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Business Gr11 Creative Thinking

A detailed summary of creative thinking and problem solving in the workplace

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bananapower3713
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92 views4 pages

Business Gr11 Creative Thinking

A detailed summary of creative thinking and problem solving in the workplace

Uploaded by

bananapower3713
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Creative thinking

 Creative thinking is when people are able to think of new and original
approaches and ideas to find solutions to challenges.
 Creative thinking is being resourceful by applying artistic and clever ideas to
create something original or new.

Routine thinking
 Is associated with a LEFT brain function where the focus is on logical thought
and a methodical way of doing things.
 It is where consistent, normal thinking is applied to a specific situation.
 Doing things in the same way will lead to the same results because past decisions
are used to solve current problems.
 No new ideas or thought patterns are generated.

Creative thinking
 Is associated with a RIGHT brain function where new ideas are generated.
 The focus is on being creative, using one's imagination, insight, art, and music
awareness to find solutions to unique challenges.
 This process is used to come up with new ideas to solve problems in a way that is
unusual and different from how things had been done before.
 This results in exploring innovative ideas and different ways of doing things in
order to obtain better results.

Conventional thinking
 These are solutions that are believed and followed by everyone.
 These solutions are what most people expect, and they appear to be normal.
 They focus on being relevant to a situation.
 Usually, there is only one solution to each problem or challenge.

Non-conventional thinking
 Solutions that are not created as part of the norm, and which do not follow what
is generally done or believed in.
 These solutions are creative and unique and are usually a result of creative
thinking.
 They are often interrupted or changed by better ideas.
 Diverse solutions may be applied to problems or challenges.
Environments that stimulate creative thinking

 Inspire staff to come up with new ideas.


 Plan regular workshops so that brainstorming sessions can be held to generate
new ideas.
 Encourage job exchanges within the organisation and other businesses to
improve creativity in the workplace.
 Encourage alternative ways of working and doing things.
 Ensure that communication channels remain open by placing suggestion boxes
around the workplace.

Advantages of creative thinking

 Businesses will be able to solve complex problems.


 The morale among staff members will be improved.
 Creativity may lead to new inventions, which will improve the general standard
of living.
 Managers will be inspired to lead their teams more efficiently.
 Managers and employees wil feel that they have contributed towards problem-
solving.
Problem solving
Businesses use problem-solving as an instrument to determine if there are aspects
within the business environment that needs to be changed.

This is done so that there is better control over the business environment, and to ensure
that if there is anything that needs to be corrected, the solutions are found and
implemented as quickly as possible.

MEANING:

 Problem-solving is the process of studying a situation to find ways to bring about


change.
 It involves collecting facts that include problem finding and problem shaping.
 Creative and logical skills need to be applied to find solutions to the identified
problems.
 Problems can be solved by an individual, a group, or a team member.

Delphi Technique
The Delphi Technique is used to solve new and complex problems.
A panel of experts who never meet each other face-to-face, comes up with creative
solutions to problems without having to sit through long, drawn-out group meetings.

Application

 Businesses should invite a panel of experts to study the complaints from


customers.
 Experts do not have to be in the same place and will be contacted individually.
 A questionnaire consisting of questions on how to improve the quality of
products or services must be designed and distributed to the panel members and
experts.
 The responses from the experts must be summarised in a feedback report.
 After consensus has been reached, the best solution is chosen.
Force field analysis

Force Field Analysis is used for decision-making, especially when implementing change
management.
The analysis involves identifying the advantages and disadvantages of a decision for
change.

Application

 A score is allocated to each force using a numerical scale, where 1 is weak and 5
is strong.
 The current situation or problem and the desired situation or solution are
described.
 The key restraining forces and their strengths should be discussed.
 The key driving forces and their strengths should be discussed.
 Choose the force with the highest score as the solution to the problem.
 Identify priorities and develop an action plan.

SOLUTIONS TO A BUSINESS PROBLEM

 In the business environment, employees need to work with each other


collaboratively to be successful in finding solutions to business problems.

 Employees working with one another to solve business problems build positive
employee morale, which leads to buy-in when implementing the solutions.

Advantages of working with others to solve problems:

 Working together is encouraged to produce greater results.


 The workload decreases because everyone shares the problem and their
experiences.
 It facilitates learning from one another when colleagues are able to teach or
explain things to one another, especially when working in groups.
 Access to a broader base of skills, knowledge, and experiences helps if you can
get the opinion of others on a matter.
 More ideas can be triggered from other employees' ideas which can help the
problem- solving process.

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