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Service Degradation affecting Subscribe

services

Update - We are continuing to investigate this issue.

Nov 12, 2024 - 14:30 CET

Investigating - We are experiencing degradation in

services. We are looking into this and would fix it as
soon as possible.
Nov 12, 2024 - 13:52 CET

About This Site

This page shows the live status of all Kuda essential
services.

KEY
Green = Operational
Yellow = Degraded Performance/Partial Outage
Red = Major Outage

Uptime over the past 30 days. View historical uptime.

 Channels Operational

30 days ago 100 % uptime Today

 Login Method

Passcode Login Degraded Performance

30 days ago 100 % uptime Today

Username/Password Lo… Degraded Performance

30 days ago 100 % uptime Today

Web Login Operational

30 days ago 100 % uptime Today

 Onboarding Operational

30 days ago 100 % uptime Today

 Transfers

Kuda to Kuda Transfers Operational

30 days ago 100 % uptime Today

Kuda to Other Banks Tr… Degraded Performance

30 days ago 100 % uptime Today

Other Banks to Kuda Tr… Degraded Performance

30 days ago 100 % uptime Today

Open API Operational

30 days ago 100 % uptime Today

 Cards Operational

30 days ago 100 % uptime Today

 Bills

Airtime Purchase Degraded Performance

30 days ago 100 % uptime Today

Betting Degraded Performance

30 days ago 100 % uptime Today

Electricity Degraded Performance

30 days ago 100 % uptime Today

Internet Degraded Performance

30 days ago 100 % uptime Today

TV Degraded Performance

30 days ago 100 % uptime Today

Gift Cards Degraded Performance

30 days ago 100 % uptime Today

Education Degraded Performance

30 days ago 100 % uptime Today

Transportation and Tolls Degraded Performance

30 days ago 100 % uptime Today

 Cardless Payment Operational

30 days ago 100 % uptime Today

Overdraft Operational

30 days ago 100 % uptime Today

 Savings Plans Operational

30 days ago 100 % uptime Today

 Investments Operational

30 days ago 100 % uptime Today

 Kuda Business Servic… Operational

30 days ago 100 % uptime Today

 Self Help Operational

30 days ago 98.63 % uptime Today

Website Operational

30 days ago 100 % uptime Today

Transaction History Operational

30 days ago 100 % uptime Today

 Account Statements Operational

30 days ago 100 % uptime Today

 Support Center Operational

30 days ago 100 % uptime Today

 One Time Passcodes … Operational

30 days ago 100 % uptime Today

 Alerts and Notification Operational

30 days ago 100 % uptime Today

Past Incidents

Nov 12, 2024

Unresolved incident: Service Degradation affecting services.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

Chats and Emails to Support Team Are Not Being

Delivered.
Resolved - This incident has been resolved.
Nov 5, 07:39 CET

Identified - Chats and email to our support team are not

being delivered. We are looking into this with our service
provider to sort it out soonest.
Nov 5, 07:07 CET

Nov 4, 2024

No incidents reported.

Nov 3, 2024

Some Banks Are Not Processing Transfers Sent to

Them
Resolved - This incident has been resolved.
Nov 3, 19:47 CET

Identified - Some transfers from Kuda to Ecobank are failing

temporarily and we’re reversing all failed transactions.
Please, don’t retry the transfer until the status update
changes.
Nov 3, 16:27 CET

Partial Degradation Affecting Transfers

Resolved - This incident has been resolved.
Nov 3, 16:26 CET

Identified - NIBSS, the settlement partner for all banks, is

fixing a partial degradation affecting transfers. However,
Kuda-to-Kuda, Kuda-to-Palmpay, Kuda-to-OPAY and Kuda-to-
Moniepoint transfers are available
Nov 1, 18:41 CET

Nov 2, 2024

Some Banks Are Not Processing Transfers Sent to

Them
Resolved - This incident has been resolved.
Nov 2, 11:37 CET

Identified - Some transfers from Kuda to OPAY are failing

temporarily and we’re reversing all failed transactions.
Please, don’t retry the transfer until the status update
changes
Nov 2, 09:37 CET

Some Banks Are Not Processing Transfers Sent to

Them
Resolved - This incident has been resolved.
Nov 2, 11:37 CET

Identified - Some transfers from Kuda to MoniePoint are

failing temporarily and we’re reversing all failed transactions.
Please, don’t retry the transfer until the status update
changes
Nov 2, 09:38 CET

Nov 1, 2024

Some Banks Are Not Processing Transfers Sent to

Them
Resolved - This incident has been resolved.
Nov 1, 18:36 CET

Identified - Some transfers from Kuda to OPAY are failing

temporarily and we’re reversing all failed transactions.
Please, don’t retry the transfer until the status update
changes
Nov 1, 15:49 CET

Service Degradation Affecting Transfers

Resolved - This incident has been resolved.
Nov 1, 08:04 CET

Identified - NIBSS, the settlement partner for all banks, is

fixing a partial degradation with transfers, but Kuda-to-Kuda,
Kuda-to-PALMPAY and Kuda-to-OPAY transfers are available
Oct 31, 11:37 CET

Oct 31, 2024

Persistent Login Error

Resolved - This incident has been resolved.
Oct 31, 09:29 CET

Monitoring - A fix has been implemented and we are

monitoring the results.
Oct 31, 09:08 CET

Identified - Some Android users can’t sign in to the app at

the moment. We’re looking into this, and we’ll fix it as soon
as possible.
Oct 31, 08:48 CET

Oct 30, 2024

Service Degradation Affecting Transfers

Resolved - This incident has been resolved.
Oct 30, 21:16 CET

Identified - NIBSS, the settlement partner for all banks, is

fixing a downtime but Kuda-to-Kuda and Kuda-to-PalmPay
transfers are available
Oct 30, 20:00 CET

Oct 29, 2024

Failed Transaction Reports Are Unavailable

Resolved - This incident has been resolved.
Oct 29, 16:17 CET

Identified - The issue has been identified and a fix is being

implemented.
Oct 28, 08:41 CET

Investigating - Users can’t report failed transactions at

sel"elp.kuda.com at the moment. We’re looking into this,
and we’ll fix it as soon as possible.
Oct 27, 13:31 CET

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