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SOTI Interview Round

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132 views9 pages

SOTI Interview Round

Uploaded by

sedulous4546
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SOTI

TECHNICAL SUPPORT
TRAINEE

WWW.BRAIN-MENTORS.COM
INTERVIEW ROUNDS
HR/ SCREENING TECHNICAL FINAL
ROUND INTERVIEW ROUND ROUND

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HR/ SCREENING ROUND
Tell me about yourself.
Why are you interested in working at SOTI?
What do you know about SOTI and our products?
Describe your ideal work culture: do you prefer working alone
or in a team?
What is your goal for the next five years?
What do you like about technical support roles?
Why did you choose a career in technical support?
How do you handle stress in a fast-paced work environment?
Describe a time you had to resolve a conflict with a coworker or
client.
What are your salary expectations?

WWW.BRAIN-MENTORS.COM
HR/ SCREENING ROUND
How would you approach learning new technology quickly?
What motivates you in your professional life?
How would you handle a difficult customer?
Can you give an example of a time when you went above and
beyond for a customer?
Describe your work ethic in three words.
Do you prefer fixed or flexible work hours?
What are your strengths and weaknesses?
Why did you leave your previous job (if applicable)?
How do you prioritize tasks when you have multiple deadlines?
Are you comfortable with a 24x7 shift work schedule?

WWW.BRAIN-MENTORS.COM
TECHNICAL INTERVIEW ROUND
What is the OSI model? Can you explain each layer?
What is the difference between TCP and UDP?
Explain subnetting and its purpose in networking.
What is a firewall, and how does it protect a network?
Describe the difference between a public IP and a private IP.
How do DHCP and DNS work, and why are they important?
What is NAT (Network Address Translation), and when is it used?
Explain the purpose of VLANs (Virtual Local Area Networks).
What is port forwarding, and how is it set up?
Describe the role of SSL/TLS certificates in securing data.
What steps would you take to troubleshoot if a device cannot connect to a Wi-Fi
network?
How would you handle an application that is not responding?
What would you check if a company app doesn’t appear on a mobile device?
How would you troubleshoot if your local machine is running slowly?
Describe a troubleshooting process if a customer’s device cannot access the internet.

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TECHNICAL INTERVIEW ROUND
Describe a troubleshooting process if a customer’s device cannot access the internet.
If an employee cannot log into a VPN, what troubleshooting steps would you take?
What would you do if you encounter an “Access Denied” error when trying to access a
network resource?
How do you troubleshoot performance issues on a web server?
What would you do if a device fails to obtain an IP address?
How would you approach troubleshooting slow file transfer over a network?
Explain the primary differences between Android and iOS operating systems.
How does MDM (Mobile Device Management) work on Android and iOS devices?
What are common ways to secure data on mobile devices?
How would you troubleshoot app crashes on an Android device?
What is iOS provisioning, and why is it important?
Explain how push notifications work on mobile platforms.
How would you help a customer experiencing issues with ActiveSync on their mobile
device?
Describe the steps to enable developer options on Android.
How can you reset network settings on iOS?
What are the security risks associated with jailbreaking or rooting a mobile device?
WWW.BRAIN-MENTORS.COM
TECHNICAL INTERVIEW ROUND
Explain the function of the Hosts file in a computer system.
What is the purpose of the Windows Registry?
How do you modify the PATH environment variable on Windows?
Describe the purpose of system logs and how you would use them for troubleshooting.
How do you check available storage on a Windows machine?
Explain how to configure a static IP address on a Windows computer.
Describe the purpose of using Task Manager in troubleshooting.
What is the purpose of system restore points in Windows?
How can you disable startup programs in Windows?
Explain the significance of system backup and recovery.
What are some common network diagnostic tools, and how are they used?
How do you use ping to test network connectivity?
What is Tracert (Traceroute), and what information does it provide?
Explain how Wireshark is used in troubleshooting network issues.
Describe the purpose and usage of IPConfig and Netstat commands.
How would you set up and use remote desktop tools to support a customer?
What is a proxy server, and why would an organization use one?
Explain how VPNs work and their importance in network security.
How does LDAP (Lightweight Directory Access Protocol) function?
What steps would you take to monitor network performance?

WWW.BRAIN-MENTORS.COM
FINAL ROUND
Describe a challenging technical issue you resolved. How did you approach it?
What do you find most rewarding about working in technical support?
Tell me about a time when you faced a setback and how you handled it.
How do you keep yourself updated with the latest technology trends?
How would you manage multiple client issues at once?
Give an example of a time you received negative feedback and how you responded.
How do you ensure that you maintain a high-quality customer experience?
Describe a time you had to adapt quickly to a change.
What steps would you take to improve team performance?
Describe a situation where you improved a process.
Explain a time you collaborated with different teams to solve a problem.
How do you ensure client satisfaction in your role?
Describe a time you identified an issue proactively.
What is your strategy for learning about a new software tool?
Tell me about a time when you resolved a customer’s issue within a strict deadline.
Describe how you handle stress and keep organized in a busy environment.

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THANK YOU
VERY MUCH!
WWW.BRAIN-MENTORS.COM

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