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    ARROWBITS Employment Offer Letter Form Sherri Webb

    Uploaded by

    JaQ Ariz

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    ARROWBITS Employment Offer Letter Form Sherri Webb

    Uploaded by

    JaQ Ariz
    6 views6 pages

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    6 views6 pages

    ARROWBITS Employment Offer Letter Form Sherri Webb

    Uploaded by

    JaQ Ariz

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    ArrowBits Inc

    9007 Arrow Route Suite 285

    Rancho Cucamonga, CA 91730

    April 4th, 2023

    Dear, Jakaris Harris.

    EMPLOYMENT OFFER LETTER

    We are pleased to offer you the position of a (CUSTOMER SUPPORT


    REPRESENTATIVE) with us here at ArrowBits Inc. Where we hope you will
    enjoy your role and make a significant contribution to the success of the
    business.
    Your employment will commence on February 21, 2023. You have been employed as a
    Customer Support Representative Employee reporting daily to the Head of
    Department.
    You will be based remotely at home.

    ArrowBits, General hours of business are between 8:00AM–4:00PM, Monday-Friday. It is


    expected that you will work an average of forty <40> hours per week during general
    business hours.

    From time to time, you will be required to work reasonable additional hours or after hours
    when necessary to perform your duties effectively and Overtime payments or time in line
    will be calculated in accordance with the hour work and will be paid along with your weekly
    payment.

    We are seeking a customer support representative that excels in meeting customers'


    expectations, from answering questions on products and services to processing orders.
    You should assist in investigating issues that arise and resolving conflicts from customer
    complaints to ensure customer satisfaction.

    To be successful as a customer support representative, you should stay informed about


    product and service specifications and maintain good relations with customers.
    Ultimately, a successful Customer Support Representative should be able to achieve
    outstanding customer service and communicate effectively with customers.

    Customer Support Responsibilities:

    Generating sales leads.

    Managing incoming calls.

    Building good relationships with customers.

    Resolving complaints and following up on resolutions.

    Identifying customers' needs.

    Meeting sales objectives.

    Following procedures and policies.

    Requirements:
    Experience in customer service.
    Strong telephone etiquette.
    Familiarity with CRM tools.
    Excellent communication skills.

    Ability to manage multiple tasks at once.

    Ability to adapt to different personalities.

    Health Care Coverage

    Our employees enjoy top-tier coverage including national PPO with dental and vision, along with
    annual ArrowBits contributions to your health savings account.

    Life Insurance, Accidental Death & Dismemberment and Disability Employees receive benefits
    equal to 100 percent of their annual salary at no cost to them.

    Short-term disability and long-term disability provided at no cost to the employee. Enhanced

    Benefits We offer 401(k)/profit sharing/529 plans to save for retirement and college. We offer

    tuition reimbursement for career-related courses after six months.

    Paid Time OfIfine addition to paid holidays we offer our employees 16 paid days off each year.

    Employees also have two days of paid time off which can be used anytime during the year for
    holidays that are important to you.

    Employee Discount Program

    ArrowBits employees receive discounts on car rentals, electronics, entertainment, fashion,


    travel, and many other services.

    Special Care Programs

    We offer dependent care flexible spending accounts and employee assistance programs at no
    cost.
    Benefits may be used to offset dependent care expenses including confidential counseling for
    emotional, legal, financial, and other personal issues at no cost to the employee.
    Probationary Period:
    A one-month Probationary Period will apply to this role.
    • During this time, you will receive training and guidance to help you become
    • Familiar with, and competent in, performing the work you have been
    appointed to do.

    The appointment is subject to the satisfactory completion of the Probationary Period


    which itself is subject to termination during any stage, by either party, upon <one week’s
    notice in writing>, or by payment in lieu of notice.

    • Payment:

    • Your salary is at a rate of $39 per hour and training will be $15.

    • Your salary will be paid hourly, working 6 hours daily and 30 hrs-40 hrs
    weekly.

    • All or any expenses made from pocket for the sake of the company will be
    reimbursed immediately or during His/her respective pay period.

    • Superannuation:

    • Superannuation payments will be made on your behalf in accordance with the


    Superannuation Guarantee into a Superannuation fund of your choice. If you
    do not choose a fund, your contributions will be placed into the default fund.

    • Salary Review:

    • Your remuneration package will be reviewed annually on or about the


    anniversary of your employment or in accordance with workplace laws.

    • Personal leave:

    • You are entitled to 10 days paid personal/carer's leave in accordance with the
    Fair Work Act 2021.

    • You are entitled to a period of two days unpaid carer's leave per occasion in
    accordance with the Fair Work Act 2021.
    • You are entitled to a period of two days paid compassionate leave per
    occasion in accordance with the Fair Work Act 2021.
    The minimum period of notice required to be given to the employer by the employee is
    either:
    • That prescribed by the relevant employment agreement or other contract of
    employment.
    • If no period of notice is prescribed as above, a period of notice equal to the
    employee’s usual pay period.

    ArrowBits May terminate your employment by giving the following period of notice (or
    payment in line) depending on service:

    Period of continuous service Notice period


    Not more than 1 year 1 week
    More than 1 year, but not more than 3 years 2 weeks
    More than 3 years, but not more than 5 years 3 weeks
    More than 5 years 4 weeks

    If you are over 45 with more than two years continuous service, you will receive an
    additional week’s notice (or payment in line).

    The company may terminate your employment at any time without notice if:

    • you are guilty of serious misconduct; or


    • You are in material breach of a provision of this contract, including confidentiality
    undertakings.

    Following the termination of your employment you will be required to return all company
    property.

    You are required to observe and uphold all the Company’s privacy policies and
    procedures as implemented or varied from time to time.

    Collection, storage, access to and dissemination of employee personal information will


    be in accordance with privacy legislation.

    ArrowBits has in place several company policies and procedures. You are required to
    comply with company policy. A failure to comply with these policies may result in
    disciplinary action being taken against you.
    During your employment you may become aware of information relating to the business of
    ArrowBits including but not limited to client lists, trade secrets, client details and pricing
    structures.

    Confidential information, including client lists, trade secrets, pricing structures and all
    documents created by you in the course of your employment remain the sole property of
    ArrowBits. You shall not, either during or after your employment, without the prior
    consent of the ArrowBits, directly or indirectly divulge to any person or use the
    confidential information for your own or another’s benefit.

    You are welcome, Sherri Webb, we would like to take this opportunity to
    welcome you to ArrowBits And wish you a long and rewarding career with us.

    Yours sincerely,

    Mr. Sunil Suthar

    Chief Commercial Officer

    ArrowBits

    https://arrowbits.com
    Jakaris
    ______________,
    Harris accept the terms and conditions of this contract.

    Employee:

    March 4 , 2023
    Signed ___________________________________Date___________________________

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