ACADEMIC YEAR:2021-22

SEMESTER - VI

A STUDY ON LOGISTICS & SUPPLY CHAIN MANAGEMENT OF BLUE DART

A Project Report submitted in partial fulfillment of the requirements for the award ofthe
degree of “Bachelors of Business Administration
(Logistics)”

Submitted by: Ritesh Kumar Singh

Reg no: 121914001006

Under the guidance of ……..

(Assistant Professor)

GITAM INSTITUTE OF MANAGEMENT

GITAM UNIVERSITY
(U/s 3 of UGC Act)
VISAKHAPATNAM
 CONTENTS

No. Content Page No.

1 Project Data Sheet

2 Project Offer / Appointment Letter issued by the Company - Copy

3 Company Profile

4 Business Process / Operations of the Division

5 Learnings from Project

6 Report Formats used in the company

 Data Sheet
Project DETAILS

Student Name: Ritesh Kumar Singh

College: Gitam University
Date of submission of this Report:

1 Date of Commencement of Project

2 Company Name & full address

3 Division / Section

4 Supervisor Name & Designation

5 Faculty (College) Mentor Name

Name & Designation of HR Executive in charge

6
of the Division

7 Last Date of Project

Signature of Faculty Mentor Signature of Student

(with date & office seal)
 EXECUTIVE SUMMARY

Since it may result in lower operational costs, better delivery performance, and higher customer

satisfaction levels, logistics and supply chain management (SCM) as a research area has been

gaining more and more attention from academicians and practitioners over the past 20 years. This

has made an organisation more competitive in terms of cost, quality, delivery, and flexibility. As

more and more multinational corporations (MNCs) source, manufacture, and distribute on a

worldwide scale, making their supply chains exceedingly difficult to manage, the relevance of

logistics and SCM is also growing as a result of globalisation. However, by outsourcing logistics

tasks to knowledgeable logistics service providers (LSP), sometimes referred to as third-party

logistics (3PL) providers, businesses may be able to obtain very efficient and specialised logistical

help while concentrating on their core business operations.

Large multinational LSPs now provide entire supply chain solutions across a wide range of nations

with various socioeconomic and political contexts. In addition to providing value-added services

like customs clearance, freight forwarding, import/export management, inventory management,

assembly and installation, packaging and labelling, distribution, after-sale support, reverse

logistics, and so forth, LSPs also perform core logistical tasks like transportation and warehousing.

Companies can take advantage of LSPs' knowledge while focusing on their core competencies by

outsourcing logistics.

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While SCM focuses more on the chain's connections, agreements, supplier selection, information

and money flows in addition to material flows, building new facilities like plants, warehouses, and

distribution centres, and addressing bigger issues like society, the economy, government, and the

environment, the scope of logistics is largely limited to the routine task of moving and storing

goods. But if one thinks about it carefully, one may recognise that logistics is the foundation of

SCM, and that if logistics breaks down, the entire chain collapses. Despite the fact that logistics

involves commonplace things like warehouses, layouts, material handling equipment, the Motor

Vehicles Act, toll taxes, sales taxes, octroi, documentation, etc., effective management of it has the

potential to make the chain taut and nimble. Therefore, there is growing interest in logistics, and

hence in SCM, around the world.

The logistics company should move forward with the novel concepts if it wants to survive in the

fierce competition. The initiative focuses on Blue Dart's ground operations. The project's work

sheds light on how multimodal transportation will be incorporated into the existing surface

network.

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 COMPANY PROFILE
ABOUT BLUE DART
The premier integrated air express carrier and provider of premium logistics services in South Asia

is called BLUE DART. Through its sales agreement with DHL, the leading global brand in express

distribution services, it has the largest domestic network with over 13,880 sites and serves more than

220 countries and territories internationally.

The mission of BLUEDART is to continuously improve delivery capabilities that are centred on the

unique needs of the customer. They have developed an infrastructure that is unmatched in the nation

today in their pursuit of sustainable leadership in high-quality services.

Modern technology that has been developed locally is used for reservations, space control, customer

service, MIS, and ERP.

Through night freighter flight operations, Blue Dart Aviation has committed capacity to enable their

time-definite morning deliveries.

In addition to bonded warehouses in the six major metros of Bangalore, Chennai, Delhi, Mumbai,

Kolkata, and Hyderabad, there are warehouses in 14 different places throughout the nation.

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ISO 9001 - 2000 countrywide certification by Lloyd's Register Quality Assurance for their entire

operations, products and services.

It’s Competitive Advantage lies in:

Blue dart’s vast and unparalleled Domestic Network

Linked by some of the most advanced communications systems and positioned to offer a

consistent, premium, standardized quality of service.

A spectrum of services to provide customized solutions.

Blue dart is the only express carrier in the country today which offers an entire range of

services that extend from a document to a charter-load of shipments. Its services are relentlessly

monitored to deliver a net service level of 99.96% (as on February, 2014).

It’s Customs and Regulatory expertise

Company had a dedicated team of specialists who provide the expertise for customs as well as

regulatory clearances at all States within the country, to support seamless service to the customer.

It’s Technology

Designed to enhance the reliability of our operations and process efficiency, and add value to the

customer through time and cost savings.

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 It’s Air Network

The only one of its kind in the country today, that is focused on carriage of packages as its

prime business, rather than as a by-product of a passenger airline. A dedicated aviation system to

support Blue Dart's services is self-sustaining, with its own bonded warehouses, ground handling

and maintenance capability.

Its financial credibility

Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+ (Ind)" [F one plus (Ind)] rating

for their short term debt programme of Rs. 30 crores. Further, ICRA Ltd. has also assigned the

highest "A1+" (pronounced A one plus) Rating for their Commercial Paper Programme of Rs. 25

crores.

Its People force

Committed, diverse and over 4,000 strong are company’s most valued asset. All company’s

achievements have been possible because they have a team who believes in themselves and their

company, a team with a winning attitude. Blue dart is a learning organization, valuing self-

development, and most of company’s managers are homegrown.

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History
1983:

Khushroo Dubash, Clyde Cooper, and Tushar Jani establish Blue Dart Courier Services with a

capital base of Rs: 30,000. They forge ties with Gelco Express International U.K., and introduce

India's first international air package express service.

1984:

Blue Dart Courier Services becomes a Global Service Participant of FedEx with the acquisition

of Gelco Express International by FedEx. Blue Dart Courier Services is the first carrier in India to

provide domestic and international on-board couriers, a hub-and-spoke system and a 10.30 a.m.

delivery service.

1988:

Blue Dart Courier Services establishes real-time, on-line tracking for all international shipments

through COSMOS, the FedEx track and trace system.

1991:

Blue Dart Express is registered as a private limited company, and introduces its economical

logistics service option, Dart Surfaceline. It indigenously develops its domestic tracking system,

COSMAT-ITM.

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1992:

Blue Dart Express Pvt. Ltd. connects its in-house domestic E-mail network, and sets up its

employee satisfaction programme - Survey Feedback Action (SFA).

1994:

Blue Dart Express Ltd. goes public with an equity offer of 2.55 million shares, at a premium of

14 times, worth Rs: 382.5 million. Blue Dart Express Ltd. launches Dart Apex (Domestic Air

Package Express), a multi-modal, premium package delivery service, and COSMAT-IITM, an

advanced system which includes track and trace. Blue Dart Aviation is registered as a public limited

company and becomes the first private company to receive government permission for operation

of cargo aircraft in India.

1995:

Blue Dart Aviation acquires 2 Boeing 737-200 freighters and receives ATO permission. Blue Dart

Express Ltd. develops its SMART (Space Management Allocation Reservations and Tracking)

system for its aircraft, the first cargo management system in the country. Blue Dart Express Ltd.

is awarded the "Global Service Participant Sales Award" by FedEx for outstanding sales

performance.

Blue Dart, Calcutta is proud to have the office inaugurated by Mother Theresa of the Missionaries

of Charity, and Nobel Peace Prize Laureate.

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1996:

Blue Dart Aviation launches India's first jet express airline. Blue Dart Express Ltd's turnover

crosses the Rs: 1 billion mark, as it expands its domestic network by entering into strategic alliances

in North, South and West India. Blue Dart Express Ltd. is the first express company in India to

receive an ISO 9001 certification, and post its website on the internet. Blue Dart Express Ltd.,

FedEx and the Heart-to-Heart Foundation, U.S.A., co-operate in bringing the world's largestairlift

of charity to Kolkata.

1997:

Blue Dart Express Ltd. signs agreements with leading international airlines for distribution of

bonded cargo within its network. Blue Dart Aviation launches its domestic charter operations.

1998:

Blue Dart Aviation develops India's first Load and Trim software for its B737F flights. Blue Dart

Express Ltd. launches SMARTBOX, its economical, packaged door-to-door product, and extends

its delivery to over 1000 locations.

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1999:

Blue Dart Express Ltd. moves to its state-of-the-art Administrative, Technology and Operations

Super hub, the Blue Dart Centre, at Mumbai. At close proximity to both the international and

domestic airports, encircled by four five-star hotels, and equipped with the latest technology, the

Super hub has improved efficiency and increased load-handling capacity multifold. Blue Dart

Express Ltd. Launches Power Dart 2000+, a software that provides customers free connectivityto

its database, enabling customers to track and retrieve all information related to their shipments.

2000:

Blue Dart Aviation acquires its 3rd aircraft on lease. The aircraft is scheduled for operations on the

Bangalore-Delhi-Bangalore sector. Blue Dart Express Ltd. also revamps its website replacingit

with an interactive website to support e-trade and commerce and facilitate customer interfaceon

the net.

2001:

Blue Dart launches its 3rd aircraft operations on the Bangalore-Delhi-Bangalore sector. The Civil

Aviation Ministry requisitions Blue Dart aircrafts for relief operations into earthquake-battered

Bhuj in Gujarat. Technology tools and customer software - MobileDart, On-Line Pick Up and

ShipDart - are developed in-house and launched. Blue Dart declares 1:1 bonus shares. Blue Dart,

Kolkata moves into heritage building, Kanak, its new premises inaugurated by Sr. Nirmala of the

Missionaries of Charity.

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2002:

Blue Dart is re-certified as one of a handful of Indian companies to the new global ISO 9001 - 2000

standards for "Design, management and operations of countrywide express transportation and

distribution service within the Indian Subcontinent and to international destinations serviced

through multinational express companies". Blue Dart ends its contract with Federal Express and

signs a path-breaking Sales Alliance with the World's No. 1 international air express company,

DHL Worldwide Express. Blue Dart crosses 100,000 shipments per day.

2003:

2003 - Blue Dart acquires its fourth Boeing 737 freighter. With a thrust on strengthening

infrastructure, Blue Dart establishes twelve of its own offices in the South, delivering to an

additional 198 locations, expands its hub at Bhiwandi and sets up a bonded warehouse inMumbai.

The company is selected a Super brand from over 700 brands across 98 categories by a jury of

eminent marketing and advertising professionals. The company celebrates its 20 years of service

to the nation on 19th November 2003

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2004:

Blue Dart inducts its 4th aircraft into operation on 17th May 2004, connecting Hyderabad as its 6th

Aviation Hub. Blue Dart also extends its brand into Sri Lanka through a Regional Service Alliance

with Foster Agencies Pvt. Ltd., Member of the Hayleys Group, one of Sri Lanka's largest

diversified multinationals. The Alliance will enable customers to use Blue Dart services between

400 locations in Sri Lanka and over 13,700 locations in India. Blue Dart acquires itsfifth Boeing

737 freighter.

2005:

DHL Express (Singapore) Pvt. Ltd. completes the acquisition of 81.03% of the equity capital of

Blue Dart Express Limited. Blue Dart continues to operate as an independent brand and provides

a complete spectrum of domestic and international express services through synergies with DHL.

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 Company’s Future Plans:

To concentrate on their core domestic products in order to increase their market share,

solidify their distinct and premium position in the Indian market, and expand into the SAARC (South

Asian Association of Regional Co-operation) countries as well as the nearby Middle Eastern and Far

Eastern markets. Through its partnership with DHL, Blue Dart would also use its vast client base for

international distribution. They intend to take advantage of its current infrastructure to keep

providing value-adding, customised solutions in response to the client's shifting needs. Additionally,

they would give access to their high-quality local and regional distribution to customers in global

logistics. In all of our main skills, including supply chain management, logistics, and e-commerce,

their domestic network will continue to set itself apart.

Promote yourselves as the ideal, seamless connection to a nation predicted to be a 21st-

century economic superpower. The company hopes to establish itself as the industry's leader and

serve as the bridge connecting India and the surrounding area to the rest of the globe through the

growth of its technology, premium services, quality network, and strategic relationships.

maintain providing value to their stakeholders through our people philosophy and corporate

governance built on exemplary customer service, business ethics, and profitability.

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 Fact Sheet

Description : South Asia's premier courier and integrated air express

package distribution company.

Began Operations : November, 1983.

Headquarters : Mumbai, India.

The Board : Sharad Upasani (Chairman)

Anil Khanna (Managing Director)

Malcolm Monteiro (Director)

Clyde Cooper (Director)

Suresh Sheth (Director)

Christopher Ong (Director)

Revenues

(FY 2022) ` : Rs. 4410 Crore

Domestic Locations

Serviced : Over 21,533 locations

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International Destinations

Serviced : More than 220 countries and territories worldwide

through sales alliance with DHL.

Air Support : 3 Boeing 737 and 4 Boeing 757 freighters

Ground Support : 5,663 vehicles

Network : Domestic hubs :

Mumbai,Delhi,Bangalore,Chennai,Erode,Hyderabad,

Kolkata,Ahmedabad and Guwahati.

International Outbound Gateways :

Mumbai,Delhi and Chennai to Dubai,London,Frankfurt,

Bahrain,Hong Kong and Singapore.

No. of computer terminals

(as on 31st, May, 2014) : Over 3,979 E-mail at 186 locations accessed by over

3,767 users.

Technology : Cosmat IITM, SMARTTM,ShopTrackTM, PackTrackTM,

MobileDartTM, TrackDartTM, MailDartTM, InternetDartTM,

ShipDartTM, ImageDartTM and Schedule a Pick-up.,

SENTOR,CARESS and SHIELD.

People Force : Over 6,966

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 INDUSTRY PROFILE

LOGISTICS PROCESS IN BLUE DART

The Information Technology industry is, perhaps, typical of the changing and escalating

logistic demands of various industries today, irrespective of their category as 'old' or 'new' economy.

In the IT industry, the difference between success and failure is closely linked to the supply/value

chain integration, of which there are two distinct processes:

1. The delivery of goods to the customer in the most reliable transit period (and preferably the

shortest) possible. 'Reliable' alludes to a certain guaranteed transit time for packages to reach

customers or the response that organisations need in the event of any exceptions.

2. The reverse flow of acknowledged signed delivery records without which, in many cases,

recovery of bills are virtually impossible. Especially so in the case of companies placing multi-

location orders that could cover hundreds of cities. The task for the supplier is staggering - plan

logistics for deliveries to all these locations, and hope for 100% of the delivery records to be returned

before bills can be submitted to the customer. In most IT companies, the role of 'logistics' or

'fulfillment' is key.

With organizations moving towards close to perfect standards like Six Sigma, interaction with

logistics suppliers has taken on a critical role moving up sometimes to the level of the CEO of the

organization.

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Blue Dart Express Limited applied and found solutions to these critical demands much before other

players could even recognize their need. Through its exceptional people processes, superior

technology, and stress on quality systems over the last, almost two decades now, Blue Dart was

quick to fulfill these needs:

The country's most reliable air and surface network offer a pre-determined delivery schedule with

close to 100% accuracy. The IT industry could plan its production with precision and avoid

expensive inventory build-up.

Blue Dart offers the country's most comprehensive communications technology. Much before the

internet was prevalent; Blue Dart customers could dial into the network through Power Dart 2000

and track their packages. As an added option, Fax dart could fax a copy of the delivery record the

minute the Blue Dart system was updated.

The country's only express airline with a fleet of three Boeing 737s ensured that packages were

flown to their destinations overnight. Another tremendous advantage was that the individual size of

packages that could be carried multiplied manifold.

Retrieval of signed delivery records posed the industry's most intriguing problem. Blue Dart was

quick to understand this requirement and put in place a 100% retrieval system.

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Blue Dart not only handles large volumes and oversize packages overnight - it also provides the

industry with status of their shipments and retrieves such records as are necessary for billing. The

entire cycle has been considerably shortened, enabling the industry to achieve healthy bottom-line.

Logistics software solutions

Vendor Solution Features

Application program offered to Blue Dart offices and its

channel partners in remote areas via the Internet. Users
SENTOR (Status
receive detailed information on inbound packages for
Blue Entry Offline for
delivery. Upon delivery, proof of delivery details are
Dart Regional Service
entered offline and updated on Blue Dart's Web server
participants)
within three hours. The earlier time lag was 24 to 48
hours.

A PC-based solution aimed specifically at SMBs. It

improves the business efficiency of customers by helping
ExpressShipper (to be
TNT them send more than fifteen consignments a day.
launched)
Customers can track consignments and obtain price
quotations directly from their PCs.

Online consultancy on customs-related paperwork for

SMBs that helps determine which customs documents
Global Trade
FedEx should accompany their (customer's) international
Manager
shipments. Lets customers print and fill them up thereby
helping them save time on potential border delays.

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 STRENGTHS OF BLUEDART.

 Vast and unparalleled domestic network

o Linked by advanced communications system, positioned to offer standardised

quality of service
 A spectrum of services providing customized solutions
o Variety of services, net service level of 99.96%
 Customs and Regulatory expertise
o Clearances at all states within the country, seamless service to customers
 Technology
o Adds value through time and cost saving
 Air Network
o Self-sustaining, dedicated aviation system, with its own bonded warehouses,

ground handling and maintenance capability

 Financial Credibility
o F1+ (Ind) rating from Fitch, A1+ from ICRA (for various programmes)
 People force
o Learning organisation, valuing self-development, homegrown managers

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Organizational Structure

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20
 OBJECTIVES OF THE STUDY

The goal was to fully understand the logistics of supplies, data, and other resources, including
people and energy. Additionally, the goal was to examine how BLUE DART functions as an
illustration of a normal logistics organization.

The following goal was the main one behind the study's design:

The study's primary goal was to understand the logistics and operation of BLUE DART. It
also sought to understand the BLUE DART's policies and procedures.

To understand the necessity and significance of a logistics company in the current

environment while transporting the goods and services.

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Business Operation

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Description of the business
Blue dart is not solely involved in only delivery of goods but also storage, B2b and B2C.

Facilities, Equipment, Human Resources available in the Division

Technology involved: ERP system, track and trace the products
Equipment used - forklift hydra reach stacker.

HR Policies at the Division

Delivery Personal – Permanent & Casual Hiring

Executive, senior executive, asst. Manager, hr, manager (of different field like operation
department, transport department) – Permanent Hiring

They offer, Job security, health insurance.

Basic Allowance, Salary, bonus, Training & Experience.

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Supply Chain Management at Blue Dart
Distribution model of items

• Hub-and-Spoke Model

• Possesses seven dedicated cargo aircrafts

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 Blue Dart: Mumbai branch

• Cnnected to Bhiwandi and Andheri by surface and other metros by air

• Special arrangements for out of delivery location

• 1200 sq feet warehouse

• Parcels sorted while unloading and kept in stocks

• Fixed routes

• No routing as per parcel patterns

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 Tracking of Consignments at Blue-Dart

➢ Tracking of consignments at Blue-Dart is done by barcode scanners inscan while unloading

at a warehouse, outscan while delivery and finally delivery confirmation by phone

➢ The basic tracking solution enables Blue Dart's customers a number. A mail-based solution

allows the customers to query status of to track their shipments, through single or multiplewaybills,

on-line

➢ Customers can check the status of their shipments using a waybill number or a reference

their shipments using e-mail.

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 Real Time Tracking

Real-time Tracking takes place through the net, providing the customer with information on their

shipments from pick-up to delivery. They can also view, download and print copies of Proof of

Deliveries and Delivery Challans or they may also Contact Blue Dart for information on the status

of their consignments.

A registered user of Blue-Dart can download the tracking and status data. This tool benefits most

medium to large businesses in managing their tracking processes and integrating them with their

back-end systems.

MobileDartTM

SMS works on any mobile phone or device which supports sending SMS (Short MessagingService).

This service provides two tracking features - current status of shipments forwarded and automated

intimation on delivery of the shipment.

ShipDartTM

➢ ShipDart is a Blue Dart proprietary solution especially created for the convenience of

regular customers

➢ It enables user control over the entire shipping and tracking processes.

➢ It needs to be installed at the customer’s premises in order to interface with their own system

for the pre-shipping and post-tracking activities, thereby playing a major role in bridging the existing

gap in any package movement.

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 PRODUCTS OF BLUEDART

SERVICES

The Blue Dart provides a wide range of unique packaging to protect and secure your documents

and shipments, and enhance the brand value of your products.

DHL Express Worldwide (DOC)

 Delivering non-dutiable shipments such as banking and legal documents, reports,

proposals, tenders, etc.

DHL Express Worldwide (NON DOC)

 To deliver a dutiable international shipment. For commercial shipments like electrical

goods and components etc.

The Express Easy Box 8 & Express Easy Box 6

 Market Innovations They offer low flat fees for shipments up to 10kg and 25kg

Express Pallet

 It's a special wood-free palletized packaging, which can be 'built' to accommodate

shipment as small as 50kg or as large as 100kg plus.

Express Easy Student

 Exclusive air express service designed to deliver student applications to universities

abroad in the most reliable, fast and secure way.

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 Blue Dart provides excellent services while handling materials that are fragile and need extra

care.

Temperature Controlled Logistics. (TCL)

❑ Blue dart has developed a range of superior Temperature Controlled Solutions which are

backed by extensive and reliable express distribution, dry ice supplies etc.

❑ The packaging is constructed from recyclable, environmentally-friendly and cost-effective

material.

❑ The innovative Temperature Controlled Solution ensures safe and compliant transport in

frozen, chilled and ambient conditions.

❑ Using appropriate cooling mediums, the packaging performance delivers temperature for

the range - 20°C, 2 - 8°C and 15 - 25°C for varying distribution times.

TCL Caters to

❑ Pharmaceuticals Companies

❑ Contract/Clinical Research Organizations (CROs)

❑ Hospitals/Doctors/Laboratories linked to CROs for research & development

❑ Research & Development wings of International Aids

❑ Indian R & D wings

❑ Live animal husbandry

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 Outsourcing at Blue Dart :

 Due to high pressure of logistics handling

 Some part of the logistics are outsourced to other agencies specialized in handling them.

At the operational level, Bluedart mostly outsources its groundwork activities like:

• Booking counter operation

• Loading and unloading
• Data-entry
• Delivery
• distribution to other companies who specialize in such activities

Other activities outsourced are :

• Audit activities

• IT services

• This will help them to focus upon their core competencies.

Challenges in outsourcing

• Careful selection of people

• Deciding what things to be outsourced and what to manage inhouse

• Managing all costs to ensure pricing structure is appropriate

• Surveillance exercised over the outsourced personnel responsible for the assigned tasks

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• Operational Control

• Continuity and risk management

Advantages of outsourcing

• Can focus on its core activities

• Take advantage of local supply chain which is already established

• Reduced overheads

• Cost efficiency

Disadvantages of outsourcing

• Quality of services at risk

• Dependency

• Operational control

Service-level agreement (SLA) of the Blue Dart

• All shipments under the Waybill are carried at Owner's risk

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 Shipper's Obligation And Acknowledgement

• Each article in the shipment should not contravene the provisions of the Indian

Post Office Act

• Packing of the material is the responsibility of the shipper

• BDE has the right to open and/or inspect the shipment

• The Shipper may insure his shipments at his own costs

• BDE's right of lien on its shipments for any outstanding freight

• the liability of BDE for any loss or damage to the shipment shall be the lowest of

• Rs.5,000/- or

• The amount of loss or actually sustained

Limitation of Liability

Liabilities will not be assumed in case of damage due to:

• acts of God, force majeure

• The act, fault of the shipper/ the consignee

• Carriers such as Airlines

• The nature of the shipment or any defects

BDE will not under any circumstances be liable for delay in pick up, transportation or delivery of

any shipment regardless of cause of such delays.

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 CLAIMS

• Any claim must be brought by the shipper within 30 days of the date of acceptance of

shipment

• No claim for loss or damage will be entertained until all charges have been paid

MATERIALS NOT ACCEPTABLE FOR CARRIAGE

• Hazardous material, dangerous goods, prohibited, banned or restricted articles by IATA

International Air Transport Association.

• Not permitted by the laws/rules/restrictions

ACTION TAKEN DURING QUALITY PROBLEM

• If there is a quality problem upon delivery

a. Inspection is done to evaluate the extent of damage

b. Appropriate compensation is done as per the terms and conditions agreed upon prior to

delivery
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• Modalities are decided by the concerned department at Head office

• Damage can be updated online and can be tracked until final settlement is over

• No action will be taken in the case of damage to the goods, unless a written notice

describing

a. Goods concerned
b. date of the damage
c. Details of the claims

 SORRY Card is given on late delivery

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 SWOT ANALYSIS

Strengths

dominant player in India's surface cargo market, which accounts for more than 55% of the country's

overall cargo volume. Market share expansion should be aided by global presence, cutting-edge

mechanronic warehouses, warehouse management programmes, and value-added services.

entry into the highly sought-after cold-chain logistics industry.

Strong brand name with extensive reach throughout India and a global presence thanks to a

partnership with DHL.

presence at JNPT and other significant Indian ports. partnership that has been ongoing with Indian

Railways.

Opportunities

The expansion of the Indian express business is being driven by strong macroeconomic growth and

solid trade growth. The sector had a value of Rs71 billion in 2005-2006 and over the previous three

to four years, it had expanded by between 25% and 30%. Over the following few years, it is

anticipated that the industry will increase at a comparable rate. Companies will find it more cost-

effective to have centralised, huge warehouses than to source and distribute locally when interstate

sourcing is exempt from VAT. The dedicated rail freight corridor, modernised ports, and improved

road infrastructure are all expected to strengthen the nation's logistics infrastructure and increase

intrastate and interstate freight traffic. Indian Railways' initiative to permit commercial operators

to operate container trains.

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Weakness

The company's profits, which are already thin, could suffer from an increase in fuel prices.

substantial investments were made in the construction of vessels and the setup of warehouses. As

a result, the sector requires a lot of cash.

Threats

New players entering the courier operations market. Increased transportation costs would have a

negative impact on profitability. Additionally, an increase in container traffic that exceeds port

capacity could cause port congestion, which would decrease or delay the throughput handled by

the organisation. The logistics sector as a whole can be impacted by a slowdown in the economy.

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 FINDINGS

The delivery of goods to the client in the most dependable transit period (and
preferably the shortest) possible. The reverse flow of acknowledged, signed
delivery records is trustworthy. Blue Dart express ltd. is fully aware of the
basic needs of customers than its competitors.

• The most dependable air and surface network in the nation provides a
predetermined

• Almost 100% accuracy in the delivery timeline.

In order to meet the most stringent supply-chain distribution requirements,

Blue Dart provides the most complete communications technology and
customer software in the nation.

• Blue Dart's connections to the national airports are not particularly good.

• The national airport services are pricey and only available at a few airports.

• Road transportation is used for national goods transportation that makes

delay in the service.

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 SUGGESTIONS

Since Blue Dart mostly concentrates on foreign services, it is important for it

to pay attention to local services as well. Blue Dart does not currently have a
great connection to national airports, so it needs to establish one soon.

• At the national level, commodities are transported via road, which causes
delays in the

In order to ensure speedy service, the national airport services must be

extended to all airports.

• The national airport services are pricey and only available at a few airports.

The reasonable service will also come from spreading to all airports.

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