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OWNER'S MANUAL
FRENCH DOOR
REFRIGERATOR
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
www.lg.com
MFL69497054
Rev.02_082123 Copyright © 2023 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
3 IMPORTANT SAFETY 49 FAQs
50 Before Calling for Service
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE 59 LIMITED WARRANTY
3 WARNING
6 CAUTION 59 USA
63 Canada
7 PRODUCT OVERVIEW
7 Product Features
10 INSTALLATION
10 Before Installing
11 Choosing the Proper Location
13 Removing/Assembling Handles
14 Removing/Assembling Doors and Drawers
19 Connecting Refrigerator to Water Supply
21 Leveling and Door Alignment
23 Turning on the Power
24 OPERATION
24 Before Use
25 Control Panel
27 Sabbath Mode
28 Ice and Water Dispenser
29 In-Door Ice Bin
30 Automatic Icemaker
32 Storing Food
33 Humidity Controlled Crispers
34 Refrigerator Shelves
35 InstaView
35 Door-in-Door
36 Door Bins
36 Durabase
37 Full-Convert DrawerTM
38 SMART FUNCTIONS
38 LG ThinQ Application
40 Smart Grid Function
41 Smart DiagnosisTM Feature
43 MAINTENANCE
43 Cleaning
44 Air Filter
44 Water Filter
49 TROUBLESHOOTING
IMPORTANT SAFETY INSTRUCTIONS 3
ENGLISH
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:
Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
4 IMPORTANT SAFETY INSTRUCTIONS
• Do not bend or pinch the power cord excessively or place heavy objects on it.
• When positioning the appliance, ensure the supply cord is not trapped or damaged.
• Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person in order to avoid a hazard.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
IMPORTANT SAFETY INSTRUCTIONS 5
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• If the Durabase divider is removed, there is enough open space for children or pets to crawl inside. To
prevent accidental child and pet entrapment or suffocation risk, DO NOT allow children or pets to touch
or go near the drawer.
ENGLISH
• Do not damage the refrigerant circuit.
• This appliance incorporates an earth connection for functional purposes.
• Connect to potable water supply only.
- If connected to a water supply, connect to a potable water supply only.
• Fill with potable water only.
- If using an icemaker or dispenser water tank, make sure to fill it with potable water only.
Maintenance
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be
performed by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
Disposal
• Risk of child entrapment. Junked or abandoned refrigerators are dangerous, even if they are sitting for
only a few days. When disposing of the refrigerator, remove the packing materials from the door or take
off the doors but leave the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains
flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and
keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric
shock.
6 IMPORTANT SAFETY INSTRUCTIONS
This symbol alerts you to flammable materials that can ignite and cause a fire if you do not
take care.
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of
ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating
circuit occurs, the size of the room in which the appliance may be sited depends on the
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your
particular appliance is shown on the identification plate inside the appliance. Never start up an
appliance showing any signs of damage. If in doubt, consult your dealer.
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:
Installation
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
• This appliance does not require changes in installation or use based on altitude.
Operation
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken. You may be injured.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
PRODUCT OVERVIEW
Product Features
ENGLISH
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
Exterior
† This feature is only available on some models.
a Refrigerator
Fresh food compartment
d Proximity Sensor†
The LED on the bottom of the refrigerator doors automatically turns on when you approach the
appliance.
e Handle†
Opens and closes the refrigerator door.
f SmartPullTM Handle
Easily opens the freezer door.
g InstaView†
Knock twice on the glass to turn the LED light inside the InstaView on or off.
h Full-Convert DrawerTM
The Full-Convert Drawer provides storage space with a variable temperature control.
8 PRODUCT OVERVIEW
i Freezer
Frozen food compartment
Interior
† This feature is only available on some models.
b Air Filter
Reduces odors inside the refrigerator compartment.
d Door Mullion
Prevents the cold air in the refrigerator from escaping when the doors are closed.
CAUTION
• To reduce the risk of scratching the door or breaking the center door mullion, make sure that the folding
door mullion is folded in before closing the left-hand door.
• The door alarm will sound every 30 seconds if the door remains open longer than one minute.
g Auto-Closing Hinge
The refrigerator doors and freezer drawers close automatically when pushed slightly. (The door only
closes automatically when it is open at an angle of less than 30°.)
PRODUCT OVERVIEW 9
ENGLISH
The refrigerator shelves are adjustable to meet individual storage needs.
j InstaView†
Knock twice on the glass to turn the LED light inside the InstaView on or off.
k Folding Shelf†
Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf
underneath the back half of the shelf.
l Control Panel
Sets the refrigerator and freezer temperatures or other functions.
m Ice Bin†
Stores ice from the freezer icemaker.
NOTE
• The pad attached to the bottom of the ice bin is designed to reduce the sound of the ice dropping. Do
not remove the pad.
n Pullout Drawer
Provides extra storage within the freezer compartment.
p Soft-Closing Damper†
Allows refrigerator doors with an auto-closing hinge to close more smoothly and gently.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)
LF29S8330* Standard-depth, French Door Refrigerator, Bottom Freezer 318 lb (144 kg)
LF29H8330* Standard-depth, French Door Refrigerator, Bottom Freezer 320 lb (145 kg)
LF29S8230* Standard-depth, French Door Refrigerator, Bottom Freezer 315 lb (143 kg)
10 INSTALLATION
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
c Disassembling/Assembling
WARNING
• Connect to potable water supply only.
INSTALLATION 11
ENGLISH
refrigerator. Failure to do so can result in back
Electricity
injury or other injury.
Use an individual, grounded outlet:115 Volts, 60
• The refrigerator is heavy. Protect the floor when
Hz, AC, 15 amps minimum.
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator WARNING
when trying to move it, as floor damage could • Do not overload house wiring and cause a fire
occur. hazard by plugging in multiple appliances in the
• Keep flammable materials and vapors, such as same outlet with the refrigerator.
gasoline, away from the refrigerator. Failure to • To reduce the risk of electric shock, do not install
do so can result in fire, explosion, or death. the refrigerator in a wet or damp area.
NOTE
• Remove tape and any temporary labels from Flooring
your refrigerator before using. Do not remove To avoid noise and vibration, the unit must be
any warning labels, the model and serial number installed and leveled on a solidly constructed floor.
label, or the Tech Sheet that is located under the If required, adjust the leveling legs to compensate
front of the refrigerator. for the unevenness of the floor.
• To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue NOTE
residue can also be easily removed by rubbing a
• Installing on carpeting, soft tile surfaces, a
small amount of liquid dish soap over the
platform or weakly supported structure is not
adhesive with your fingers. Wipe with warm
recommended.
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
Ambient Temperature
Install this appliance in an area where the
• Reinstall or adjust shelves as needed.
temperature is between 55 °F (13 °C) and 110 °F
Refrigerator shelves are installed in the shipping
(43 °C).
position. Reinstall shelves according to your
individual storage needs. If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
The internal temperatures could be affected by the
location of the appliance, the ambient
Choosing the Proper temperature, the frequency of door opening and
other factors.
Location
Water
The refrigerator must be located where a water
supply can be connected for the automatic
icemaker.
NOTE
• The water pressure must be 20 - 120 psi (138 -
827 kPa). If the refrigerator is installed in an area
with low water pressure (below 20 psi or 138
12 INSTALLATION
E
A
F G H I
C D
LF29S8250*
- Dimension/Clearance LF29S8330* LF29H8330*
LF29S8230*
H Depth (Total with Freezer Drawer 55 3/8" (1406 mm) 57 7/8" (1469 mm)
Open)
I Depth (Total with Door Open 90°) 48 7/8" (1240 mm) 48 7/8" (1240 mm)
INSTALLATION 13
ENGLISH
the handles assembled. For models shipped with wrench.
the handles disassembled, follow the instructions
included in the handle package.
• Tools Needed 2 Place the handle on the door by fitting the
- Units shipped with disassembled handles: handle footprints over the mounting
fasteners and tightening the set screws b
3/32" and 1/4" Allen wrenches only
with a 3/32 in. Allen wrench.
- Units shipped with assembled handles:
3/32", 1/8" and 1/4" Allen wrenches
When moving the refrigerator through a narrow
opening, removing the doors is preferred. If you
must remove the handles, be very careful not to
scratch the doors.
The appearance of the handles may vary from
what is shown.
2 Place the handle on the door by fitting the located at the bottom of the front side of the cover
with a flat-head screwdriver.
handle footprints over the mounting
fasteners and tightening the set screws b
with a 3/32 in. Allen wrench.
• For models shipped with the handles
assembled, use a 1/8 in. Allen wrench.
WARNING NOTE
• Use two or more people to remove and install • Disassembling/Assembling the Water Lines
the refrigerator doors and freezer drawer.
• Disconnect the electrical supply to the
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and hinge
lever. b Collet c Tube d Insert line e Clip
• Remove food and bins before detaching the
doors and drawer.
• Do not hold the handle when removing or 2 Pull out the water supply lines f. Disconnect
replacing the doors and drawer as the handle all the wire harnesses g . Unscrew the
may come off. ground wire h.
• Tools Needed
- Phillips screwdriver
- Flat-head screwdriver
ENGLISH
CAUTION
• When lifting the hinge free of the latch, be
careful that the door does not fall forward.
CAUTION
• When lifting the hinge free of the latch, be
4 Lift the door from the middle hinge pin and careful that the door does not fall forward.
remove the door.
CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
NOTE
• The number of wire harnesses may vary
depending on the model.
• Ground wire is only present on some models.
WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
16 INSTALLATION
WARNING
• Be careful of sharp hinges on both sides of the
drawer.
• When you lay the drawer down, be careful not to
damage the floor.
• Do not sit or stand on the freezer drawer.
• To prevent accidents, keep children and pets
away from the drawer. Do not leave the drawer
open. If the Durabase® storage bin is removed
from the freezer drawer, there is sufficient space
for a small child or pet to crawl inside.
5 Grip both sides of the drawer and pull it up to
remove it from the rails.
1 Pull the drawer open to full extension.
CAUTION
• Do not hold the handle when removing or
2 Gently lift and pull out the ice bin. replacing the drawer. The handle may come off,
causing personal injury.
ENGLISH
2 Hold both sides of the door and remove it
from the rails.
CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off, 5 Replace the ice bin in the drawer. Insert the
causing personal injury. Durabase basket in the rail assembly.
18 INSTALLATION
Assembling the Full-Convert 2 Fit the hinge a over the hinge lever latch b
and slot it into place. Rotate the lever c
Drawer counterclockwise to secure the hinge.
NOTE
• The number of wire harnesses may vary
depending on the model.
• Ground wire is only present on some models.
ENGLISH
NOTE
• Disassembling/Assembling the Water Lines
Connecting Refrigerator to
Water Supply
Before Beginning
These instructions assume you have an existing
water supply connection for the refrigerator. If
necessary, call a qualified plumber to install a
water supply line for the refrigerator.
5 Hold the water supply connection and gently • Turn the icemaker OFF if the refrigerator will be
push in the collet d to connect the water used before the water line is connected.
supply lines as shown. Insert the tube at least • Do not install the icemaker tubing in areas
5/8 inch (15 mm) into the connector. Insert where the ambient temperatures fall below
the clip on the joint to fasten the tubes in freezing.
place.
20 INSTALLATION
ENGLISH
d Ferrule (sleeve) e Refrigerator Connection
2 Flush out the tubing into a bucket. 6 Turn the water on at the shutoff valve.
• Flush out the tubing coming from the home • Tighten any connections that leak.
water supply until the water is clear. Shut
the water off at the water valve after about CAUTION
one quart of water has been flushed
• Check to see if leaks occur at the water line
through the tubing.
connections.
• Make sure the house water valve is fully open. If
it is not open completely, the icemaker and
dispenser may not work properly.
a Tubing Clamp
2 Open both doors and check to make sure that
they close easily. If the doors do not close
22 INSTALLATION
easily, tilt the refrigerator slightly more to the the height. Turn the nut to the right to raise the
rear by turning both leveling legs to the left. It door or to the left to lower it.
may take several more turns, and be sure to
turn both leveling legs the same amount.
Door Alignment
The door alignment method may differ depending
on the model.
Refrigerator Type A
Both the left and right refrigerator doors have an
adjustable nut, located on the bottom hinge, to
raise and lower them to align properly.
Right Refrigerator Door
If the space between the doors is uneven even
after the door bins are filled, follow the The right refrigerator door does not have an
instructions below to align the doors evenly: adjustable nut.
Use the wrench (included with the owner's If the space between the doors is uneven, follow
manual) to turn the nut in the door hinge to adjust the instructions below to align the right door:
the height. Turn the nut to the right to raise the
door or to the left to lower it. 1 Lift up both the inner and outer door sections
of the right door to raise them at the middle
hinge. (It may be easier to lift them with the
doors open.)
CAUTION
• The door is heavy. To avoid injury, use two or
more people to lift and align the refrigerator
door.
• Small parts are a swallowing hazard for small
children. Keep snap rings out of the reach of
children.
INSTALLATION 23
ENGLISH
NOTE
• The number of freezer drawers may vary
depending on the model.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated
during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any
tape or adhesive from the refrigerator. Remove adhesive residue by wiping
it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
NOTE
• The icemaker water valve may buzz if the icemaker is turned on while the
refrigerator is not connected to the water supply.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to
spoil, or a bad odor to remain inside the refrigerator.
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
ENGLISH
Control Panel Features
Refrigerator Control Panel
Type A Type B
a Freezer
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default
freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new set
temperature from - 7 °F to 5 °F (-23 °C to -15 °C).
b Air Filter†
The Fresh Air Filter helps remove odors from the refrigerator.
NOTE
• Replace the air filter when the air filter indicator turns on. After replacing the air filter, press and hold the
Air Filter button for three seconds to turn the indicator light off. Replace the air filter approximately
every six months.
c Ice Plus
This function increases both ice making and freezing capabilities.
26 OPERATION
Press the Ice Plus button to illuminate the indicator and activate the function for 24 hours. The function
automatically shuts off after 24 hours. Stop the function manually by pressing the button once more.
d Cubed Ice
Press the Cubed Ice button to turn the Cubed Ice icemaker on/off.
e Smart Grid
Press the Smart Grid button to turn the function On/Off. When the function is on, the indicator
illuminates. The function automatically turns on when the refrigerator is connected to the Wi-Fi
network.
When the refrigerator is responding to a Demand Response (DR) message from the electric company,
the indicator illuminates.
f Wi-Fi
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi
network. Refer to Smart Functions for information on the initial setup of the application.
The Wi-Fi indicator shows the status of the refrigerator's network connection. The indicator illuminates
when the refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The indicator blinks while the
connection is being made, then turns on once the connection is successfully made.
g Refrigerator
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The
default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a
new set temperature from 33 °F to 43 °F (1 °C to 7 °C).
NOTE
• To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the
display window switches between Celsius and Fahrenheit.
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.
h Water Filter
Replace the water filter when the water filter indicator turns on. After replacing the water filter, press
and hold the Water Filter button for three seconds to turn the indicator light off. Replace the water
filter approximately every six months.
i In-Door Ice
Press and hold the In-Door Ice button to turn the in-door icemaker on/off.
j Lock
The lock function disables every other button on the display.
• When power is initially connected to the refrigerator, the lock function is off.
• To lock the control panel buttons, press and hold the Lock button until the indicator illuminates and
the function is activated.
• To disable the function, press and hold the Lock button for approximately three seconds.
k Full-Convert DrawerTM
Adjust the temperature of the convertible drawer to either colder or warmer than the refrigerator.
Refer to Full-Convert DrawerTM in the Operation section.
NOTE
Display Mode and InstaView Display Mode (For Store Use Only)
OPERATION 27
• The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while
on display in a retail store. When activated, OFF is displayed on the control panel and the display remains
on for 20 seconds.
- To deactivate/activate the Display Mode:
ENGLISH
Open either refrigerator door. Press the Ice Plus button 3 times while pressing and holding the
Refrigerator button. The control panel beeps and the temperature settings display to confirm that
Display Mode is deactivated. Use the same procedure to activate Display Mode.
• The InstaView Display Mode automatically turns the LED light inside the InstaView Door-in-Door on and
off in cycles of 10 seconds ON and 2 minutes 50 seconds OFF.
- To activate the InstaView Display Mode:
Activate the Display Mode first. Then open all refrigerator and freezer doors and within 5 seconds
knock 3 times on the door glass.
- To deactivate the InstaView Display Mode:
Open all refrigerator and freezer doors and within 5 seconds knock 3 times on the door glass. The
refrigerator is now in Display Mode.
• To deactivate the Display Mode and InstaView Display Mode at once:
Open either refrigerator door. Press the Ice Plus button 3 times while pressing and holding the
Refrigerator button.
Type A Type B
Type A
• Select the desired dispenser mode from the buttons on the dispenser control panel. From left to right,
the icons indicate cubed ice a, water b, and crushed ice c. Press the dispenser switch with a glass or
other container to dispense cubed ice, water or crushed ice.
Type B
• Press the Select button on the dispenser control panel repeatedly to select the desired dispenser mode.
From left to right, the icons indicate cubed ice a, water b, and crushed ice c. Press the dispenser
switch with a glass or other container to dispense cubed ice, water or crushed ice.
NOTE
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a
button is pressed. Once on, the display remains on for 20 seconds.
CAUTION
Using the Ice and Water Dispenser
• Keep children away from the dispenser. Children
may play with or damage the controls.
1 Select the desired dispenser mode a. The
LED over the selected icon turns on.
• Throw away the first bin full of ice (about 140-
160 cubes) after installation. The first ice and
water dispensed may include particles or odor
from the water supply line or the water tank.
This is also necessary if the refrigerator has not
been used for a long time.
• Dispense and throw away 2.5 gallons of water
(flush for approximately 5 minutes) after
installation. Do not dispense the entire 2.5 gallon 2 Press the dispenser paddle b with a glass or
amount continuously. Press and release the
other container to dispense cubed ice, water
dispenser pad for cycles of 30 seconds ON and
or crushed ice.
60 seconds OFF. This is also necessary if the
refrigerator has not been used for a long time.
• If ice or water dispenses unexpectedly, turn off
the water supply and contact an LG Electronics
Customer Information Center.
• Never use a glass that is exceptionally narrow or
deep. Ice may jam in the ice passage and
refrigerator performance may be affected.
• When dispensing ice from the dispenser, do not
use a fragile container.
• Do not hang on to or place heavy objects on the Locking the Ice and Water
refrigerator’s dispenser. Dispenser
Press and hold the Lock button for three seconds
to lock the dispenser and all the control panel
NOTE functions. Follow the same instructions to unlock.
• The dispenser will not operate when either of
the refrigerator doors is open.
• If discolored ice is dispensed, check the water
filter and water supply. If the problem continues,
contact an LG Electronics Customer Information
OPERATION 29
In-Door Ice Bin 1 Gently pull the handle to open the ice
compartment.
Before Using the In-Door Ice Bin
ENGLISH
The icemaker stops producing ice when the indoor
ice bin is full. To make room for additional ice,
empty the ice bin into an extra ice bin in the
freezer compartment. During use, the ice may
stack unevenly in the bin, causing the icemaker to
misread the number of ice cubes and stop
producing ice. Shaking the ice bin to level the ice
within it can reduce this problem.
CAUTION
• Keep hands and tools out of the ice 2 To remove the in-door ice bin, grip the front
compartment door and dispenser chute. Failure handle, slightly lift the bottom, and slowly pull
to do so may result in damage or personal out the bin as shown.
injury.
• Keep the ice compartment door closed tightly. If
the ice compartment door is not closed tightly,
the cold air in the ice bin will freeze food in the
refrigerator compartment. This could also cause
the icemaker to stop producing ice.
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Storing cans or other items in the ice bin will Assembling the In-Door Ice Bin
damage the icemaker.
• Never use thin crystal glasses or containers to CAUTION
collect ice. Such containers may chip or break • When handling the ice bin, keep hands away
resulting in glass fragments in the ice. from the icemaker tray area to avoid personal
injury.
If the icemaker is turned OFF for an extended • Avoid touching the auto shutoff (feeler arm)
period of time, the ice compartment will gradually when replacing the ice bin. See the label on the
warm up to the temperature of the refrigerator ice compartment door for details.
compartment. To prevent ice cubes from melting
and leaking from the dispenser, ALWAYS empty
the ice bin when the icemaker is turned OFF for
more than a few hours.
The ice passage may become blocked with frost if
only crushed ice is used. Remove the frost that
accumulates by removing the ice bin and clearing
the passage with a rubber spatula. Dispensing
cubed ice can also help prevent frost buildup. 1 Carefully insert the in-door ice bin, slanting
the top slightly to fit it under the icemaker.
CAUTION
• Only qualified service personnel from an LG
Electronics service center should disassemble or
repair the icemaker.
Before Using the In-Door Icemaker • If the ice bin is completely filled with ice, ice
production will stop.
b Power Switch
ENGLISH
NOTE
• The icemaker begins producing ice
approximately 48 hours after the appliance is
initially installed. The first batches of ice may not
be round and clear.
a Feeler Arm • Following installation or water filter
replacement, the first few batches of ice may be
CAUTION semicircular or contain air bubbles.
• Do not insert Mini Cubed Ice into the in-door ice • If the water pressure is less than 20 psi (138 kPa)
bin, as it can damage the ice and water or a reverse osmosis system is used, the shape
dispenser. of the ice may vary.
• The ice may look cloudy depending on the water
quality in the installation location and the
NOTE operating conditions.
• This automatic freezer icemaker produces 20-30 • Throw away any shards of ice you may find in the
cubes at a time, 1.3-1.7 lbs within a 24 hour ice bin, as they may stick to the ice stored in the
period if conditions are favorable. This amount ice bin.
may vary according to the environment (ambient
temperature around the appliance, frequency of • After a short-term power outage, it will take
the door being opened, amount of food stored longer to make the first batch of ice, and the ice
in the appliance, etc.). may not be round. If the power will be out for a
longer period, throw away the ice stored in the
• Ice cubes which are stored in the ice bin for a ice bin.
long time may clump together and be difficult to
separate. If this happens, empty the ice bin • The Craft Ice icemaker produces 1 batch of
completely and clean it before reinstalling it. round ice (3 pieces) at a time.
• Depending on the water pressure or other • In 3 ICE mode, the Craft Ice icemaker produces
conditions, the icemaker may produce linked 1 batch of round ice (3 pieces) about every 24
cubes rather than individual pieces. The cubes hours. In 6 ICE mode, the Craft Ice icemaker
easily separate when added to drinks. produces 2 batches of round ice (6 pieces total)
in the same period.
• For more ice, select the 6 ICE mode. For clearer
ice, select the 3 ICE mode.
Freezer Icemaker (Craft IceTM) • The time needed to make ice may vary according
to operating conditions.
This feature is only available on some models.
• The ice bin stores 20 - 30 pieces of round ice.
• You will hear the sound of ice dropping into the • Do not store glass containers in the freezer.
bin and water running in the pipes as the Contents may expand when frozen, break the
icemaker refills. container and cause injury.
CAUTION NOTE
• Do not store food with high moisture content
• Do not overfill or pack items too tightly into door
towards the top of the refrigerator. The moisture
bins. Doing so may cause damage to the bin or
could come into direct contact with the cold air
personal injury if items are removed with
and freeze.
excessive force.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
OPERATION 33
ENGLISH
Storing Frozen Food
Humidity Controlled
Check a freezer guide or a reliable cookbook for
Crispers
further information about preparing food for
freezing or food storage times. Using the Humidity Controlled
Crispers
Freezing This feature is only available on some models.
Your freezer will not quick-freeze a large quantity
The crispers provide fresher tasting fruit and
of food. Do not put more unfrozen food into the
vegetables by letting you easily control humidity
freezer than will freeze within 24 hours (no more
inside the drawer.
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air to You can control the amount of humidity in the
circulate around packages. Be careful to leave moisture-sealed crispers by adjusting the control
enough room at the front so the door can close to any setting between Vegetables and Fruit.
tightly. • Vegetables keeps moist air in the crisper for
Storage times will vary according to the quality best storage of fresh, leafy vegetables.
and type of food, the type of packaging or wrap • Fruit lets moist air out of the crisper for best
used (how airtight and moisture-proof) and the storage of fruit.
storage temperature. Ice crystals inside a sealed
package are normal. This simply means that
moisture in the food and air inside the package
have condensed, creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature for
30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
Removing/Assembling the
Humidity Controlled Crispers
Packaging
Successful freezing depends on correct packaging. 1 Lift the front of the cover up with both hands
When you close and seal the package, it must not until it detaches from the back wall of the
allow air or moisture in or out. If it does, you could cabinet, then pull it out.
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging Recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for
proper freezing methods. 2 Pull out the crisper to full extension, lift the
Do not use front up, and pull straight out.
• Bread wrappers
34 OPERATION
Detaching/Assembling Shelves
CAUTION
4 Insert the cover into the refrigerator with
• Do not clean glass shelves with warm water
both hands and lower it onto the guides. while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
Refrigerator Shelves
The shelves in the refrigerator are adjustable to
meet individual storage needs.
Adjusting the shelves to fit items of different
heights will make finding the exact item you want
easier.
InstaView Compartment
Knock twice on the glass to turn the LED light
inside the InstaView on or off. The LED light turns
off automatically after 10 seconds.
ENGLISH
4 Pull the shelf out.
NOTE
• The LED light does not turn on if either door is
open.
• The InstaView function will not activate for two
seconds after closing the door.
• The InstaView function is disabled when the ice
dispenser is in use.
InstaView
This feature is only available on some models.
36 OPERATION
CAUTION
• Regularly detach and wash the storage bins and
shelves; they can become easily contaminated
by food.
• Do not apply excessive force while detaching or
assembling the storage bins.
• Do not use the dishwasher to clean the storage
bins and shelves.
2 To lower the bin, press the side levers up at
thesame time and move the bin down until it
clicks into place.
Durabase
Using the Durabase
The Durabase divider allows you to organize the
Durabase area into 2 sections. It can be adjusted
from side to side to accommodate items of
different sizes.
The Durabase may differ depending on the model.
CAUTION
• Empty contents of EasyLift Bin before raising or
lowering it to avoid personal injury or damage
tothe bin or its contents.
• If the bin is not level after adjusting it, gently
raise it until it clicks into place.
WARNING
• If the Durabase divider is removed, there is
Door Bins enough open space for children or pets to crawl
inside. To prevent accidental child and pet
entrapment or suffocation risk, DO NOT allow
Detaching/Assembling Door Bins children or pets to touch or go near the drawer.
The door bins are removable for easy cleaning and
adjustment.
CAUTION
1 To remove the bin, simply lift the bin up and • The front and back of the Durabase are labeled
pull straight out. on the top. Make sure to install it so that the side
OPERATION 37
with the rubber drawer stops on the top is • If storing meat or fish for more than a few days,
toward the inside of the freezer. store it in the freezer.
ENGLISH
Freezer Mode
To use the convertible drawer as a freezer, press
and hold the Select/Freezer button a for at least
3 seconds. Once the convertible drawer is set to
freezer mode, its temperature matches the freezer
temperature.
• Pressing the button changes the drawer
temperature.
• To return to refrigerator mode, press and hold
the button for at least 3 seconds.
CAUTION
• Do not store glass bottles and cans in the
convertible drawer when the drawer is set to
freezer mode. The containers may break.
• Before switching the drawer to refrigerator
mode, store frozen food in the freezer.
Full-Convert DrawerTM Otherwise the frozen food may thaw and spoil.
• Do not touch the metal parts in the convertible
drawer with wet or damp hands. Doing so may
Using the Full-Convert Drawer
cause frostbite.
The Full-Convert Drawer provides storage space
with a variable temperature control that can be
adjusted to keep the compartment either colder or
warmer than the refrigerator. The control panel
for the drawer is on the right wall of the
refrigerator interior.
Refrigerator Mode
To use the convertible drawer as a refrigerator,
press the Select/Freezer button a repeatedly to
toggle through the four temperature settings.
Store meat and seafood at 30 °F (-1 °C), cold drinks
at 33 °F (1 °C), deli items and snacks at 37 °F (3 °C),
and chilled wine at 41 °F (5 °C).
CAUTION
• Store vegetables and fruit in crisper drawers.
38 SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application Installing LG ThinQ Application and
This feature is only available on models with Wi-Fi. Connecting an LG Appliance
The LG ThinQ application allows you to
communicate with the appliance using a Models with QR Code
smartphone. Scan the QR code attached to the product using
the camera or a QR code reader application on
LG ThinQ Application Features your smartphone.
• Smart Learner†
- Provides a more personalized experience
based on an analysis of your usage patterns.
• Smart Sabbath†
- Activates or deactivates the Sabbath mode and
sets the schedule for the mode activation.
• Energy Monitoring†
- This feature keeps track of the refrigerator’s
power consumption and the number of door
openings.
• Remote Control†
- Controls the refrigerator temperature, air filter Models without QR Code
and Ice Plus from the smartphone application.
• Push Messages† 1 Search for and install the LG ThinQ
application from the Google Play Store or
- If the door remains open for more than ten
Apple App Store on a smartphone.
minutes, you will receive a push message.
When Ice Plus is finished, you will receive a
push message.
2 Run the LG ThinQ application and sign in with
• Smart DiagnosisTM your existing account or create an LG account
- This function provides useful information for to sign in.
diagnosing and solving issues with the
appliance based on the pattern of use.
• Settings
3 Touch the add (~) button on the LG ThinQ
application to connect your LG appliance.
- Allows you to set various options on the Follow the instructions in the application to
refrigerator and in the application. complete the process.
NOTE NOTE
• If you change your wireless router, Internet • To verify the Wi-Fi connection, check that the Wi-
service provider, or password, delete the Fi indicator on the control panel is lit.
connected appliance from the LG ThinQ
application and connect it again. • The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
• This information is current at the time of your Internet service provider or refer to your
publication. The application is subject to change wireless router manual.
for product improvement purposes without
notice to users. • LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions,
or errors caused by network connection.
SMART FUNCTIONS 39
• The surrounding wireless environment can This equipment has been tested and found to
make the wireless network service run slowly. comply with the limits for a Class B digital device,
• If the distance between the appliance and the pursuant to Part 15 of the FCC Rules. These limits
wireless router is too far, the signal becomes are designed to provide reasonable protection
against harmful interference in a residential
ENGLISH
weak. It may take a long time to connect or fail
to install the application. installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
• If the appliance is having trouble connecting to installed and used in accordance with the
the Wi-Fi network, it may be too far from the instructions, may cause harmful interference to
router. Purchase a Wi-Fi repeater (range radio communications. However, there is no
extender) to improve the Wi-Fi signal strength. guarantee that interference will not occur in a
• The network connection may not work properly particular installation. If this equipment does
depending on the Internet service provider. cause harmful interference to radio or television
reception, which can be determined by turning the
• The Wi-Fi may not connect or the connection
equipment off and on, the user is encouraged to
may be interrupted because of the home
try to correct the interference by one or more of
network environment.
the following measures:
• If the appliance cannot be connected due to
• Reorient or relocate the receiving antenna.
problems with the wireless signal transmission,
unplug the appliance and wait about a minute • Increase the separation between the equipment
before trying again. and the receiver.
• If the firewall on your wireless router is enabled, • Connect the equipment into an outlet on a
disable the firewall or add an exception to it. circuit different from that to which the receiver is
connected.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do • Consult the dealer or an experienced radio/TV
not use special characters.) technician for help.
• Smartphone user interface (UI) may vary This device complies with part 15 of the FCC Rules.
depending on the mobile operating system (OS) Operation is subject to the following two
and the manufacturer. conditions:
• If the security protocol of the router is set to (1) This device may not cause harmful interference
WEP, network setup may fail. Change the and
security protocol (WPA2 is recommended), and (2) This device must accept any interference
connect the product again. received, including interference that may cause
• To disable the Wi-Fi function, press and hold the undesired operation.
Wi-Fi button for 3 seconds. The Wi-Fi indicator Any changes or modifications in construction of
will be turned off. this device which are not expressly approved by
• To reconnect the appliance or add another user, the party responsible for compliance could void
press and hold the Wi-Fi button for 3 seconds to the user’s authority to operate the equipment.
temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to connect the appliance. FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation
RF Module Specifications exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-
Frequency Output Power located or operating in conjunction with any other
Type antenna or transmitter.
Range (Max.)
This equipment should be installed and operated
Wi-Fi 2412 - 2462 MHz < 30 dBm
with a minimum distance of 20 cm (7.8 inches)
Bluetooth 2402 - 2480 MHz < 30 dBm between the antenna and your body. Users must
follow the specific operating instructions for
satisfying RF exposure compliance.
FCC Notice
The following notice covers the transmitter
module contained in this product.
40 SMART FUNCTIONS
• DAL mode is automatically deactivated after the - Update a delay defrost schedule event
period stipulated by the DAL signal (max. 4 - Delete a delay defrost schedule event
hours) or when you override the Smart Grid
function. - Get the delay defrost schedule
ENGLISH
Temporary Appliance Load Reduction
(TALR) Smart DiagnosisTM Feature
The refrigerator responds to a TALR signal by
This feature is only available on models with the c
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces or d logo.
energy consumption by stopping the compressor Use this feature to help you diagnose and solve
and controlling the functions that consume a lot of problems with your appliance.
energy such as the defrost cycle and fan.
• When the refrigerator operates in TALR mode, NOTE
the Grid LED is illuminated on the refrigerator • For reasons not attributable to LGE’s negligence,
display. the service may not operate due to external
• TALR mode is automatically deactivated after the factors such as, but not limited to, Wi-Fi
received duration (max. 10 minutes), or when unavailability, Wi-Fi disconnection, local app
you override the Smart Grid function. The mode store policy, or app unavailability.
is immediately deactivated and the refrigerator • The feature may be subject to change without
returns to its normal state when the door is prior notice and may have a different form
opened or closed, or the dispenser is used. depending on where you are located.
LG Open API
Using Audible Diagnosis to
You can manage Smart Grid features for the LG
Smart Refrigerator.
Diagnose Issues
Please check the detailed specifications on the Follow the instructions below to use the audible
notice page on us.smartthinq.com. diagnosis method.
• Launch the LG ThinQ application and select the
API List Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
• Demand Response in the LG ThinQ application.
- Send demand response signal
• Power Saving 1 Hold the Lock button for three seconds.
- Set saving mode • If the display has been locked for over five
minutes, you must deactivate the lock and
- Get schedule of DR/Delay Defrost
then reactivate it.
• Energy Monitoring
- Get door open event
- Get energy consumption 2 Open the right refrigerator door.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
MAINTENANCE 43
MAINTENANCE
Cleaning Proximity Sensor
ENGLISH
This feature is only available on some models.
WARNING A proximity sensor is installed on the bottom of
• Use non-flammable cleaner. Failure to do so can the refrigerator door. The build-up of dust may
result in fire, explosion, or death. affect the proximity sensor performance. Clean the
sensor regularly. Use a clean sponge or soft cloth
and a mild detergent in warm water. Do not use
CAUTION glass cleaners, abrasive cleansers, or flammable
fluids. These can scratch or damage the material.
• Do not use an abrasive cloth or sponge when
Dry with a paper towel to avoid streaks.
cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface of
the refrigerator when opening and closing the
Inside Walls
doors. • Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
General Cleaning Tips refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
• Both the refrigerator and freezer sections
quart of water (26 g soda to 1 liter water.) Be sure
defrost automatically; however, clean both
the baking soda is completely dissolved so it does
sections once a month to prevent odors.
not scratch the surfaces of the refrigerator.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning. Door Liners and Gaskets
• Remove all removable parts, such as shelves. Use a clean sponge or soft cloth and a mild
• Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning
detergent in warm water. Do not use abrasive or waxes, concentrated detergents, bleaches, or
harsh cleaners. cleaners containing petroleum on plastic
refrigerator parts.
• Hand wash, rinse and dry all surfaces
thoroughly.
vents. Do not remove the panel covering the 4 Align tabs a on the filter cover with hooks b
condenser coil area.
on the refrigerator wall.
Water Filter
Before Replacing the Water Filter
2 Remove the filter from the inside of the cover
WARNING
by pressing the side of the filter in and pulling
the center out. • To reduce the risk associated with choking, do
not allow children under 3 years of age to have
access to small parts during the installation of
this product.
• To reduce the risk associated with the ingestion
of contaminants, do not use with water that is
microbiologically unsafe or of unknown quality
without adequate disinfection before or after the
system.
3 Place the new filter inside of the cover with • Use of unauthorized water filters may result in
the side that says FRONT facing outward. product malfunction, water leakage or water
quality issues, which will not be covered under
the product warranty.
CAUTION
• Read and follow Use Instructions before
installation and use of this system.
MAINTENANCE 45
• Installation and use MUST comply with all state 2 Remove the disposable water filter.
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80 psi,
ENGLISH
you must install a pressure limiting valve.
Contact a plumber if uncertain how to check
your water pressure.
• Do not install where water hammer conditions
may occur. If water hammer conditions exist you NOTE
must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how • Replacing the water filter causes a small amount
to check for this condition. of water (around 1 oz. or 25 cc) to drain.
• Do not install on hot water supply lines. The • Wrap a cloth around the front end of the water
maximum operating water temperature of this filter cover to collect any leaking water. Hold the
filter system is 100 ℉ (37.8 ℃). water filter upright, once it is removed, to
prevent any remaining water from spilling out of
• Protect filter from freezing. Drain filter when the water filter.
temperatures drop below 40 ℉ (4.4 ℃).
• The disposable filter cartridge MUST be replaced
every 6 months, at the rated capacity or if a
noticeable reduction in flow rate occurs. 3 Replace with a new water filter. Insert the new
• To protect it from freezing, remove filter filter into the filter head and rotate it
cartridge when temperatures are expected to clockwise until the arrow on the new filter
drop below 33 ℉. lines up with the arrow on the filter head.
Swing the filter back into the compartment.
• Do not install systems in areas where ambient
temperatures may go above 110 ℉ (43.3 ℃).
• Where a backflow prevention device is installed
on a water system, a device for controlling
pressure due to thermal expansion must be
installed.
• Ensure all tubing and fittings are secure and free
from leaks. 4 Replace the door bin.
CAUTION
• LG strongly recommends that you use LG-
authorized water filters to prevent water quality
issues, water leakage and appliance
malfunction.
ENGLISH
The concentration of the indicated substances in water entering the system was reduced to a
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/
ANSI Standard 42, Standard 53 and Standard 401.
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and
Standard 401 for the reduction of substances listed below.
Max
Average NSF Specified Average
Substance Avg % Permissible NSF Reduction
Influent Challenge Product Water
Reduction Reduction Product Water Requirements
Challenge Concentration Concentration
Concentration
Chlorine Taste and 2.0 μg/L 2.0 μg/L± 10 % >97.5 % 0.050 μg/L N/A 2 50.00 %
Odor
Nominal Particulate 12,000,000 At least 10,000 99.80 % 24,000 pts/ml N/A 2 85.00 %
Class I, , 2 0.5 to < pts/mL particles/mL
1.0 μm
Asbestos 180 MFL 107 to 108 MFL; >99.00 % < 1 MFL N/A 2 99.00 %
fibers greater than
10 μg/Lin length
Atrazine 8.5 μg/L 9.0 μg/L ± 10 % >94.10 % 0.500 μg/L 3.0 μg/L NA
Benzene 15.0 μg/L 15.0 μg/L ± 10 % >96.60 % 0.510 μg/L 5.0 μg/L NA
Lindane 1.9 μg/L 2.0 μg/L ± 10 % >99.00 % 0.019 μg/L 0.2 μg/L NA
P-Dichlorobenzene 230.0 μg/L 225.0 μg/L ± 10 % >99.80 % 0.460 μg/L 75.0 μg/L NA
2,4-D 210.0 μg/L 210.0 μg/L ± 10 % >99.90 % 0.210 μg/L 70.0 μg/L NA
Lead pH @6.5 140.0 μg/L 150.0 μg/L ± 10 % 99.60 % 0.560 μg/L 10.0 μg/L NA
Lead pH @8.5 150.0 μg/L 150.0 μg/L ± 10 % >99.70 % <0.500 μg/L 10.0 μg/L NA
Mercury @ pH6.5 5.9 μg/L 6.0 μg/L ± 10 % 91.00 % 0.531 μg/L 2.0 μg/L NA
Mercury @ pH8.5 5.6 μg/L 6.0 μg/L ± 10 % 92.5 % 0.420 μg/L 2.0 μg/L NA
Carbamazepine 1600 ng/L 1400 ± 40 % ng/L 98.40 % 25.60 ng/L 200 ng/L NA
DEET 1600 ng/L 1400 ± 40 % ng/L 97.10 % 46.40 ng/L 200 ng/L NA
Bisphenol A 2000 ng/L 2000 ± 40 % ng/L >98.90 % 22.00 ng/L 300 ng/L NA
Nonyl Phenol 1600 ng/L 1400 ± 40 % ng/L >97.10 % 46.40 ng/L 200 ng/L NA
48 MAINTENANCE
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement
requirements be carried out for the product to perform as advertised.
NOTE
• While the testing was performed under standard laboratory conditions, actual performance may vary.
For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com
website.
For further assistance, contact the LG Electronics Customer Information Center.
USA: 1-800-243-0000
Canada: 1-888-542-2623
TROUBLESHOOTING
FAQs
ENGLISH
Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings
in the display change.
A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process.
Q: My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and
freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed
on the control panel and the display remains on for 20 seconds. With either refrigerator door opened,
press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control
panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
Q: My refrigerator is on and is cooling, but none of the lights are on and the buttons don't work.
The display shows "Sb".
A: The Sabbath mode is activated. (Only included on some models.) To turn it off, see the Sabbath Mode
section.
50 TROUBLESHOOTING
Cooling
Problem Possible Cause & Solution
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to
run longer in order to cool the refrigerator back down. In order to conserve energy, try to
get everything you need out of the refrigerator at once, keep food organized so it is easy
to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Interior moisture Doors are opened often or for long periods of time.
buildup.
• When the doors are opened often or for long periods of time, warm, humid air enters the
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
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home will help to control the amount of moisture that can enter the compartments.
Food is freezing in Food with high water content was placed near an air vent.
the refrigerator
• Rearrange items with high water content away from air vents.
compartment.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the
temperature to stabilize. Refer to the Control Panel section for more information.
Frost or ice crystals Condensation from food with a high water content has frozen inside of the food
form on frozen food package.
(inside of sealed
• This is normal for food items with a high water content.
package).
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals Door is opened frequently or for long periods of time.
form on frozen food
• When the doors are opened often or for long periods of time, warm, humid air enters the
(outside of package).
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
Craft Ice
Problem Possible Cause & Solution
Icemaker is not In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24
making enough ice. hours.
• For more ice, select the 6 ICE mode which produces 2 batches every 24 hours.
Ice
Problem Possible Cause & Solution
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
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Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
The refrigerator is not connected to a water supply or the supply shutoff valve is not
turned on.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (arm or sensor) obstructed.
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is
a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Ice has bad taste or Water supply contains minerals such as sulfur.
odor.
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste
in all water supplies.
Ice has bad taste or The ice storage bin needs to be cleaned.
odor. • Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Ice is not dispensing. Unable to hear the sound of ice coming out?
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense
the ice.
Water
Problem Possible Cause & Solution
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continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60
seconds OFF.
The house water supply is not connected, the valve is not turned on fully, or the valve is
clogged.
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
The water dispenser has been used recently and the storage tank was exhausted.
• Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.
Water has bad taste Water supply contains minerals such as sulfur.
or odor.
• A water filter may need to be installed to eliminate taste and odor problems.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
56 TROUBLESHOOTING
Doors will not close Food packages are blocking the door open.
correctly or pop
• Rearrange food containers to clear the door and door shelves.
open.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct
positions. See the Operation section for more information.
The doors were removed during product installation and not properly replaced.
• Remove and replace the doors according to the Removing and Replacing Refrigerator
Handles and Doors section.
Refrigerator is not leveled properly.
• See Door Alignment in the Refrigeration Installation section to level refrigerator.
The interior of the The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.
refrigerator is
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,
covered with dust or
chimney or candle.
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soot.
Noises
Problem Possible Cause & Solution
Clicking The defrost control will click when the automatic defrost cycle begins and ends. The
thermostat control (or refrigerator control on some models) will also click when cycling
on and off.
• Normal Operation
Rattling Rattling noises may come from the flow of refrigerant, the water line on the back of
the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door
Alignment section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing Evaporator fan motor is circulating air through the refrigerator and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Popping Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
Vibrating If the side or back of the refrigerator is touching a cabinet or wall, some of the normal
vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall
or cabinet.
Dripping Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high- Your refrigerator is designed to run more efficiently to keep your food items at the
pitched sound desired temperature. The high efficiency compressor may cause your new refrigerator
to run longer than your old one, but it is still more energy efficient than previous
models. While the refrigerator is running, it is normal to hear a pulsating or high-
pitched sound.
• Normal Operation
58 TROUBLESHOOTING
Wi-Fi
Problem Possible Cause & Solution
Trouble connecting The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
Error Codes
Problem Possible Cause & Solution
LIMITED WARRANTY
USA
ENGLISH
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only
when purchased lawfully and used within the United States including U.S. Territories.
WARRANTY PERIOD
Sealed System
(Condenser, Dryer,
Refrigerator/Freezer Compressor
Connecting Tube and
Evaporator)
One (1) year from the Five (5) years from the Five (5) years from the Linear / Inverter
date of original retail date of original retail date of original retail Compressor Only : Parts
purchase purchase purchase Only for years 6-10 from
the date of original retail
Parts and Labor (internal/ Parts and Labor Parts and Labor purchase (You will be
functional parts only) charged for labor.)
• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
ENGLISH
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this
provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
62 LIMITED WARRANTY
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
LIMITED WARRANTY 63
Canada
TERMS AND CONDITIONS
ENGLISH
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
One (1) year from the One (1) year from the Seven (7) years from the Ten (10) years from the
date of original retail date of original retail date of original retail date of original retail
purchase purchase purchase purchase
Parts and Labor (internal/ Parts and Labor Parts only (Consumer will Part only (Consumer will
functional parts only) be charged for labor) be charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.
64 LIMITED WARRANTY
ENGLISH
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
66 LIMITED WARRANTY
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
Memo 67
LG Customer Information Center
1-888-542-2623 CANADA