MANAGEMENT INFORMATION SYSTEM

A Project Report of MIS On WIPRO

Submitted to:
Prof. Surabhi Singh

Submitted by: Group 11

Members:
1. Shivam Saurabh : 160002
2. Tanisha Gupta : 160020
3. Nancy Kumari : 160030
4. Ashish Kumar : 160045
5. Nidhi Kumari : 160051
6. Vikash Kumar : 160060
7. Vivekanand Kumar : 160116

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 Brief Description of Company – WIPRO

The full form of WIPRO is Western India Palm Refined Oils Limited. WIPRO is a multinational
corporation that provides information technology, consulting, and business process services. It was
founded in 1945 by M. H. Premji as Western India Vegetable Products Limited, a manufacturer of
vegetable and refined oils.

In 1997 Company Was renamed to WIPRO PRODUCT LIMITED which is symbolic term of its original
name

Shift to IT
In the 1980s, recognizing opportunities in computer hardware and software, the company established
subsidiaries Wipro Infotech and Wipro Systems.

TimeLine

In 1981, Wipro developed the first Indian minicomputer based on Intel 8086 Chip in an IISC lab.
The Software development of a spreadsheet and word processing suite and shifted to software development in
1990

By the Mid of 1990s Wipro had become one of the India’s leading manufacturers of Personal Computers,
peripherals and medical diagnostics equipment.

In 1998 Company Reported being the second largest software exporter from India and increased its focus more
on higher software services

- Founded: 1945 (as Western India Products Limited)

- Headquarters: Bengaluru, India
- Revenue: $10.2 billion (2022)
- Employees: Over 250,000 globally
- Operations: 50+ countries

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Business Segments:

1. IT Services (consulting, application development, maintenance)

2. Business Process Services (BPO, IT-enabled services)
3. Consulting Services (strategy, digital transformation)
4. Products and Platforms (software, hardware)

Key Services:

1. Digital Transformation
2. Cloud Services
3. Cybersecurity
4. Data Analytics
5. Artificial Intelligence (AI) and Machine Learning (ML)
6. Internet of Things (IoT)

Importance of MIS in Wipro

Wipro being a global information technology consulting and outsourcing company. Here is some key
importance of MIS in Wipro

1) Decision making – MIS provides timely and accurate information to support strategic and operational
decision making
2) Operational efficiency – Automates and streamlines processes, reducing manual errors and increasing
productivity
3) Data – Driven Insights – Analytical tools and reports help identify trends, opportunities and areas for
improvement
4) Supply Chain management – Optimizes Inventory, logistics and procurement processes
5) Customer relationship management – Enhances customer experiences through data driven engagement
6) Competitive Advantage – MIS enables Wipro to stay ahead of competitors through data insights
innovation

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In This Report we will be discussing about the Information system used by Wipro which is listed as per below

Transaction Processing systems

Executive Information systems
Decision Support System
Enterprise Resource Planning
Customer Relationship Management
Knowledge Management Systems

Transaction Processing System

A computerized system that performs and records daily routine transactions

necessary to conduct business.
• Examples: sales order entry, payroll, employee record keeping, and shipping.
• Purpose: To track the flow of transactions through the organization
• Serve operational managers and staff
• Allow managers to monitor the status of operations and relations with the external
environment
• Serve predefined, structured goals and decision-making.
• The principal purpose is to answer routine questions and to track the flow of
transactions through the organization
• E.g., inventory questions, granting credit to a customer

Why the transaction processing system used in company

Transaction Processing systems are important for firm which are globally spread , it helps in determining the
number of employees needed for tasks , determination of payrolls , skill set that employee should possessed

How TPS implemented and transformed in company

10 Years Ago, scenario
Wipro Handled basic administrative tasks such as payroll, time and attendance and transaction recording and
manual input were performed

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Impact – Processing Delays and manual interventions were common in those times. Employees work and their
requests require administrative support

5 Year Ago, scenario

Now Wipro has evolved into cloud based TPS systems were software like workday for HR and SAP Ariba for
procurement. This system improved seasonal and project-based demands of employees and also
benefited HR to find appropriate Employees

Impact – It enabled remote access meaning HR can now handle their branch office more accurately than past
and a protocol was established to assess the employees. It also helps in setting up the benchmark for
employees. The type of employee’s demand based on project also gets easier solutions now

Present Scenario (2024)

With evolving technology, companies like Wipro also started the use of AI driven automation for
handling repetitive tasks and blockchain for secure transaction records. It enables instant payroll
adjustments, expense reimbursements.

Impact – The modern technology reduces the manual errors and audit transparency.

Executive Information system

Definition - Executive Information system is a computer-based system designed to provide senior executives
with easy access to internal and external information relevant to strategic goals, these goals may be
market opportunities identification, financial analysis, and key performance indicators

Purpose of this Executive information system in WIPRO

Real-Time Performance Monitoring:

EIS provides Wipro’s leadership with a consolidated view of key performance indicators (KPIs) across various
departments and business units. By offering real-time data on financial performance, operational
efficiency, project timelines, and customer satisfaction, EIS enables executives to monitor the company's health.

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Informed Decision-Making:

The system leverages advanced data analytics and AI to provide trend analysis, forecasting, and prescriptive
insights. This helps executives make informed, data-driven decisions quickly, reducing the risks
associated with strategic choices and improving the chances of success.

Streamlined Reporting and Communication:

EIS automates the reporting process, aggregating data from multiple sources and departments, thereby saving
time on manual compilation. This streamlined reporting improves transparency and makes it easier for
leadership to communicate strategies and objectives across the organization.

Improved Resource Allocation:

EIS aids in optimizing resource allocation by offering insights into which projects or departments need
additional support or where resources can be reallocated for maximum efficiency. This is particularly
valuable for Wipro’s large-scale, resource-intensive IT and consulting projects.

10 years ago, scenario

EIS was a basic dashboard with limited KPI tracking and no real time insights. All things were done manually,
and delayed chances were always there.

Impact – Due to limited insights of data, executive also had limited visibility into real time performance thereby
creating problems in strategic decision making

5 Years Ago

Now Wipro has evolved real time dashboards and improved its data insights capabilities and installed these
systems across its business units

Impact – Executive gained a comprehensive view of performance metrics, improving decision making speed
and accuracy

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2024 Present scenario

Wipro had evolved AI driven technologies thereby enhancing the decision-making approach via strategically
and identifying key performers now became even more simpler and analytical prediction now became
simpler thereby enhancing the prediction knowledge, insights more accurately

Impact – Executives can now make proactive data driven decision from anywhere enhancing strategic decision
in future These decisions can be help in identifying market opportunities.

Decision Support System

Definition - A computer-aided automated tool that provides “necessary information” to support

a “decision making process”.

• Decision making process could be structured or semi-structured.

• Serve middle managers
• Support nonroutine decision making

How Decision support system useful in WIPRO

1. Enhanced Data-Driven Decision Making

Real-Time Analytics: DSS tools can process vast amounts of data in real-time, allowing Wipro to make data-
driven decisions quickly, especially in project management and resource allocation.
Predictive Analysis: With machine learning and AI integrated into DSS, Wipro can forecast trends and customer
needs, enabling proactive rather than reactive decision-making.
2. Improved Project Management
Resource Allocation: DSS can help in optimizing resource allocation by analyzing past project data, workforce
skills, and current workloads, ensuring efficient utilization of human and technical resources.
Risk Management: Through risk assessment modules, DSS helps managers foresee potential project risks and
devise contingency plans, thus reducing delays and cost overruns.
3. Optimized Supply Chain and Operations
Inventory and Logistics: DSS can track inventory levels, predict demand, and streamline logistics, helping
Wipro maintain cost efficiency and improve delivery times.

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Supplier and Vendor Analysis: By evaluating suppliers and vendors, DSS helps Wipro select those that provide
the best value, ensuring high-quality inputs for their services and products.

10 Years Ago, scenario

DSS was mostly manual, relying on static Excel sheets and simple reporting tools. It could provide
historical data analysis but was not equipped for real-time or predictive analytics.

Impact: Decision-making was slower and reactive. Managers had access to historical data but needed to
interpret trends and patterns manually.

5 Years Ago, scenario

Wipro implemented tools like Tableau and Power BI, improving data visualization and trend analysis.
This allowed for faster, more informed decisions.

Present scenario
AI and ML power DSS with dynamic, real-time analytics. Natural language query capabilities let users
ask questions and receive insights directly. DSS now integrates with IoT data for industry-specific, real-
time insights.

Impact - Real-time data and predictive analytics enable Wipro to anticipate trends and optimize operations,
aligning decision-making closely with business goals.

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 Enterprise Resource Planning

Definition - Enterprise Resource Planning (ERP) is an integrated software platform that organizations use to
manage and automate core business processes. ERP systems bring together various functions like
finance, human resources, supply chain, sales, procurement, and inventory into a unified system to
facilitate real-time data sharing and streamlined workflows across departments

How ERP is useful in WIPRO

Integrated Business Processes

Centralized Data: ERP systems consolidate data from different departments into a single platform, ensuring that
all stakeholders have access to real-time information.

Financial Reporting and Analysis: ERP allows for real-time tracking of expenses, revenues, and budgets,
offering insights into financial performance and supporting effective cost management.

Inventory and Procurement Management: ERP improves supply chain visibility, optimizes inventory levels, and
streamline procurement by providing real-time data on inventory, vendor management, and order
tracking.
Order Management and Service Delivery: ERP helps track customer orders, manage service requests, and
monitor delivery times, ensuring Wipro meets customer expectations efficiently.

10 Years Ago scenarios

Wipro’s ERP was SAP-based, but with limited mobile support and on-premise servers that constrained data
sharing and real-time access. The focus was mainly on core financials, with limited real-time data
processing capabilities

Impact - Slow processing times affected decision-making speed. Departments operated more independently,
with a slower flow of interdepartmental information.

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5 Years Ago, scenarios

With SAP S/4 HANA on the cloud, Wipro gained real-time analytics capabilities and improved collaboration
tools. Mobile access has become standard, giving managers on-the-go access to data. Integration with
analytics platforms provided detailed insights.

Impact - Improved data visibility and decision-making. Cloud flexibility is the ability of cloud computing
resources to adapt and respond to changing business needs, workload fluctuations, and unpredictable
market conditions demands, improving operational efficiency.

Present scenario
Integrated AI, ML, and IoT for real-time operational insights. Real-time inventory monitoring, predictive
maintenance for assets, and automated financial reporting are now part of Wipro’s ERP, offering deep
analytics and automation
Impact - The ERP reduces costs through automation and predictive maintenance, optimizing asset use and
minimizing downtime.

Customer Relationship Management

CRM is a strategy and technology-focused approach that businesses use to manage, analyse, and improve
interactions with current and potential customers. CRM systems help companies organize customer
information, track communications, analyse data, and automate workflows across sales, marketing, and
customer service

How Customer Relationship Management useful in WIPRO

CRM consolidates client data in one place, providing Wipro’s teams with a holistic view of customer history,
preferences, and interactions, which helps personalize communication and build stronger relationships.

Lead and Opportunity Management: CRM tracks potential clients and sales opportunities, enabling Wipro to
nurture leads effectively and increase conversions through targeted follow-ups.

Automated Service Management: CRM systems streamline the ticketing process by automatically assigning
cases to the right team, helping Wipro resolve client issues faster and reducing downtime for customers.

Client Satisfaction Tracking: CRM tools often include feedback mechanisms and surveys that allow Wipro to
monitor customer satisfaction levels and identify areas for improvement.

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Unified Platform for Collaboration: CRM allows Wipro’s sales, support, and marketing teams to collaborate
seamlessly by sharing client information and tracking tasks, which fosters a coordinated approach to
client interactions.

10 Years Ago, scenario

Limited CRM functionalities through Salesforce and Siebel, primarily for sales tracking and contact
management. Analytics capabilities were minimal, and sales data was often updated manually

Impact - Client interactions were documented, but insights were limited. Personalized customer experiences
were less frequent due to a lack of deep data insights

5 Years Ago, scenario

Wipro’s CRM transitioned to a cloud-based Salesforce platform with advanced analytics and client engagement
tools. Predictive analytics started playing a role, helping sales teams anticipate client needs

Impact - Personalization improved, with targeted campaigns and client segmentation. Cloud-based access
allowed for better collaboration and real-time client

Present Time scenario

AI-driven insights and chatbots powered by natural language processing (NLP) enhance customer service, while
sentiment analysis provides a real-time understanding of client satisfaction. CRM integrates seamlessly
with ERP and DSS for comprehensive client insights.

Impact: Response times have improved through automation, and targeted marketing campaigns help increase
client engagement. CRM aids in proactive issue resolution, anticipating client needs before they
escalate.

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 Knowledge Management System

A Knowledge Management System (KMS) is an organized framework or technology-driven system designed

to capture, store, manage, and share an organization’s knowledge and information. This system
facilitates the efficient finding and sharing of knowledge across the organization, helping employees
access relevant information, best practices, insights, and expertise when needed.

How Knowledge Management System is useful in WIPRO

With global teams across various domains, Wipro’s KMS provides a centralized platform for employees to share
expertise, insights, and resources. This minimizes silos and encourages collaboration across
departments and geographies, leading to better alignment on projects.

KMS allows employees to quickly access documented knowledge, best practices, and solutions for common
issues, reducing the need to "reinvent the wheel." This speeds up problem-solving and decision-making,
allowing teams to deliver solutions to clients more effectively.

New employees can use KMS to access training materials, previous project documentation, and knowledge
resources, which accelerates their learning curve. The system enables Wipro to retain institutional
knowledge and helps employees become productive faster.

With access to past project data, case studies, and performance metrics, KMS empowers Wipro’s teams to make
more informed decisions. This leads to more effective strategies and solutions, as decisions are based
on proven knowledge rather than assumptions.

10 Years Ago, scenario

Wipro relied on SharePoint and other document storage systems, with limited sharing capabilities and
knowledge tagging.

Impact - Information silos were common, slowing cross-departmental knowledge sharing and collaboration.

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5 Years Ago, scenario

Cloud-based KMS with better search, tagging, and sharing options. AI-powered content indexing improved
document retrieval

Impact - Knowledge sharing became more efficient, and remote access facilitated better collaboration. Improved
document search saved time.

Present Scenario

AI-driven KMS with NLP field of artificial intelligence (AI) focused on enabling computers to understand,
interpret, and generate human language for advanced search and recommendation, suggesting
documents and knowledge based on user activity.

Impact - The system actively supports knowledge sharing, fostering a more collaborative environment.
Advanced search capabilities streamline knowledge retrieval.

Information 10 Years Ago 5 Years Ago Future Projection

Present (2024)
System (2014) (2019) (2029)
Fully
Legacy TPS Upgraded to automated, AI-driven systems
Transaction
systems focused more integrated, real-time with predictive
Processing
on basic payroll, cloud-based processing, capabilities for
Systems (TPS)
attendance. solutions. enhanced by efficiency.
AI.
Shifted to
SAP-based ERP Fully integrated Intelligent ERP with
Enterprise advanced SAP
systems with ERP, cloud- autonomous
Resource S/4 HANA with
limited based and AI- decision-making and
Planning (ERP) improved
customization. supported. process automation.
modules.
Cloud-based Predictive and
Customer Salesforce and AI-driven CRM
CRM with prescriptive CRM
Relationship Siebel-based providing deep
enhanced systems with
Management CRM, basic client insights and
analytics (e.g., advanced
(CRM) insights. automation.
Salesforce) personalization.
Limited analytics, BI tools like AI-enhanced BI Adaptive analytics,
Decision
mostly Excel- Tableau and with real-time, capable of
Support
based or custom Power BI for dynamic data autonomously
Systems (DSS)
reports. visualization. analytics. identifying trends.
Enhanced KMS AI-based KMS Immersive,
Document
Knowledge with cloud with NLP interactive KMS
repositories,
Management storage, capabilities for integrating VR/AR
SharePoint for
Systems (KMS) knowledge advanced for global
limited sharing.
sharing. search. collaboration.

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 Information 10 Years Ago 5 Years Ago Future Projection
Present (2024)
System (2014) (2019) (2029)
Basic dashboards Advanced EIS Real-time EIS Fully immersive EIS
Executive
and reporting with data with AI-driven with AR/VR,
Information
tools, limited in integration and insights for providing deep and
Systems (EIS)
scope. visualization. executives. interactive insights.

Conclusion

In conclusion, Wipro’s comprehensive implementation of various Management Information Systems

(MIS) has been instrumental in its evolution as a global leader in IT services and consulting. By
integrating systems like Transaction Processing Systems (TPS), Enterprise Resource Planning (ERP),
Customer Relationship Management (CRM), Decision Support Systems (DSS), Knowledge
Management Systems (KMS), and Executive Information Systems (EIS), Wipro has streamlined its
operations, enhanced customer engagement, and fostered informed, data-driven decision-making at all
levels.

Over the past decade, Wipro’s approach to MIS has evolved significantly, transitioning from on-premise
legacy systems to sophisticated, AI-driven, cloud-based solutions. This evolution has enabled real-time
insights, predictive analytics, and seamless collaboration across global teams, which are crucial in the
current fast-paced and competitive business environment. The ERP and CRM systems have played a
vital role in unifying Wipro’s internal processes, while KMS and DSS empower employees with timely
access to essential information and insights, improving productivity and innovation. Furthermore, the
EIS has provided executives with the ability to monitor performance, foresee challenges, and make
proactive decisions that align with organizational goals.

As Wipro moves forward, the MIS framework will continue to play a central role in achieving strategic
objectives, with future advancements expected in areas like AI-driven automation, IoT integration, and
immersive VR/AR interfaces for decision support. These technologies will not only reinforce
operational efficiency but also enhance Wipro's capability to deliver personalized, data-backed solutions
to clients worldwide. In sum, Wipro’s commitment to leveraging cutting-edge MIS positions it to
maintain competitive advantage and drive sustained growth in the global market.

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