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    Iafinancial - Iatravelinsurance - 02pw - 2024 02 1 73 70

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    Iafinancial - Iatravelinsurance - 02pw - 2024 02 1 73 70

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    acadiagroupcanada
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    iafinancial_iatravelinsurance_02pw_2024-02-1-73-70

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    1 views1 page

    Iafinancial - Iatravelinsurance - 02pw - 2024 02 1 73 70

    Uploaded by

    acadiagroupcanada

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    65

    How to Claim
    Claims Procedures & Payment of Benefits
    For information on how to contact us, please refer to Contact Information at the beginning
    of this policy wording booklet.

    Applicable to All Claims


    1 Any notices of claim or correspondence concerning a claim should be promptly sent to:
    Claims at TuGo
    1200 - 6081 No. 3 Road
    Richmond, BC V6Y 2B2 Canada
    2 Claims for medical, dental and trip cancellation & trip interruption can be opened online
    at tugo.com/claims, although some restrictions apply.
    3 Any cost incurred to obtain documentation required to confirm eligibility of your claim,
    other than medical records requested by us is the responsibility of the claimant.
    4 To receive benefits, any requested supporting documentation must be provided by the
    claimant. Claim Forms will be provided to the claimant to complete and return to us.
    It is the claimant’s responsibility to complete and/or produce any documentation that
    we require to process and confirm the eligibility of the claim.
    5 All required documentation must be received within one year from the date of loss.
    Failure to do so will result in the denial of the claim.
    6 To qualify for reimbursement, itemized receipts must be provided as support for all eligible
    expenses. If itemized receipts are not provided, the expense will not be reimbursed.
    7 If the claim is the result of a death, the following documents are required:
    a A copy of the death certificate
    b A copy of the Will or Power of Attorney
    c A police report, if applicable
    The claim forms must be signed by the Executor of Estate or the person who holds Power
    of Attorney.

    Applicable to Emergency Medical Insurance


    1 We will submit a claim for medical expenses to your provincial or territorial government
    health care plan offices PROVIDED THAT the Claim Forms, including the appropriate
    Provincial Assignment Form are completed in full and forwarded together with itemized
    receipts from your medical providers within the deadline that is established by your
    provincial or territorial government health care plan. If you fail to meet their deadline,
    you will be responsible for the provincial or territorial government health care plan
    portion. While these deadlines vary across Canada, some deadlines are as short as 90
    days. For the deadline that applies to you, please check with your provincial or territorial
    government health care plan office.
    2 Claims will not be considered unless the Claim Form is completed in full and signed by
    the claimant (or legally authorized representative). Failure to provide fully completed,
    original forms will invalidate your claim.
    3 Only bills from physicians, hospitals and other medical care provider(s) that are
    itemized and which state the insured’s name, diagnosis, date(s) of service and type of
    treatment or service will be considered. Only official pharmacy prescription receipts will
    be considered. For all other benefits, itemized receipts are required.

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