Michael Wordofa
(346) 505-9026
Adept Premises Technician with a proven track record at AT&T Services, showcasing exceptional
troubleshooting proficiency and management acumen. Excelled in installing, maintaining, and
upgrading telecommunications systems, significantly enhancing operational efficiency.
Renowned for dispute resolution skills, ensuring customer satisfaction and system reliability.
Achieved commendable service delivery by leveraging ladder safety and technical expertise.
Skills
Management experience Ladder safety
Driving Safety (Box Trucks Up To 22’) Hard Hat Safety
Dispute Resolution Excellent troubleshooting proficiency
CAT5, CAT6, CAT7, Coaxial termination RJ45 termination
Wire Splicing Wire Tracing
Work History
Café Associate (40+ hrs/week)
Fry’s Electronics June 2009 – July 2010
Brewed and served a variety of coffee, tea, and specialty beverages, including smoothies
and milkshakes, ensuring high-quality standards and customer satisfaction.
Prepared and assembled a range of food items, such as sandwiches, baked potatoes, and
soups, maintaining consistency and taste.
Managed cash register operations, processed payments, and reconciled daily sales reports
with accuracy.
Maintained cleanliness of the cafe throughout the day, including dining areas and kitchen,
ensuring a welcoming environment for customers.
Washed dishes and performed closing duties, ensuring all equipment and surfaces were
sanitized and ready for the next day.
Apparel Associate (40+ hrs/week)
Academy Sports & Outdoors July 2010 – July 2011
Assisted customers with product selection, ensuring a personalized shopping experience
and maintaining high levels of customer satisfaction.
Organized and maintained the apparel department, including stocking shelves, arranging
displays, and keeping the sales floor tidy and visually appealing.
Provided expertise on product features and benefits, promoting sales and achieving
department targets.
Processed transactions at the point of sale, handled returns and exchanges, and managed
inventory levels.
Collaborated with team members to execute promotional events, markdowns, and seasonal
product placements.
Delivery Driver & Fire/Water Damage Restorer (40+ hrs/week)
Blackmon Mooring July 2011 – June 2012
Delivered goods efficiently, ensuring timely and safe delivery to clients.
Conducted fire and water damage restoration, employing specialized techniques to restore
residential and commercial properties.
Collaborated with restoration teams to assess damage, develop restoration plans, and
execute them effectively.
Warehouse Associate & Packer/Driver (40+ hrs/week)
Blackmon Mooring July 2011 – June 2012
Managed customer items in the warehouse, maintaining organization and inventory
accuracy.
Packed, moved, and transported customer belongings, ensuring careful handling and secure
transport to their new locations.
Contributed to a team-oriented environment, assisting in multiple roles to meet company
needs and client satisfaction.
Driver & Party Rental Equipment Coordinator (40+ hrs/week)
Sky High Party Rentals August 2012 – August 2013
Conducted thorough route planning each morning to ensure efficient delivery and setup of
rental equipment.
Loaded and transported various party rental items including bounce houses, speakers,
chairs, tables, generators, and more.
Operated and ensured the safe use of mechanical bull rides during events, providing a fun
and secure experience for customers.
Managed the setup and teardown of rental equipment, ensuring timely pickups and
maintaining the condition of all items.
Delivered exceptional customer service by addressing any issues or concerns promptly and
professionally.
Premises Technician (40+ hrs/week)
AT&T Services, 14575 Presidio March 2015 - March 2019
Square Blvd
Read and deciphered graphs and blueprints.
Maintained company vehicle and company equipment.
Installed and repaired TV’s, set top boxes, satellite, fiber, router/modem, desktops, laptops,
security camera systems, and wiring..
Educated customers on how to use internet service , AT&T U-Verse video service, DirecTV
video service, cellular services.
Installed wiring, cabling and networking hardware on customer premises.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Researched and recommended network and data communications hardware and software.
Worked closely with network administrators and server engineers to deliver quality service.
Performed preventive maintenance of telecommunications equipment.
Implemented security measures to protect network systems from unauthorized access and
threats.
Installed and repaired network cabling, hardware and software to maximize operational
efficiency.
Managed and prioritized customer service requests to achieve prompt resolution.
Performed periodic system upgrades and maintenance to meet industry standards.
Provided training to customers to enhance use and understanding of network systems.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Performed quality assurance on systems to confirm optimal performance.
Monitored and performed maintenance on telecommunications systems to facilitate optimal
performance.
Conducted regular inspections of telecommunications systems to identify and repair any
potential issues.
Installed and configured new devices and system components.
Diagnosed and resolved complex integrated customer issues for implementation, add-on,
maintenance and support of voice, data, VoIP, and CTI applications.
Coordinated installation of new users and relocations of existing users.
Responded to service requests during and after business hours.
Speculative Trader (25 hrs/week)
Self-Employed March 2019 – Present
Conducted comprehensive market analysis and implemented advanced trading strategies
across stocks, forex, indices, and metals, achieving consistent returns.
Developed and executed risk management protocols, safeguarding portfolio from market
volatility and preserving capital.
Monitored market trends, technical indicators, and economic events to identify profitable
trading opportunities.
Employed quantitative analysis and algorithmic trading tools to enhance decision-making
and optimize trade execution.
Regular reviewed and adjusted trading strategies based on market feedback and
performance metrics.
Education
Associate in Science - May 2012
Houston Community College, Houston, TX
