2023 Benefit Summary
2023 Benefit Summary
2023 Benefit Summary
Manulife Financial
Benefits Booklet
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Table Of Contents
Introduction
Dental
Extended Health Care Benefit
Counselling Services [Workplace Advisor]
Health Service Navigator®
Long-Term Disability
Life Insurance
Survivor Benefit
Accidental Death and Dismemberment Insurance
Critical Illness
Conversion Option
FollowMeTM Health
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At this point, you will have received some basic information about how you can connect with Manulife Financial and how to submit claims. Now, I would
encourage you to spend a few moments reviewing our plan's coverage so you can better understand what's available. You'll learn about not only the
more routine things, but also about some of the benefits available that you may need to draw on in a time of crisis. Your plan is here to offer you some
support in the event you encounter unforeseen circumstances in the future.
After reviewing the coverage, if you have any questions, check in with our plan administrator.
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Dental
Deductible None
Dental Fee Guide Current Manitoba Fee Guide for General Practitioners
Level II - Supplementary Services 80% to a combined maximum of $1,500 per calendar year
Exclusions
If you anticipate charges for any treatment to exceed $500, please submit a pre-treatment plan before receiving the service so you can understand what portion your plan may
cover.
Your plan will pay benefits for the least expensive course of treatment when there are two or more courses of treatment covered that would produce professionally adequate results
for a given condition. Manulife's professional dental consultant will aid in evaluating the various courses of treatment available to determine which is professionally adequate.
If you apply for coverage for Dental insurance late, Late Dental Application insurance will be limited to $125 for each insured person for the first 12 months of coverage.
All claims must be submitted within 12 months after the date the expense was incurred. However, upon termination of your insurance, all claims must be submitted no later than 90
days from the termination date.
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This plan will not automatically assume eligibility for all drugs, services and supplies. New drugs, existing drugs with new indications, services and
supplies are reviewed by Manulife Financial using the due diligence process. Once this process has been completed, the decision will be made by
Manulife Financial to include as a covered expense, include with prior authorization criteria, exclude or apply maximum limits.
Maximum Unlimited
Exclusions
No Extended Health Care benefits are payable for expenses related to:
for Medical Travel Emergencies and Emergency Travel Assistance only, self-inflicted injuries, unless medical evidence establishes that the injuries
are related to a mental health illness
war, insurrection, the hostile actions of any armed forces or participation in a riot or civil commotion
committing or attempting to commit an assault or criminal offence
injuries sustained while operating a motor vehicle while under the influence of any intoxicant or if blood contains more than 80 milligrams of alcohol
per 100 millilitres of blood at the time of injury.
an illness or injury for which benefits are payable under any government plan, workers' compensation or legally mandated program
charges for periodic check-ups, broken appointments, third party examinations, travel for health purposes, or completion of claim forms
services or supplies provided by an employer, association or trade union's medical or dental department
services or supplies for which no charge would normally be made in the absence of insurance
services and supplies where reimbursement would have been made under a government-sponsored plan, in the absence of insurance
services or supplies which are not permitted by law to be paid
services or supplies which are required for recreation or sports
services or supplies which would have been payable by the Provincial Plan if proper application had been made
medical treatment which is not usual or customary, or is experimental or investigational in nature
medical or surgical care which is cosmetic
services or supplies which are performed or provided by the insured person, an immediate family member or a person who lives with the insured
person
services or supplies which are provided while confined in a hospital on an in-patient basis
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All claims must be submitted within 12 months after the date the expense was incurred. However, upon termination of your insurance, all claims must be submitted no later than 90
days from the termination date.
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EHC - Drugs
100% Co-insurance
Direct Drugs
preventive vaccines and medicines (oral or injected) c) up to a 100 day supply may be payable in long term
fertility drugs therapy where the larger quantity is recommended as
anti-smoking drugs
appropriate by the Physician and the Pharmacist.
anti-obesity drugs
sexual dysfunction drugs
drugs, biologicals and related preparations which are administered in If you are a Quebec resident, your plan's coverage will
hospital on an in-patient or out-patient basis coordinate with RAMQ.
drugs determined to be ineligible as a result of due diligence
cotton swabs, rubbing alcohol, automatic jet injectors and similar
equipment used in the treatment of diabetes
charges to administer serums, vaccines & injectable drugs
experimental or investigational drugs not approved as an effective,
appropriate and essential treatment of an illness or injury
natural health products (products with a NPN)
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Excludes:
Medical Equipment
4 per calendar year for surgical brassieres
Includes items such as:
$250 per lifetime for wigs and hairpieces
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EHC - Hospital
100% Co-insurance
in a Semi-Private Room
in excess of the hospital's public ward charge
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Stable means in the 90 days before departure, the insured person has
not:
been treated or tested for any new symptoms or conditions;
had an increase or worsening of any existing symptoms;
Emergency medical coverage changed treatments or medications (other than normal adjustments
for ongoing care);
Conditions: been admitted to the hospital for treatment of the condition.
Conditions:
Emergency Travel Assistance 100% with all maximums below stated in Canadian Funds.
Including:
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Personalized information and tools that are selected by counselling professionals with your best interests in mind.
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Whether you or a family member have been diagnosed with a critical or chronic health condition, or you are simply
curious about the services available in your area, Health Service Navigator® points you to agencies or resources that
may be able to provide the information you need, including:
tips and tools you can use to navigate through the Canadian health care landscape
a national physician search database
provincial health plan information
health, medical condition, treatment plan options and medication information you can trust, and
a second medical opinion service for times when you may want to double check a serious medical diagnosis you, your spouse or your child has
received
With the exception of the second opinion service (which is available by phone only), Health Service Navigator tools are all
available for you or your spouse or children any time on the Plan Member Secure Site.
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Long-Term Disability
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- your own occupation, during the Qualifying Period and the following
2 years, and
Exclusions injuries sustained while operating a motor vehicle while under the
influence of any intoxicant, including alcohol
abuse of addictive substances, including drugs and alcohol, unless
you are actively participating and co-operating in an in-patient
medical treatment program for substance abuse which has been
approved by Manulife Financial
a Pre-Existing Condition which causes disability within the first 12
months of your Long Term Disability coverage. A Pre-Existing
Condition is any injury or illness (whether diagnosed or not) for which
you were treated or attended by a physician, or for which drugs were
prescribed, within 90 days prior to the effective date of your coverage
Amount of Disability Benefit Payable The amount of disability benefit payable to you is the
Benefit Amount shown above reduced by any amount you
receive or are entitled to receive from the following sources
for the same or related disability:
Workers' Compensation or similar coverage
Canada or Quebec Pension Plans
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Termination of Payments Your disability benefit payments will cease on the earliest
of:
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- your own occupation, during the Qualifying Period and the following
2 years, and
Submitting Claims: Please contact your Plan Administrator 6 to 8 weeks prior to the end of your Qualifying Period.
Manulife Financial will contact you to discuss details of your Long Term Disability coverage.
Payments: Disability benefit payments will be made monthly in arrears. Any payment for a period of less than one month
will be made at a daily rate of one-thirtieth of your monthly benefit amount.
Rehabilitation Assistance
Once Manulife Financial determines that you are Totally Disabled, if appropriate, and at Manulife Financial's discretion,
you may be offered rehabilitation to assist you in returning to gainful employment, either to your pre-disability occupation
or to another occupation.
In considering whether Rehabilitation Assistance is appropriate for you, Manulife Financial will take into account:
the nature, extent and expected duration of your disability
your level of education, training or experience
the nature, scope, objectives and cost of a Vocational Plan
Vocational Plan
A Vocational Plan is a training or job placement program that is expected to facilitate your return to gainful employment. If
it is determined that Rehabilitation Assistance is appropriate for you, in partnership with you and your employer, Manulife
Financial will provide a structured Vocational Plan that will prepare you for a return to work, either:
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If you cease to participate in the Vocational Plan because of a change in your medical status, Manulife Financial will
require medical evidence documenting how your current medical status prevents you from continuing with the Vocational
Plan. If you are not available or do not co-operate or participate in the Vocational Plan, you will no longer be entitled to
disability benefits.
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Life Insurance
You may also wish to consider supplementing this coverage by purchasing any available Optional or Personal Benefits coverage available for your plan.
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Your beneficiary or estate must submit a claim within 90 days of the date of death. He or she can obtain the necessary
paperwork from your plan sponsor. Claims for Waiver of Premium must be submitted within 180 days of the end of the
qualifying period.
If you are terminally ill and not expected to live more than 24 months, and you require financial assistance, you may
qualify for a Compassionate Assistance loan.
You have the right to designate and/or change a beneficiary, subject to governing law. The necessary forms are available
from your Plan Administrator.
You should review your beneficiary designation to be sure that it reflects your current intent.
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Survivor Benefit
If you die while your dependents are insured under the Coverage will continue until the earliest of:
program, Manulife Financial will continue coverage for
some benefits without payment of premium: the date your dependent is no longer a dependent
the date similar coverage is obtained elsewhere
Extended Health Care
the date the Group Policy terminates
Dental Care
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No Accidental Death & Dismemberment benefits will be Loss of or Loss of Use of One Arm or One Leg - 75%
payable if the loss results from any of the following: Loss of or Loss of Use of One Hand or One Foot- 66 2/3%
suicide or self-inflicted injuries Loss of sight of One Eye - 66 2/3%
war or insurrection, the hostile actions of any armed forces, or Loss of Speech or Hearing in Both Ears - 66 2/3%
participation in a riot or civil commotion
Loss of Thumb and Index Finger or at least Four Fingers of One
an infection (except pyogenic infections from an accidental cut or Hand - 33 1/3%
wound), illness or disease, or the medical treatment of any illness or
disease, or bodily or mental infirmity Loss of All Toes of One Foot - 25%
Loss of Hearing in One Ear - 25%
riding in, boarding or leaving, or descending from, any aircraft as a
pilot, operator or member of the crew Hemiplegia, Paraplegia or Quadriplegia - 200%
riding in, boarding or leaving, or descending from, any aircraft which
is owned, operated or leased by or on behalf of your employer
In the case of loss of speech or hearing, or loss of use of
committing or attempting to commit an assault or criminal offence
an arm, hand or leg, the loss must be continuous for 12
injuries sustained while operating a motor vehicle while under the months and determined to be permanent, after which time
influence of any intoxicant, including alcohol
the benefit is payable.
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must be submitted within 90 days of the date of injury or death. Necessary paperwork is available from your plan
Claims
sponsor. Claims for Waiver of Premium must be submitted within 180 days of the end of the qualifying period.
You have the right to designate and/or change a beneficiary, subject to governing law. The necessary forms are available
from your Plan Administrator.
You should review your beneficiary designation to be sure that it reflects your current intent.
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Critical Illness
You may also wish to consider supplementing this coverage by purchasing: Optional Personal Critical Illness
Within the first 90 days of coverage no benefit will be paid for cancer or
benign brain tumour if the insured exhibits or receives any of the
following:
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Individual plan options available to purchase if you are leaving the plan
When your group coverage ends, your relationship with Manulife doesn't have to stop there. You have the option to purchase your own
personal plans.
Conversion Option
Some core coverage benefits (Life, Optional Life, Critical Illness, Optional Critical Illness) give you the option to purchase
individual coverage when your group benefits terminate or reduce, without needing to provide medical evidence. Your
application for the individual policy along with the first monthly premium must be received by Manulife Financial within 31
days of the termination or reduction of your coverage. Other specific conditions for coverage may be noted in each
benefit information section of this document.
For more information on the conversion privilege, please see your Plan Administrator. Provincial differences may exist.
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FollowMeTM Health
The FollowMe Health plan is specially designed for those whose group health coverage has recently or will soon come to
an end. FollowMe Health allows you to continue enjoying health and dental benefits without completion of a medical
questionnaire, so there's no need to worry about interruption of coverage for you or your loved ones.
If you apply within 60 days of your loss of group health and dental benefits, you will qualify without having to complete a
medical questionnaire.
With four different plans and levels of coverage to choose from, you're certain to find the FollowMe Health plan that
meets your needs.
To find out more, request a brochure, get a quote, apply online or print an application, go to www.coverme.com or call 1-877-
COVER ME® (1-877-268-3763)
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Definitions
Explanation of some of the terms used in this document
Co-insurance
The way the cost of a service is shared between you and your plan. It exists in addition to any deductibles. So for example, an 80% co-insurance means
that after the deductible has been satisfied, your plan will cover up to 80% of the bill and you would pay the rest.
Co-payment
The fixed amount that you must pay towards the cost of a service each time you use your plan. Most often, co-payments exist in situations where a claim
is settled at point of sale. For instance, you might see a drug benefit with a $2.00 co-pay amount. Regardless of the cost of the prescription being filled,
you are required to pay $2.00.
Dependent
Your Spouse or Child who is insured under the Provincial Plan.
Spouse
your legal spouse, or a person continuously living with you in a role like that of a marriage partner
Child
your natural or adopted child, or stepchild, who is:
unmarried
under the age stated below:
for Dental coverage - under age 21, or under age 25 if a full-time student;
for Extended Health Care coverage - under age 21, or under age 25 if a full-time student
for other coverages (if applicable) - under age 21, or under age 25 if a full-time student;
not employed on a full-time basis
not eligible for insurance as an employee under this or any other Group Benefit Program
a child who is incapacitated on the date he or she reaches the age when insurance would normally terminate will continue to be an eligible dependent.
However, the child must have been insured under this Benefit Program immediately prior to that date
a child is considered incapacitated if he or she is incapable of engaging in any substantially gainful activity and is dependent on the employee for
support, maintenance and care, due to a mental or physical disability. Manulife Financial may require written proof of the child's condition as often as
may reasonably be necessary
a child must be at least 14 days old to be eligible (excluding Dental and Extended Health Care coverage)
Drugs
must be prescribed in writing by a physician, dentist or other health care professional whose scope of practice within their province permits them to
write a prescription;
must be dispensed by a licensed pharmacist;
must have been approved for use by Health Canada and have a drug identification number(DIN).
RAMQ - Drug Benefit and Pharmacy Services for persons who reside in Quebec
If you and your dependents reside in Quebec, the following provisions apply to your drug benefit coverage:
drugs that are on the List of Insured Drugs that is published by the Régie de l'assurance-maladie du Québec (RAMQ List), provided such drugs are on
the list at the time the expense is incurred; and
covered pharmacy services that are to be paid when the drug is on the RAMQ List; and
drugs that are listed as a covered expense under your drug plan but are not on the RAMQ List.
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The following provisions apply to the coverage of drugs that are on the RAMQ List and pharmacy services for private plans, as legislated by An Act
Respecting Prescription Drug Insurance and the Health Insurance Act (R.S.Q. c., A-29-01). Coverage for all other drugs will be subject to the regular
provisions included in your benefit plan.
a) Benefit Percentage
Prior to the annual out-of-pocket maximum being reached, the percentage of covered drug expenses payable under this benefit will be as follows:
i) For any drug on the RAMQ List which is not otherwise covered under the terms of this benefit, the percentage payable is the percentage as set out by
legislation.
ii) For any Legislated pharmacy services which are not otherwise covered under the terms of the Policy, the percentage is as set out by the then
applicable Legislation.
iii) For any drug on the RAMQ List which is covered under the terms of this benefit, the percentage payable is the greater of:
ii) the portion of covered drug expenses that is paid by an insured person, when the percentage of covered expenses payable under this benefit is less
than 100%; and
iii) covered pharmacy services that are performed by pharmacists for drugs on the RAMQ formulary.
The annual out-of-pocket maximum for you and your spouse is as stipulated in the legislation and includes those portions of covered drug expenses and
covered pharmacy services relating to a drug on the RAMQ formulary paid for your dependent children.
For the purposes of calculating the out-of-pocket maximum for you and your spouse, those portions of covered drug expenses and covered pharmacy
services paid for your dependent children will be applied to the person who is closest to reaching the annual out-of-pocket maximum.
c) Deductible
Deductible amounts (if any) for the drug benefit will apply, until the annual out-of-pocket maximum is reached. Thereafter, the deductible will not apply.
d) Lifetime Maximums
Lifetime maximums (if any) will not apply to drugs on the RAMQ List or covered pharmacy services. Drug and pharmacy service coverage provided after
the lifetime maximum stated under this plan is reached is subject to the following conditions:
i) only drugs that are on the RAMQ List are covered, and
ii) covered pharmacy services that are performed for drugs on the RAMQ List, and
iii) the percentage payable by Manulife Financial for covered expenses is the percentage as set out by legislation.
Drug coverage and covered pharmacy services provided for dependent children after the age stated in this Benefit Booklet is subject to the following
conditions:
only drugs that are on the RAMQ List are covered, and
covered pharmacy services performed for a drug on the RAMQ List, and
the percentage payable by Manulife Financial for covered expenses is the percentage as set out by legislation.
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iii) the percentage payable by Manulife Financial for covered expenses is the percentage as stipulated in the legislation
iv) the Annual Out-of-Pocket Maximum is as stipulated in the legislation
Coverage for drugs that are listed as a covered expense under this Benefit but not on the RAMQ List will be subject to all the standard provisions
included in this Benefit Booklet.
Due Diligence
A process employed by Manulife Financial to assess new drugs, existing drugs with new indications, services or supplies to determine eligibility under
the plan. This process may use pharmacoeconomics, cost effectiveness analysis reference information from existing Federal or Provincial formularies,
recognized clinical practice guidelines, or an advisory body.
Earnings
Earnings are your regular rate of pay from your employer (prior to deductions)
including regular bonuses
including regular overtime pay
Earnings may include other income as agreed to in writing by your employer and Manulife Financial.
If you are being paid on a commission basis, your earnings will be as reported on your T4/T4A form for the previous year. If you have less than one year
of service with your employer, your earnings will include an average of the total commissions paid over your actual period of employment.
For the purposes of determining the amount of your benefit at the time of claim, your earnings will be the lesser of:
the amount reported on your claim form, or
the amount reported by your employer to Manulife Financial and for which premiums have been paid.
Experimental or Investigational
Not approved as an effective, appropriate and essential treatment of an illness or injury.
Medically Necessary
Accepted and recognized by the Canadian medical profession and Manulife Financial as effective, appropriate and essential treatment of a phase of an
illness or injury. Manulife Financial has the right after due diligence has been completed to determine whether the drug, service or supply is eligible
under the Plan.
Non-Evidence Limit
The amount of insurance benefits you can receive without needing to provide proof of good health. Anything over this figure means that Manulife must
review medical evidence before you are approved for the higher amount.
Out-Of-Pocket Maximum
This is the maximum amount of money you will have to pay on your own before your insurance benefits begin to take over and pay. It includes things like
deductibles, and co-insurance, but not things like co-payments or your monthly premium.
Prior Authorization
A claims management feature applied to a specific list of drugs, supplies or services to determine eligibility based on predefined clinical criteria and a
pharmacoeconomic or cost effectiveness evaluation.
Pyogenic Infection
A bacterial infection or inflammation that produces a generally viscous, yellowish-white fluid formed in infected tissue. The fluid consists of white blood
cells, dead tissue and cellular debris.
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