Case Study – Major Assignment

The Future of Work: A case of AI

Contents
Introduction ....................................................................................................................................................... 2
Major Assignment: The Future of Work ........................................................................................................... 2
Business Process Modelling .......................................................................................................................... 3
E-Business & cloud computing – automation ............................................................................................... 3
Business Intelligence & Decision Making – information management ........................................................ 3
Enterprise Computing (ERP, SCM, CRM) - transformation ......................................................................... 3
Group Selection and Topic Selection: ............................................................................................................... 4
Major Assignment Proposal Submission: Due Date: Friday of Week 7 – 13/09/2024 ................................. 4
After the Group Selection Deadline .................................................................................................................. 4
Report Structure................................................................................................................................................. 5
Major Assignment Report Submission: Due Date: Friday of Week 13 – 28/10/2024 .................................. 6
Academic misconduct ....................................................................................................................................... 6
Marking Rubrics ................................................................................................................................................ 7
Weekly Schedule ............................................................................................................................................... 9

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Introduction
In this assignment, you will work in groups of 3 to 4 students. You are responsible for forming and
managing your own groups. Groups must be formed within your workshop. Each group member is
to participate in the group work actively and continuously.

The Major Assignment Proposal Submission: is due on Friday of Week 7 – 13 September 2024.
The Major Assignment Report is due on Friday of Week 13 - 28 October 2024.

Weighting percentage:
This assignment is worth 40% of total marks for this unit.

Major Assignment: The Future of Work

The Future of Work assignment will involve in identifying an organisation, analysing information
systems concepts, modelling the work/business processes involved in the organisation and describing
various scenarios of how the information systems might change the organisation in the future. Today,
artificial intelligence (AI) is reshaping every industry, profession and life and will continue to have a
profound impact on our future. Use of generative AI has nearly doubled in the last six months, with
75% of global knowledge workers using it. Read the article AI at work is here to get an overview of
how jobs are predicted to change as AI evolves. There are various insights published by World
Economic Forum that you can follow.

For this assignment, choose one job to study in more detail.

Then choose one job to study in more detail by referring to the ACS report (tomorrow’s digitally
enabled workforce). It is suggested you should choose a job that is predicted to be more likely to be
computerised e.g. accountants, real estate agents, etc. The selection of the job must be supported and
justified through academic literature.

Start your analysis by conducting research to understand the nature of the job you have chosen. You
might interview people working in the profession you have chosen to understand the job in depth to
complete the assignment. Your initial objective is to be able to model the ‘as-is’ situation of the job
using Rich Picture. You should for example identify the activities that limit productivity the most.

Once you have gained a good understanding of the job you have chosen, you should systematically
evaluate the potential of different kinds of information systems that could be applied to improve
the job. The different types of information systems that could provide a solution should include the
weekly topics e.g. Decision making, online business, business intelligence, enterprise computing
(ERP, SCM, CRM), cloud computing, self-service, etc. The solutions for improvement at a high level
could be grouped as: automation, information management or transformation. Considering the level
of digital embeddedness with AI-empowered digital work, the assignment needs to clearly
demonstrate the change in the work using AI. An example is detailed in the following article:
Reconfiguring digital embeddedness in hybrid work: The case of employee experience
management platforms (John et al., 2024).
Synthesise your analysis based on how you see the job at some time in the future. The time frame is
flexible and may be five to ten years into the future. Tell a story to describe the change from the old
state to the new. There could be a number of options or scenarios that you could explore.

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The topics and questions below have been provided as a starting point to selecting a solution for your
selected employment category. Consider if solutions in these areas could improve the job. You should
consider each of these areas and undertake an analysis to determine if solutions in those areas would
be suitable for the employment category selected. Your report does not have to follow the headings
exactly because it should be customised to best present the findings of your analysis (e.g. some topics
may not be relevant for your job, other topics may need more detail than the questions provided).

Business Process Modelling

You are to draw and label a model (as-is) using rich picture to demonstrate your understanding of the
job you have chosen. Your objective is to help the reader understand the nature of the job (do not
assume others will know). It is suggested you present:
• A description of the organisational context (what the business does, organisational structure).
• The roles, stakeholders, thoughts and concerns
• Rich picture to illustrate the ‘as-is’ model
• Identify where the high value activities are of the job

You can use MS Visio (as found in the University labs) or a tool of your choice to draw the models.

E-Business & cloud computing – automation

• What type of E-business model (or models) is currently being employed in this job?
• Discuss what type of E-business model (or models) could be deployed or expanded in the
future to create high value activities in this job? Suggest at least two examples.
• For each of the e-business models discussed above, briefly discuss potential security issues
surrounding each e-business model that this organisation needs to be aware of, and why it is
important.

Business Intelligence & Decision Making – information management

• List examples of data that the job may collect in areas of business for operational,
management, and strategic purposes.
• For each areas of business, state two important business decisions that organisations might
make based on the derived information from that area’s data.

Enterprise Computing (ERP, SCM, CRM) - transformation

• What types of enterprise computing are commonly used in the job you are studying?
• Which enterprise computing applications have the most potential to improve the job you are
studying?

For example:
Identify and discuss two ways that enterprise systems can increase sales from its existing
customers; Identify and discuss two ways to get new customers over the next six months; and List
and briefly discuss two ways current technology can be used to improve customer support for this
organisation.
Please ensure that you reflect on the level of AI-empowered digital work and the level of digital
embeddedness that will re-configure the digital work in each section.
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Group Selection and Topic Selection:
Please choose a group for the major assignment - before Friday Week 7 – 13/09/2024.

To sign up for a group on Canvas, follow the instructions here:

https://community.canvaslms.com/docs/DOC-10516

The groups for this assignment are under the “Major Assignment” category on Canvas.

Self sign up for groups will be closed on the day listed above. If you have any issues with sign up or
your group composition, please contact the unit convener or Lecturer as soon as possible. The longer
you delay, the less that can be done to resolve any issues!

Groups for this assignment are limited to a maximum of 4 students per group, with no exceptions.
Please note that this assignment is intended for groups of 3-4 students, so students in groups smaller
than 4 students should expect that more effort and time is required to accomplish equivalent grades.
No consideration will be given for groups comprising less than 3 students.

Undergraduate students (6348) should form a group with other undergraduate students only –
groups “6348 ISO 1” to “6348 ISO 20”

Graduate students (9503) should form a group with other graduate students only – groups “9503
MISG 1” to “9503 MISG 5”

It is each student’s responsibility to organise their group – the tutors and unit conveners will not
assist you in finding or joining a group. You may wish to use the Canvas Discussion forums to
help find a group.

Once you know your group members, discuss and decide on a topic of choice and write a Project
Proposal. The proposal is a short summary of less than 500 words that identify the organisation
that you would like to study, the job that you would like to explore more on and the significance
of this project to the community. The proposal should also have the group member details. Please
submit the proposal by Friday week 7 – 13th September 2024.

Major Assignment Proposal Submission: Due Date: Friday of Week 7 – 13/09/2024

After the Group Selection Deadline

Once self-sign ups close, double check your group composition on Canvas to make sure you are in
your intended group with the intended group members.
After the group self-sign up deadline has passed above, any further changes to groups can only be
performed by the unit convener. These changes will only be actioned by following these processes:
• If a student wants to join an existing group:

1. A member of the existing group emails the unit convener with the group number,
full name, and student ID of the student to be added (this is to ensure that the correct
student is added to the correct group)

2. The unit convener manually adds the student into the existing group and emails all
students in the group to confirm the addition

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 PLEASE NOTE: The unit convener will not add any students to existing groups without an
email from an existing group member (this is to ensure the group has accepted the new student
into the group)

• If a group of students wants to start a new group:

1. A student emails the unit convener with a list of the full names and student IDs of all
students to be included in the new group, and the case study chosen.

2. The unit convener manually sets up a new group with the listed students and emails
all students to confirm the new group

Any emails that do not follow the above processes will not be actioned.

Any changes in groups after the week 7 deadline will be difficult unless any exemptional scenarios.
Any students not in a group by this date will be assumed to be completing the assignment individually
and will thus be placed into a group of 1 student only. Any last-minute changes requested after
week 10 will result in a mark penalty of 10% of the available marks for the students involved.
This deadline is imposed as changes to group allocations after assignments have started to be
submitted can cause issues with Canvas submissions and grading, so groups need to be finalised in
advance of any assignments being submitted. This mark penalty will apply for only the students
whose group allocations are changed – for example, if one student changes from one group to another,
only that student will receive the mark penalty. Other students in both groups whose group allocates
are not changed will not be penalised.

Report Structure
The following is a structure that you might adopt for your report:
• Cover sheet (1 mark)
• Table of contents (1 mark)
• Brief introduction - half page (1 mark)
• Business Process Modelling (5 marks)
• E-Business & cloud computing – automation (5 marks)
• Business Intelligence & Decision Making – information management (5 marks)
• Enterprise Computing (ERP, SCM, CRM) – transformation (5 marks)
• Summary of findings - half page (1 mark)
• Reference List (1 mark)

Formatting (1 mark)

The report must be in either New Times Roman font size 12 or Arial font size 11. The report must be
10 pages or less, the page count excludes the coversheet, table of contents, assumptions, appendices,
figures/tables and references. Maximum word count for the report is 5000. Your management report
should be well laid out, complete, easy to follow, easy to read. Your report should be presentable to
management as a proposal to improve the way in which people work in the organisation.

It is critical that all content in your assignment, including text within figures and diagrams, is clearly
readable at 100% zoom - this is because most marking takes place using the Canvas built-in document
reader. Content that is not clearly readable at 100% zoom may not be assessed during marking.

Presentation (4 marks)

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The group final presentation needs to be presented in class. This is to evaluate your contributions
to the project and the inferences your share. Each member of the group will be expected to contribute
to the case study and be involved in the presentation. (2 marks)
A copy of the report and presentation slides with recordings embedded must be submitted by a
team member on canvas by the due date given on the assignment submission link. (2 marks)

References/Bibliography (1 mark)

References refer to material that has been researched and has in some way been used in the report (do
not cite general lecture materials as they are not public and not considered researched materials).

References should be in Harvard style. This means that in all submitted written work, the referencing
should comply with the author-date or 'Harvard' system, as outlined in the University Library Citation
Guide available at: https://canberra.libguides.com/c.php?g=599301&p=4148701 . You should
contact the UC library if you are unsure of the format or complete AIM module.

Major Assignment Report Submission: Due Date: Friday of Week 13 –

28/10/2024

Academic misconduct
Any cases of suspected academic misconduct will be dealt with following the university’s policies
and procedures. See the university website for further information, including resources such as the
university’s Student Conduct Rules, Student Charter, and the Academic Integrity Module.

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Marking Rubrics
Criteria Marks

Cover sheet 1 Mark

Table of contents 1 Mark

Brief Introduction - half page 1 Marks

Business Process Modelling

You are to draw and label a model (as-is) using rich picture to demonstrate your
understanding of the job you have chosen. Your objective is to help the reader
5 Marks
understand the nature of the job (do not assume others will know).
The change in business process due to AI-empowered digital work needs to be
highlighted.

E-Business & cloud computing – automation

• What type of E-business model (or models) is currently being employed in this
job?
• Discuss what type of E-business model (or models) could be deployed or
expanded in the future to create high value activities in this job? Suggest at least
two examples. 5 Marks
• For each of the e-business models discussed above, briefly discuss potential
security issues surrounding each e-business model that this organisation needs to
be aware of, and why it is important.
The change in automation process due to AI-empowered digital work needs to
be highlighted.

Business Intelligence & Decision Making – information management

• List examples of data that the job may collect in areas of business for
operational, management, and strategic purposes.
• For each area of business, state two important business decisions that 5 Marks
organisations might make based on the derived information from that area’s data.
The change in business intelligence and decision making due to AI-empowered
digital work needs to be highlighted.

Enterprise Computing (ERP, SCM, CRM) - transformation

• What types of enterprise computing are commonly used in the job you are
studying?
• Which enterprise computing applications have the most potential to improve the 5 Marks
job you are studying?
The change in transformation due to AI-empowered digital work needs to be
highlighted.

Summary of findings - Half page 1 Mark

Reference List
References refer to material that has been researched and has in some way been
used in the report (do not cite general lecture materials as they are not public and 1 Mark
not considered researched materials).

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 Criteria Marks

Formatting
The report must be in either New Times Roman font size 12 or Arial font size 11.
The report must be 10 pages or less, the page count excludes the coversheet, table
of contents, assumptions, appendices, figures/tables and references. Maximum
word count for the report is 5000. Your management report should be well laid
out, complete, easy to follow, easy to read. Your report should be presentable to
management as a proposal to improve the way in which people work in the 1 Mark
organisation.
Legibility
It is critical that all content in your assignment, including text within figures and
diagrams, is clearly readable at 100% zoom - this is because most marking takes
place using the Canvas built-in document reader. Content that is not clearly
readable at 100% zoom may not be assessed during marking.

Presentation
The group final presentation can be presented in class in week 13. You need to
present as a team. Each member of the group will be expected to contribute to the
case study and be involved in the presentation. A copy of the report and 4 Marks
presentation slides must be submitted by a team member on canvas by the due
date given on the assignment submission link.

Proposal Submission
Major assignment proposal submission in week 7 will be accessed in this section.
A 500 words proposal with a summary of the organisation, the focus of the work
10 Marks
and the significance of the project. The proposal should include the group
member details.
Early feedback will be provided in week 9.

Total 40 Marks

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Weekly Schedule
Week Module Lecture Tutorial/Workshop Assessment
1 Module 2 Chapter 5 Systems No
Business Thinking and Business Tutorial/Workshop
Analytics Analytics
2 Chapter 6 Analytics Rich Picture, Chapter
drives business 5 Page 99
intelligence
3 Chapter 7 Big data Introducing Excel,
visualisation promotes Chapter 6, Page 115
good business *Microsoft Learn -
decisions Power BI 01
4 Chapter 8 Business Analytical Tools in Online Quiz
communication Excel, Chapter 7,
Page 133
5 Module 3 Chapter 12 E- Business Analytics
Designing Commerce Using Excel, Chapter
Business 7, Page 133
6 Solutions Chapter 9 Human- Online Business Lab Assignment Part 1
computer interaction Communication,
Chapter 8, Page 152 Submission Due on Friday
*Microsoft Learn - week 6
Power BI 02
7 Chapter 10 Managing Usability, Chapter 9,
data resources Page 188 - *Microsoft
Learn - Power BI 03 Major Assignment Proposal
Submission

8 Break Week – No Lecture/Tutorial/Workshop

9 Chapter 11 Designing Introducing Access, Online Quiz
effective business Chapter 10, Page 213
solutions
10 Module 1 Chapter 2 Analytical Tools in
Business Social networks, Access, Chapter 11,
Context Cloud computing and Page 236
mobile technologies
11 Chapter 3 Managing Business Analytics
IS/IT security, risk Using Access,
and ethical behaviour Chapter 11, Page 236
12 AI and the future of Online Consultation Lab Assignment Part 2
work Microsoft Access Week 9,
Surviving Change in 10, 11
the workplace
*Microsoft Learn - Power
BI 01,02 & 03

Submission Due on Friday

week 12
13 Revision Lecture Online Consultation Major Assignment Report
Submission Due on Friday
week 13

Lab Assignment 40%

Quiz 20%
Major Assignment 40%
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