System Backup and Restore

17 BioStar 2 Settings
Item Description

Note

The file name of the card template can be entered using alphanumeric, and
special characters.
Up to 20 card templates are supported.
Example path: C: template example.card
For details on how to create a card template, refer to the cardpresso
manual.

Card
Template Test print the card template.
Print Test

3) Click Apply to save the settings.

System Backup

The SYSTEM BACKUP menu backs up important information such as BioStar 2's database, various
settings, key values, etc.

Note

If the MSSQL database and BioStar 2 are installed on different PCs, BioStar 2 System Backup
and Restore cannot be used.

General Backup

Set the necessary items for system backup.

1) Click Settings > SYSTEM BACKUP.

2) Edit the necessary items.

Item Description

Set the path to save the backup file.

Backup
File Path Note

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17 BioStar 2 Settings
Item Description

The save path must be set to a directory that has already

been created.

Set the maximum number of backup files.

Number
Note
of
Backup If the maximum number of backups are exceeded, the
Files to oldest backup files are automatically deleted.
Keep
Number of Backup Files to Keep, only numbers between
1 and 100 are entered.

Backup
To back up manually, click Backup Now.
Now

3) Click Apply to save the settings.

Automatic System Backup

Set the system to back up automatically.

1) Click Settings > SYSTEM BACKUP.

2) Edit the necessary items.

Item Description

Frequenc Select the automatic system backup frequency as Daily / Weekly /

y Monthly.

When Frequency is set to Weekly, set the day of the week to

Day
automatically system backup.

When Frequency is set to Monthly, set the date of the month to

automatically system backup.

Date
Note

When set to the 29th, 30th, or 31st, automatic system

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17 BioStar 2 Settings
Item Description

backup will not run for months without the corresponding

date.

Set the time to automatically system backup.

Time Note

Based on the time zone set in BioStar 2.

3) Click Apply to save the settings.

Related Information

System Restore

System Restore

If BioStar 2 does not operate normally, it can use the BioStar 2 Restore program to restore backed up
files by selecting a restore point.

Note

If the MSSQL database and BioStar 2 are installed on different PCs, BioStar 2 System Backup
and Restore cannot be used.

1) Run Start > BioStar 2 > BioStar 2 Restore.

- Program path: C: Program Files BioStar 2(x64) biostar-restore.exe
2) Click Select File to select the saved backup file and then click Restore to start restoring.

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17 BioStar 2 Settings

3) Starting Biostar services...Done messages displayed and restoration is completed.

4) Reconnect to BioStar 2.

Note

If the BioStar 2 version at the time of backup is different from the current version, the
restoration will not proceed.

For any inquires or technical support concerning BioStar 2, please contact the Suprema Technical
Support Team (https://support.supremainc.com).

For efficient technical support, please provide the following information.

Company name, your name and job title, country information (regional information), contact
information and the best time to reach you
Current BioStar 2 version and device models (examples: BioStar 2 V1.0.233, BioLite Net)
Details of the error message
BioStar 2 system log
Description of your symptom and problem

This section provides the disclaimers, copyright notice, and software end user license agreement of
Suprema.

Disclaimers

Copyright Notice

Open Source License

Software End User License Agreement(EULA)

Disclaimers

Information in this document is provided in connection with Suprema products.

The right to use is acknowledged only for Suprema products included in the terms and
conditions of use or sale for such products guaranteed by Suprema. No license, express or
implied, by estoppel or otherwise, to any intellectual property is granted by this document.

Except as expressly stated in an agreement between you and Suprema, Suprema assumes no
liability whatsoever, and Suprema disclaims all warranties, express or implied including,

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 Export/Import User Information
10 Users
who is already registered in BioStar 2 in the CSV file, the existing Mobile
Access Card is maintained if the data is retained, and if overwritten, a
new Mobile Access Card is issued to the user.
When using a dynamic site, if you issue a mobile access card to a user
using CSV import, mobile_start_datetime and
mobile_expiry_datetime fields must be entered.
You cannot issue BioStar 2 QR via CSV import.
You can enroll user's visual face via CSV Import. For more information,
see Enroll Visual Face.
You can enroll user's PIN via CSV Import. For more information, see
Adding PIN.

6) If an error occurs during the import of CSV file information, you can upload it
again after checking only the erroneous CSV data.

Note

If there are additional columns in the CSV file other than the basic user
columns, BioStar 2 will fail to import the CSV file.

Export/Import User Information

You can store the data file on external storage (USB) and import to BioStar 2 or device. Up to 500,000
users can be moved from server to device or from device to device.

Note

The exported data file from devices using older firmware version cannot be imported into
BioStar 2. Make sure always use the latest version of firmware.
If you use BioStar 2.8.10 or later, data exported from the previous version of BioStar 2 cannot
be imported.
If you use BioStar 2 latest version, it is impossible to read data from a device using an older
firmware version. Upgrade the device’s firmware to a compatible version. Compatible devices
and firmware versions are as follows.
- BioStation 2 FW 1.9.0 or later
- BioStation A2 FW 1.8.0 or later
- FaceStation 2 FW 1.4.0 or later
- FaceStation F2 FW 2.0.0 or later
- X-Station 2 FW 1.0.0 or later
- BioStation 3 FW 1.0.0 or later
If the fingerprint template format is different, the data file cannot be imported. For example,
the data file exported from a device which uses the Suprema fingerprint template format

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10 Users
cannot be imported into a device which uses the ISO fingerprint template format.
When importing user data with visual faces enrolled from FaceStation F2, the existing data
will be retained if there are already visual face data enrolled on BioStar 2 via Upload Image or
a mobile device.

Data File Export

1) Select users from the user list you intend to export to a data file and click .
2) Click Data File Export.

3) Select a device type to apply the exported data file. Only devices with USB port
is displayed.

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10 Users
4) The data file is automatically downloaded.

Note

The exported data file includes the profile photo, user ID, name, period,
access group, PIN, auth mode, credentials (face, fingerprint, card, mobile
access card, visual face, BioStar 2 QR, QR/Barcode), 1:1 security level.
Be sure that the device is selected correctly. Otherwise, the device cannot
recognize the data file.

Data File Import

1) Click and then click Data File Import.

2) Select the desired file (*.tgz) and then click Open.

3) A success message will appear on the screen when import successfully.

Adding User Credentials

You can add various user credentials such as PINs, fingerprints and cards.

Adding PIN

Auth Mode

Enroll Fingerprint

Enroll Face

Enroll Visual Face

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