Compatibility Matrix Cucm 15x
Compatibility Matrix Cucm 15x
Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service 2
Revision History 2
Purpose of this Document 2
Supported Upgrade and Migration Paths with COP Files 3
Supported Versions 11
Unified Communications Manager Compatibility Information 12
IM and Presence Service Compatibility Information 29
Revised: September 30, 2024
Revision History
Date Revision
October 01, 2024 Added support for Cisco Desk Phone 9800 Series.
October 01, 2024 Updated API and Secure Connection Packages information.
June 20, 2024 Updated support version for Unified CM Release 15SU1a.
March 28, 2024 Updated API and Secure Connection Packages information for 15SU1.
December 18, 2023 Removed support for Active Directory 2012 with Windows Server 2012 from the
"Calendar Integration with Microsoft Outlook" section.
December 18, 2023 Removed support for "Remote Call Control with Microsoft Lync Server" for IM
and Presence Service as Microsoft Lync Server 2013 is past Microsoft’s Mainstream
End of Support (EOS) dated April 10, 2018 and also extended EOS dated April
11, 2023.
2
Supported Upgrade and Migration Paths with COP Files
The following table highlights supported upgrade paths to upgrade to Release 15 and later of Cisco Unified Communications Manager
and the IM and Presence Service. It also lists the upgrade paths that require COP files. You must install COP files on each node before
you begin an upgrade using the Cisco Unified OS Admin interface, or before you begin an upgrade or migration using the Cisco
Prime Collaboration Deployment (PCD) tool. If you are using PCD, you can perform a bulk installation of the COP files before you
begin the upgrade.
Note Unless indicated otherwise, each release category includes the SU releases within that category.
You can download COP files for Cisco Unified Communications Manager and the IM and Presence Service at
https://software.cisco.com/download/home/268439621. After you select the destination version for the upgrade, choose Unified
Communications Manager Utilities to see the list of COP files.
Note Although it is not mandatory, we strongly recommend that you run the Upgrade Readiness COP file prior to the upgrade to
maximize the upgrade success. Cisco TAC may require that you run this COP file to provide effective technical support.
Note If the source is in FIPS mode and/or PCD in FIPS mode, see https://www.cisco.com/web/software/286319173/139477/
ciscocm.ciscossl7_upgrade_CSCwa48315_CSCwa77974_v1.0.k4.cop-ReadMe.pdf for information on the COP file
ciscocm.ciscossl7_upgrade_CSCwa48315_CSCwa77974_v1.0.k4.cop. This document details the pre-requisites required for
direct upgrade or direct migration to the 15 or later destination versions.
Note If a direct standard upgrade to Release 15 or later is available from your source release, you can choose either a single-node
or the clusterwide upgrade.
If you want to upgrade an entire cluster and expect least duration, downtime, service impact, or administration intervention,
use the "Clusterwide Upgrade Task Flow (Direct Standard)" procedure that details Cluster Upgrade via Unified CM publisher
using Unified OS Admin upgrade or CLI upgrade. Here, you will upgrade only the Unified CM publisher, and it orchestrates
the upgrade or reboot of all other nodes in the cluster.
If you are planning to upgrade your source node-by-node or using a single-node only using the local Unified OS Admin
upgrade or CLI upgrade, see the "Upgrade Cluster Nodes (Direct Standard)" section. For more information, see the Upgrade
and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service.
3
Note You must ensure that your upgrade plan follows the node sequencing rules as mentioned in the Upgrade guide. Before you
switch versions on the IM and Presence Service nodes, you must first switch the Unified Communications Manager nodes,
starting with the publisher node and then the subscriber nodes.
If you do not follow the mentioned sequence, and then if the Unified Communications Manager Publisher node is switched
to version 15 or later, and the IM and Presence Service Publisher node version is still in the 12.5.x or 14 and SUs versions
and is not upgraded, the following pages in the Software Upgrades menu will not display or work for the IM and Presence
Service nodes:
• Restart/Switch-Version Cluster
• Cluster Software Location
• Software Installation and Upgrade Cluster
Note There are no Direct Refresh Upgrade supported paths for Unified Communications Manager and the IM and Presence Service
Release 15 and later versions. Refresh Upgrades from Pre-12.5.x source to Release 15 and later isn't supported.
Table 1: Supported Upgrade Paths and COP Files for Cisco Unified Communications Manager and the IM and Presence Service
10.0 15 PCD 15 Migration Task (V2V) Direct upgrade to 15 isn't supported. When the destination Not
version is 15 or above and the source version is 10.0, then applicable
the Cisco Prime Collaboration Deployment (PCD) must
be used for migration.
If the destination version is 15 or above and the source
version 10.0 is in FIPS mode, then the Cisco Prime
Collaboration Deployment (PCD) must be in (or placed
in) non-FIPS mode.
4
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
10.5 15 PCD 15 Migration Task (V2V) Run pre-upgrade-check COP file. Not
applicable
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
Direct upgrade to 15 is not supported. When the destination
version is 15 or above and the source version is 10.5, then
the Cisco Prime Collaboration Deployment (PCD) must
be used for migration.
If the destination version is 15 or above and the source
version 10.5 is in FIPS mode, then either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of using
the PCD Migration Task.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
11.0 15 PCD 15 Migration Task (V2V) Run pre-upgrade-check COP file. Not supported
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
If the destination version is 15 or above and the source
version 11.0 is in FIPS mode, then either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of using
the PCD Migration Task.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
5
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
11.5 15 PCD 15 Migration Task (V2V) Run pre-upgrade-check COP file. Not supported
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
If the destination version is 15 or above and the source
version 11.5 is in FIPS mode, then either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of using
the PCD Migration Task.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
12.0 15 PCD 15 Migration Task (V2V) Run pre-upgrade-check COP file. Not supported
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
If the source version is Release 12.0(1) of Unified
Communications Manager (12.0.1.10000-10), then you
must install the following COP file:
ciscocm-slm-migration.k3.cop.sgn. This is not required
if the source version is higher, for example, Release
12.0(1)SU1.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
6
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
7
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
Run pre-upgrade-check COP file.
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
If the destination version is 15 or above and the source
version 12.5 is in FIPS mode, then either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of using
the PCD Migration Task.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
8
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
9
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
Run pre-upgrade-check COP file.
• If the destination version is 15 or above and the
source version is 14 and SUs in FIPS mode, then
either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of
using the PCD Upgrade Task.
10
Source Destination Mechanism Pre-requisites Version
Switching*
(Source to
Destination
and Vice
Versa)
Run pre-upgrade-check COP file.
You must install the
ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
COP file before migration.
If the destination version is 15 or above and the source
version is 14 or SUs in FIPS mode, then either:
• PCD must be in (or placed in) non-FIPS mode.
• Use Fresh Install with Data Import instead of using
the PCD Migration Task.
Fresh Install with Data Import • Run pre-upgrade-check COP file. Not supported
(V2V)
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.CSCwi52160_15-direct-migration_v1.0.k4.cop.sha512
• ciscocm.DataExport_v1.0.cop.sgn
* Version switching refers to the ability to install the new version as an inactive version and switch to the new version, and revert to
the old version, whenever you want. This capability is supported with most direct upgrades, but not with migrations.
Note PCD Upgrades and Migrations—For all the supported paths using the PCD Upgrade Task or PCD Migration Task in the
above table, you must use PCD Release 15.
Supported Versions
The following table outlines which Unified Communications Manager and IM and Presence Service versions are supported with each
release:
11
For this Release... The Following Versions are Supported...
Note Any respin or ES that is produced between Cisco.com releases is considered part of the previous release. For example, a
Unified Communications Manager ES with a build number of 15.0.1.13[0-2]xx would be considered part of the 15
(15.0.1.10900-x) release.
Table 2: Version Compatibility between Unified Communications Manager and the IM and Presence Service
Standard Not supported Unified Communications Manager and the IM and Presence Service are in the same
Deployment of IM cluster and must run the same release—a release mismatch is not supported.
and Presence Service
Centralized Supported The IM and Presence Service deployment and the telephony deployment are in different
Deployment of IM clusters and can run different releases—a release mismatch is supported.
and Presence Service
Note The IM and Presence Service central cluster also includes a standalone Unified
CM publisher node for database and user provisioning. This non-telephony
node must run the same release as the IM and Presence Service.
12
• Unified Communications Manager 12.5(1)SU3
• IM and Presence Service 12.5(1)SU3
• Cisco Jabber 12.9.1
• Cisco Expressway X12.6.2
All clusters on: X12.6.2 Android Push Notification is not Android Push Notification is not
supported supported
• 11.5(1)SU8 or earlier
• 12.5(1)SU2 or earlier
All clusters on: X12.6.2 Enable Android Push Android Push Notification is
Notification using the CLI supported
• 12.5(1)SU3 and onwards
xConfiguration XCP Config
FcmService: On on
Expressway for messaging only
Cluster with mixed versions X12.6.2 Android Push Notification for Android Push Notification is
(11.5(1)SU8 or earlier, OR Messaging is not supported supported from Release
12.5(1)SU2 or earlier, AND 12.5(1)SU3 onwards
VOIP is supported from Release
12.5(1)SU3 onwards)
12.5(1)SU3 onwards
Note Apple Push Notification Service (APNS) is not affected by the FCM service flag status.
13
Table 4: Solution Matrix from the Perspective of Expressway CLI Enable/Disable Command for Android Push Notifications (FCM)
11.5(1)SU8 (and lower) or 12.5(1)SU2 (and OFF Android push (FCM) NOT supported
lower) with 12.5(1)SU3
11.5(1)SU8 (and lower) or 12.5(1)SU2 (and OFF Android push (FCM) supported on
lower) with 12.5(1)SU4 (and higher) 12.5(1)SU4 (or newer) versions
11.5(1)SU9 (and higher) with 12.5(1)SU4 Flag not required Android push (FCM) supported on
(and higher) 12.5(1)SU4 (or newer) versions
(Expressway 12.7 relies fully on the new
discovery mechanism)
Note Cisco will not issue bug fixes or security enhancements for endpoints that have reached End of Software Maintenance or End
of Support status, regardless of whether those endpoints are deprecated or not deprecated. Cisco will not test Unified
Communications Manager with End of Life phones. Nor will we fix Unified Communications Manager bugs that are related
to End of Life phones unless the issue can be replicated on a phone that is not End of Life.
Cisco Unified SIP Phone 3900 Series Cisco Unified SIP Phone 3905
14
Device Series Device Model
Cisco Unified IP Phone 7900 Series Cisco Unified IP Phone Expansion Module 7915—EOS Notice
Cisco Unified IP Phone Expansion Module 7916—EOS Notice
Cisco Unified IP Phone 7942G—EOS Notice
Cisco Unified IP Phone 7945G—EOS Notice
Cisco Unified IP Phone 7962G—EOS Notice
Cisco Unified IP Phone 7965G—EOS Notice
Cisco Unified IP Phone 7975G—EOS Notice
Cisco IP Phone 8800 Series Cisco IP Phone 8811, 8831, 8841, 8845, 8851, 8851NR, 8861, 8865, 8865NR
Cisco Wireless IP Phone 8821, 8821-EX—EOL Notice
Cisco Unified IP Conference Phone 8831—EOS Notice
Cisco IP Conference Phone 8832
Cisco Video Phone 8875
Cisco Video Phone 8875NR
Cisco Unified IP Phone 8900 Series Cisco Unified IP Phone 8945—EOS Notice
Cisco Unified IP Phone 8961—EOS Notice
Cisco Unified IP Phone 9900 Series Cisco Unified IP Phone 9951—EOS Notice
Cisco Unified IP Phone 9971—EOS Notice
15
Device Series Device Model
16
Device Series Device Model
Cisco Analog Telephony Adapters Cisco ATA 190 Series Analog Telephone Adapters—EOS/EOL Notice
Cisco ATA 191 Series Analog Telephone Adapters
For a list of firmware versions that are used for each Cisco endpoint, see the Cisco Collaboration Systems Release Compatibility
Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/
CSR-Compatibility-Matrix.html.
For information about Device Pack compatibility to support the phones, see the Cisco Unified Communications Manager Device
Package Compatibility Matrix at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_
00_cucm-device-package-compatibility-matrix.html.
End of Support
The following table lists Cisco endpoints that have reached the End of Support date, but which are not yet deprecated. Unlike deprecated
endpoints, you can still deploy these endpoints in the latest release, but they are not supported actively, are not tested, and may not
work.
Click the links to view support announcements for each endpoint.
For information on all of the End of Support and End-of-Life products, see https://www.cisco.com/c/en_ca/products/eos-eol-listing.html.
17
Table 6: Cisco Endpoints at End of Support
Deprecated Phone Models for this Release First Deprecated as of Unified CM...
18
Deprecated Phone Models for this Release First Deprecated as of Unified CM...
Virtualization Requirements
This release of Unified Communications Manager and the IM and Presence Service supports virtualized deployments only. Deployments
on bare-metal servers are not supported. For more information, see http://www.cisco.com/go/virtualized-collaboration.
See the following table for virtualization requirements.
Unified Communications For information about Unified Communications Manager virtualization requirements, go to
Manager https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/
virtualization-cisco-unified-communications-manager.html.
IM and Presence Service For information about the IM and Presence Service virtualization requirements, go to
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/
virtualization-cisco-ucm-im-presence.html.
19
Virtualization Requirements For information, go to...
for...
Cisco Business Edition For information on the virtualization requirements for Unified Communications Manager in a
Deployments collaboration solution deployment such as Cisco Business Edition, go to the following:
• https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/
cisco-collaboration-infrastructure.html
• Cisco Business Edition 7000
• Cisco Business Edition 6000
Note We recommend that you use the latest version for all the web browsers supported.
For internal testing, we use the SFTP Server on Cisco Prime Collaboration Deployment (PCD) which is provided by Cisco, and which
is supported by Cisco TAC. Refer to the following table for a summary of the SFTP server options:
20
Table 9: SFTP Server Support
SFTP Server on Cisco Prime Collaboration This server is the only SFTP server that is provided and tested by Cisco, and fully
Deployment supported by Cisco TAC.
Version compatibility depends on your version of Emergency Responder and Cisco
Prime Collaboration Deployment. See the Cisco Prime Collaboration Deployment
Administration Guide before you upgrade its version (SFTP) or Emergency Responder
to ensure that the versions are compatible.
SFTP Server from a Technology Partner These servers are third party provided and third party tested. Version compatibility
depends on the third-party test. Refer to the Technology Partner page if you upgrade
their SFTP product and/or upgrade Unified Communications Manager.
SFTP Server from another Third Party These servers are third party provided and are not officially supported by Cisco TAC.
Version compatibility is on a best effort basis to establish compatible SFTP versions
and Emergency Responder versions.
Note These products have not been tested by Cisco and we cannot guarantee
functionality. Cisco TAC does not support these products. For a fully tested
and supported SFTP solution, use Cisco Prime Collaboration Deployment or a
Technology Partner.
For additional information on SAML SSO, see the SAML SSO Deployment Guide for Cisco Unified Communications Applications.
21
Table 10: Supported Packages
API Development • Release 15 and 15SU1 of Cisco Unified Communications Manager and the IM and Presence
Service support OpenJDK version 1.8.0.362 for application development.
• Release 15SU2 of Cisco Unified Communications Manager and the IM and Presence Service
support OpenJDK version 1.8.0.402 for application development.
TLS Connections For Transport Layer Security (TLS) connections, this release supports CiscoSSL 1.1.1w.7.2.555.
SSH Clients • Release 15 and 15SU1 supports CiscoSSH 1.10.32 which is based on OpenSSH_8.8p1.
• Release 15SU2 supports CiscoSSH 1.14.56 which is based on OpenSSH_9.6p1.
Note For additional information on the packages that are installed on your system, run the show packages active CLI command.
See the Command Line Interface Reference Guide for Cisco Unified Communications Solutions for more information about
this command and its options.
Table 11: Unified Communications Manager Cipher Support for TLS Ciphers
CAMELLIA128-SHA
CAMELLIA256-SHA:
22
Application / Protocol Port Supported Ciphers
Process
DHE-RSA-CAMELLIA256-SHA:
CAMELLIA256-SHA:
DHE-RSA-CAMELLIA128-SHA:
CAMELLIA128-SHA:
ECDHE-RSA-DES-CBC3-SHA:
EDH-RSA-DES-CBC3-SHA:
DES-CBC3-SHA:
ECDHE-ECDSA-DES-CBC3-SHA:
23
Application / Protocol Port Supported Ciphers
Process
ECDHE-ECDSA-AES256-SHA:
CAMELLIA256-SHA:
CAMELLIA128-SHA:
ECDHE-ECDSA-DES-CBC3-SHA
24
Application / Protocol Port Supported Ciphers
Process
CAMELLIA256-SHA:
CAMELLIA128-SHA
25
Application / Protocol Port Supported Ciphers
Process
26
Table 12: Cipher Support for SSH Ciphers
Service Ciphers/Algorithms
• MAC algorithms:
hmac-sha2-256
hmac-sha2-512
hmac-sha1
• Kex algorithms:
ecdh-sha2-nistp521
ecdh-sha2-nistp384
ecdh-sha2-nistp256
diffie-hellman-group14-sha1
diffie-hellman-group14-sha256
diffie-hellman-group16-sha512
27
Service Ciphers/Algorithms
• MAC algorithms:
hmac-sha2-256
hmac-sha2-512
hmac-sha1
• Kex algorithms:
ecdh-sha2-nistp521
ecdh-sha2-nistp384
ecdh-sha2-nistp256
diffie-hellman-group14-sha1
diffie-hellman-group14-sha256
diffie-hellman-group16-sha512
• MAC algorithms:
hmac-sha2-256
hmac-sha2-512
hmac-sha1
• Kex algorithms:
ecdh-sha2-nistp256
ecdh-sha2-nistp384
ecdh-sha2-nistp521
diffie-hellman-group14-sha256
diffie-hellman-group16-sha512
28
Service Ciphers/Algorithms
• MAC algorithms:
hmac-sha2-256
hmac-sha2-512
hmac-sha1
• Kex algorithms:
ecdh-sha2-nistp521
ecdh-sha2-nistp384
diffie-hellman-group14-sha1
diffie-hellman-group1-sha1
diffie-hellman-group-exchange-sha256
diffie-hellman-group-exchange-sha1
29
• Microsoft Active Directory on Windows Server 2019—Supported for 15 and later releases
• Microsoft Active Directory on Windows Server 2022—Supported for 15 and later releases
• Microsoft Lightweight Directory Services 2019 and 2022—Supported for 15 and later releases
• Oracle Unified Directory 12cPS4
• OpenLDAP Long Term Support (LTS) Release 2.5.16
• Other LDAPv3 Compliant Directories—Unified Communications Manager uses standard LDAPv3 for accessing the user's data.
Ensure that the supportedcontrol attribute is configured in the LDAPv3 compliant directory servers to be used with DirSync.
(The supportedcontrol attribute may return the pagecontrolsupport and persistentcontrolsupport sub attributes,
if configured.)
• Webex Cloud-Connected UC Directory Service support—For more information, see Webex Cloud-Connected UC Directory
Service support for Unified CM.
Federation Support
* The Single Enterprise Network can be partitioned intradomain federation or interdomain federation as the support values are the
same for each. Business to Business integrations are always interdomain federation.
30
Intercluster Peering Support
This release of the IM and Presence Service supports intercluster peering with the following IM and Presence Service releases:
Note Intercluster peering is not supported if the IM and Presence Service version has gone EOL/EOS.
• Release 11.5
• Release 12.x
• Release 14 and SUs
• Release 15 and SUs
See your Microsoft documentation for details on deploying a hosted Office 365 server.
Note As of October 2020, Microsoft is changing the authentication mechanism that is supported
Microsoft Office 365 by Exchange Online to use OAuth-based authentication only. After the change, if you want
to deploy calendar integration between the IM and Presence Service and Office 365, you
will need to upgrade the IM and Presence Service to Release 12.5(1)SU2. This change
will not affect integration with an on-premises Exchange server.
Active Directory Note User names configured in Active Directory must be identical to those names defined in
Unified Communications Manager.
31
Supported Ciphers for the IM and Presence Service
IM and Presence Service supports the following ciphers:
Table 15: Unified Communications Manager IM & Presence Cipher Support for TLS Ciphers
32
Application / Protocol Port Supported Ciphers
Process
33
Application / Protocol Port Supported Ciphers
Process
34
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