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Process Mapping Presentation

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18 views19 pages

Process Mapping Presentation

Uploaded by

eddieflores
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Process Mapping

Workshop
Name of Process
PI QIOSC
Date
Agenda

• Meeting Objective(s)
• Process mapping overview
• Map out a current “AS IS” process
• Ways to improve the process and reduce
waste
• Map out an improved “TO BE” process
• Next Steps
Objective(s)

• Learn the key components of process


mapping - a Lean Methodology tool
• To apply knowledge gained during
this workshop to improve a specific
process
Process Mapping Overview

Why Process map?


• To create a visual diagram of a process
• To establish a common language
– Assists in discussing improvement
• The end result is to provide a blueprint
for implementing the process
• Other reasons?
Process Mapping Overview
cont.
• Who is the customer(s) for the this
process?
– Who benefits from this process?
– Always keep the customer in mind
– There can be multiple customers at
different points within the process
Process Mapping Overview
cont.
• Step 1 - Determine Boundaries
– Where does the process start?
– Where does it end?
• Step 2 – Determine number of
Handoffs
– Create “swim lanes”
Process Mapping Overview
cont.
• Step 3 – Map out the the “AS IS”
Process
– Current state of the process
– Write one step of the process on each
rectangular post-it note
– Place these on the map in chronological
order (working from left to right)
Process Mapping Overview
cont.
• Step 4 – Note all the Queues
– Places where work can pile up
• Step 5 – Note all the
Checks/Reviews
– Steps that involve a review/check
• Step 6 – Note all the Forks
Map out the “AS IS”
the Process
Mapping out the improved TO
BE Process
• Count the number of:
–Steps
–Queues
–Handoffs
–Checks
–Forks
Value Added Steps
An activity that increases the value – from
the customer’s perspective – of the
product or service.

Non-Value Added Steps


An activity that does not add value – from
the customer’s perspective – of the
product or service.

©2002 Corporate Strategies and Development, LLC


©2002 Joan Wellman and Associates, Inc.
Types of Waste
Processing: Redundant and unnecessary process steps, excess
processing, excess checking and inspection. Excess use of energy of
all types.
Correction: Re-do’s, fix-ups, returns, mark-downs, managing
complaints.
Inventory: Idle in-progress or finished materials, ingredients,
supplies, or information.
Wait Time: Delays and queues of all types.
Search Time: Time spent looking for information, people, supplies,
and equipment. Transportation: Multiple handling steps and needless
movement of material and information.
Space: Storage of unneeded items, excess inventory or the general “mess”
that builds up over time. Excess space required due to inefficient process
flow.
Complexity: Complex process flows. Confusing product and service
choices. Organization boundaries which introduce inefficiencies and frustrate
any sense of accomplishment.
©2002 Corporate Strategies and Development, LLC
©2002 Joan Wellman and Associates, Inc.
Strategies for Reducing Wastes
• Ideas for reducing waste in processes
– ↓ Total Steps
– Rearrange Steps
– Combine Steps
– ↓ Total Queues
– ↓ Total Handoffs
– ↓ Total Checks
– Standardize Work Methods
– Smooth out for Continuous Flow (work is processed
and moved immediately to the next step)
Questions to think about when
creating your “TO BE” process
• Can any step be eliminated?
– As unnecessary
– By new equipment?
– By changing the place where it is done
or kept?
– By changing the order of work?
– By changing the product design?
– By changing the specification of the
incoming supply?
Questions to think about when
creating your “TO BE” process
• Can any step be combined with
another?
– By changing the specification of
supplies?
– By changing the design of the product?
– By changing the order of the steps?
– By changing the equipment used?
Map out the improved
TO BE Process
Mapping out the improved TO
BE Process
• Count the number of:
–Steps
–Queues
–Handoffs
–Checks
–Forks
Next Steps
Plus Delta

+ ∆

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