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TQM Iso

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23 views11 pages

TQM Iso

Uploaded by

The Victory Music
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SUBJECT : TOTAL QUALITY MANAGEMENT

TOPIC: ISO 9000 & ISO 16000


MBA 3RD SEM.

S U B M I T T E D TO : SUBMITTED BY :
D R . M AY U R A K E M K A R A AY U S H I G U P TA
HARSH HILLAL
KHUSHI JAIN
JEET AIREN
J AY A I R E N

1
What are Quality Standards?

ISO standards are internationally agreed by experts.


Think of them as a formula that describes the best way of doing something in any sector
such as manufacturing, service, trade, health, engineering, IT etc.

2
HISTORY OF ISO 9000

ISO 9000 came into existence in march 1987, Designing parameters:


sf
Design review, Testing
Standard compliance
based on British standards (BS 5750). FMEA, Risk analysis

When it was published It had


Production parameters:
Incoming RMI, Audits
3 versions which are as follows: WIP inspection, Batch sampling
Manual testing, RCA
9001 for design
Final Inspection:
9002 for production quality assurance Visual & dimensional inspection
Performance & installation
9003 final inspection quality assurance Packaging, Labelling, Shipping

3
.
INTRODUCTION TO ISO 9000

Set of standards for quality management & quality assurance developed by


International Organization for Standardization.
➢ It is applicable to organization of any size & is not specific to any one industry.
➢ It is considered baseline for quality system and is most widely known & impactful.
➢ It endorses overall organization rather than products to be called ISO certified.

These standards have been revised several times, including :


ISO 9000:2000
ISO 9000:2008
ISO 9000:2015
Published in respective year
4
Application/Importance of ISO 9000 in Industries:

❖ Focuses on understanding and addressing customer needs, leading to improved satisfaction & loyalty

❖ ensure products and services consistently meet customer and regulatory requirements

❖ Continuously improvements like Kaizen, 5S, lean Manufacturing

❖ Enhances communication and collaboration with suppliers

❖ Risk management related to quality and operation

❖ Boosts efficiency and reduce waste

5
Industries following ISO 9000:

1) Construction & Real State: Honeywell, Aditya Birla

2) Manufacturing & Industrial sector: Siemens, Shell

3) Technology Companies: Sony, Samsung, Microsoft, Dell

4) Automobile Industries: Mercedes, Ford, BMW

5) Healthcare and Pharmaceuticals: IPCA, Cipla, Johnson & Johnson

6) Food & Beverage: Nestle, Mondelez, Pepsi, Coco-cola

7) Retail & FMCG: Adidas, Nike, Walmart, L’Oreal

8) Logistics: FedEx, Carryfast

9) Hospitality: Marriott International, Taj Hotel 6


INTRODUCTION ISO 16000

Developed by the International Organization for Standardization (ISO),


the ISO 16000 series is a set of standards that deal with measuring
indoor air quality (IAQ).

Importance of ISO 16000:


✓ Safety of workers
✓ Safety of customers
✓ Conformance to company regulations and laws

Note: Poor quality can lead to various respiratory disease, allergies,


Long term health complications.
7
Application of ISO 16000 in Industries:

❖ A study has shown that improved IAQ in workspaces can improve productivity by 1% to 4%

❖ Currently, companies have sustainability goals that they must meet to help fight climate change

❖ encouraged to leverage digital sustainability tools and other modern techniques

❖ Aids in designing ventilation systems that optimize air quality and reduce contaminants

❖ Safeguarding the health & well being of your workforce & Consumer

❖ Use of sustainable materials that contribute to a greener planet

❖ Standards for assessing emissions and testing for the same

8
Industries following ISO 16000:

1) Construction & Real State: Skanska, Aditya Birla,

2) Manufacturing & Industrial sector: Siemens, General Electric (GE)

3) Technology Companies: Apple, Google, Microsoft

4) Automobile Industries: Toyota, Volkswagen, BMW

5) Healthcare and Pharmaceuticals: IPCA, Cipla, Johnson & Johnson

6) Food & Beverage: Nestle, Unilever, Cadbury, Pepsi, Cococola

7) Retail & FMCG: P&G, Dabur, IKEA

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Challenges faced by Non ISO organization:

ISO 9000: ISO 16000:


❑ Difficulty in meeting customer Expectations ❑ Higher risk of Non Compliances

❑ Limited Market Access & growth potential ❑ Reduced Employee Productivity

❑ Higher risk of Non Compliances ❑ Unable to maintain Quality

❑ Unable to maintain Quality ❑ Increased Operational cost

❑ Lower credibility and Trust ❑ Health Risk to Employees

❑ Inefficient Processes ❑ Turnover & Absentism

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