Entry Level Network Technician Program

CompTIA IT Fundamentals+ (ITF+), A+ and Network+

Gain skills to accelerate your career in Information Technology (IT)

The Entry Level Network Technician Program will help you earn 3 CompTIA certifications: IT Fundamentals+ (ITF+), A+ and Network+,
preparing you for numerous Network Technician career opportunities. Upon earning these certifications, you can earn up to $80,500 annually
(the average salary of IT and network support technicians in the US).

Entry Level Network Technician Classes Start on July 10, 2023 48 Class Sessions / 144 Hours
Program (CompTIA IT Fundamentals+ Get Trained in 16 Weeks Mondays, Wednesdays, Fridays
[ITF+], A+ and Network+) Tuition and fees: $5,250 6:00 PM – 9:00 PM

Program Unique Features

Dedicated Career Advisors to help you

Our world-class career advisors will provide exclusive student services, including:
• Personal attention in selecting the best IT program
• Virtual registration, enrollment support, and a streamlined admission process
• Career services, including LinkedIn profile review, resume building workshop, and resume assistance.

Resume Submission and Resume Building Assistance

Upon completing the program, you can submit your resume to get access to the job portal provided by Amazon, which consists of numerous
IT job options for you. On the other hand, we will review your LinkedIn profile and assist you in building your resume with a Resume Building
Workshop.

Contact Our Advisors

Alma L. Dewberry Diana Edwards

(646) 747-5681 (646) 747-5682
[email protected] [email protected]

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 Program Overview

The Entry Level Network Technician Program was designed with the “Career Changer” in mind. Built on the premise that the road to a
successful career in Technology starts with solid foundational skills, the program prepares students for three CompTIA certifications: IT
Fundamentals+ (ITF+), A+, and Network+.

Students will engage in live, instructor-led training, guided by an Expert CompTIA Instructor. When not in class, they will have 24/7 access to
self-paced eLearning modules, official courseware, and online test prep materials to assist with content mastery and exam readiness. Our
round-the-clock support staff are also at the ready to assist Associates with their learning needs.

Exam vouchers for all 3 certifications are included with the program, as well as access to a free replacement voucher if a second attempt is
needed.

Successful candidates of this program will be well aligned to seek employment opportunities that match these in-demand roles:

• Datacenter Support Technician • IT Call Center Technician

• Field Service Technician • Network Support Technician
• Help Desk Technician • Tier 1 Help Desk

Entry Level Network Technician Program

Part 1: CompTIA IT Fundamentals+ (ITF+)

We officially ‘kick off’ this program with the course that embodies the first step towards a career in Technology. The ITF+ course provides
the essential technology skills and knowledge needed to begin the transition into the tech world. Through interactive and real-world training,
Associates will learn to use the features and functions of common operating systems, establish network connectivity, identify common
software applications and their purpose, and use security and web browsing best practices. This course acts as the official launch pad into
the technical genre, with an emphasis on how computers and mobile devices operate.

CompTIA IT Fundamentals (ITF+) Learning Objectives

• Set up a computer workstation running Windows and use basic software applications.
• Understand the functions and types of devices used within a computer system.
• Apply basic computer maintenance and support principles.
• Understand some principles of software and database development.
• Configure computers and mobile devices to connect to home networks and to the internet.
• Identify security issues affecting the use of computers and networks.

CompTIA IT Fundamentals (ITF+) Course Outline

1. IT Concepts and Terminology

• Compare and contrast notational systems.
• Compare and contrast fundamental data types and their characteristics.
• Illustrate the basics of computing and processing.
• Explain the value of data and information.
• Compare and contrast common units of measure.
• Explain the troubleshooting methodology.

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 2. Infrastructure
• Classify common types of input/output device interfaces.
• Given a scenario, set up and install common peripheral devices to a laptop/PC.
• Explain the purpose of common internal computing components.
• Compare and contrast common Internet service types.
• Compare and contrast storage types.
• Compare and contrast common computing devices and their purposes.
• Explain basic networking concepts.
• Given a scenario, install, configure, and secure a basic wireless network.

3. Applications and Software

• Explain the purpose of operating systems.
• Compare and contrast components of an operating system.
• Explain the purpose and proper use of software.
• Explain methods of application architecture and delivery models.
• Given a scenario, configure and use web browsers.
• Compare and contrast general application concepts and uses.

4. Software Development Concepts

• Compare and contrast programming language categories.
• Given a scenario, use programming organizational techniques and interpret logic.
• Explain the purpose and use of programming concepts.

5. Database Fundamentals
• Explain database concepts and the purpose of a database.
• Compare and contrast various database structures.
• Summarize methods used to interface with databases.

6. Security
• Summarize confidentiality, integrity, and availability concerns.
• Explain methods to secure devices and best practices.
• Summarize behavioral security concepts.
• Compare and contrast authentication, authorization, accounting, and non-repudiation concepts.
• Explain password best practices.
• Explain common uses of encryption.
• Explain business continuity concepts.

CAPSTONE 1: CompTIA IT Fundamentals Certification Exam (FC0-U61)

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 Entry Level Network Technician Program

Part 2: CompTIA A+

We will climb to the next rung of the technology ladder with one of CompTIA’s most popular courses and certifications. Long considered
as the industry standard for Technology workers, this course builds on the basics and goes deeper into hardware, operating systems, and
networking terminology. Associates will gain exposure to Software as a Service (SaaS) applications for remote work and troubleshooting
techniques to diagnose and correct software, hardware, and connectivity issues.

CompTIA A+ Learning Objectives

• Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking.
• Configure and support PC, mobile and IoT device hardware.
• Implement basic data backup and recovery methods and apply data storage and management best practices.
• Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy
concerns, physical security, and device hardening.
• Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well
as cloud-based (SaaS) software.
• Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change
management, and the use of scripting in IT support.

CompTIA A+ Course Outline

1. Mobile Devices
• Install and configure laptop hardware and components.
• Compare and contrast the display components of mobile devices.
• Set up and configure accessories and ports of mobile devices.
• Configure basic mobile-device network connectivity and application support.

2. Networking
• Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.
• Compare and contrast common networking hardware.
• Compare and contrast protocols for wireless networking.
• Summarize services provided by networked hosts.
• Install and configure basic wired/wireless small office/home office (SOHO) networks.
• Compare and contrast common network configuration concepts.
• Compare and contrast Internet connection types, network types, and their features.
• Use networking tools.

3. Hardware
• Explain basic cable types and their connectors, features, and purposes.
• Install the appropriate RAM.
• Select and install storage devices.
• Install and configure motherboards, central processing units (CPUs).

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 • Install or replace the appropriate power supply.
• Deploy and configure multifunction devices/printers and settings.
• Install and replace printer consumables.

4. Virtualization and Cloud Computing

• Summarize cloud-computing concepts.
• Summarize aspects of client-side virtualization.

5. Hardware and Network Troubleshooting

• Apply the best practice methodology to resolve problems.
• Troubleshoot problems related to motherboards, RAM, CPU, and power.
• Troubleshoot and diagnose problems with storage drives and RAID arrays.
• Troubleshoot video, projector, and display issues.
• Troubleshoot common issues with mobile devices.
• Troubleshoot and resolve printer issues.
• Troubleshoot problems with wired and wireless networks.

6. Operating Systems
• Identify basic features of Microsoft Windows editions.
• Use the appropriate Microsoft command-line tool.
• Use features and tools of the Microsoft Windows 10 operating system (OS).
• Use the appropriate Microsoft Windows 10 Control Panel utility.
• Use the appropriate Windows settings.
• Configure Microsoft Windows networking features on a client/desktop.
• Apply application installation and configuration concepts.
• Explain common OS types and their purposes.
• Perform OS installations and upgrades in a diverse OS environment.
• Identify common features and tools of the macOS/desktop OS.
• Identify common features and tools of the Linux client/desktop OS.

7. Security
• Summarize various security measures and their purposes.
• Compare and contrast wireless security protocols and authentication methods.
• Detect, remove, and prevent malware using the appropriate tools and methods.
• Explain common social-engineering attacks, threats, and vulnerabilities.
• Manage and configure basic security settings in the Microsoft Windows OS.
• Configure a workstation to meet best practices for security.
• Explain common methods for securing mobile and embedded devices.
• Install and configure browsers and relevant security settings.

8. Software Troubleshooting
• Troubleshoot common Windows OS problems.
• Troubleshoot common personal computer (PC) security issues.
• Use best practice procedures for malware removal.
• Troubleshoot common mobile OS and application issues.
• Troubleshoot common mobile OS and application security issues.

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 9. Operational Procedures
• Implement best practices associated with documentation and support systems information management.
• Explain basic change-management best practices.
• Implement workstation backup and recovery methods.
• Use common safety procedures.
• Summarize environmental impacts and local environmental controls.
• Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
• Use proper communication techniques and professionalism.
• Identify the basics of scripting.
• Given a scenario, use remote access technologies.

CAPSTONE 2: CompTIA A+ Certification Exams (220-1101 and 220-1102)

Entry Level Network Technician Program

Part 3: CompTIA Network+

In this phase, Associates will acquire skills to design, configure, manage, and troubleshoot networks. They will engage in learning exercises to
build and service networks. Wireless and wired network management, mobility, virtualization techniques, critical security concepts, protocols,
standards, and troubleshooting procedures will be addressed.

Learners will gain an understanding of the Open Systems Interconnection (OSI) seven-layer model, modern network operating systems,
network hardware, cabling standards, remote connectivity, and Internet connections.

CompTIA Network+ Learning Objectives

• Networking Concepts
• Infrastructure
• Network Operations
• Network Security
• Network Troubleshooting and Tools

CompTIA Network+ Course Outline

1. Networking Fundamentals
• Compare and contrast the Open Systems Interconnection (OSI) model layers and encapsulation concepts.
• Explain the characteristics of network topologies and network types.
• Summarize the types of cables and connectors and explain which is the appropriate type for a solution.
• Given a scenario, configure a subnet and use appropriate IP addressing schemes.
• Explain common ports and protocols, their application, and encrypted alternatives.
• Explain the use and purpose of network services.
• Explain basic corporate and datacenter network architecture.
• Summarize cloud concepts and connectivity options.

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml

 2. Network Implementations
• Compare and contrast various devices, their features, and their appropriate placement on the network.
• Compare and contrast routing technologies and bandwidth management concepts.
• Configure and deploy common Ethernet switching features.
• Install and configure the appropriate wireless standards and technologies.

3. Network Operations
• Use the appropriate statistics and sensors to ensure network availability.
• Explain the purpose of organizational documents and policies.
• Explain high availability and disaster recovery concepts and summarize which is the best solution.

4. Network Security
• Explain common security concepts.
• Compare and contrast common types of attacks.
• Apply network hardening techniques.
• Compare and contrast remote access methods and security implications.
• Explain the importance of physical security.

5. Network Troubleshooting
• Explain the network troubleshooting methodology.
• Troubleshoot common cable connectivity issues and select the appropriate tools.
• Use the appropriate network software tools and commands.
• Troubleshoot common wireless connectivity issues.
• Troubleshoot general networking issues.

CAPSTONE 3: CompTIA Network+ Certification Exam (N10-008)

Contact Us Phone: (646) 747-5681 | e-Mail: [email protected] | Web: www.netcomlearning.com/solutions/amazon-career-choice-program.phtml