Instructions:

1. Record some sample recordings according to the script below.

2. Label each recording based on scenario/section (e.g “Inbound Call – Telco - Greeting”)
3. Zip all recordings into 1 file and attach it to the reply email.

Things to note:

1. Try to minimize noise.

2. Use the tone/persona that you think is most suitable for each scenario.
3. Use .wav as recording format.

Scenario Node/Section Script

Greeting Good morning, this is Cindy from Wiz AI. May I speak to
Juan Dela Cruz?
Payment Reminder Thank you for providing the correct information.
Tumawag po ako regarding your Wiz AI account balance
Payment Reminder – of 1499.56 na nag due last August 15. Check lang namin
1 day past due kung kailan nyo po pwedeng i-settle ang account?
Persuasion Ah ganun po ba. Kaya po ba i-settle before August 30?
Kasi pag beyond this date pwede pong madisconnect
ang account nyo. At may reconnection fee po yun na
836 pesos. Kaya po bang mabayaran?
Payment Reminder Hi, reminder lang na overdue na po ang payment niyo
since July 15. Ang outstanding balance ay 3254.38 pesos
kasama na dito yung daily interest at daily penalty fee.
Kaya po bang bayaran today para na di na madagdagan
yung outstanding balance?
Persuasion Ah, reminder lang na may overdue fee na on top of the
billed amount. Madadagdagan pa ito pag lalong
madelay ang payment. Since affected ang credit
Payment Reminder –
standing niyo, mahihirapan po kayong magrequest ng
Overdue Harsh
credit limit increase, at mag loan sa iba pang platforms
or banks in the future. Kaya po bang gawan ng paraan
para mabayaran today
Closing Sige po, pakibayaran na lang po ASAP para di na po
madagdagan ang penalties. Hintayin po namin yung
payment and kung wala pong nareceive, tawagan na
lang po namin kayo ulit. Thank you for taking my call
and have a nice day. Bye.
Greeting Good afternnon, this is Cindy from Wiz AI. How can I
help you today?
KB – Tech Issue I am sorry to hear that you're having a landline issue. To
Inbound Call - Telco
help you in resolving your concern, I’ll have to transfer
you to our technical support team. Is it ok if I transfer
you now?
 KB – Ticket Status Upon checking, you have an existing ticket with ticket
number SN231133. Our technician is scheduled to visit
your place on August 20. Estimated arrival is between
8AM to 12NN. Please be reminded that our technician
is not authorized to receive payment during repair. You
may report issues encountered with our technician thru
our hotline. I will also log a follow up to this ticket on
your behalf and we'll update you through text. Is there
anything else I can help you with?
Greeting Hello, Si Jen po ito from Wiz AI Business Advisory.
Meron kaming upcoming Free Shipping Campaign na
makakatulong para dumami ang store visits and sales
niyo. Would you like to join?
Campaign Details We strongly suggest na mag join kayo ng campaigns
because campaign store visits are five times higher
Campaign Invitation
compared sa average daily visits. Sure na tataas
- Ecommerce
revenue ninyo during campaigns. Can I guide you po
kung paano mag join?
Instructions First, punta po kayo sa Seller App --
then go to Campaign -- Click niyo po yung Super+
Campaigns tab -- tapos click available campaign -- you
can click join right away. Did you see it?
Greeting Good morning, si Mica po ito ng Wiz AI Insurance.
Kamusta po kayo?
Pitch I’m glad to hear. We’d also like to share with you our
latest Insurance product, Wiz AI’s Income Protect Plus.
For as low as Php715 a year, protektado ka na sa Covid,
dengue at Chikungunya. Meron ka na ding FREE
UNLIMITED online consultations mula sa aming mga
ACCREDITED doctors. Pwede ikonsulta sa kanila ang
Telesales - Insurance
anumang sakit o karamdaman ng libre, kahit anumang
oras. Would you like to know more?
Persuasion No worries, no commitment na po ito. Ang Income
Protect Plus po ay may kasamang accidental death
cover na Php 100,000, Php 12,500 for medical
reimbursement and Php 750 daily hospital income. Just
a chance para mas ma-explain po ng aming consultant.
Okay lang po ba?