DSPP Guidelines September 2024

Guidelines
September 2024
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Developer & Solution Partner Program -Guidelines
This document describes the target audience of the Alcatel-Lucent Enterprise (ALE) Developer &
Solution Partner Program (DSPP), as well as the tools and services offered to those individuals or
companies joining this Program or that are willing to join. It also describes the operational
principles and processes that govern the DSPP. More specifically, it will help existing or potential
partners identify the benefits and requirements that apply to their situation.
Alcatel-Lucent Enterprise reserves the right to amend and/or add to these guidelines at any time and
at its sole discretion. Any changes will appear on the Alcatel-Lucent Enterprise Developer &
Solution Partner Program website at https://www.al-enterprise.com/en/partners/dspp
NOTE: THE PRICE LIST INCLUDED IN THIS DOCUMENT DOES NOT INCLUDE VAT OR ANY OTHER
TAXES. US DOLLARS ($) IS FOR NORTH AMERICA AND EUROS (€) FOR THE REST OF THE WORLD
Alcatel-Lucent Enterprise Developer & Solution Partner Program

All Rights Reserved © ALE International 2024 2 / 45
TABLE OF CONTENTS
1 MISSION .................................................................................................................................................................. 5
2 DSPP SUPPORTING ALE ECO-SYTEMS ............................................................................................................ 6
3 MEMBERSHIP TYPES .......................................................................................................................................... 7
4 MEMBERSHIP LEVELS ........................................................................................................................................ 8
5 DSPP PROGRAM SERVICES ................................................................................................................................ 9
5.1 SOLUTION LIFE CYCLE .......................................................................................................................................... 9
5.2 SERVICE TYPES.................................................................................................................................................... 10
5.3 DSPP SERVICES .................................................................................................................................................. 11
5.4 SERVICE DESCRIPTION ......................................................................................................................................... 12
5.4.1 Technical services ..................................................................................................................................... 12
5.4.2 Marketing services .................................................................................................................................... 17
5.5 SERVICE AVAILABILITY PER ALE ACTIVITY ........................................................................................................ 18
5.6 SERVICE PRICING ................................................................................................................................................. 19
6 WEBSITES ............................................................................................................................................................. 20
7 APIS ........................................................................................................................................................................ 21
7.1 ABOUT APIS AND SDKS ..................................................................................................................................... 21
7.2 RAINBOW FOR DEVELOPERS APIS ...................................................................................................................... 22
7.3 COMMUNICATION APIS....................................................................................................................................... 23
7.4 NETWORK APIS .................................................................................................................................................. 24
8 CERTIFICATION ................................................................................................................................................. 25
8.1 INTER-WORKING REPORT (IWR) ........................................................................................................................ 25
8.2 CERTIFICATION PROCESS ..................................................................................................................................... 25
8.3 TEST METHODS.................................................................................................................................................... 26
8.4 TESTING AND CERTIFICATION RENEWAL ............................................................................................................. 26
8.5 DSPP CERTIFICATION TICKETS AND QUALIFICATION PACK ............................................................................... 27
9 TECHNICAL SUPPORT ....................................................................................................................................... 28
9.1 INTRODUCTION TO ALE TECHNICAL SUPPORT.................................................................................................... 28
9.2 TECHNICAL SUPPORT FOR DSPP CERTIFIED SOLUTIONS ..................................................................................... 29
9.2.1 Scope of Technical Support ...................................................................................................................... 29
9.2.2 Problem diagnostic and technical support flow ........................................................................................ 30
9.2.3 Escalation in case of a valid interworking-report .................................................................................... 31
9.3 ESCALATION IN ALL OTHER CASES ...................................................................................................................... 32
10 MARKETING ACTIVITIES AND MATERIALS ................................................................................................ 33
10.1 DSPP LOGOS .................................................................................................................................................. 33
10.1.1 DSPP Logos by type of membership and or certification .................................................................... 33
10.1.2 How to use DSPP logos ....................................................................................................................... 34
10.1.3 DSPP Logo review and approval ......................................................................................................... 35
10.2 PRESS ACTIVITIES ........................................................................................................................................... 36
10.3 PARTNER PRESENCE ON ALE WEB SITES ....................................................................................................... 36
10.3.1 Solution/Expertise & Company catalog (Find a partner) .................................................................... 36
10.3.2 Listed (or not supported) Solutions ...................................................................................................... 36
10.4 PARTNER PRESENCE OF LEAFLETS AND ECOSYSTEMS ..................................................................................... 37
10.4.1 Leaflet .................................................................................................................................................. 37
10.4.2 Ecosystem ............................................................................................................................................. 37
10.5 CUSTOMER REFERENCE PROGRAM .................................................................................................................. 37
10.6 BRIEFING CENTERS ......................................................................................................................................... 38
10.7 EVENTS AND TRADE SHOWS ........................................................................................................................... 38
10.8 SALES ENABLEMENT....................................................................................................................................... 39
10.9 BUSINESS PLANS ............................................................................................................................................. 39

11 CONDITIONS FOR PARTNER ENGAGEMENT .............................................................................................. 40

11.1 PRINCIPLE....................................................................................................................................................... 40
11.2 REGISTERED ................................................................................................................................................... 41
11.2.1 Conditions ............................................................................................................................................ 41
11.2.2 Acceptance ........................................................................................................................................... 41
11.2.3 Automatic renewal ............................................................................................................................... 41
11.3 QUALIFIED ..................................................................................................................................................... 42
11.3.1 Conditions ............................................................................................................................................ 42
11.3.2 Acceptance ........................................................................................................................................... 42
11.3.1 Renewal ................................................................................................................................................ 42
11.4 PREMIUM ........................................................................................................................................................ 43
11.4.1 Conditions & Agreement ...................................................................................................................... 43
12 PROGRAM REFERENCE DOCUMENTS AND TEMPLATES ........................................................................ 44
13 GLOSSARY ............................................................................................................................................................ 45

1 MISSION
The Program’s mission is to support a broad ecosystem of developers and partners throughout the
application or solution lifecycle, enabling Program participants to:
▪ DEVELOP INNOVATIVE APPLICATIONS or SOLUTIONS based on Alcatel-Lucent

Enterprise technologies and advanced Application Programming Interfaces (APIs)
▪ CERTIFY and DEPLOY TRUSTED APPLICATIONS or SOLUTIONS
▪ MARKET THEIR APPLICATIONS or SOLUTIONS by increasing market presence and

go-to-market opportunities across agreed regions and markets
A wide variety of organizations and individuals develop applications, solutions, products and
services that complement Alcatel-Lucent Enterprise’s communication solutions for Enterprise.
These include, but are not limited to; developers, universities, startups, technology providers,
software and hardware vendors, infrastructure providers and other entities, as well as Alcatel-
Lucent Enterprise Business Partners and customers who want to develop their own applications.

2 DSPP SUPPORTING ALE ECO-SYTEMS

The ALE Developer & Solution Partners Program (DSPP) aims to support a broad ecosystem of
developers and partners throughout the application or solution lifecycle, helping you to seamlessly
develop unique applications or solutions that harness the technology found in ALE’s various
advanced APIs Hubs:
• Rainbow for Developers

https://hub.openrainbow.com
Alcatel-Lucent Enterprise Rainbow SDKs and APIs to design your Rainbow CPaaS
(Communication Platform as a Service) solutions. Use the Rainbow for Developers to enrich your
applications with chat, group chat, voice, video, file-sharing, telephony PBX features and more.
• Communication Hub
https://api.dspp.al-enterprise.com
A complete set of APIs dedicated to Alcatel-Lucent Enterprise OmniPCX communication
platforms allowing you to design and integrate your applications or solutions for a wide range of
communication needs including telephony, voice messaging, customer service, alarming, notification,
location, recording, hospitality, accounting.
• Network Hub
https://www.spacewalkers.com
Provide APIs and plugins allowing you to build or customize an app while integrating Alcatel-Lucent
Enterprise network solutions.
DSPP
Communication Network
APIs for ALE OmniPCX Rainbow APIs for ALE Enterprise
Communication Solutions APIs for ALE Rainbow Network Solutions
Cloud CPaaS

3 MEMBERSHIP TYPES
By joining this program your become a recognized Expert Developer or/and a Solution Vendor for
Alcatel-Lucent Enterprise eco-system.
As an Expert Developer Partner, your company demonstrates its ability to develop innovative
applications or solutions based on specific Alcatel-Lucent Enterprise APIs or SDKs.
As Solution Vendor Partner, your application(s) and/or product(s) are certified to show that they
integrate properly with Alcatel-Lucent Enterprise Solutions/APIs. Solution Vendor Partners
demonstrate a commitment and strong market presence in key markets for Alcatel-Lucent
Enterprise.
DSPP
Joining DSPP Program

4 MEMBERSHIP LEVELS
As individual and without registration in DSPP program, you can access the different APIs made
available in our different API hubs for free. Beyond that, if you wish to enter in closer cooperation
with ALE, the DSPP program allows you to engage at your pace from Registered Company to
Qualified Partner up to Premium partner.
Registered Company: This is the program entry point. Joining the program as a Registered
Company provides you access to a first level of development tools, documentation and software
with technical assistance during the development.
All Program Participants initially start as Registered Companies and may reach the upper levels:
Qualified Partner (Expert Developer / Solution Vendor) or Premium Partner (Expert Developer /
Solution Vendor) during their journey.
Qualified Partner: As Qualified Partner, your solution(s) and/or expertise(s) are formally tested
and certified to show that they interwork properly with ALE platforms or use properly ALE APIs.
A company with a certified solution (i.e. powered by Rainbow or interoperable for
Communication/network platform) or with an expertise in any given API (to be proven through at
least one solution/project deployed at a customer’s site). Qualified Partners are eligible for
advanced technical and marketing benefits such as interworking reports and DSPP partnership and
certified logos.
Premium Partner: As Premium Partner, you engage in close cooperation with Alcatel-Lucent
Enterprise to develop, market and sell joint solutions based on both parties’ products and solutions.
Premium partners are eligible for advanced technical and marketing benefits such as R&D
collaboration, joint solution definitions and business plan optimization throughout the duration of
the contract.
Premium
DSPP
Membership Levels
Qualified
Registered

5 DSPP PROGRAM SERVICES
5.1 Solution Life Cycle
During your journey with DSPP Program, you benefit from various services that support you
throughout the solution life cycle, bringing multiple technical and marketing benefits:
• Develop innovative applications/solutions,

• Certify and deploy trusted applications/solutions,
• Market and sell joint solutions.
Technical Benefits
Certify
Develop Deploy
Solution
Enablement
Market Sell
Marketing Benefits

5.2 Service types

There are two types of services you can get:
• Technical services
DSPP Program enables Program Participants to develop, certify and deploy their applications and
solutions in Alcatel-Lucent Enterprise environments.
Develop Certify Deploy
• Marketing services
DSPP Program helps Partners market and sell their application/solution by exposing them to a
wider, global community.
Market Sell

5.3 DSPP Services

As unregistered individual, you benefit from free services allowing you to quickly and easily getting
started with our APIs and SDKs. Beyond this first level of free services, we can offer you a set of
additional services accessible as soon as you enter the DSPP program and depending on your
membership level:
• “A-la-carte” services
A la carte services are unitary services that you can purchase as a registered company if the services
provided for free are not enough for you to go further in understanding the integration with Alcatel-Lucent
Enterprise’s ecosystem or if the number of "a-la-carte" services included in the Qualification Pack does not
cover all your needs (see DSPP Qualification Pack).
• DSPP Qualification Pack
The DSPP Qualification Pack sold at a fixed price allows you to undertake the qualification of your
solutions with Alcatel-Lucent Enterprise’s ecosystem and thus become a qualified partner. It
includes a certain quantity of "a-la-carte" services plus other several advanced services. If the
number of "a-la-carte" services included in the qualification pack does not cover all your needs, it is
possible to purchase additional ones.
• On quote services
To help developers, along with our SDKs we often provide a sample of source code that can be
used as an example to get started. If specific or customized assistance for coaching, coding,
debugging is needed by the Program Participant, Alcatel-Lucent Enterprise Professional Services
([email protected]) may be requested and a quote will be proposed
accordingly.
For more details about our services and pricing see next sections.

5.4 Service description

5.4.1 Technical services
Expert Solution
Service name Registered
developer vendor
Access to APIs/SDKs
API/ Software Development Kit (SDK) documentation (developer guides,
Free Free Free
samples, tutorials, …)
Basic technical assistance
Informal basic support through a community-orientated ‘Discussion
Free Free Free
Forum’ web site
DSPP Hosted lab (basic)
Pre-configured dedicated test lab platform hosted at ALE for 30 Days
evaluation.
Provides free, 24/7 hosted labs for integrating and working with ALE Free Free Free
technologies, preconfigured for OXE REST APIs and Rainbow API.
More details at: https://vlab-wiki.dspp.al-enterprise.com/doku.php
DSPP Hosted lab (advanced)
Pre-configured dedicated test lab platform hosted at ALE, with ALE

assistance and advanced capabilities (e.g. VPN access, …) (3 months "a-
la-carte", 2 years with qualification pack).
Available 24/7.
Provides developers with secure remote access to a platform, hosted by
Alcatel-Lucent Enterprise.
Includes all the features required to develop and test applications based
on Alcatel-Lucent Enterprise products, APIs and SDKs.
Access to services and resources is managed through a virtual private
network (VPN) over an Internet connection.
Applications and terminals are located on a network on the Partners’
side, whereas central equipment (PBX, web services framework, CTI
DSPP DSPP
servers, etc.) is located on the Alcatel-Lucent Enterprise network.
A-la-carte Qualification Qualification
The advance DSPP hosted lab may be used for development, test,
Pack Pack
certification and proof of concept purposes.
Alcatel-Lucent provides the following:
- IP subnet address
- IP address for central equipment (PBX, framework, etc.)
- Soft-phone software to be downloaded
- Phone set numbering
- Possible login/password to access the central server (framework, etc.)
- VPN client package (software) with automatic installation and
configuration for Windows platforms
Compared with basic DSPP hosted lab, advanced DSPP hosted lab is
more flexible allowing to configure specific services/functions according
to the participants requests.

Expert Solution
developer vendor
DSPP Technical assistance ticket

Access to ALE Customer Service (technical support) with 24/7 Service
Request Management to get advanced assistance during the
development of the partner's solution/product.
A wide range of development issues are covered:
- Questions and requests for clarification on specific interface content
- Guidance on the use or meaning of services offered by the interfaces
- Clarification on the dynamic behavior of the underlying systems or
functions driven by the interfaces
- Clarification on the limits of the system and resulting constraints when
using the interfaces
This assistance is provided through the Alcatel-Lucent Enterprise
Technical Support Center, which is responsible for the management and
routing of all requests. DSPP DSPP
The participant must ensure that the balance of available support tickets Qualification Qualification
A-la-carte
is positive, before submitting their issue/question. Pack (5 Pack (5
Otherwise, the request will be rejected. tickets) tickets)
You can buy additional tickets when needed.
The DSPP Qualification Pack includes 5 (five) DSPP Technical assistance
tickets.
Note :
this advanced development assistance does not cover source coding or
debugging on the Program Participant’s application(s).
To help the developer, along with our SDKs we often provide a sample of
source code that can be used as an example to validate the
configuration.
If specific assistance for coding/debugging is required by the Program
Participant, ALE Professional Services could be involved for a Training /
Coaching quotation
DSPP Certification ticket
DSPP Certification tickets are used for Partner-DSPP co-execution of
tests leading to the certification of interoperability.
The certification is invoiced according to a given number of DSPP
Certification tickets.
Before starting the process, the DSPP team will notify the partner of the
required number of tickets.
DSPP DSPP
Upon payment, a schedule will be suggested for the process to start.
Qualification Qualification
DSPP Qualification Pack must be ordered by Partners willing to certify Not available
Pack (3 Pack (3
their application(s) / solution(s).
tickets) tickets)
This package includes 3 (three) DSPP Certification Tickets.
Additional tickets may be required at a later stage for an additional cost.
DSPP Certification tickets allows direct access to DSPP experts
supporting partners for their developments and/or qualification journey
using ALE APIs, Labs etc.
Including access to specific APIs requiring a certification.

Expert Solution
developer vendor
DSPP Qualification Pack

If the target is one of the Communication platforms, acceptance in the
Program as a Qualified partner is conditional on the successful execution
of certification process.
A specific package called “DSPP Qualification Pack” has been designed to
help the member pass the certification.
Qualified status is conferred upon payment of the applicable fees (unless
otherwise stated).
Participants who are invited to become Qualified will initially be
DSPP DSPP
classified as Registered Companies until receipt of the payment of the
Not available Qualification Qualification
associated fee and the success of the certification process.
Pack Pack
They will become Qualified once their solution has been awarded
Certified Solution status.
This level will be kept for two years. After this period of time, a
certification renewal will be required (through a new DSPP Qualification
Pack).
If the certification is not renewed, the company will become Registered
(and lose all the benefits associated with the Qualified membership
level) and the solution will be in unsupported status.

Expert Solution
developer vendor
Technical Documentation Library

Accessible through DSPP Technical Assistance Ticket "A-la-carte" or
included in DSPP Qualification Pack.
Gives access to ALE Business Portal Web Site (My-Portal) Technical
documentation for ALE products.
The repository includes feature lists, user manuals, installation guides,
DSPP DSPP
maintenance guides, etc.
Program Participants can search, browse and download each of these
Pack Pack
resources.
The database includes technical documentation for the most recent
product releases, as well as for earlier releases.
The technical library is available on ALE Business Portal Web Site (My
Portal) and requires specific credentials.
Technical Knowledge Center

Gives access to My-Portal repository knowledge base that helps
understanding ALE solutions with FAQs, articles, how to guides, known
issues and workarounds.
Program Participants benefit from a repository of technical
documentation for ALE products that helps them understand ALE
technologies.
The repository includes uses manuals, installation guides, maintenance
guides, etc. Program participants can search, browse, download,
subscribe to notifications, and create their own technical library.
- Download an entire book or browse by chapter (reference book), or
search by specific topic
- Create subscription lists and be notified when new documents are DSPP DSPP
uploaded A-la-carte Qualification Qualification
- Create a custom library and easily download content with a shopping Pack Pack
cart function
- Provide feedback on the interface
- Access extensive online help
The database includes technical documentation for the most recent
product release as well as former releases.
The Technical Knowledge Center (TKC) Customer Care knowledge tool
addresses technical support FAQs, shares articles, how to guides, known
issues and workarounds to assist in troubleshooting before contacting
ALE.
The TKC is available on the BPWS (Business Portal Web Site) and requires
specific credentials to access.
The direct link is: https://al-enterprise.my.salesforce-
sites.com/knowledgebp/pkb_Home_ALU#t=All&sort=relevancy

Expert Solution
developer vendor
Software download
DSPP DSPP
Gives access to My-Portal to access to latest releases to Applications,
Pack Pack
Systems and Products software from all ALE Business Units
DSPP Partner lab software update
DSPP DSPP
Includes an SW upgrade (for all licenses) at fixed price and HW (if any
required) at special discount price.
Pack Pack
Training / Coaching
ALE professional services training courses in various domains related to
On quote On quote On quote
ALE products/solutions
Co-development
ALE professional services co-development opportunities On quote On quote On quote

5.4.2 Marketing services

Expert Solution
developer vendor
ALE web site exposure (basic)
Partner presence in DSPP Registered member list only Free Free Free
ALE web site exposure (advanced)
DSPP DSPP
Partner presence with detailed information on ALE Web site in DSPP
partner area regarding interoperability, certification and solution
Pack Pack
DSPP Partnership or Certified logo
DSPP DSPP
DSPP Partnership logo (Expert dev. - Sol. vendor/Certified - Premium) or
DSPP Certified logo for solution vendor (Certified Solution)
Pack Pack
ALE Event sponsoring
DSPP
Selective participation in trade shows, events Not available Not applicable Qualification
Pack
ALE Webinar exposure
DSPP
Selective participation in ALE Webinars Not available Not applicable Qualification
Pack
Dedicated Program Manager
DSPP
For Premium partners only, depending on contractual agreement Not available Not applicable Qualification
Pack
Dedicated Business Manager
DSPP
Pack
Business monitoring
DSPP
Pack
Co-writing success stories/use cases
DSPP
Pack
ALE Verticals Collaterals
DSPP
Pack
ALE Offering inclusion
DSPP
Pack
Press Release
DSPP
Pack
ALE Briefing Center exposure
DSPP
Pack

5.5 Service availability per ALE activity
Type Service name ALE Communication ALE Rainbow ALE Network

Technical
Access to APIs/SDKs Yes Yes Yes
Basic technical assistance Yes Yes Yes
DSPP Hosted lab (basic) Yes Yes No
DSPP Hosted lab (advanced) Yes Yes No
DSPP Technical assistance ticket Yes Yes Yes
DSPP Certification ticket Yes Yes (*) Yes (*)
DSPP Qualification Pack Yes Yes (*) Yes (*)
Technical Documentation Library Yes Yes Yes
Technical Knowledge Center Yes Yes Yes
Software download Yes Not applicable Yes
DSPP Partner lab software update Yes Not applicable Yes
Training / Coaching Yes Yes Yes
Co-development Yes Yes Yes
Marketing
ALE web site exposure (basic) Yes Yes Yes
ALE web site exposure (advanced) Yes Yes Yes
DSPP Partnership or Certified logo Yes Yes Yes
ALE Event sponsoring Yes Yes Yes
ALE Webinar exposure Yes Yes Yes
Dedicated Program Manager Yes Yes Yes
Dedicated Business Manager Yes Yes Yes
Business monitoring Yes Yes Yes
Co-writing success stories/use cases Yes Yes Yes
ALE Verticals Collaterals Yes Yes Yes
ALE Offering inclusion Yes Yes Yes
Press Release Yes Yes Yes
ALE Briefing Center exposure Yes Yes Yes
Comments
(*) On case-by-case basis

5.6 Service pricing
DSPP "A-la-carte" services - Pricing

Services Unit price (€ - $) Volume price (Qty, € - $)
DSPP Certification ticket 1 500.00€ - $ 2 000.00 3 Tickets: 4 000.00€ - $5 000.00
DSPP Hosted lab (advanced) 1 000.00€ - $1 500.00 Not applicable
DSPP Partner lab software update 600.00€ - $800.00 Not applicable
DSPP Technical assistance ticket 400.00€ - $500.00 3 Tickets: 1000.00€ - $1 200.00
DSPP "A-la-carte" services – Availability per ALE Activity

Services ALE Communication ALE Rainbow ALE Network
DSPP Certification ticket Yes Yes (*) Yes (*)
DSPP Hosted lab (advanced) Yes Yes No
DSPP Partner lab software update Yes Not applicable Yes
DSPP Technical assistance ticket Yes Yes Yes
Comments
DSPP Qualification Pack - Pricing

Pack Unit price (€ - $) Volume price (Qty, € - $)
DSPP Qualification Pack 5 000.00€ - $6 000.00 Not applicable
Pack Content Package
DSPP Certification ticket included (3 tickets)
DSPP Hosted lab (advanced) Included
DSPP Partner lab software update Included
DSPP Technical assistance ticket Included (5 tickets)
DSPP Qualification Pack – Availability per ALE Activity

Pack ALE Communication ALE Rainbow ALE Network
DSPP Qualification Pack Yes Yes (*) Yes (*)
Comments

6 WEBSITES
ALE websites related to DSPP consists of three parts:
• Three technical and public areas dedicated to APIs:

o Rainbow for Developers: https://hub.openrainbow.com
o Communication Hub: https://api.dspp.al-enterprise.com/
o Network Hub: https://www.spacewalkers.com/
Self-registration is required to use the resources published on these websites
• A public area included on the Alcatel-Lucent Enterprise corporate web site: https://www.al-
enterprise.com.
This public area has been designed to promote the Program and associated partners and to
maximize the exposure of Expert Developers and Solution Vendors. It also provides access
to any public technical resources (API Hub, etc.) and to the private area to handle any
advanced technical assistance.
• A private area, that is only accessible with specific credentials, included in the ALE
Business Portal: https://myportal.al-enterprise.com/
The private area is shared with ALE Business Partners and will provide all Inter-Working
Reports (IWRs), all software associated to ALE platforms, and additional technical
information like the Technical Library and the Technical Knowledge Center.

7 APIs
7.1 About APIs and SDKs
Alcatel-Lucent Enterprise makes it simple to integrate third-party applications with Rainbow for
Developers Communication Platform as Services (Rainbow CPaaS), network infrastructure,
communications platforms and software suites.
Alcatel-Lucent Enterprise products offer a large range of APIs and SDKs that are documented and
supported by Alcatel-Lucent Enterprise experts. These enable your application/solution to
interoperate with Alcatel-Lucent Enterprise solutions, while offering your customer a rich set of
features.
An “API” is a set of methods/data structure/classes which standardize the access to services

delivered by a platform or a software.
A “SDK” implements APIs and is built to facilitate developments in a specific programming

language or development framework.
• Public APIs
Public APIs give you access to the latest Alcatel-Lucent Enterprise technologies, whether
you want to develop innovative applications for Alcatel-Lucent Enterprise phones, empower
your business applications with IP communication features, or provide users with the global
benefits of unified communications. Alcatel-Lucent Enterprise public API documents are
accessible to every developer, free of charge.
Public APIs are available with no restriction.
• Reserved APIs
Reserved APIs are open to Participants under a specific agreement from Alcatel-Lucent
Enterprise and with a contractual commitment from all Participants. In general, any
Participant must commit to certify their resulting solution based on the use of one of those
APIs.
• Unpublished APIs
Unpublished APIs require collaboration with Alcatel-Lucent Enterprise R&D (Research and
Development) department.
For more information about our APIs, please go the ALE API Hubs public websites.

7.2 Rainbow for Developers APIs

ALE Rainbow CPaaS (Communication Platform as a Service) is a Cloud-based platform
enabling developers to add real-time communications features to their own applications such as
presence, instant messaging, voice, video etc. without needing to build backend infrastructure and
interfaces.
It is:
• Completely integrated into the customer ecosystem

• Fully adapted to accommodate the customers functional needs
Examples of real-time communications can be between:
• People only
• Objects only
• People and objects (applications, bots, etc.)
SDKs and APIs proposed by Rainbow for Developers platform includes:

o SDK for CSharp
o SDK for Web
o SDK for Android
o SDK for iOS
o SDK for React Native
o SDK for Node.js
o Rest API
Using Rainbow for Developers SDKs and APIS is free when you connect your application to our
dedicated Rainbow sandbox platform. Once your application is ready for production use, you can
connect it to the Rainbow production platform, and you can use different models to get charged.
Get all the details here: https://developers.openrainbow.com/home

7.3 Communication APIs
Current available APIs are dependent on the targeted Communication platforms:
- Alcatel-Lucent OmniPCX™ Enterprise Communication Server (OXE): The Alcatel-Lucent

OmniPCX Enterprise is a highly scalable solution based on a pure software communications
server platform that provides multimedia call processing for both Alcatel-Lucent Enterprise and
third-party clients/phones including TDM, IP and SIP.
- Alcatel-Lucent OXO Communication Server (OXO and OXO Connect): The Alcatel-
Lucent Enterprise OXO is an integrated communications system for small and medium-sized
businesses (SMBs), providing a personal communications manager (Alcatel-Lucent PIMphony
Softphone), an advanced call center solution, secure high-speed Internet access, advanced TDM
and IP telephony and LAN switching. The Alcatel-Lucent Enterprise solution consists of a pre-
configured server that provides every employee with voice, Internet, e-mail.
Those main platforms support a vast range of phones based on several technologies (TDM, IP,
WLAN, DECT), and several advanced integrated applications.
Get all the details here: https://api.dspp.al-enterprise.com/

7.4 Network APIs

If you want to build or customize an app while integrating Alcatel-Lucent Enterprise network
solutions, ALE Network Developers center is the right place for you.
Spacewalkers Developer Center gathers all available APIs or plugin. ALE Network R&D team is
devoted to providing developers with a single, central location for all ALE network solutions APIs
in order to streamline access to services and improve the user experience.
Get all the details here: https://www.spacewalkers.com/

8 CERTIFICATION
Program Participants may have their solution(s) and/or product(s) formally certified to demonstrate
that their solution(s) and/or product(s) properly function with Alcatel-Lucent Enterprise platforms.
The aim of the Solution Certification is to:
• Reduce integration costs

• Accelerate deployments
• Minimize the risk of failure
• Ensure a high level of trust for customers and business partners
8.1 Inter-Working Report (IWR)

The Solution Certification is based on successful testing by Alcatel-Lucent Enterprise and the
Partner with the result being an Inter-Working Report (IWR) validated by both parties.
The IWR is a technical reference document written jointly by Alcatel-Lucent Enterprise and the
Partner company, and describes the testing configuration, selected features and results. The IWR
may also contain any known potential inter-working limitations.
IWRs are published on Alcatel-Lucent Enterprise website: https://myportal.al-

enterprise.com/alebp/s/business-document/Business_Document__c/00B5I000003kDvuUAE
The IWR is valid for two years and must be updated in case of product or SDK major update.
8.2 Certification process

To start the testing process, all Participants need to provide all necessary details (technical
description, architecture, features list, etc.) for the solution requiring certification. This helps
Alcatel-Lucent Enterprise and the Participant company jointly decide which test plan and testing
method will be the most appropriate.

8.3 Test methods

The method depends on the application and/or product type:
▪ “On-site testing” carried out at Alcatel-Lucent Enterprise in the presence of one or more
representative from the Partner company, and an Alcatel-Lucent Enterprise technical
support engineer
▪ “E-testing” carried out at the Participant’s premises through a network connection to the
central Alcatel-Lucent Enterprise lab platform. Availability of e-testing depends on the
solution/product type
▪ “Self-testing” carried out at the Participant’s premises, based on a test plan and guideline
provided beforehand by Alcatel-lucent Enterprise. The test results are verified by Alcatel-
Lucent Enterprise
For all testing methods, Participants will be expected to pay the appropriate testing fees (DSPP
Qualification Pack) and must have Alcatel-Lucent Enterprise engineers present during the testing to
provide technical support and ensure that the correct procedures are always followed.
8.4 Testing and certification renewal

Alcatel-Lucent Enterprise reserves the right to ask the Partner company to update its IWR if:
1. The partner company has a new major product release.
2. Alcatel-Lucent Enterprise has a new product release that may impact the Partner company’s
development
3. The maximum validity period has expired (two years after the IWR publication date)
Failure to maintain the validity of the Inter-Working status will result in the Partner losing their
ability to use the Alcatel-Lucent Enterprise Certified Solution logo and access any associated
benefits.
Note: The Inter-Working report becomes automatically obsolete when the mentioned product
releases are end of life. Consequently, ALE will not support the interoperability with the 3rd party.

8.5 DSPP Certification Tickets and Qualification Pack

The certification is invoiced according to a given number of DSPP Certification Tickets.
Before starting the process, the DSPP team will notify the partner of the required number of tickets.
Upon payment, a schedule will be suggested for the process to start.
The DSPP Qualification Pack (see section DSPP Service Pricing) must be ordered by all Partners
willing to certify their application(s) / solution(s). This package includes three DSPP Certification
Tickets. Additional tickets may be required at a later stage for an additional cost.
The number of tickets necessary to do a certification is based on the time it takes to achieve the
following steps:
• Definition of a Test Plan which will be executed during the testing session (this Test plan
can be built for specific purpose or can be reused from an existing one already applied to a
similar solution)
• Preparation of the lab test
• Execution of the tests
• Writing of the Inter-Working report
• Validation by both parties
• Publication of the report
The execution of the test plan will be achieved in one go and the report will be written with all
results including any potential issues. However, if the global result is too bad, the report won’t be
accepted, and a new certification will have to be rescheduled for an additional fee.
Please note that the certification time slot does not allow for R&D to immediately be available and
address issues.
It is highly recommended that you access one of DSPP hosted lab to prepare for any impending
tests. Through the DSPP Qualification Pack, Partners will have access to a predetermined number
of tickets which can only be used for technical support. Those tickets could be used to escalate any
questions/issues during the preliminary tests, in order to be ready for their certification session.
Below is a non-exhaustive list of DSPP Certifications Tickets required to certify a

solution/product (this table only offers a general idea of quantity of tickets and the right value must
be determined by ALE according to the detailed feature-list provided by the participant):
Solution Platform Certification tickets

Analog terminal OXE/OXO 1
SIP terminal OXE/OXO 2
PMS OXE/OXO 2
PMS + Voice mail OXE/OXO 3
Alarm Server based on DECT Alarmaing/notification OXE/OXO 2
Alarm server based on ALE Paging interface OXE 1/2
Voice Recorder based on IP DR-Link interface OXE 3
Voice Recorder using TDM/IP DR-Link + network OXE 5
(PMS: Property Management System, a common name for Hospitality (Hotels) management
systems.

9 TECHNICAL SUPPORT
9.1 Introduction to ALE Technical Support
ALE technical Support is provided via telephone (hot line), email or via the ALE Portal (MyPortal),
24 hours per day 7 days a week, in accordance with the response times and severity levels set out in
the Service Level Agreement.
For more details on support SLA, please refer to

’’ Support services for communication solutions – Service Essential “
Which describes the terms and conditions applicable to support and maintenance Services for ALE
Solutions.
It is a complement to the Distributorship Agreement (“Agreement”) and applies to ALE resellers,
either on a direct or indirect mode (“Business Partners”).
The Global Welcome Center is the main entry point of contact for all ALE International Partners.
Opening an eService Request (eSR) is the way to contact the Global Welcome Center

9.2 Technical Support for DSPP certified solutions
9.2.1 Scope of Technical Support
ALE technical support service enables Participants with a valid certification (solution vendor)
and/or accreditation (expert developer) to collaborate with Alcatel-Lucent Enterprise experts and
Business Partners to solve technical issues raised in production.
ALE Technical Support for issues raised in production must be distinguished from DSPP
Technical Assistance (refer to DSPP Technical assistance ticket) where the participant is asking for
help or assistance during the development phase. A DSPP Technical Assistance ticket is handled
with a lower priority/severity level compared to issues coming from a customer site in production
through Technical Support Tickets. For an issue in production phase to be addressed with the
highest level of priority and in the most efficient way, it is strongly recommended to escalate this
issue to ALE technical support through the Business Partner in charge of the customer system. ALE
Technical Support team will need to access the system for further investigation into traces/log
analysis and only the Business Partners have the skills or necessary credentials for that purpose.
The following general rules apply:
▪ Only certified solutions/accredited developers are officially supported by Alcatel-Lucent

Enterprise
▪ The major releases of both parties are certified. Intermediate versions may be certified or
not depending on a mutual decision. Only the existence of the IWR in the Alcatel-
Lucent Enterprise web-portals for the appropriate Alcatel-Lucent Enterprise and
Solution partner release, guarantees that the solution release has been certified with this
Alcatel-Lucent Enterprise release
▪ If the IWR for the Alcatel-Lucent Enterprise release is not available or no longer valid,
Alcatel-Lucent Enterprise is not required to provide support for that given product or
solution. Solutions delivered by Participants, but not certified will not be supported.
Alcatel-Lucent Enterprise shall however propose the On-Demand Diagnostic service
where assistance will be provided on receipt of payment
▪ The existence of the IWR engages Alcatel-Lucent Enterprise and the Participant. Both
parties are engaged, not exclusively Alcatel-Lucent Enterprise

9.2.2 Problem diagnostic and technical support flow

As for the other Alcatel-Lucent Enterprise equipment, the Alcatel-Lucent Enterprise Business
Partner is the only one dealing with the end customer for installation or maintenance reasons. The
Business Partner will open an eSR (electronic Service Request) either on the Alcatel-Lucent
Enterprise side or on the Participant side, depending on the nature of the issue. Experts from both
companies will collaborate to provide the best and quickest outcome for the customer.
The principle is that Alcatel-Lucent Enterprise Technical Support will be subject to the existence of
a valid Inter-Working Report within the limits defined in the chapter “Limits of the Technical
support”.
In case technical support is granted, Alcatel-Lucent Enterprise and the Participant are engaged in the
following way:
(*) The Participant Distributor can be a Third-Party company or the Alcatel-Lucent Enterprise
Business Partner itself.

9.2.3 Escalation in case of a valid interworking-report

The Inter-Working Report describes the test cases that have been performed, the conditions of the
testing environment, and any observed limitations. This defines the scope of what has been
certified. If the issue is in the scope of the IWR, both parties- Alcatel-Lucent Enterprise and the
Participant - are engaged:
Case 1: the responsibility is 100% on the Alcatel-Lucent Enterprise side. In that case, the problem
must be escalated by the ALE Business Partner to the Alcatel-Lucent Enterprise Support Center
using the standard process (i.e. open an eService Request ticket)
Case 2: the responsibility is 100% on the Program’s Participant side.

In that case, the problem must be escalated directly to the Participant by opening a ticket
through the Participant hotline. In general, the process to be applied for the Program’s
Participant is described in the IWR.
Case 3: the responsibility cannot be established.

In that case the following process applies:
➢ The Program participant shall be contacted first by the ALE Business Partner
(responsible for the solution, see figure in previous page) for an analysis of the problem.
➢ The Alcatel-Lucent Enterprise Business Partner will escalate the problem to the Alcatel-
Lucent Enterprise Support Center. This should only happen if the Participant has
demonstrated, with traces, a problem on the Alcatel-Lucent Enterprise side, or if the
Participant (not the ALE Business Partner) requires the involvement of Alcatel-Lucent
Enterprise.
In that case, the ALE Business Partner must provide the reference of the Case Number on
the Program Participant side. The Participant must provide to Alcatel-Lucent Enterprise the
results of its investigations, traces, etc., related to that Case Number.
Alcatel-Lucent Enterprise reserves the right to close the case opened on his side if the
investigations made on the Participant side are insufficient or do not exist.
Note: Known problems or remarks mentioned in the IWR will not be considered.
For any issue reported by an ALE Business Partner outside the scope of the IWR, Alcatel-Lucent
Enterprise may offer the “On Demand Diagnostic” service where Alcatel-Lucent Enterprise will
provide eight hours assistance on receipt of payment.
IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with
ACTIS quotation tool in order to interwork with a third-party solution is not a guarantee for the
availability and support of the solution. The reference remains the existence of a valid Inter-
Working Report.
Please check the availability of the Inter-Working Report on the relevant Alcatel-Lucent website.
IMPORTANT NOTE 2: The involvement of the Alcatel-Lucent Enterprise Business Partner is

mandatory, with the access to the Alcatel-Lucent Enterprise platform (remote access,
login/password) being the ALE Business Partners’ responsibility.

9.3 Escalation in all other cases

These cases can cover the following situations:
1. An Inter-Working Report exists but is no longer valid (see chapter “Validity of an Inter-
Working Report” in the IWR)
2. The third-party company is referenced as a Program Participant but there is no official Inter-
Working Report (no IWR published on all ALE web portals)
3. The third-party company is NOT referenced as a Program participant
In all the above cases, Alcatel-Lucent Enterprise offers the “On Demand Diagnostic” service where
Alcatel-Lucent Enterprise will provide eight hours assistance on receipt of payment.

10 MARKETING ACTIVITIES AND MATERIALS
10.1 DSPP Logos

10.1.1 DSPP Logos by type of membership and or certification
Partnership and Certified logos for Expert Developers & Solution Vendors can be use in marketing
communications including presentations, technical and marketing documentation, websites, press
releases, articles, panels, etc.
Expert Developer Solution Vendor

Qualified Premium Qualified Premium
Partnership
logo
Certified
logo

10.1.2 How to use DSPP logos

Coms Rainbow Network
When the Partner needs to communicate about the

membership level of its company.
Expert Developer Partner and Solution Vendor Partner marks
can only be used by valid Partners of the Program.
Partnership
These logos can be used by Partners for marketing Yes Yes Yes
logo
communications materials
including presentations, technical and marketing
documentation, websites, e-marketing campaigns, press
releases, articles, panels, etc.
When a Program Participant needs to communicate about its

product that is certified by Alcatel-Lucent Enterprise (e.g.,
data sheet, commercial brochure, technical or product
training, technical certificate, etc.);
Certified The Alcatel-Lucent Enterprise Certified Application mark can
Yes Yes Yes
logo be used only by Participants of the Program for
application/solution with a valid Alcatel-Lucent Enterprise
DSPP certification.
Use of this mark for any product which is not certified by
Alcatel-Lucent Enterprise is not permitted at any point.

10.1.3 DSPP Logo review and approval
No DSPP logo is provided for Registered partners.
When a Partner needs to identify Alcatel-Lucent Enterprise as one of the companies they partner
with but without any valid DSPP Program partnership or certification, only the official Alcatel-
Lucent Enterprise corporate logo shall be used for any marketing communications such as:
websites, graphic panels, e-marketing campaigns, advertising and other promotional materials.
https://www.al-enterprise.com/fr-fr/entreprise/actualites/ressources-medias/logos
Use of DSPP logos and/or ALE corporate logo must be reviewed and approved by an Alcatel-
Lucent Enterprise representative.

10.2 Press activities
Partners may wish to issue a press release upon successful completion of the certification,
accreditation process, customer project or specific use-case.
All partner press releases mentioning Alcatel-Lucent Enterprise must be approved by the Alcatel-
Lucent Enterprise corporate press department. Upon validation, these press releases could also be
posted in the Alcatel-Lucent Enterprise press room.
Alcatel-Lucent Enterprise may wish to issue a joint press release in collaboration with some
Solution and Application Partners. The same approval and publication processes will apply.
10.3 Partner presence on ALE WEB sites

10.3.1 Solution/Expertise & Company catalog (Find a partner)
Program Participants who have successfully passed the certification and accreditation process,
successfully integrated ALE APIs into a minimum of two projects/solutions or at least one solution
running at an end customer site, are invited to post their company and solution/expertise brief(s)
(one solution/expertise brief per certified solution or expertise) on the <find Partner> area.
▪ A solution brief contains all the information about a solution with all the technical details to
help a potential customer or Business Partner to decide whether or not to deploy such a
solution
▪ A company brief contains information about the company as well as business contacts and a
links to its website
▪ Support process indicating how the Partner will support its solution or application, and the
escalation process
▪ An expertise brief contains information about the skill and technical know-how of a
company with all the technical details to help a customer or a Business Partner select the
company to develop or customize its specific solution
▪ Marketing and technical documents may be also attached to previous briefs
10.3.2 Listed (or not supported) Solutions

Program Participants who are registered in the program may register their solution, even if it is not
certified.
The DSPP Catalog will also mention all those unsupported solutions, but they will be explicitly
distinguished from the certified and supported solutions. Less detailed information will be required
for such an entry into the Catalog.
All certified solutions belonging to a participant that has left the program (on their own accord or at
ALE’s discretion), or when the associated IWR is no longer valid (expiration date of the report [2
year], version no longer commercialized, etc.) are automatically mentioned as being Unsupported.
Alcatel-Lucent Enterprise reserves the right to review and amend the Participant information
(without altering content) as well as to remove information or related collateral that is not
appropriate or not directly in line with the certified solution and/or expertise level.

10.4 Partner presence of leaflets and ecosystems
ALE periodically publishes documents mentioning third-party solutions that address specific
markets or domains.
10.4.1 Leaflet
The leaflet is a global overview of validated third-party applications/products. It is updated twice a

year. More than 200 products related to more than 80 companies are listed, with detailed
information on the platform, the API or the targeted Vertical.
10.4.2 Ecosystem
The Ecosystem is an overview of validated applications/products that address a specific Vertical

domain. These are updated at least twice a year.
The following ecosystems are available today:

• By Vertical (Hospitality, Healthcare, Education, Transportation & Government)
• By Domain (SIP, Headsets, Voice Recording)
An additional document dedicated to disabled people is still in progress.
10.5 Customer reference program

The Alcatel-Lucent Enterprise Customer Reference Program showcases companies across the world
that are reaping the benefits of Alcatel-Lucent Enterprise products and solutions. Alcatel-Lucent
Enterprise invites Participants to use the Customer Reference Portal to demonstrate how joint
customers have improved the way they do business with participant solutions certified by Alcatel-
Lucent Enterprise.
These case studies can be developed by members or Alcatel-Lucent Enterprise. They may be posted
on various Alcatel-Lucent Enterprise websites (Enterprise Portal, Business Partner Portal and
intranet).

10.6 Briefing centers
With locations worldwide, Alcatel-Lucent Enterprise Briefing Centers showcase the latest Alcatel-
Lucent Enterprise solutions, helping to deliver key messages and keep clients informed of the latest
updates.
Briefing centers illustrate how Alcatel-Lucent Enterprise solutions meet the general communication
needs of small, medium and large enterprises and specific verticals. Selective Joint ALE solutions
and Participant Validated/Certified Solutions may be associated with Alcatel-Lucent Enterprise
demonstrations through joint demonstration scripts and messages.
10.7 Events and trade shows
Selected participants may be associated with Alcatel-Lucent Enterprise at local and central events
that are major meeting points for enterprise customers, service providers, distributors and solution
developers, as well as industry influencers such as press, analysts and consultants.
Some exhibitor packs dedicated to Participants may be available including booth rental and
promotion at very competitive prices.
Participants may be invited to customer presentations (for example, round tables, conferences,
workshops etc.) organized by Alcatel-Lucent Enterprise at central and local levels.
Alcatel-Lucent Enterprise may also participate in Partner events: internal seminars, re-seller or
customer events, booth sharing in trade shows, etc.

10.8 Sales enablement
Market Sell
Sales enablement provides the opportunity to selected Participants to educate Alcatel-Lucent

Enterprise direct and indirect sales channels on their offering.
Partner sales tools kits are available, including marketing and technical collateral on joint solutions:
▪ Customer/sales presentation
▪ Joint data sheet
▪ Customer case study
▪ Technical and sales training
▪ FAQs
Training sessions can be organized to present joint or Certified solutions / applications:

▪ These sessions are dedicated to technical, pre-sales and salespersons from Alcatel-Lucent
Enterprise or Business Partners
▪ They are organized by Alcatel-Lucent Enterprise central or local teams
▪ The format varies (webinars or in-room sessions)
10.9 Business plans

Alcatel-Lucent Enterprise establishes strong relationships with Selected Partners to market and sell
joint solutions that combine the expertise of both companies. In this case, sales or Original
Equipment Manufacturer (OEM) agreements are signed. Alcatel-lucent Enterprise direct and
indirect sales channels are encouraged to co-sell or re-sell those combined offerings. A common
business plan is built in collaboration with the Premium Participant including:
▪ Scope and business objectives of the partnership, as well as the means to reach those goals
(allocated budget, resources and schedules etc.)
▪ Associated marketing plan describing the necessary marketing actions and deliverables
▪ Common roadmap
▪ Common reporting process
▪ Common human resources to coordinate and execute the business plan

11 CONDITIONS FOR PARTNER ENGAGEMENT
11.1 Principle
Accessing to each membership level is subject to specific conditions and acceptance.
Premium
• Conditions
Qualified
• Agreement
• Conditions
Registered
• Acceptance
• Conditions • Renewal
Unregistered
• Acceptance
• Auto-renewal

11.2 Registered
11.2.1 Conditions
Regardless of the targeted membership level, the beginning of the registration process is composed
of the following steps:
A) Read and accept the Program Terms and Conditions.
B) Fill in and submit the online registration form to provide general information about the
company and candidate solution(s) or expertise(s). Alcatel-Lucent Enterprise will use the
information to evaluate the interest of membership in the Program and its technical
requirements.
https://www.al-enterprise.com/fr-fr/partenaires/dspp/become-a-partner
11.2.2 Acceptance
Alcatel-Lucent Enterprise will acknowledge the candidacy upon receipt of the completed
registration from. Then Alcatel-Lucent Enterprise will evaluate the suitability of the candidate
based on different criteria amongst which:
▪ The Program is open to companies that wish to develop products and services that are
compatible with Alcatel-Lucent Enterprise platforms and technologies (including certain
OEM products), and which offer a value proposition that complements the Alcatel-Lucent
Enterprise portfolio.
▪ In the opinion of Alcatel-Lucent Enterprise, the solution, application or product should be

able to maximize joint market coverage and penetration, either directly, or through Business
Partners. It should also bring significant value to our joint end customers.
▪ The company can justify an existing registration in one of the APIs Hubs (Communication,
Network)
▪ The company can justify an existing registered application, developed or co- development
by a developer belonging to such company (self-services sign-through Rainbow for
Developers API Hub).
Alcatel-Lucent Enterprise will notify you by email of the results of the evaluation. In case of
acceptance this will make the partnership official.
11.2.3 Automatic renewal
Membership renewal is automatic and does not require participant involvement, except if you were
previously asked to leave the program.

11.3 Qualified
11.3.1 Conditions
• Expert Developer
Becoming a Qualified Expert Developer requires the capability to demonstrate your
expertise on ALE APIs by providing examples of at least two customer projects/solutions
which involve ALE APIs (or special cases at ALE discretions).
• Solution Vendor
If you integrate with Communication APIs, you will have successfully completed the certification
process (refer to Certification section) with an Inter-Working Report being published and you are
committed to maintain that status.
If you integrate with Rainbow for Developers or Network APIs, you should justify the
integration of ALE APIs into a minimum of two projects/solutions, or at least into one
solution running at an end customer site.
11.3.2 Acceptance
• Communication platforms
Acceptance in the Program as a Qualified partner is conditional on the successful execution
of certification process.
A specific package called “DSPP Qualification Pack” has been designed to help the member
pass the certification.
Qualified status is conferred upon payment of the applicable fees (unless otherwise stated).
Please note that participants who are invited to become Qualified will initially be classified
as Registered Companies until receipt of the payment of the associated fee and the success
of the certification process. They will become Qualified once their solution has been
awarded Certified Solution status. This level will be kept for two years. After this period, a
new certification will be required (through a new Qualification package) otherwise the
company will become Registered (and lose all the benefits associated with the Qualified
membership level) and the solution will be in unsupported status.
• Rainbow for Developers and Network platforms

For these platforms, a qualification can be performed on a case-by-case basis.
Alcatel-Lucent Enterprise will notify you by email in case of acceptance making the
qualification official.
Upon acceptance, one or more login(s) will be provided for the private area of the Developer
Partner Portal, providing access to the Program's benefits and services.
11.3.1 Renewal
Program renewal is expected every two years and requires the following actions:
• Pay the DSPP Qualification fee
• Approve the amendments that Alcatel-Lucent Enterprise may have written into the
Program Terms and Conditions
• Keep marketing and technical documents up to date (Partner Brief, IWRs, etc.)

11.4 Premium
11.4.1 Conditions & Agreement
The pre-requisite to become a Premium partner is to be at least Qualified.

Then a mutual contractual agreement is to be committed by both parties (ALE and DSPP
Partner) to enter Premium partnership level.

12 PROGRAM REFERENCE DOCUMENTS AND TEMPLATES

WEB SITES
• ALE Corporate Portal:
https://www.al-enterprise.com
• ALE Developer & Solution Partner Portal

https://www.al-enterprise.com/partners/dspp
• Rainbow for Developers

https://hub.openrainbow.com
• Communication Hub
https://api.dspp.al-enterprise.com/
• Network Hub
https://www.spacewalkers.com/
DOCUMENTS
▪ Program Guidelines
▪ Terms and Conditions
▪ DSPP leaflet
▪ Ecosystem per Verticals (Hospitality, Healthcare, Transportation, Education, Government)
▪ Ecosystem per domain (SIP, Voice Recording, Headsets)
TEMPLATES
▪ Candidature form (for registration)
▪ Company form (for ALE Web exposure)
▪ Inter-Working Report (IWR) (for qualification)

Glossary
• Program: ALE Developer & Solution Partner Program (DSPP)
• Program Participant: An individual or organization registered in the Program. Program

Participants include Registered Companies and Partners
• Solution Partner Portal: DSPP website
• Business Partner Portal (My Portal): ALE Business Partner website
• API: Application Programming Interface
• CPaaS: Communication Platform as a Service
• SDK: Software Development Kit
• SRM: Service Request Management
• IWR: Inter-Working Report
https://www.al-enterprise.com/partners/dspp


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Alcatel-Lucent Enterprise Developer & Solution Partner Program

Alcatel-Lucent Enterprise Developer & Solution Partner Program

11 CONDITIONS FOR PARTNER ENGAGEMENT .............................................................................................. 40

Alcatel-Lucent Enterprise Developer & Solution Partner Program

▪ DEVELOP INNOVATIVE APPLICATIONS or SOLUTIONS based on Alcatel-Lucent

▪ CERTIFY and DEPLOY TRUSTED APPLICATIONS or SOLUTIONS

▪ MARKET THEIR APPLICATIONS or SOLUTIONS by increasing market presence and

Alcatel-Lucent Enterprise Developer & Solution Partner Program

2 DSPP SUPPORTING ALE ECO-SYTEMS

• Rainbow for Developers

Alcatel-Lucent Enterprise Developer & Solution Partner Program

Joining DSPP Program

Alcatel-Lucent Enterprise Developer & Solution Partner Program

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5 DSPP PROGRAM SERVICES

5.1 Solution Life Cycle

• Develop innovative applications/solutions,

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.2 Service types

Develop Certify Deploy

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.3 DSPP Services

• DSPP Qualification Pack

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.4 Service description

Pre-configured dedicated test lab platform hosted at ALE, with ALE

Alcatel-Lucent Enterprise Developer & Solution Partner Program

DSPP Technical assistance ticket

Alcatel-Lucent Enterprise Developer & Solution Partner Program

DSPP Qualification Pack

Alcatel-Lucent Enterprise Developer & Solution Partner Program

Technical Documentation Library

Accessible through DSPP Technical Assistance Ticket "A-la-carte" or

Alcatel-Lucent Enterprise Developer & Solution Partner Program

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.4.2 Marketing services

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.5 Service availability per ALE activity

Type Service name ALE Communication ALE Rainbow ALE Network

Alcatel-Lucent Enterprise Developer & Solution Partner Program

5.6 Service pricing

DSPP "A-la-carte" services - Pricing

DSPP "A-la-carte" services – Availability per ALE Activity

DSPP Qualification Pack - Pricing

DSPP Qualification Pack – Availability per ALE Activity

Alcatel-Lucent Enterprise Developer & Solution Partner Program

• Three technical and public areas dedicated to APIs:

Self-registration is required to use the resources published on these websites

Alcatel-Lucent Enterprise Developer & Solution Partner Program

7.1 About APIs and SDKs

An “API” is a set of methods/data structure/classes which standardize the access to services

A “SDK” implements APIs and is built to facilitate developments in a specific programming

Public APIs are available with no restriction.

Alcatel-Lucent Enterprise Developer & Solution Partner Program

7.2 Rainbow for Developers APIs

• Completely integrated into the customer ecosystem