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[{"id":"qjmcFHHibfBDsxAjhFnU","number"
:"11419436351976551194","begin":"2024-
11-08T16:05:00+00:00","created":"2024-
11-08T17:17:01+00:00","end":"2024-11-
08T17:08:00+00:00","modified":"2024-
11-
08T17:54:19+00:00","external_desc":"We
're investigating reports of an issue
with Google Workspace Support. We will
provide more information
shortly.","updates":[{"created":"2024-
11-
08T17:54:09+00:00","modified":"2024-
11-08T17:54:19+00:00","when":"2024-11-
08T17:54:09+00:00","text":"The issue
with Google Workspace Support has been
resolved for all affected users as of
Friday, 2024-11-08 09:08
US/Pacific.\nWe thank you for your
patience while we worked on resolving
the issue.","status":"AVAILABLE"},
{"created":"2024-11-
08T17:17:01+00:00","modified":"2024-
11-08T17:54:09+00:00","when":"2024-11-
08T17:17:01+00:00","text":"We're
investigating reports of an issue with
Google Workspace Support. We will
provide more information shortly.
Users are facing intermittent delays
while creating the support cases.
Users are requested to retry the
process as the issue is
intermittent.","status":"SERVICE_DISRU
PTION"}],"most_recent_update":
{"created":"2024-11-
08T17:54:09+00:00","modified":"2024-
11-08T17:54:19+00:00","when":"2024-11-
08T17:54:09+00:00","text":"The issue
with Google Workspace Support has been
resolved for all affected users as of
Friday, 2024-11-08 09:08
US/Pacific.\nWe thank you for your
patience while we worked on resolving
the
issue.","status":"AVAILABLE"},"status_
impact":"SERVICE_INFORMATION","severit
y":"low","service_key":"dnz8HVUHoMMcW9
wV91LY","service_name":"Google
Workspace
Support","affected_products":
[{"title":"Google Workspace
Support","id":"dnz8HVUHoMMcW9wV91LY"}]
,"uri":"incidents/qjmcFHHibfBDsxAjhFnU
"},
{"id":"EDinMUwayovibax78KZJ","number":
"4675755073320703464","begin":"2024-
11-06T18:03:00+00:00","created":"2024-
11-06T20:33:26+00:00","end":"2024-11-
07T17:04:00+00:00","modified":"2024-
11-
07T21:30:17+00:00","external_desc":"**
Summary :**\nThere may be issues
accessing Google Workspace Extensions
(Google Calendar, Google Keep and
Google Tasks) from Gemini
app\n**Description :**\nWe are
experiencing an issue with some
Extensions in the Gemini app
(gemini.google.com).\nOur engineering
team continues to investigate the
issue.\nWe will provide an update by
Friday, 2024-11-08 00:30 US/Pacific
with current details.\nWe apologize to
all who are affected by the
disruption.\n**Diagnosis :**\nUsers
may observe error messages when trying
to use Calendar, Keep, and Tasks
extensions from the Gemini app. This
is limited to only enterprise users
and does not impact consumer
accounts.\n**Workaround :**\nNone at
this time.","updates":
[{"created":"2024-11-
07T20:30:32+00:00","modified":"2024-
11-07T21:30:17+00:00","when":"2024-11-
07T20:30:32+00:00","text":"# Mini
Incident Report\nWe apologize for the
inconvenience this service
disruption/outage may have caused. We
would like to provide some information
about this incident below. Please
note, this information is based on our
best knowledge at the time of posting
and is subject to change as our
investigation continues. If you have
experienced impact outside of what is
listed below, please reach out to
Google Cloud Support using
https://cloud.google.com/support or to
Google Workspace Support using help
article
https://support.google.com/a/answer/10
47213.\n(All Times
US/Pacific)\n**Incident Start:** 6
November, 2024 10:03\n**Incident
End:** 7 November, 2024
9:04\n**Duration:** 23 hours, 1
minute\n**Affected Services and
Features:**\nGemini extensions for the
following services:\n- Google
Calendar\n- Google Keep\n- Google
Tasks\n**Regions/Zones:** Global
(Impact was limited to Enterprise
users, irrespective of
location)\n**Description:**\nA subset
of customers with Gemini subscriptions
experienced Google Calendar, Tasks and
Keep extensions not working in Gemini
App on Web for a duration of 23 hours
and 1 minute. From preliminary
analysis, the root cause of the issue
is a change related to a Gemini
feature launch.\nGoogle engineers
adjusted launch configurations in the
backend to mitigate the impact. Google
will complete a full IR in the
following days that will provide a
full root cause.\n**Customer
Impact:**\nA subset of users may have
observed the following error messages
when trying to use Calendar, Keep, and
Tasks extensions from the Gemini app.
These messages were responses by
Gemini:\n- ‘I can't assist you with
that, as I am only a language
model.’\n- ‘I can’t access your
Google Calendar because of privacy and
security reasons, but I can help you
find this
information!...’","status":"AVAILABL
E"},{"created":"2024-11-
07T17:30:06+00:00","modified":"2024-
11-07T20:30:32+00:00","when":"2024-11-
07T17:30:06+00:00","text":"The issue
with Gemini has been resolved for all
affected users as of Thursday, 2024-
11-07 09:04 US/Pacific.\nWe thank you
for your patience while we worked on
resolving the
issue.","status":"SERVICE_DISRUPTION"}
,{"created":"2024-11-
06T20:33:26+00:00","modified":"2024-
11-07T17:30:06+00:00","when":"2024-11-
06T20:33:26+00:00","text":"**Summary
:**\nThere may be issues accessing
Google Workspace Extensions (Google
Calendar, Google Keep and Google
Tasks) from Gemini app\n**Description
:**\nWe are experiencing an issue with
some Extensions in the Gemini app
(gemini.google.com).\nOur engineering
team continues to investigate the
issue.\nWe will provide an update by
Friday, 2024-11-08 00:30 US/Pacific
with current details.\nWe apologize to
all who are affected by the
disruption.\n**Diagnosis :**\nUsers
may observe error messages when trying
to use Calendar, Keep, and Tasks
extensions from the Gemini app. This
is limited to only enterprise users
and does not impact consumer
accounts.\n**Workaround :**\nNone at
this
time.","status":"SERVICE_DISRUPTION"}]
,"most_recent_update":
{"created":"2024-11-
07T20:30:32+00:00","modified":"2024-
11-07T21:30:17+00:00","when":"2024-11-
07T20:30:32+00:00","text":"# Mini
Incident Report\nWe apologize for the
inconvenience this service
disruption/outage may have caused. We
would like to provide some information
about this incident below. Please
note, this information is based on our
best knowledge at the time of posting
and is subject to change as our
investigation continues. If you have
experienced impact outside of what is
listed below, please reach out to
Google Cloud Support using
https://cloud.google.com/support or to
Google Workspace Support using help
article
https://support.google.com/a/answer/10
47213.\n(All Times
US/Pacific)\n**Incident Start:** 6
November, 2024 10:03\n**Incident
End:** 7 November, 2024
9:04\n**Duration:** 23 hours, 1
minute\n**Affected Services and
Features:**\nGemini extensions for the
following services:\n- Google
Calendar\n- Google Keep\n- Google
Tasks\n**Regions/Zones:** Global
(Impact was limited to Enterprise
users, irrespective of
location)\n**Description:**\nA subset
of customers with Gemini subscriptions
experienced Google Calendar, Tasks and
Keep extensions not working in Gemini
App on Web for a duration of 23 hours
and 1 minute. From preliminary
analysis, the root cause of the issue
is a change related to a Gemini
feature launch.\nGoogle engineers
adjusted launch configurations in the
backend to mitigate the impact. Google
will complete a full IR in the
following days that will provide a
full root cause.\n**Customer
Impact:**\nA subset of users may have
observed the following error messages
when trying to use Calendar, Keep, and
Tasks extensions from the Gemini app.
These messages were responses by
Gemini:\n- ‘I can't assist you with
that, as I am only a language
model.’\n- ‘I can’t access your
Google Calendar because of privacy and
security reasons, but I can help you
find this
information!...’","status":"AVAILABL
E"},"status_impact":"SERVICE_DISRUPTIO
N","severity":"medium","service_key":"
npdyhgECDJ6tB66MxXyo","service_name":"
Gemini","affected_products":
[{"title":"Gemini","id":"npdyhgECDJ6tB
66MxXyo"}],"uri":"incidents/EDinMUwayo
vibax78KZJ"},
{"id":"MUomphETLLW7et9VPTYa","number":
"10045463923569170164","begin":"2024-
10-30T12:30:00+00:00","created":"2024-
10-30T17:11:08+00:00","end":"2024-10-
30T18:46:00+00:00","modified":"2024-
11-
05T14:25:14+00:00","external_desc":"We
're investigating reports of an issue
with Gmail. We will provide more
information shortly.","updates":
[{"created":"2024-11-
04T16:53:34+00:00","modified":"2024-
11-05T14:25:14+00:00","when":"2024-11-
04T16:53:34+00:00","text":"# Incident
Report\n## Summary\nOn 29 October 2024
some Gmail web users experienced slow
loading, unresponsive or crashed web
pages for a duration of 22 hours, 46
minutes\nTo our customers whose
businesses were impacted during this
outage, we sincerely apologize. This
is not the level of quality and
reliability we strive to offer
you.\n## Root Cause\nBrowser
extensions, such as third-party ones,
have significant freedom to run their
own JavaScript code on web pages
they're active on. This means they can
modify the page's appearance and
content, interact with remote servers,
and potentially even disrupt the
page's functionality.\nWhile
extensions operate in their own
isolated environment, they can
technically access information from
the main web page. However, the
reverse isn't true, limiting the
website's control over the extension's
actions.\nEssentially, extensions have
a wide range of capabilities with
minimal oversight, potentially leading
to unintended consequences or
conflicts with the web page.\nA recent
update to a third-party browser
extension resulted in some Gmail web
users who have these extensions
installed experiencing performance
problems, such as increased latency or
unresponsiveness.\n## Remediation and
Prevention\nGoogle engineers were
alerted to the issue by internal
monitoring on 30 October 2024 at 07:04
US/Pacific and immediately started an
investigation. The issue was fully
mitigated at 11:44 US/Pacific after
the third-party mitigated the issue
from their end.\nGoogle is committed
preventing a repeat of this issue in
the future and is completing the
following actions:\n- Implement
testing for popular browser extensions
to better detect and quickly mitigate
similar issues.\n- Improve internal
documentation/processes to enable
faster response and mitigation time
for this type of issue.\n## Detailed
Description of Impact\n###
Gmail\nCustomers using the Gmail Web
UI may have experienced increased
latency or unresponsiveness when also
using certain third-party
extensions.\n**Additional Information
for Customers:**\nThis issue only
affected the Gmail Web UI. Gmail
iOS/Android apps could be used as a
workaround during the issue
duration.","status":"AVAILABLE"},
{"created":"2024-10-
31T14:49:11+00:00","modified":"2024-
11-04T16:53:46+00:00","when":"2024-10-
31T14:49:11+00:00","text":"# Mini
Incident Report\nWe apologize for the
inconvenience this service
disruption/outage may have caused. We
would like to provide some information
about this incident below. Please
note, this information is based on our
best knowledge at the time of posting
and is subject to change as our
investigation continues. If you have
experienced impact outside of what is
listed below, please reach out to
Google Workspace Support using the
help article
https://support.google.com/a/answer/10
47213.\n(All Times
US/Pacific)\n**Incident Start:** 29
October, 2024 13:00\n**Incident End:**
30 October, 2024 11:46\n**Duration:**
22 hours, 46 minutes\n**Affected
Services and
Features:**\nGmail\n**Regions/Zones:**
Global\n**Description:**\nSome Gmail
users experienced latency,
unresponsiveness, and inability to
load the Web UI for a duration of 22
hours, 46 minutes. From preliminary
analysis, the root cause of the issue
was an incompatibility with a third-
party add-on following an update to
Gmail front end servers.\n**Customer
Impact:**\nCustomers using the Gmail
Web UI may have experienced increased
latency or unresponsiveness when also
using certain 3rd party
addons.\n**Additional details:**\nThis
issue only affected the Gmail Web UI.
Gmail iOS/Android apps could be used
as a workaround.\nEngineers mitigated
the issue by rolling back the recent
update to Gmail front end
servers.","status":"AVAILABLE"},
{"created":"2024-10-
30T19:00:21+00:00","modified":"2024-
10-31T14:49:11+00:00","when":"2024-10-
30T19:00:21+00:00","text":"The issue
with Gmail has been resolved for all
affected users as of Wednesday, 2024-
10-30 11:46 US/Pacific.\nWe will
publish an analysis of this incident
once we have completed our internal
investigation.\nWe thank you for your
patience while we worked on resolving
the
issue.","status":"SERVICE_DISRUPTION"}
,{"created":"2024-10-
30T17:20:16+00:00","modified":"2024-
10-30T19:00:21+00:00","when":"2024-10-
30T17:20:16+00:00","text":"Gmail users
may experience slowness in Gmail UI,
including lag and non-responsiveness
during loading and sending
operations.\nWe are experiencing an
issue with Gmail beginning at
Wednesday, 2024-10-30 05:30
US/Pacific.\nOur engineering team
continues to investigate the issue. We
will provide an update by Wednesday,
2024-10-30 12:30 US/Pacific with
current details.\nWe apologize to all
who are affected by the
disruption.","status":"SERVICE_DISRUPT
ION"},{"created":"2024-10-
30T17:11:08+00:00","modified":"2024-
10-30T17:20:16+00:00","when":"2024-10-
30T17:11:08+00:00","text":"We're
investigating reports of an issue with
Gmail. We will provide more
information shortly. Gmail users may
experience slowness in Gmail UI,
including lag and non-responsiveness
during loading and sending
operations.","status":"SERVICE_DISRUPT
ION"}],"most_recent_update":
{"created":"2024-11-
04T16:53:34+00:00","modified":"2024-
11-05T14:25:14+00:00","when":"2024-11-
04T16:53:34+00:00","text":"# Incident
Report\n## Summary\nOn 29 October 2024
some Gmail web users experienced slow
loading, unresponsive or crashed web
pages for a duration of 22 hours, 46
minutes\nTo our customers whose
businesses were impacted during this
outage, we sincerely apologize. This
is not the level of quality and
reliability we strive to offer
you.\n## Root Cause\nBrowser
extensions, such as third-party ones,
have significant freedom to run their
own JavaScript code on web pages
they're active on. This means they can
modify the page's appearance and
content, interact with remote servers,
and potentially even disrupt the
page's functionality.\nWhile
extensions operate in their own
isolated environment, they can
technically access information from
the main web page. However, the
reverse isn't true, limiting the
website's control over the extension's
actions.\nEssentially, extensions have
a wide range of capabilities with
minimal oversight, potentially leading
to unintended consequences or
conflicts with the web page.\nA recent
update to a third-party browser
extension resulted in some Gmail web
users who have these extensions
installed experiencing performance
problems, such as increased latency or
unresponsiveness.\n## Remediation and
Prevention\nGoogle engineers were
alerted to the issue by internal
monitoring on 30 October 2024 at 07:04
US/Pacific and immediately started an
investigation. The issue was fully
mitigated at 11:44 US/Pacific after
the third-party mitigated the issue
from their end.\nGoogle is committed
preventing a repeat of this issue in
the future and is completing the
following actions:\n- Implement
testing for popular browser extensions
to better detect and quickly mitigate
similar issues.\n- Improve internal
documentation/processes to enable
faster response and mitigation time
for this type of issue.\n## Detailed
Description of Impact\n###
Gmail\nCustomers using the Gmail Web
UI may have experienced increased
latency or unresponsiveness when also
using certain third-party
extensions.\n**Additional Information
for Customers:**\nThis issue only
affected the Gmail Web UI. Gmail
iOS/Android apps could be used as a
workaround during the issue
duration.","status":"AVAILABLE"},"stat
us_impact":"SERVICE_INFORMATION","seve
rity":"low","service_key":"prPt2Yra2Cb
GsbEm9cpC","service_name":"Gmail","aff
ected_products":
[{"title":"Gmail","id":"prPt2Yra2CbGsb
Em9cpC"}],"uri":"incidents/MUomphETLLW
7et9VPTYa"},
{"id":"Pyk5VPCaY9XmmTRqTiEV","number":
"1613848227674937289","begin":"2024-
10-30T09:46:00+00:00","created":"2024-
10-30T11:17:57+00:00","end":"2024-10-
30T11:08:00+00:00","modified":"2024-
10-
30T11:23:03+00:00","external_desc":"**
Summary:**\nGemini might be
unavailable in France due to
\"\"Gemini isn’t currently supported
in your country. Stay tuned!\"\"
message.\n**Description:**\nWe are
experiencing an issue with Gemini.
Mitigation work is now underway by our
engineering team. We will provide an
update by Wednesday, 2024-10-30 05:00
US/Pacific with current details. We
apologize to all who are affected by
the
disruption.\n**Diagnosis:**\nCustomers
accessing gemini.google.com in France
might see \"Gemini isn’t currently
supported in your country. Stay
tuned!\" message.\nGemini
functionalities such as \"Help me
write\" in other Google Workspace
products work
properly.\n**Workaround:**\nNone right
now.","updates":[{"created":"2024-10-
30T11:22:48+00:00","modified":"2024-
10-30T11:23:03+00:00","when":"2024-10-
30T11:22:48+00:00","text":"The problem
with Gemini has been resolved. We
apologize for the inconvenience and
thank you for your patience and
continued
support.","status":"AVAILABLE"},
{"created":"2024-10-
30T11:17:57+00:00","modified":"2024-
10-30T11:22:48+00:00","when":"2024-10-
30T11:17:57+00:00","text":"**Summary:*
*\nGemini might be unavailable in
France due to \"\"Gemini isn’t
currently supported in your country.
Stay tuned!\"\"
message.\n**Description:**\nWe are
experiencing an issue with Gemini.
Mitigation work is now underway by our
engineering team. We will provide an
update by Wednesday, 2024-10-30 05:00
US/Pacific with current details. We
apologize to all who are affected by
the
disruption.\n**Diagnosis:**\nCustomers
accessing gemini.google.com in France
might see \"Gemini isn’t currently
supported in your country. Stay
tuned!\" message.\nGemini
functionalities such as \"Help me
write\" in other Google Workspace
products work
properly.\n**Workaround:**\nNone right
now.","status":"SERVICE_DISRUPTION"}],
"most_recent_update":{"created":"2024-
10-
30T11:22:48+00:00","modified":"2024-
10-30T11:23:03+00:00","when":"2024-10-
30T11:22:48+00:00","text":"The problem
with Gemini has been resolved. We
apologize for the inconvenience and
thank you for your patience and
continued
support.","status":"AVAILABLE"},"statu
s_impact":"SERVICE_DISRUPTION","severi
ty":"medium","service_key":"npdyhgECDJ
6tB66MxXyo","service_name":"Gemini","a
ffected_products":
[{"title":"Gemini","id":"npdyhgECDJ6tB
66MxXyo"}],"uri":"incidents/Pyk5VPCaY9
XmmTRqTiEV"},
{"id":"kLLQnDxxmwSec6Gtagnt","number":
"13188155848876887199","begin":"2024-
10-18T18:30:00+00:00","created":"2024-
10-18T20:04:15+00:00","end":"2024-10-
20T00:15:00+00:00","modified":"2024-
11-
04T17:45:38+00:00","external_desc":"We
're investigating reports of an issue
with Gmail. We will provide more
information shortly.","updates":
[{"created":"2024-11-
04T17:45:38+00:00","modified":"2024-
11-04T17:45:38+00:00","when":"2024-11-
04T17:45:38+00:00","text":"# Incident
Report\n## Summary\nBeginning on 18
October 2024, users of the Gmail
application for iOS experienced
increased application crash rates for
a duration of 1 day, 5 hours, 45
minutes. To our Gmail for iOS users
who were impacted by this issue, we
sincerely apologize. This is not the
level of quality and reliability we
strive to offer you, and we are taking
immediate steps to improve the
platform’s performance and
availability.\n## Root Cause\nThe
Gmail iOS application uses a Google-
wide SSO client library to
authenticate all accounts on a given
device with a backend authentication
server. This includes a lookup of
account IDs and their corresponding
email addresses. Email addresses are
returned from the authentication
server normalized to avoid potential
formatting conflicts. For example,
“[email protected]†would be
normalized to
“[email protected].†\nA recent
server-side feature release introduced
an issue where the backend
authentication server began returning
non-normalized email addresses. This
resulted in a formatting mismatch
where the Gmail iOS application was
unable to match account IDs to the
normalized email addresses stored in
memory when the application was
initially launched, causing the
application to crash.\n## Remediation
and Prevention\nGoogle engineers were
alerted to the issue via internal
monitoring on 18 October 2024 at 11:58
US/Pacific and immediately started an
investigation.\nEngineers rolled back
two recent updates to identity
endpoints used by Gmail iOS to
mitigate impact on 19 October 2024 at
17:15 US/Pacific.\nGoogle is committed
to preventing a repeat of this issue
in the future and is completing the
following actions:\n* Make Gmail iOS
more resilient to identity endpoint
changes\n* Limit these identity
changes to in-scope users\n* Improved
attribution of future backend
production changes\n## Detailed
Description of Impact\nBetween 18
October 2024 at 11:30 US/Pacific and
19 October 2024 at 17:15 US/Pacific,
approximately 2.6M users of Gmail for
iOS experienced foreground crashes on
application startup.\nImpact was
limited to the Gmail application for
the iOS platform. Users did not face
any errors while using Gmail in other
platforms, including Android, Web
interfaces.","status":"AVAILABLE"},
{"created":"2024-10-
21T20:28:43+00:00","modified":"2024-
11-04T17:45:38+00:00","when":"2024-10-
21T20:28:43+00:00","text":"# Mini
Incident Report\nWe apologize for the
inconvenience this service
disruption/outage may have caused. We
would like to provide some information
about this incident below. Please
note, this information is based on our
best knowledge at the time of posting
and is subject to change as our
investigation continues. If you have
experienced impact outside of what is
listed below, please reach out to
Google Workspace Support using the
help article
https://support.google.com/a/answer/10
47213.\n(All Times
US/Pacific)\n**Incident Start:** 18
October 2024 11:30\n**Incident End:**
19 October 2024 17:15\n**Duration:** 1
day, 5 hours, 45 minutes\n**Affected
Services and
Features:**\nGmail\n**Regions/Zones:**
Global\n**Description:**\nThe Gmail
application for iOS experienced an
elevated crash rate for a duration of
1 day, 5 hours, 45 minutes.\nFrom
preliminary analysis, the root cause
of the issue was two changes to
identity endpoints used by Gmail iOS
that caused it to crash.\nGoogle will
complete a full incident report in the
following days that will provide a
full root cause.\n**Customer
Impact:**\nApproximately 1 million
Gmail for iOS platform users had
foreground crashes on start of the
application during this period of
impact.\nImpact was limited to the
Gmail application for the iOS
platform, and users did not face any
errors while using Gmail in other
platforms, including Android, Web
interfaces.","status":"AVAILABLE"},
{"created":"2024-10-
20T01:58:04+00:00","modified":"2024-
10-21T20:28:43+00:00","when":"2024-10-
20T01:58:04+00:00","text":"The problem
with Gmail has been resolved. We
apologize for the inconvenience and
thank you for your patience and
continued support.\nWe will publish an
analysis of this incident once we have
completed our internal
investigation.","status":"SERVICE_DISR
UPTION"},{"created":"2024-10-
19T04:52:53+00:00","modified":"2024-
10-20T01:58:04+00:00","when":"2024-10-
19T04:52:53+00:00","text":"###
**Summary:**\nGmail iOS application
crashes\n### **Description:**\nWe are
experiencing an issue with Gmail for
iOS.\nOur engineering team is working
on multiple streams of investigation
to mitigate the issue at the
earliest.\nWe will provide an update
by Monday, 2024-10-21 10:00 US/Pacific
with current details.\n###
**Diagnosis:**\nCustomers using Gmail
for iOS may experience application
crashes.\n### **Workaround:**\nThe
affected users should access Gmail
through the web
interface.","status":"SERVICE_DISRUPTI
ON"},{"created":"2024-10-
19T01:02:26+00:00","modified":"2024-
10-19T04:52:53+00:00","when":"2024-10-
19T01:02:26+00:00","text":"We are
experiencing an issue with Gmail for
iOS.\nOur engineering team is working
on multiple streams of investigation
to mitigate the issue at the
earliest.\nWe will provide an update
by Friday, 2024-10-18 22:00 US/Pacific
with current
details.\n**Symptom:**\nCustomers
using Gmail for iOS may experience
application
crashes.","status":"SERVICE_DISRUPTION
"},{"created":"2024-10-
18T22:52:17+00:00","modified":"2024-
10-19T01:02:26+00:00","when":"2024-10-
18T22:52:17+00:00","text":"We are
experiencing an issue with Gmail for
iOS.\nOur engineering team continues
to investigate the issue.\nWe will
provide an update by Friday, 2024-10-
18 18:00 US/Pacific with current
details.\n**Symptom:**\nCustomers
using Gmail for iOS may experience
application
crashes.","status":"SERVICE_DISRUPTION
"},{"created":"2024-10-
18T20:56:42+00:00","modified":"2024-
10-18T22:52:17+00:00","when":"2024-10-
18T20:56:42+00:00","text":"We are
experiencing an issue with Gmail for
iOS.\nOur engineering team continues
to investigate the issue.\nWe will
provide an update by Friday, 2024-10-
18 16:00 US/Pacific with current
details.\n**Symptom:**\nCustomers
using Gmail for iOS may experience
application
crashes.","status":"SERVICE_INFORMATIO
N"},{"created":"2024-10-
18T20:04:15+00:00","modified":"2024-
10-18T20:56:42+00:00","when":"2024-10-
18T20:04:15+00:00","text":"We're
investigating reports of an issue with
Gmail. We will provide more
information shortly. We are
experiencing an issue with Gmail for
iOS.\nOur engineering team continues
to investigate the issue. Customers
using Gmail for iOS may experience
application
crashes.","status":"SERVICE_INFORMATIO
N"}],"most_recent_update":
{"created":"2024-11-
04T17:45:38+00:00","modified":"2024-
11-04T17:45:38+00:00","when":"2024-11-
04T17:45:38+00:00","text":"# Incident
Report\n## Summary\nBeginning on 18
October 2024, users of the Gmail
application for iOS experienced
increased application crash rates for
a duration of 1 day, 5 hours, 45
minutes. To our Gmail for iOS users
who were impacted by this issue, we
sincerely apologize. This is not the
level of quality and reliability we
strive to offer you, and we are taking
immediate steps to improve the
platform’s performance and
availability.\n## Root Cause\nThe
Gmail iOS application uses a Google-
wide SSO client library to
authenticate all accounts on a given
device with a backend authentication
server. This includes a lookup of
account IDs and their corresponding
email addresses. Email addresses are
returned from the authentication
server normalized to avoid potential
formatting conflicts. For example,
“[email protected]†would be
normalized to
“[email protected].†\nA recent
server-side feature release introduced
an issue where the backend
authentication server began returning
non-normalized email addresses. This
resulted in a formatting mismatch
where the Gmail iOS application was
unable to match account IDs to the
normalized email addresses stored in
memory when the application was
initially launched, causing the
application to crash.\n## Remediation
and Prevention\nGoogle engineers were
alerted to the issue via internal
monitoring on 18 October 2024 at 11:58
US/Pacific and immediately started an
investigation.\nEngineers rolled back
two recent updates to identity
endpoints used by Gmail iOS to
mitigate impact on 19 October 2024 at
17:15 US/Pacific.\nGoogle is committed
to preventing a repeat of this issue
in the future and is completing the
following actions:\n* Make Gmail iOS
more resilient to identity endpoint
changes\n* Limit these identity
changes to in-scope users\n* Improved
attribution of future backend
production changes\n## Detailed
Description of Impact\nBetween 18
October 2024 at 11:30 US/Pacific and
19 October 2024 at 17:15 US/Pacific,
approximately 2.6M users of Gmail for
iOS experienced foreground crashes on
application startup.\nImpact was
limited to the Gmail application for
the iOS platform. Users did not face
any errors while using Gmail in other
platforms, including Android, Web
interfaces.","status":"AVAILABLE"},"st
atus_impact":"SERVICE_DISRUPTION","sev
erity":"medium","service_key":"prPt2Yr
a2CbGsbEm9cpC","service_name":"Gmail",
"affected_products":
[{"title":"Gmail","id":"prPt2Yra2CbGsb
Em9cpC"}],"uri":"incidents/kLLQnDxxmwS
ec6Gtagnt"},
{"id":"xp8QVzRnRpE9m3Gz444C","number":
"18293782856697911609","begin":"2024-
10-17T02:36:00+00:00","created":"2024-
10-17T05:02:31+00:00","end":"2024-10-
17T09:45:00+00:00","modified":"2024-
10-
17T21:25:13+00:00","external_desc":"We
are experiencing an issue with Google
Workspace Support.\nOur engineering
team continues to investigate the
issue.\nWe will provide an update by
Wednesday, 2024-10-16 23:00 US/Pacific
with current details.","updates":
[{"created":"2024-10-
17T21:24:57+00:00","modified":"2024-
10-17T21:25:13+00:00","when":"2024-10-
17T21:24:57+00:00","text":"A mini
incident report has been posted on the
[Google\nCloud Service Health
Dashboard]
(https://status.cloud.google.com/incid
ents/cyHovCjtDs1RPbZAKsme)","status":"
AVAILABLE"},{"created":"2024-10-
17T12:49:55+00:00","modified":"2024-
10-17T21:24:57+00:00","when":"2024-10-
17T12:49:55+00:00","text":"The problem
with Google Workspace Support has been
resolved. We apologize for the
inconvenience and thank you for your
patience and continued
support.","status":"AVAILABLE"},
{"created":"2024-10-
17T11:30:17+00:00","modified":"2024-
10-17T12:49:55+00:00","when":"2024-10-
17T11:30:17+00:00","text":"###
**Summary:**\nCase creation may fail
intermittently with an error\n###
**Description:**\nOur engineering team
has determined that further
investigation is required to mitigate
the issue.\nWe will provide an update
by Thursday, 2024-10-17 08:00
US/Pacific with current details.\n###
**Diagnosis:**\nCustomers impacted by
this issue may see issue with case
creation and other case updates.\n###
**Workaround:**\nRetrying operations
may work. Impacted customers may
contact Google Workspace Support
through chat in the admin
console.","status":"SERVICE_DISRUPTION
"},{"created":"2024-10-
17T09:27:08+00:00","modified":"2024-
10-17T11:30:17+00:00","when":"2024-10-
17T09:27:08+00:00","text":"###
**Summary:**\nCase creation may fail
intermittently with an error\n###
**Description:**\nMitigation work is
currently underway by our engineering
team.\nWe do not have an ETA for
mitigation at this point.\nWe will
provide more information by Thursday,
2024-10-17 05:00 US/Pacific.\n###
**Diagnosis:**\nCustomers impacted by
this issue may see issue with case
creation and other case updates\n###
**Workaround:**\nRetrying operations
may work. Impacted customers may
contact Google Workspace Support
through chat in the admin
console.","status":"SERVICE_DISRUPTION
"},{"created":"2024-10-
17T07:21:38+00:00","modified":"2024-
10-17T09:27:08+00:00","when":"2024-10-
17T07:21:38+00:00","text":"###
**Summary:**\nCase creation may fail
intermittently with an error\n###
**Description:**\nWe are experiencing
an issue with Google Workspace
Support.\nOur engineering team
continues to investigate the
issue.\nWe will provide an update by
Thursday, 2024-10-17 02:30 US/Pacific
with current details.\n###
**Diagnosis:**\nCustomers impacted by
this issue may see issue with case
creation and other case updates\n###
**Workaround:**\nRetrying operations
may work. Impacted customers may
contact Google Workspace Support
through chat in the admin
console.","status":"SERVICE_OUTAGE"},
{"created":"2024-10-
17T05:42:31+00:00","modified":"2024-
10-17T07:21:38+00:00","when":"2024-10-
17T05:42:31+00:00","text":"###
**Summary:**\nCase creation may fail
intermittently with an error\n###
**Description:**\nWe are experiencing
an issue with Google Workspace
Support.\nOur engineering team
continues to investigate the
issue.\nWe will provide an update by
Thursday, 2024-10-17 00:30 US/Pacific
with current details.\n###
**Diagnosis:**\nCustomers impacted by
this issue may see issue with case
creation and other case updates\n###
**Workaround:**\nRetrying operations
may work. Impacted customers may
contact Google Workspace Support
through chat in the admin
console.","status":"SERVICE_OUTAGE"},
{"created":"2024-10-
17T05:06:07+00:00","modified":"2024-
10-17T05:42:31+00:00","when":"2024-10-
17T05:06:07+00:00","text":"###
**Summary:**\nCase creation may fail
intermittently with an error\n###
**Description:**\nWe are experiencing
an issue with Google Workspace
Support.\nOur engineering team
continues to investigate the
issue.\nWe will provide an update by
Wednesday, 2024-10-16 23:00 US/Pacific
with current details.\n###
**Diagnosis:**\nCustomers impacted by
this issue may see issue with case
creation and other case updates\n###
**Workaround:**\nRetrying operations
may work.","status":"SERVICE_OUTAGE"},
{"created":"2024-10-
17T05:02:31+00:00","modified":"2024-
10-17T05:06:07+00:00","when":"2024-10-
17T05:02:31+00:00","text":"We are
experiencing an issue with Google
Workspace Support.\nOur engineering
team continues to investigate the
issue.\nWe will provide an update by
Wednesday, 2024-10-16 23:00 US/Pacific
with current
details.","status":"SERVICE_OUTAGE"}],
"most_recent_update":{"created":"2024-
10-
17T21:24:57+00:00","modified":"2024-
10-17T21:25:13+00:00","when":"2024-10-
17T21:24:57+00:00","text":"A mini
incident report has been posted on the
[Google\nCloud Service Health
Dashboard]
(https://status.cloud.google.com/incid
ents/cyHovCjtDs1RPbZAKsme)","status":"
AVAILABLE"},"status_impact":"SERVICE_D
ISRUPTION","severity":"medium","servic
e_key":"dnz8HVUHoMMcW9wV91LY","service
_name":"Google Workspace
Support","affected_products":
[{"title":"Google Workspace
Support","id":"dnz8HVUHoMMcW9wV91LY"}]
,"uri":"incidents/xp8QVzRnRpE9m3Gz444C
"},
{"id":"ESTn41B9afCeGkPKBZAR","number":
"18003747602384613121","begin":"2024-
10-02T21:20:00+00:00","created":"2024-
10-02T23:59:19+00:00","end":"2024-10-
02T23:12:00+00:00","modified":"2024-
10-
07T23:49:05+00:00","external_desc":"**
Summary:**\nCustomers may experience
intermittent issues with support case
creation\n**Description:**\nWe are
experiencing an intermittent issue
with Google Workspace Support case
creation beginning on Wednesday, 2024-
10-02 14:20 US/Pacific.\nOur
engineering team continues to
investigate the issue.\nWe will
provide an update by Wednesday, 2024-
10-02 18:00 US/Pacific with current
details.\nWe apologize to all who are
affected by the
disruption.\n**Diagnosis:**\nImpacted
customers may receive an unexpected