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01 AcqNotes. (2021) - Delphi Technique

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an
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© © All Rights Reserved
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Program Management

Delphi Technique

The Delphi Technique is a multistep method used to estimate future demand for a product or service
whereby a special group of experts in Risk/Cost/Schedule forecasting exchange views and then each
individually submits estimates and assumptions to an analyst who reviews all the data received and
issues a summary report. The summary report is then discussed and reviewed individually by the group
members who each submit revised forecasts to the analyst, who then reviews the material again and
issues a secondary report. This process continues until all participants reach a common ground. The
Delphi technique is beneficial when other methods are not adequate or appropriate for data collection.

Definition: The Delphi Technique is a method of group decision-making and forecasting that involves
successively collating the judgments of experts.

Delphi Technique Used for Risk Management

The technique is commonly used in Risk Management. It is a continuous process that is accomplished
throughout the life cycle of a system and should begin at the earliest stages of program planning. It is an
organized methodology for continuously identifying and measuring the unknowns; developing mitigation
options; selecting, planning, and implementing appropriate risk mitigations; and tracking the
implementation to ensure successful risk reduction.

When to Use the Delphi Technique

In 1975 Linstone and Turoff stated that one or more of the following leads one to use the Delphi
Technique: [2]

 The problem does not lend itself to precise analytical techniques but can benefit from subjective
judgments on a collective basis.

 The individuals needed to contribute to the examination of a broad or complex problem have no
history of adequate communication and may represent diverse backgrounds with respect to
experience or expertise.

 More individuals are needed than can effectively interact in a face-to-face exchange. Time and
cost make frequent group meetings unfeasible.

 A supplemental group communication process can increase the efficiency of face-to-face


meetings.

Delphi Technique Steps

Also in 1975 Scheele illustrated a process where the opinions and judgments of people familiar with or
associated with a subject and they listed a typical sequence of events in the Delphi process in six steps:
[3]

 Step 1: Identify the group members whose consensus opinions are sought. If the study goes
beyond an intact group such that representatives must be selected, care must be taken to insure
that all the various publics or positions are proportionately sampled.
 Step 2: Questionnaire One. Have each member generate a list of goals, concerns, or issues
toward which consensus opinions are desired. Edit the results to a manageable summary of
items presented in random order. Prepare the second questionnaire in an appropriate format for
rating or ranking (Note: If an established or acceptable listing of such items already exists, this
first step can be bypassed.).

 Step 3: Questionnaire Two. Have each member rate or rank the resulting items.

 Step 4: Questionnaire Three. Present the results of Questionnaire Two in the form of
Questionnaire Three, showing the preliminary level of group consensus to each item. Where the
individual differs substantially from the group, and chooses to remain so on Questionnaire
Three, the respondent should provide a brief reason or explanation.

 Step 5: Questionnaire Four. The results of Questionnaire Three are presented in the form of
Questionnaire Four, showing the new level of group consensus for each item and repeating the
member’s latest rating or ranking, along with a listing by item of the major reasons members had
for dissent from the prevailing group position. Each member rates or ranks each item for the
third and final time, in light of the emerging pattern of group consensus and the reasons for
dissent.

 Step 6: The results of Questionnaire Four are tabulated and presented as the final statement of
group consensus.

Delphi Technique Risk Factors

Program Management risk factors for using the Delphi Technique include:

 Judgments are those of a select group of people and may not be representative;

 Tendency to eliminate extreme positions and force a middle-of-the-road consensus;

 More time consuming than the nominal group process;

 Should not be viewed as a total solution;

 Requires skill in a written communication;

 Requires adequate time and participant commitment (about 30 to 45 days to complete the
entire process).

AcqLinks and References:

 [1] DAU Delphi Technique Overview

 [2] Linstone & M. Turoff (Eds.), The Delphi method: Techniques and applications (pp. 17-35).
Reading MA: Addison-Wesley Publishing Co.

 [3] Scheele. (1975). Consumerism comes to Delphi. Technological Forecasting and Social Change,
7, 215-219.

Updated: 7/14/2021 Rank: G48.9

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