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How To Manually Upload AutoSupport Messages To NetApp in ONTAP 9

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31 views4 pages

How To Manually Upload AutoSupport Messages To NetApp in ONTAP 9

Uploaded by

joseph
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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How to manually upload AutoSupport messages to NetApp in ONTAP 9

https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/How_to_manually_upload_AutoSupport_mes…
Updated: Thu, 06 Jun 2024 14:31:28 GMT

Applies to
• ONTAP 9
• AutoSupport

Description
• For a small number of users, it might not be possible for AutoSupport messages to be sent automatically
due to network connectivity limitations.
• However, the AutoSupport data might be required for Technical Support to efficiently troubleshoot a system
failure or to allow you the ability to view your systems' data using Active IQ.
• For example, Upgrade Advisor requires the AutoSupport data to uploaded before creating the report.

'NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations
provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations
provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or 1
techniques herein is a customers responsibility and depends on the customers ability to evaluate and integrate them into the customers operational
environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this
document.'
Procedure

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Collection options

Collect an existing AutoSupport

1. Identify the sequence number of the AutoSupport messages you want to retransmit/collect.

::> system node autosupport history show -fields subject,generated-on


-node <nodename>

2. Retransmit all the required AutoSupport messages to local files in the root volume to get them into the
archive file format (.7z):

::> system node autosupport history retransmit -node <nodename> -seq-


num ### -uri file:///mroot/etc/log/retransmit/body.7z

Invoke a New AutoSupport

1. This will provide the most current content

::> system node autosupport invoke -node <nodename> -type all


-message "invoke.all" -uri file:///mroot/etc/log/retransmit/body.7z

Upload AutoSupport

1. Use the HTTPS Web SPI interface to download the files

https://<cluster_mgmt_IP>/spi/<node_name>/etc/log/retransmit/

2. Navigate to the Active IQ AutoSupport Upload page, click the

© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 2
button, and choose the .7z files you downloaded

Note: The filename must contain at least 1 alphabet letter. ex. a2000123456.7z

3. The upload status will change to Success once it is completed

Notes:

• If uploading more than 1 file at a time. The files must be named differently.
• It might take up to 120 minutes during weekends and peak processing hours.
• If the AutoSupport 7z file is larger than 25 MB, use NetApp Authenticated File Upload

Clean up the manual AutoSupport file

• Follow How to delete manually invoked autosupport files.

Additional Information
• What is Active IQ
• Managing AutoSupport
• How to enable remote access to a node’s root volume in a cluster
• How to decode an Autosupport file output with Docker

© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 3
• Upgrade Advisor fails to generate upgrade plan in Active IQ Digital Advisor

© 2023 NetApp.No part of this document covered by copyright may be reproduced in any form or by any means—graphic, electronic, or mechanical,
including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner. For more
information, see Legal Notices. 4

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