Post-implementation review report outline

The SAP implementation of East Canada Paper has gone live. As a technology
consultant, you are conducting a post-implementation review. Based on the case study
and the additional input, capture the following information.

Task 5.1.1 Review the feedback.

List the post-implementation feedback received from users and monitoring tools. List at
least four issues.

<Document your response in the table below. Add more rows as needed.>
Serial Issue
No.
1 Performance Issues: Users reported slow response times and delays in system processing, impacting
daily operations
2 Interface Complexity: Some users found the SAP interface to be complex, leading to difficulties in
navigating and executing tasks efficiently
3 Data Synchronization: Inconsistencies in data synchronization were observed, causing discrepancies
between SAP and other integrated systems.
4 Reporting Challenges: Users expressed challenges in generating and customizing reports, affecting their
ability to extract meaningful insights from the system

Categorize the feedback into technical issues and non-technical issues. List at least four
issues and the categorization.

<Document your response in the table. Add more rows if needed.>

Serial Issue Technical or Non-technical, or Probably
No. both
1 Performance Issues: Users reported slow response Technical
times and delays in system processing, impacting
daily operations.
2 Interface Complexity: Some users found the SAP Non-Technical
interface to be complex, leading to difficulties in
navigating and executing tasks efficiently.
3 Data Synchronization: Inconsistencies in data Technical
synchronization were observed, causing
discrepancies between SAP and other integrated
systems.
4 Reporting Challenges: Users expressed challenges Technical
in generating and customizing reports, affecting their
ability to extract meaningful insights from the system.

1
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 Task 5.1.2 Identify likely reasons and resolution for the issues.
Document the likely reasons and resolutions for the issues identified. Document these for
at least four issues.

<Document your response in the table below. Add more rows as needed.>
Serial Issue Technical or Likely reasons and resolution
No. Non-technical,
or Probably
both
1 Performance Issues: Users Technical Likely Reasons: The server infrastructure may be
reported slow response times underpowered or improperly configured.
and delays in system
processing, impacting daily Resolution: Conduct a performance audit, optimize
operations. server configurations, and consider upgrading
hardware if necessary
2 Interface Complexity: Some Non-Technical Likely Reasons: Lack of user training on the new
users found the SAP interface interface design.
to be complex, leading to
difficulties in navigating and Resolution: Enhance user training programs,
executing tasks efficiently. provide detailed documentation, and consider UI/UX
improvements for a more intuitive design.
3 Data Synchronization: Technical Likely Reasons: Integration issues between SAP
Inconsistencies in data and other systems.
synchronization were
observed, causing Resolution: Conduct a thorough integration review,
discrepancies between SAP update connectors, and implement data consistency
and other integrated systems. checks to ensure synchronization accuracy.

4 Reporting Challenges: Users Technical Likely Reasons: Insufficient training on the reporting
expressed challenges in features or limitations in the reporting module.
generating and customizing
reports, affecting their ability to Resolution: Provide advanced training on reporting
extract meaningful insights functionalities, and evaluate and enhance the
from the system. reporting module to address limitations

2
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 Task 5.1.3 Document the lessons learned.
Document the lessons that you learned from this SAP implementation. As a technology
consultant in this project, you created many deliverables for this project. You have also
seen the exemplars for some of these documents. What do you see as an opportunity for
improvement? Did you miss out on any requirements of East Canada Paper? List three
lessons learned.

<Document your response in the table below. Add more rows as needed.>
Serial Lessons learned
No.
1 Lesson Learned: Inadequate Testing on Customer-Facing Features Details: The incorrect appearance of
delivery dates for customers is a critical issue that could impact business operations. The lesson learned
is the need for thorough testing, especially for features directly impacting customers.
2 Lesson Learned: Insufficient User Training Details: Interface complexity was a significant issue,
highlighting the importance of comprehensive user training. The lesson learned is the need for enhanced
training programs to ensure users are comfortable with the new system's interface
3 Lesson Learned: Integration Challenges Details: Inconsistencies in data synchronization indicated
potential integration issues. The lesson learned is the importance of conducting rigorous integration
testing and ensuring seamless communication between SAP and other integrated systems.

3
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