Job Description-Technical Support Engineer - Optics

ANSYS JOB DESCRIPTION
Job Title: Technical Support Engineer - Optics

Job Location: Pune/Bangalore
Company: Ansys
Ansys is the global leader in engineering simulation, helping the world's most innovative
companies deliver radically better products to their customers. By offering the best and broadest
portfolio of engineering simulation software, Ansys helps companies solve the most complex
design challenges and engineer products limited only by imagination.
Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) team to support our customers in a new and
innovative way. The landscape of customer support and learning experience is fast changing, and
you will be at the forefront of this change focusing on developing and deploying solutions for our
customers. The ACE team is in continuous pursuit of operating with utmost efficiency and
identifies AI as one of the new paradigm shifts. In this role, you will use your engineering
knowledge and the power of GenAI to streamline and accelerate AI transformation of technical
support and learning and development within the ACE team. You will be a part of our positive,
dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality
solutions to our customers, advancing your knowledge, experience, and impact on the success of
our customers and Ansys.
Key Duties and Responsibilities

 Apply engineering expertise and knowledge of simulation techniques to develop
knowledge data related to Ansys Optics products that can be consumed by Large
Language Models (LLMs).
 Identify gaps in existing knowledge and work with multiple subject matter experts to
fill these gaps.
 Work with internal & external databases to develop data pipelines for developing AI
models.
 Develop technical expertise in both Ansys Optics products and state-of-the-art
GenAI technologies that are appropriate for technical support, learning and
development.
 Follow legal and enterprise level data governance policies while handling any data.
 Fully document all data workflows developed towards AI powered applications and
present them to the Data audit teams.
 Participate in other strategic team and company initiatives, as needed.
 Be agile and open to new responsibilities. This is a very fast paced role requiring a
“try often, fail fast” kind of mindset.
Minimum Education/Certification Requirements and Experience

 Bachelor’s degree in physics, Optics, Photonics, Opto-Electronics, Electrical
Engineering or related field.
 Knowledge of the fundamentals of photonics and optical physics.
 Demonstrated use of relevant Ansys software or knowledge of other commercial
CAE, CAD, EDA, PLM software packages.
 Logical problem-solving, strong interpersonal and communication skills, fluent in
writing and speaking English.
 Strong organizational and time management skills, possesses a sense of urgency.
Preferred Qualifications and Skills
Ansys, Inc. is an Equal Opportunity Employer.

 Preferred education and years of professional experience in an engineering
software environment: MS+0.
 Knowledge of the use of commercial or in-house Optical Simulation software.
 Proficiency in Python scripting and knowledge of the basics of machine learning
would be a plus.
 Ability to work independently with minimal supervision, as well as with others in a
diverse team environment.
 Demonstrated ability to manage multiple projects and to communicate effectively.
 Ability to travel domestically up to 10% of the time.
Culture and Values
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas,
build relationships, and help each other realize our greatest potential in the knowledge that every
day is an opportunity to observe, teach, inspire, and be inspired.
Together as One Ansys, we are powering innovation that drives human advancement.
Our Commitments:
 Amaze with innovative products and solutions
 Make our customers incredibly successful
 Act with integrity
 Ensure employees thrive and shareholders prosper
Our Values:
 Adaptability: Be open, welcome what's next
 Courage: Be courageous, move forward passionately
 Generosity: Be generous, share, listen, serve
 Authenticity: Be you, make us stronger
Our Actions:
 We commit to audacious goals
 We work seamlessly as a team
 We demonstrate mastery
 We deliver outstanding results
OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing
a workplace that fuels this by welcoming people, no matter their background, identity, or
experience, to a workplace where they are valued and where diversity, inclusion, equity, and
belonging thrive.
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the
globe. Collectively we strive to change the world with innovative technology and transformational
solutions. With a prestigious reputation in working with well-known, world-class companies,
standards at Ansys are high met by those willing to rise to the occasion and meet those
challenges head on. Our team is passionate about pushing the limits of world-class simulation
technology, empowering our customers to turn their design concepts into successful, innovative
products faster and at a lower cost.
At Ansys, it's about the learning, the discovery, and the collaboration. It's about what is next as
much as the mission accomplished. And it's about the melding of disciplined intellect with
strategic direction and results that have, can, and do impact real people in real ways. All this is
forged within a working environment built on respect, autonomy, and ethics.
CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been
recognized for the following more recent awards, although our list goes on: Americas Most Loved
Workplaces, Gold Stevie Award Winner, Americas Most Responsible Companies, Fast Company
World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan,
Korea, Spain, Sweden, Taiwan, U.K.).
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, veteran status, and other protected characteristics.
Ansys, Inc. is an Equal Opportunity Employer.

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ANSYS JOB DESCRIPTION

Job Title: Technical Support Engineer - Optics

Summary / Role Purpose

Key Duties and Responsibilities

Minimum Education/Certification Requirements and Experience

Preferred Qualifications and Skills

Ansys, Inc. is an Equal Opportunity Employer.

Ansys, Inc. is an Equal Opportunity Employer.

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