Chapter 8 POM
Chapter 8 POM
Examples to Illustrate:
● Retail Example: A convenience store chain chooses to open in high-traffic urban
areas to increase sales. However, opening a new location close to an existing store
might attract the same customers rather than expanding their market, so they carefully
analyze customer demographics and traffic patterns.
● Manufacturing Example: A furniture company decides to relocate to an area with lower
labor costs and proximity to timber suppliers. This move reduces both production costs
and the cost of transporting raw materials to the factory.
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Evaluating location alternatives is a crucial process in business operations and can significantly
affect cost, efficiency, and profitability. Several techniques help organizations assess the best
location by balancing economic, logistical, and qualitative factors. These include:
1. Determine Fixed and Variable Costs: Identify the fixed and variable costs associated
with each potential location.
2. Plot Total-Cost Lines: Graphically represent the total costs for each location at different
output levels.
3. Evaluate Lowest Total Cost or Highest Profit: Compare locations to see which has
the lowest total cost for a given output or highest potential profit.
Example:
A $250,000 $11
B $100,000 $30
C $150,000 $20
D $200,000 $35
In this example, at 10,000 units, Location C provides the lowest total cost.
1. Select Relevant Factors: Identify factors important for the location (e.g., market
proximity, labor availability, transportation costs).
2. Assign Weights: Assign importance to each factor (e.g., 1 to 10), with higher weights
indicating greater importance.
3. Score Each Location: Rate each location based on how well it meets each factor.
4. Multiply Scores by Weights: Calculate the weighted score for each location.
5. Summarize the Scores: The location with the highest weighted score is usually chosen.
Example:
Suppose the factors are labor availability, transportation costs, and market proximity, with
weights assigned as follows:
Transportation 0.3 80 70
Costs
For Location A:
In this example, Location B has the highest weighted score and would be selected.
4. Transportation Model
This is a specialized linear programming algorithm used when multiple sending and
receiving points are involved, especially in cases where new facilities are added to an existing
system. The model aims to minimize total transportation costs by analyzing different shipping
routes and combinations.
Example:
Consider a scenario where goods must be shipped from three suppliers to four warehouses.
The transportation model helps decide the optimal shipping quantities and routes to minimize
costs, while meeting demand and supply constraints.
Summary:
● Locational Cost-Profit-Volume Analysis: Focuses on minimizing total costs or
maximizing profits by comparing fixed and variable costs across locations.
● Factor Rating: Allows for both qualitative and quantitative factors in decision-making.
● Center of Gravity Method: Minimizes transportation costs by finding a central location.
● Transportation Model: Optimizes transportation costs when dealing with multiple points
in the supply chain.
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Service and retail businesses typically face different factors when making location decisions
compared to manufacturing firms. Since they often focus on customer access, demographics,
and competition, their primary goal is to maximize revenue or profit, not minimize costs as in
manufacturing.
Here are key considerations for service and retail location decisions:
1. Customer Access
In service and retail, proximity to customers is essential. Businesses like banks, supermarkets,
restaurants, and medical offices prioritize locations that are convenient for their customers.
Ease of access can be a major deciding factor for customers when choosing where to shop or
seek services.
● High-traffic areas (both vehicle and foot traffic) are particularly attractive to retail
businesses.
● For local services (like dentists or barbers), proximity to the neighborhood or
community being served is crucial.
● Some businesses, such as online services or call centers, may not prioritize customer
access because their services are remote.
2. Demographics
Demographics of a location’s customer base significantly influence decisions:
● Age, income, education, and population density can determine the demand for
products or services.
● Businesses targeting high-income customers may choose locations in affluent areas,
while those targeting younger populations might locate near universities or urban areas.
● Fast-food chains and supermarkets are often located where they can provide
convenience to passing customers.
● Businesses with unique products may not need to worry about proximity to competitors
as much, since their offering draws in customers on its own.
● Automobile dealerships or shopping malls often locate near each other because
customers prefer to shop around, and the high traffic helps all businesses.
● Medical offices and service providers often locate near hospitals or in centralized
areas for ease of patient access.
● Sales, market share, and profitability: How can these be optimized across all
locations? This might involve upgrading facilities, expanding or relocating outlets, or
closing underperforming stores.
● Competition within outlets: Where should new outlets be located to expand market
share without cannibalizing sales from other stores within the same chain?
● Competitor impact: What effect will a competitor opening nearby have on sales and
profitability?