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Jyoti Singh

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12 views1 page

Jyoti Singh

Uploaded by

santosh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Jyoti Singh

Bokaro Steel City, Jharkhand , 827001


7488263198 | [email protected]

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals

WORK HISTORY

BigSeer Private Limited, Bangalore 2022 - 2024


System Support Engineer
Roles and responsibilities:
Worked for the project Enterprise Fraud Risk Management system(EFRM), provide level 1 support to
client.
Perform daily system monitoring of 24/7 production system to ensure minimal downtime and high
availability, verifying the integrity and availability of servers resources ,review database and application
server logs.
Manage and maintain Linux-based systems.Provide technical support to users encountering system-
related issues or inquiries and troubleshooting for Linux servers.
Develop and execute SQL queries for database management and data extraction.
Regular assessment of alerts and dashboard , add or remove analysts in shift.
Implement SQL database schemas and optimized queries to improve data retrieval efficiency.
Provide data of fraud related transactions to clients by implementing SQL queries .
Prepare and provide root cause analysis(RCA) for the issues and analysed breach cases through RCA.
Maintain incident logs and document root cause analysis for recurring issues.
Monitor and optimise database performance by analysing query execution plans.
Generate regular reports on system performance, incidents, and user support metrics for management
review.

EDUCATION

Madhyanchal Professional University , Bhopal 2022


Btech - Computer Science and Engineering
80.5%

Government Women's Polytechnic, Jamshedpur 2018


Diploma - Computer Science and Engineering
70.1%

Mithila Academy Public School, Bokaro 2015


Matriculation
81.7%

SKILLS

Operating Systems: Linux


Programming Languages: Python
Web Technologies: HTML, CSS, JavaScript
Database: Oracle SQL

LANGUAGES

Hindi
English

STRENGTHS

Flexibility
Trustworthiness

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