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Unit 4, Situation 1: Student B (Receptionist)

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21 views4 pages

Unit 4, Situation 1: Student B (Receptionist)

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ninhnh27
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UNIT 4, SITUATION 1:

Student B (Receptionist):
"Good afternoon, AB Law Firm, how may I assist you?"

Student A:
"Hello, this is AH calling from CD Company. May I please speak with Mr. John?"

Student B (Receptionist):
"I'm sorry, but Mr. John is currently in a meeting. Would you like to leave a message, or
is there something urgent I can assist you with?"

Student A:
"Yes, actually, I had a meeting scheduled with Mr. John for lunch today, but
unfortunately, I won't be able to make it due to an unexpected matter. Could you please
let Mr. John know that I apologize for the inconvenience and suggest rescheduling our
meeting for another time?"

Student B (Receptionist):
"Of course, I'll make sure to pass along the message. Can you please provide an
alternative time for the meeting?"

Student A:
"Absolutely. Would this Sunday at 8.0 a.m work for Mr. John? If not, I'm flexible and
can adjust to their availability."

Student B (Receptionist):
"I'll note down the alternative time. I'll make sure Mr. John receives your message as
soon as they're available. Is there anything else I can assist you with?"

Student A:
"No, that's all for now. Thank you so much for your help. Have a great day!"

Student B (Receptionist):
"You're welcome. You have a great day too. Goodbye!"
UNIT 4, SITUATION 2:
B: Good morning, this is The AB Manufactury. [Your name] speaking.
A: Hello, this is [Your Name] from CD Company. I'm calling to inquire about the
delivery of an important order that was scheduled for today, but it has not arrived yet.
Can you please provide me with an update on the delivery?
B: First of all, I apologize for inconvenience, but our colleague who handles supplier
relationships is currently unavailable. However, I can assist you with this matter. I
understand your concern about the delayed delivery. May I have your name and the order
number, please?
A: Certainly, my name is [Your Name] and the order number is UEH123.
B: Thank you for providing that information, [Your Name]. I'll make sure to note down
your concern about the delayed delivery. I'll pass this message along to our colleague as
soon as they're available. Is there anything else I can assist you with?
A: No, that's all for now. Thank you for your help.
B: You're welcome, [Your Name]. I apologize for any inconvenience this delay may have
caused again. We'll do our best to get this sorted out promptly. If you need any further
assistance, please don't hesitate to contact us.
A: Thank you, I appreciate your assistance. Goodbye.
B: Goodbye, have a great day.
UNIT 4, SITUATION 3
B: Good morning, I’m [Your Name] from Finance Department.
A: Hello, this is [Your Name] calling from HR department. I need to discuss a project
deadline extension with John. Could you please connect me to their office?
B: I'm sorry, but Johnis currently in a meeting with a client and unavailable. However, I
can take a message for them. What's the matter regarding the project deadline?
A: Thank you. I need to inform John that due to unforeseen circumstances, I won't be
able to complete my part of the project on time. I'd like to request an extension and
apologize for any inconvenience caused. Could you please convey this message to
Johnand ask them to contact me at their earliest convenience?
B: Of course, I'll make sure to pass along your message, [Your Name]. Can you also
suggest a new deadline for the project?
A: Yes, please propose a new deadline of this weekend. Thank you for your assistance.
B: I've noted down your request for a deadline extension and proposed the new deadline
of this weekend. I'll make sure John receives this information as soon as they're available.
If there's anything else you need, please don't hesitate to let me know.
A: That's all for now, thank you.
B: You're welcome, [Your Name]. I'll make sure to prioritize this message for John.
Goodbye.
A: Goodbye.
Xin chào_Tên_Cty_Câu hỏi
-> Y/c gặp ai đó
-> Vắng
-> Trình bày nội dung
-> Take a message
-> Adjust
-> Thank you

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