. User profile Service Appln (UPS)
5. Excel service
6. Search Serice Appln

- In MOSS 2007 all the above service applns should have only one Database..

- Before we create and configure the any service appln In the version (Moss 2007,
SP server 2010/2013) we must start the relevant services on the Server
- From SP server 2016/2019 n need to start the relevant services on the server -
it means automatically when we confgured the service appln those services are
started level..
- By default all the above service appns should be confgiured by the SP_install,
SP_farm account..
- But as per the client or MS standard we must create and configure the service
applns with relavant service account
1. Managed Metadata Service appln - Either we can use sp_install or sp_farm
(Default)
2. Business Connectivity Data Serice Appln (BCS) - sp_bcs
3. Secure Store Service appln (SSS) -sp_farm or sp_bcs
4. User profile Service Appln (UPS) - SP_ups
5. Microsoft Identity Management Service appln (MIM) -sp_ups and sp_farm
6. Search Serice Appln - Sp_search
7. App Management Service Appln - sp_farm
(Subscription Settings service appln)

--------------------------------

Recycle BIN: whatever the data/content deleted at site level/List and Library level
that data can be stored/moved into the Recycle Bin

1. Primary RB
2. End user RB/Secondary Stage of RB

- When the content has deleted at the list and lib level that data moved into the
first RB, In the the content can store up to 30 days. After 30 days the
data/content can be located/moved to end user RB..

- In seconday stage of RB the data/content can store up to 60 days..FromSharePoint

2016 onwards Microsoft has indicates the seconday stage of RB data can
store/restore upto the 50% of the original data..

Ex; My original file size is: 100GB

Restore up to 50 GB..
To overcme these kind issues/scenarios SharePoint Introduced audit log reports..

Backup and restore and import and Export

Scenario 1: Backup the site:

Backup-SPSite -Identity "http://msinfraspwebsite.corp.com" -Path "C:\Users\

Administrator\Desktop\New folder\Sitebackup\msinfraspwebsitebackup.bak"

Backup-SPSite -Identity "http://msinfraspwebsite.corp.com/marketing" -Path "C:\

Users\Administrator\Desktop\New folder\Sitebackup\marketingsitebackup.bak"

4. Subsite backup:
Ans)export-spweb -Identity "http://msinfraspwebsite.corp.com/msinfrasubsite" -Path
"C:\Users\Administrator\Desktop\New folder\Sitebackup\subsitebackup.cmp"

List and Lib backup:

-------------------

Import and export cmdlets

List backup:
------------
Export-SPWeb -Identity "http://msinfraspwebsite.corp.com" -ItemUrl
"/Lists/MSInfraList" -Path "C:\Users\Administrator\Desktop\New folder\
ListandLibBackup\Msinfrasitelistbackup.cmp"

Librrary Backup:
Export-SPWeb -Identity "http://msinfraspwebsite.corp.com" -ItemUrl "/MSInfraDL" -
Path "C:\Users\Administrator\Desktop\New folder\ListandLibBackup\Msinfradl.cmp"

7. ContentDatabase Backup: Need to be check

Ans) Backup-SPConfigurationDatabase -databasename "MSInfraSPWebSite.CORP.COMDB" -
Databaseserver "JUNESPAPPSERVER\SQLEXPRESS" -Webapplication
"http://msinfraspwebsite.corp.com"

Backup-SPFarm -Directory "C:\Users\Administrator\Desktop\New folder\

SPContentDBBackup\ContentDb.bak" -BackupMethod Full -Item
"MSInfraSPWebSite.CORP.COMDB"

Content DB backup file location: C:\Program Files\Microsoft SQL Server\

MSSQL13.SQLEXPRESS\MSSQL\Backup

Farm Backup:

Backup-SPFarm -Directory "C:\Users\Administrator\Desktop\New folder\

SPContentDBBackup\farmbackup.bak" -BackupMethod Full/diffrential -overwrite -Force
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Restoration of the sites:
-------------------------
Restore-SPSite -Identity "http://corpinfra.corp.com/sites/azureinfrasite" -Path
"C:\Users\Administrator\Desktop\New folder\Sitebackup\msinfraspwebsitebackup.bak" -
Force

Subsite Restoration:
Import-spweb -Identity "http://corpinfra.corp.com/sites/azureinfrasite" -Path "C:\
Users\Administrator\Desktop\New folder\Sitebackup\subsitebackup.cmp" -Force

List and Library Restoration Process:

--------------------------------------
Import-SPWeb -Identity "http://corpinfra.corp.com" -Path "C:\Users\Administrator\
Desktop\New folder\ListandLibBackup\Msinfrasitelistbackup.cmp" -Force

Library:

Import-SPWeb -Identity "http://corpinfra.corp.com" -Path "C:\Users\Administrator\

Desktop\New folder\ListandLibBackup\Msinfradl.cmp" -Force -NoLogfile

Note: In Moss 2007 when we perform the backup and restore operations the file
extesion is ".dat", We use the STSADM cmdlets..
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------------------------------------------------------------
1. Managed Metadata Service appln:

Using this service appln we can manage the data with in the site level or entire
farm level
- here metadata is nothin gbut data about the data , it means coloumns
information..
- We can resuse this metdata coluims information into the entire farm level, it
means we can move the one list data information another site list..
- There are two ways to manage the data
. Locally (Local term set)- with in the site collections..
. Globally (Entire farm ){Global Ter set) - default

- Groups: IT HUB - Hi tech City

Termsets - Types of teams in the IT
Term - IT, HR, Finance, Sales

Content Type Hub: It eans to merge all the web applications in one place.

Scenario: Get all the web appln in the farm without adding the PSSnapin module:

PS C:\Users\Administrator> Get-SPWebApplication

DisplayName Url
----------- ---
MSInfraSPWebSite http://msinfraspwebsite.corp.com/
CorpInfraWebSite http://corpinfra.corp.com/

PS C:\Users\Administrator> Get-SPWebApplication -IncludeCentralAdministration

DisplayName Url
----------- ---
SharePoint Central Administ... http://junespappserver:3456/
MSInfraSPWebSite http://msinfraspwebsite.corp.com/
CorpInfraWebSite http://corpinfra.corp.com/

------------------------------
In Normal Windows PowerShell:
-------------------------------
PS C:\Users\Administrator> Add-PSSnapin Microsoft.SharePoint.PowerShell
PS C:\Users\Administrator> Get-SPWebApplication

DisplayName Url
----------- ---
MSInfraSPWebSite http://msinfraspwebsite.corp.com/
CorpInfraWebSite http://corpinfra.corp.com/

PS C:\Users\Administrator> Get-SPWebApplication -IncludeCentralAdministration

DisplayName Url
----------- ---
SharePoint Central Administ... http://junespappserver:3456/
MSInfraSPWebSite http://msinfraspwebsite.corp.com/
CorpInfraWebSite http://corpinfra.corp.com/

---------------------------------------
Get all the site with in the all web applns:
---------------------------------------------
PS C:\Users\Administrator> Get-SPSite

Url CompatibilityLevel
--- ------------------
http://msinfraspwebsite.corp.com 15
http://msinfraspwebsite.corp.com/marketing 15
http://msinfraspwebsite.corp.com/sites/MSInfraWikiSite 15
http://msinfraspwebsite.corp.com/sites/SPEducation 15
http://corpinfra.corp.com 15
http://corpinfra.corp.com/sites/azureinfrasite 15

SharePoint Master Pages:

-----------------------
Master page: it can stor all the site collection level information, Like how many
lists,Libs, subsites, contentypes, Permissions, Groups..etc
Each SharePoint Version can have dedicated master pages.. And also if we want to
customize the sites and lists we can use some java script and node js and html and
css
Moss 2007: Default.master
SharePoint 2010: v4.master
sp2013/2016/2019: seatle.master or oslo.master

To navigate the masterpages information and the needs to be customize anythin the
site level we use SharePoint Designer tool

This tool has introduced in the year and version called SP 2010
For SharePoint 2010 : SharePoint Designer 2010
For SharePoint 2013/2016/2019/SharePoint Online: SharePoint designer 2013 tool

Link for SP designer: https://www.microsoft.com/en-us/download/details.aspx?

id=35491
-----------------------------------------------------------------------------------
----------
SP Farm is loading very slow, Taking time to load./ Cumulative updates installation
or SharePoint Patches
-----------------------------------------------------------------------------------
------------------------
Take the entire farm backup:
Check if the unused sites are available:
Check if there is any .wsp file solutions are deplying status.., If the status id
deploying.. we have to wait or forcely deployed the soltions..

Download the relevant KB or Cumulative patches from the Microsoft Download center

Check if any recent updates has installed on severs

steps: Control panel- Programs and features-View Installed Features - Check the
latest one

Check if the farm upgration is required or not at the manage servers in the farm

Steps: CA- Systems settings- Manage servers in this farm- Check the Upgration is
required or not

stop the all the IIS websites at IIS (Optional) except CA

Run the PSconfig.exe cmdlet

PSConfig.exe -cmd upgrade -inplace b2b

Check the sever is updated or not

Validate the all the web application and sites..

16.0.10337.12109 - Build Version

KB article (Knowledge base article)

---------------------------------------------------------------------
2. Business connectvity Service Appln:
----------------------------------------

Using thise service appln we can import/grab the external resource data into the
SharePoint and manage (Read, write, update, delete) the external data in the
SharePoint

Here external resource data: Oracle, SAP, Haddop, Java, PeopleSoft..

Our External resource date: Oracle (Adventure works Database)

In the earlier versionof the SharePoint Like MOSS 2007 The name of the service
appln ( BDc)

In this BDcwe can only read the date once we imported to the SharePoint.
If we add new item in the external datbase tthat item can be update their end..
For all these imported scenario we are going to create and install one external
list in the SharePoint Site collection..
The connection establish inbetween the external database to the SharePoint we have
to use the SharePoint Designer tool.

Steps: Take the Backup file from the externl resource team (.bak file "
adventureworksdatbase.bak)
2. Copy this bak file into the sharepoint sql server backup file location. : C:\
Program Files\Microsoft SQL Server\MSSQL13.SQLEXPRESS\MSSQL\Backup
3. Restore the bak file into the SSMS
4. Create and configure the BCS appln - apply the permissions
5. Create and configure Secure store Service appln (SSS) - Using this service appln
we can maintain the better secuirt fro the external resource data with one
application ID called ": Target Appln ID
Q) Is there any other service appln is necessary to be installed while configured
the BCS?
Ans) SSS - assign the permisisons
6. Create and configure the external resource content type and open the SP designer
tool and the connection establish in between the SQL (Adventure works) and
SharePOINT.
7. Create all the opeartion (read write delete upadte) - go to the BCS service apln
and assign the set metadata store permisisons

8. goto the SharePoint site collection and create one external resource list and
then import the external data..

Issue:Database Connector has throttled the response” error on external list in

SharePoint

Sol: ###Connect to the site

Get-SPSite -url http://msinfraspwebsite.corp.com
##Get ALL service application Proxy IDs
Get-SPServiceApplicationProxy
##Note the ID of the “Business Data Con…” application
##Set a new variable “$serviceapp” to that app using the ID you noted as its
identity
$serviceapp = Get-SPServiceApplicationProxy -Identity "bdc18f2a-3881-42d1-
9a64-0bc7ae8c5306"
##Run the following cmdlet to increase the throttle limit
Get-SPBusinessDataCatalogThrottleConfig -Scope Database -ThrottleType Items
-ServiceApplicationProxy $serviceapp | Set-SPBusinessDataCatalogThrottleConfig -
Maximum 50000 -Default 50000

Q) what is the difference between BDC and BCS?

q) what is different types of data sources to import the external data into the
SharePoint?
Ans) .Net type
SQL
WCF
---------------------------------------------------------------------------
1. User Profile Service Application?

Usage: The main usage of this service appln is to import the ACtive Directory
resource users profile prperties into the SharePoint.
External AD resources: SAP, Peoplesoft..
- when we create and configure the UPS there are DB's are created
1. Profile DB - It can store all the imported AD users profile
2. Social DB - It can all the AD users personal information.. Tags, Profile oic,
Events..
3. Sync DB - Using this Sync Db we can synchronize the AD users inot the SharePoint
and stored itself..

- Once we created the ups we need to connection establish inbetween the AD to

SharePoint - by using add synchronization conection.
-while adding or connection to the Ad to SharePoint it will populate ine port
number : 389 (LDAP)
- We have two types synchronizations
1. Full sync - It can run every weekend - weekly once (Also when we configured the
ups at very frist time we must run it)
2. Incremental Sync - We can schedule it on every day.. - Once the full sync has
haapened what are the profile information or users added in the Ad those appended
data synchronized to the SharePoint.
- Once we sync the users data to the SP we can manage (Update add, Delete) Also we
can crea the new properties as well
- There is one permissions assigned at Domain level- Replicate directory changes
permissions..
- Earlier version of the SharePoint like SP 2010/2013 we must start the two
services before we create and configure the UPS
1. Fore front Identity Manager
2. Fore front Identity Synchronization manager
- IN earlier version Before we create and configure any service application we must
start the instance service at services in the farm
- From SharePoint 2016 the MS has deprciated the above two services, instead of
those service MS inroduced one service MIM (Microsoft Identity Management)
- There is one procedure to configure the MIM..
------------------------------------------------------------------------------
MIM service configuration:
---------------------------

Reference article: https://techcommunity.microsoft.com/t5/microsoft-sharepoint-

blog/configuring-mim-with-sharepoint-2016-or-2019/ba-p/382378

Azure Ad connect: https://www.microsoft.com/en-us/download/details.aspx?id=47594

JUNESPAPPSERVER\SQLEXPRESS

MIM-Encrypt
---------------------------------------------------
# This is the path with the sync sync support files

$Path = "C:\SyncSupport"

# The name of your forest

$ForestDnsName = "CORP.COM"

# The account that has access to Active Directory with Replication change
permissions

$SyncAccount = "CORP\sp_ups"

# URL of Central Admin site

$CentralAdminUrl = "http://junespappserver:3456"

# Farm account for your SharePoint farm

$FarmAccount = "CORP\sp_farm"

# Do not change this value, it will only Export.

$PictureFlow = 'Export only (NEVER from SharePoint)'

# Org containers of users to be synced, you can add more than one using

$OrgUnits = 'OU=SpUsers, DC=CORP, DC=com'

# User input of Creds

$SyncAccountCreds = Get-Credential $SyncAccount

$FarmAccountCreds = Get-Credential $FarmAccount

# Importing the Sync PowerShell module

Import-Module $Path\SharePointSync.psm1 -Force

# The main function

Install-SharePointSyncConfiguration -Path $Path -Verbose -ForestDnsName

$ForestDnsName -ForestCredential $SyncAccountCreds -SharePointUrl $CentralAdminUrl
-SharePointCredential $FarmAccountCreds -PictureFlowDirection $PictureFlow -
OrganizationalUnit $OrgUnits
-----------------------------------------------------------------------------------
-----------------------------------------------------
SharePoint Search service application:
--------------------------------------
This is built feature for the Microsoft SharePoint Product
The usage of the search is to import and get/grab the different types of data
sources content

Example of the difff! tyeps of data sources:

SharePoint SItes
Line of business dat (BCS)
Exchange
Lotus notes
User profile
Managed metadata
Onenotes
Fileshares
Others..

There is a one process to get the content from the above data sources
Using search components we can grab the content
there are six components are in search

1. crawl component
2. content processing component
3. analytical component
4. Query component
5. Index component
6. Search admin component

the crawl component is responsible for crawling the SharePoint content and collects
the crawl properties which will in turn be sent to the content processing
component. The content processing component receives the crawled properties,
processes it and sends it to the Index Component.

The index component receives the processed items from the content processing
component and writes it to the search index. At the same time, it is responsible
for returning the results for a search query from the search index

While create and configure the SharePoint Search there are four databases are
created
1. crawl DB
2. Link DB
3. Analytical reporting DB
4. Search Admin DB

We can registred central host web application : CA url

To put all the datasources in one place in the search through content sources

Content Sources: To maintain diffrent data sporces and pass the info to all the
above components..

The default SharePoint Search content source: Local SharePoint Sites

If we want to create and configure the custom content sources we can

Ex: MS infra Seach CS-

Once we put the all the data sources in the CS we have run the crawls
There are three types of crawls
1. Full Crawl - When we crate and configure the search at very first time we must
run this crawl- in the real world we can schedule this one weekly basis
2. Incremental - Once the full crawl has succeeded we can run tihis crawl -we can
schedule the crawl on daily basis
3. Continous crawl - Thi sfeature has introduced in the version called SP 2013,
Using this one what are the data appended at the data sources it will crawl the
data every 5 min, we don't depend on the incremental crawl..

- we can create and configure the seach using only PowerShell

Q. what is the search architecture

Q) what are the search components and explain them
Q) what are the databases in search
Q) What is the content source and what is the defailyt content source in search
Q)What are the diff!! tyeps of search crawls
Q) what is the diff!! b/w incremental and continous crawl

Content Source: Default : Local SharePoint Site

----------------------------------------------------------------

Q) Search results are nor found at site level?

Ans) Check the Search host controller service is started or not

Check the serch service instances are started
SQL server service is started or not (optional)
Check the seach offline availability option is enabled ate site settigs
level.
We can take the permission sfrom your manager and put the site is under
read only mode.. and then do the reindex the site.

Search Schema: Using this we can track the what type of data can showed/ Get the
results.. under the diffrent types of data sources..

It has been introduced in th eversion called sp 2010

In sp 2010 inplace of search schema there is one feature fast search..

From SP 2013 onwards it has been depriciated by the MS

Result Sources: Base search schema we can create two properties

1. crawled propertoes - Defined by the diffrent data sources
2. Managed properties - Custom properites
Using the above two properties our dev/architect team write the some queries

Title contains backup and restore

And clause
Or clause

Search webpart:
C:\Program Files\Common Files\microsoft shared\Web Server Extensions\16\TEMPLATE\
FEATURES\SearchAdminWebParts
--------------------------------------------------------------------------------

App Management service appln:

----------------------------

We can manage the different types applications into the SharePoint (Custom
Applications which has been desig and code and develop by the dev team)
As a operation team we can deploye the apps into diffrent sites..
In [revious version of the sharepoint we can call it as sandbox solutions..
designed by the dev with vs code..(C#, asp.net) along with java script..
We can deploy the apps in SharePoint we can store the apps in SharePoint Store..
We can add that into the sp sites..

Steps to configure teh app mgmt service:

1. Create a forward lookup zone at dns level

2. Create and configure the app management service and subscription settings
service appln
3. Configure the app mgmt service which has been creatiuing the app catelog
4. Install the app into the SharePoint serve.

Subscription Settings Service:

------------------------------

#Get the managed account to use.

$account = Get-SPManagedAccount "CORP\sp_farm"

# Create New application pool for the Subscription Settings service application.
$AppPoolSubSvc = New-SPServiceApplicationPool -Name SubSettingsServiceAppPool -
Account $account

# Create Subscription Settings service application

$AppSubSvc = New-SPSubscriptionSettingsServiceApplication -ApplicationPool
$appPoolSubSvc -Name MSCORPInfraAppSubSettingsServiceApp -DatabaseName
MSCorpInfraAppSubSettingsServiceDB

# Create a proxy for the Subscription Settings service application.

$proxySubSvc = New-SPSubscriptionSettingsServiceApplicationProxy -
ServiceApplication $appSubSvc

http://msinfraspwebsite.corp.com/sites/SPAPPDeployment

Ref article:
https://www.sharepointdiary.com/2013/11/configure-sharepoint-2013-environment-for-
apps.html
-----------------------------------------------------------------------------------
------
Migration:
---------
Current environment: SP2016

Migrate to the new sp environment called : sp2019

Note: Now a days all org migrate their content to the SharePoint Online (Cloud) -
Microsoft 365

Scenario: I want to migrate my SP 2016 Env content to New env called sp2019

Steps: Database attach Method

1. Take the sp2016(existed) farm backup

cmdlet: backup-spfarm -backupmethod Full/differential -directory "Path"
2. Check weather the orphaned sites (unused sites) are available and remove them

https://www.sharepointdiary.com/2011/07/delete-orphaned-site-collections-in-
sharepoint.html

3. Check weather the .wsp file solution file are deploying status. If it is
deplyoing status we have to force deployed..

4. Take the backup of the SharePoint_Config database also remainig db's as well

5. Create a new environment (sp2019) same as like sp 2016

Note: It means mange the same structure of previous enviroment like hardware and
software req and servers (app, wfe & db)

6. add the database back up file at the C:\Program Files\Microsoft SQL Server\
MSSQL13.SQLEXPRESS\MSSQL\Backup

6. go to sp 2019 env sql server management studio and restore the .bak file
(restore-spcontentdatabase)
7. Using test-spcontentdatabse cmdlet to test the database has restored or not
8. Go to SP 2019 CA -> create a new web appln-> delete the newly web app
contentdatabase from the CA
9. Attach the sp2016 sharePoint_config db from SSMs(sp2019) to the newly created
web app
Attach-spcontentdatabase -Database server "" -DatabaseName "SharePoint_config" -
Webapplication "Newly created web app"
10. Verify the content in the sp 2019 - we can see one option called upgrade is
required

Q) IS it possible to migrate from sp2013 to sp 2019?

Ans) No, It can't be possible , first we should migrate from sp2013 to Sp 2016 and
then sp2016 to sp2019

SharePoint Online (Cloud0

We can directly migrate the content from any environmet to the cloud

What are the critical issues while doing migration?

Ans) 1. Faced workflow realted issues- Nintex workflow.. Solution : Dev team will
design and customise the new workflow in the newly env
2. Access deniod issues - Users doesn't mapp at newly env: By default user
doesn't have farm administartor role.
 SP2010 to sp2016
MS- sp2010 two authentication modes

1. classic authentication mode

2. claims mode authentication

From SP 2013 onwards classic depreciated by MS

we have claims mode authentication
3. Long file path related issues. nothing but skip those type of files
migration
4. Databse permissions
1.dbcreator
2. security admin
3. sysadmin
5. Loss of Metadata
6. Security
------------------------------------

Pending task: .wsp file solution

What is difference b/w the SharePoint and SharePoint Online (Microsoft 365 -older
name: Offoce 365)
How to take the office 365 subscription
Office 365 subscription
Office 365 admin center
SharePoint Online admin center
Teams admin center
OneDrive admin center
Migration
Azure active Directory

Difference on-Premisses and Online:

---------------------------------

SharePoint On-Prem:
Share

Server configuration by the IT team( Win, SQL, SP)- Physical servers

[email protected]

My Github Access Token:

github_pat_11AHEGO4I0y6sFINBvRIBe_ro6kndvkQQklonIqHpA1EsoqxOkxvw0rqbFFm9fzDBmC74RML
NOfhhyG12g

github_pat_11AHEGO4I0bXvBq5rHOVEd_Qv8u4ll9ZsWMHy49fIAeX7Jal4v7xMlYreW2TOa271Y4SRAMS
WZquHfgTAk

POC -
Time Zones

Your sign-in was successful, but it doesn't meet the conditional access policy
assigned to you. Contact your administrator if you need access.
 Deployment for Teams host via Microsoft 365 admin center coming soon! To deploy
this app or view deployment status visit Teams Admin Center. This app is available
in the store to all or some users. Go to Available Apps List

What is the tool to import the SP on-prem users to Online - Azuer Ad connect tool/
Server

ADFS (Active Directory Federation Tool)

Single sign on (SSO)

#Parameters
$TenantAdminURL = "https://contoso853-admin.sharepoint.com/"
$OneDriveSiteURL =
"https://contoso853-my.sharepoint.com/personal/ganeshbojja_contoso853_onmicrosoft_c
om"

#Connect to Admin Center

Connect-SPOService -Url $TenantAdminURL -Credential (Get-Credential)

#Increase OneDrive site storage space

Set-SPOSite -Identity $OneDriveSiteURL -StorageQuota 2097152 #2TB

---------------------------------------------------------------------------------

$TenantUrl = Read-Host "Enter the SharePoint admin center URL"

Connect-SPOService -Url $TenantUrl

$OneDriveSite = Read-Host "Enter the OneDrive Site URL"

$OneDriveStorageQuota = Read-Host "Enter the OneDrive Storage Quota in MB"
$OneDriveStorageQuotaWarningLevel = Read-Host "Enter the OneDrive Storage Quota
Warning Level in MB"
Set-SPOSite -Identity $OneDriveSite -StorageQuota $OneDriveStorageQuota -
StorageQuotaWarningLevel $OneDriveStorageQuotaWarningLevel
Write-Host "Done"

------------------------------------------------

Migration:

On-Prem to Online

Tenant to Tenant (SharePoint On-Line to Online)

Sites to site migration

We can migrate the individual subsites migration

- It can possibel list and libraries
- it can possible single level of content..

Team Migration
File Server Migration

OneDrive Data Migration

Tenant to Tenant Migration:

Source: https://gongurarao.sharepoint.com/sites/ContosoTeamHubSite

Destination: https://contoso853.sharepoint.com/sites/AzureMSInfraTeamSite
-------------------------------------------------------------------------

Teams,

GSuite

Using Mover application we can only files and folders migration with Document
library and indiviual files

We cannot migrate the Sites, Subsites, lists, site assests

-----------------------------------------------------------------------------------
---------------------

Ticketing tool:
--------------
#rd party ticketing tools

Remedy
Service Now
SalesForce
HP Site Scope Manager
Rave - Microsoft..

Remedy: It is an one application.

To integrate the all the above tools are taking care by the security team/ IT
team//

New.. All tickets. Status,, Status appln.. Assignment groups Authorized owners..

Issue/Title: I am not able take the O365 subscription plan with my Indian SBI visa
and Mastercard.

Description: I am not able take the O365 subscription plan with my Indian SBI visa
and Mastercard
Please find the attached screen shot

Requested For/ Authorised user: Manasa/Navya

Assignemnet Group: Microsoft Fasttrack team
SharePoint Team
MS sales team Assigned to this team MS sales Team-
Bhaskar

Ganesh

Navya
 Ram
Assignee: Bhaskar
Priority: High - P1. Low .. three days , Average: 2 days
Notes: Hi Manasa,

Can you please provide me the error screnshot. Please ping me via MS teams when you
are avai;lable, so that with your scren share I can help you..

Thanks,
Bhaskar

Hi Bhaskar,

Here you go please find the error screen shot, I will be available after one hr, Is
that fine for you.

Thanks,
Manasa

Hi manasa,

I created MS support ticket for this issue. I will let you know once it has been
resolved..

Thanks,
Bhaskar

Notes:

Here are the steps I have taken.

Waht is an azure?

Azure is a Microsoft cloud platform and its maintain the some services and create
and configure the infrastructure enviroments
1. Platform as a service (PaaS) - Design and code - Maintained by the dev team
2. Infrastructure as a service (IaaS) - Create and configure teh some
infrastructure environments - Hyper -V
3. Software as a services (SaaS) - MS has provided some default service using these
service we can automate the our job..

https://portal.azure.com/

New-AzVm `
-ResourceGroupName 'myResourceGroup' `
-Name 'myVM' `
-Location 'East US' `
-VirtualNetworkName 'myVnet' `
-SubnetName 'mySubnet' `
-SecurityGroupName 'myNetworkSecurityGroup' `
-PublicIpAddressName 'myPublicIpAddress' `
-OpenPorts 80,3389
Status: Not started
In progress - Immedately
Awaiting for user reply
Partially Completed/ Closed incomplete
Resolved/Closed complete
Create new task:

Save.

Change - While accessing the site it takes some time load the appln..
C21372

Problem/Incident- Incident.. It is an Issue - INC000023578

If the status in in Awiting for user reply: Stiil I didn't get ant reply from
manasa (Until you have been waitinig since two days)

Go ahead and close the case..

SLA: Created 17th

SLA: Service Level Agreement: 21st- Status: red