Web Based Arteche Final Edit

Chapter I
INTRODUCTION
Background and Rationale

In contemporary society, the critical role of efficient utility management
systems cannot be overstated. The water industry, as a vital component of daily life,
necessitates advanced solutions to address the challenges of accurate billing,
streamlined collections, and effective communication with consumers. This document
explores the development and implementation of the "Web-based Arteche Water
Billing and Collection Management System with SMS Notification," delving into its
multifaceted aspects.
Traditionally, water utility management relied on manual processes that often led
to inaccuracies, delays, and operational inefficiencies. As technological
advancements reshape various industries, the water sector is ripe for a
transformative shift towards solutions. The need for a more agile, accurate, and user-
friendly system has prompted the conceptualization of a web-based platform tailored
to the specific requirements of Arteche Water. This system is to revolutionize water
utility management by offering a web-based platform. The Web-Based Water Billing
Management System with SMS Notification is a modern way of restructuring and
streamlining the process of billing and collection of water. Primarily, it is an online
digital platform through which customers and utility companies may trace their
payments, manage their bills, and effectively maintain communication. In this context,
most importantly, SMS alert systems have to be installed, which actually refers to the
sending of updates and alerts straight to the mobiles of customers in real-time. This
system increases the operational efficiency, lessens errors, and can even enhance
customer satisfaction in the water utility industry. The system aims to streamline
billing processes, enhance collection efficiency, and establish seamless
communication channels with consumers.
The integration of SMS notifications further strengthens the system's ability to
provide real-time updates, fostering transparency and customer satisfaction of
technology has reshaped the way industries operate, necessitating a departure from
traditional methodologies. The adoption of a web-based system aligns with the
contemporary trend of leveraging digital solutions to improve operational
effectiveness, accuracy, and user experience. Manual billing and collection
Eastern Samar State University-Arteche

Bachelor of Science in Information Technology
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processes are prone to errors, leading to financial discrepancies and dissatisfaction
among consumers.
The proposed system seeks to mitigate these challenges by automating key
processes, ensuring accurate billing, and reducing the likelihood of errors associated
with manual data entry. In an era where consumer expectations are at an all-time
high, the system's integration of SMS notifications caters to the demand for real-time
communication. This customer-centric approach not only enhances user experience
but also fosters trust and transparency between the water utility provider and
consumers. Efficient billing and collection processes contribute to the financial
sustainability of water utilities. By minimizing revenue leakage through accurate
billing and timely collections, the proposed system aims to strengthen the financial
foundation of Arteche Water, ensuring long-term viability and growth.
According to this cite “Design and implementation of SMS based water billing
system (a case study of Bagudo local government water board, Kebbi state)”, This
project work presents a solution for an SMS based water billing system that collects,
processes, and notifies consumers about their consumption. It aims to be reliable,
efficient, and accurate for the requirements of the Bagudo local government water
board.
Web-based water billing and collection with SMS notification system is a digital
solution that aims to streamline the process of water billing and collection for water
utility companies. This system allows customers to access their water bills online
through a web portal, making it convenient for them to view and pay their bills from
anywhere at any time.
The system also incorporates SMS notification functionality, where customers
receive alerts and reminders about their upcoming bills, payment due dates, and any
other important information related to their water usage and billing. This feature
ensures that customers stay informed and never miss a payment deadline.
With this web-based system, water utility companies can efficiently manage
their billing and collection processes. It provides accurate and real-time data on
customer payments, outstanding balances, and consumption patterns, allowing
companies to make informed decisions and improve their overall operations. Overall,
the web-based water billing and collection system with SMS notification brings
convenience, efficiency, and transparency to the water utility industry, benefiting both
the companies and their customers.

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Objectives
The general objectives of the Web-based Arteche Water Billing and
Collection Management System with SMS Notification are.
Specifically, the study aimed to achieve the following:
To develop a system that has two level access: admin and user.
1. System that helps the admin to:
1.1 Update the billing for the users.
1.2 Can view the bill information master lists of the users.
2. Integrate SMS notifications to keep customers informed about billing
details, due dates, payment confirmations, and other relevant information,
fostering improved communication and transparency.
3. Provide a web-based platform for real-time access to billing data, enabling
authorized personnel to monitor and manage operations from any location
with internet access.
4. Enhance customer satisfaction by providing a convenient and transparent
billing and payment process, generate billing reports, and issue official
receipts.
5. Based on the ISO 9126 Software Product Quality Model with the following
operating factors: Functionality, Reliability, Efficiency, Portability, and
usability, the study is aimed to achieve the following.
Scope and limitations

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Arteche Water Billing and Collection Management System with SMS Notification
capable of, in one way, managing the convenience of the modern times with
comprehensive user management system, automatic billing process, efficient SMS
notification system, and capability of printing the bill. The scope of study would
include allowing the administrator to manage user accounts, generate bills, track
payments, and send appropriate SMS notifications regarding due dates as well as
payment confirmations. It also has a database that is detailed for the client's
information. This generates reports and analytics, which are informative in aiding
decision making. Additionally, the system will print out bills, where the clients who
prefer or require a hard copy will easily get one.
However, the study acknowledges several limitations as follows: dependency
on stable internet connectivity; possible reliability problems of SMS notifications; a
need to train the users so as not to fail at using the system; regular maintenance to
avoid interruption of the services; and scalability issues when the user base
increases. Overcoming all these challenges will help the system improve efficacy in
operations and increase customer satisfaction in the water billing and collection
processes.
Significance of the study

The significance of a study on a web-based water billing and collections
system with SMS notifications lies in its potential to revolutionize the management of
water utility services, offering numerous benefits to both providers and customers.
This study holds a significant promise for transforming the water utility industry. By
modernizing billing processes, improving customer communication, and leveraging
data analytics, providers can deliver more efficient, reliable, and sustainable water
services that meet the evolving needs of communities while ensuring equitable
access to clean water resources.
Admin. Easily confirmation through SMS notifications for billing payment.
LGU Arteche. The LGU Arteche ability to easily monitor the records of the customer.
Regulatory Bodies. The implementation of robust data security measures ensures

compliance with data protection regulations, fostering trust and compliance with
regulatory requirements.

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Water Districts and Suppliers. The system will help them manage loads of water
bills. This will improve their business growth and customer services.
Consumers and public. The system will help them receive the water bill on time and
will also help them be reminded about the due dates by receiving a short message as
a reminder.
Researchers. If this project succeeds, they will gain credits for providing solution in
the problems faced by water districts in managing water billings. This will add on their
knowledge and skills as programmers.
Future Researchers. This study will be significant for the future I.T researchers. It
will serve as a guide and reference to their proposal or their project. They will gain
knowledge provided by the researchers and will know how to eliminate certain
problems of the systems.

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DEFINITION OF TERMS
Web-based System. Refers to a software application or system that is accessed and
operated through a web browser over the internet. In the context of the Arteche
Water Billing and Collection Management System, it denotes the platform's
accessibility and functionality through web browsers.
Water Billing and Collection Management System. Represents a comprehensive
software solution designed for the efficient management of water billing processes,
including the generation of bills, record-keeping, and optimization of collection
procedures.
SMS Notification. Stands for Short Message Service Notification, commonly known
as text messaging. In the context of the system, it refers to the feature that allows
sending automated notifications to customers via text messages, providing timely
updates on billing, due dates, and payment confirmations.
Automation. In the context of the system, automation refers to the process of
replacing manual tasks with computerized processes, reducing human intervention,
minimizing errors, and improving overall efficiency in water billing and collection.
Real-time Data Accessibility. Denotes the ability to access and retrieve current and
up-to-date information instantly. In the system, it allows authorized personnel to
access billing data in real-time, facilitating prompt decision-making and management.
Online Customer Interface. Refers to the web-based interface that customers use
to interact with the system, enabling them to access their billing information, make
payments, and receive notifications through a user-friendly online platform.
Secure Online Payment Options. Encompasses the integration of secure electronic
payment methods within the system, ensuring that online transactions related to
water bill payments are protected and adhere to industry security standards.

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Record-keeping. Involves the systematic storage and management of data,
including customer information, billing history, and payment records, facilitating
efficient retrieval and reporting within the system.
Scalability. Indicates the system's capacity to adapt and expand to accommodate
increasing data volumes, users, and business requirements, ensuring its ability to
grow with the needs of Arteche Water Service providers.
Data Security Measures. Encompasses the implementation of various security
protocols, encryption techniques, and access controls to safeguard customer data
and ensure the confidentiality and integrity of sensitive information.
Compliance. Involves adherence to relevant laws, regulations, and industry
standards, ensuring that the system operates within legal and ethical frameworks,
particularly concerning data protection and privacy regulations.

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Chapter II
RELATED STUDIES and RELATED SYSTEM
The use of Web-based Arteche Water Billing and Collection Management System
with SMS Notification to alert customers about upcoming bill due dates, payment
confirmations, and any important announcement or updates regarding their water
services.
RELATED STUDIES
According to the study of Ambre (2016), consistent and accurate billing should
be given importance in providing billing information to clients and service recipients.
Here, in the Philippines, places such as Casimiro and Trece Martires adopted a
computerized system in their water billing processes that speed up the billing
computations and costumers’ daily transaction with efficient and safe storage of
records, accurate and error free files.
The study of Gokhale (2018), Despite modernization and advancement of

technologies, the Local Government Unit (LGU) of Hinunangan, Southern Leyte,
Philippines still adopts the traditional way using pen and paper in recording
consumer's records and in handling water billing and payment system which is time
consuming, cumbersome, and inefficient. In this twenty-first century, process that are
complex, repetitive and has voluminous data such in water billing transactions,
computerization is a must.
The municipality admitted that one of the areas which considered a source of
revenue is the water collection. The management found it imperative to meticulously
monitor its collection and improve the water billing services provided to the clientele.

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They believe that by shifting from a manual system to a computerized system makes
complex processes takes out in just a click away. With the emergence of innovations
already mentioned, the LGU-Hinunangan is still using technology that is more
affordable and practical than what is available at hand and able to customize to the
needs of the municipality. Thus, the Southern Leyte State University-Hinunangan
positively responded to the said LGU''s request by conceptualizing a system to
automate its water billing system. The system aimed to provide and develop a
mechanism that assures the reliability of customer's record, provide an accurate and
prompt computation of billing, and speed up the generation of resorts or documents
which are imperative in providing precise decision making, planning, and reporting.
Neumann (2010) states that water billing system is a necessary tool to assist
small municipalities, utility providers, bookkeepers, operators, managers, and
auditors in unifying their water billing services, to provide consistent and
accurate billing information to clients and service recipients. It is
essentially software that processes data and produces invoices in each format,
facilitating and unifying the billing process.
Dzikus (2011) the director of Water for Asian Cities Programmed in India also
adds that an efficient system of billing can only ensure timely serving of
demand notice and collection of dues from customers, thereby enabling efficient cash
recycling and serve the following objectives: 1.) Timely raising of bills for the water
dues; 2.) Establishing clear - cut time schedules between the raising of bills, serving
it to the consumers and payment by them;3.) Collection from the consumers of
the right amount and on due date; 4.) Make it easy for willing consumers to pay at
convenient collection centers, most ideally at the doorstep; 5.) Accounting for daily
collections and their remittances; 6.) Clear accounting of dues of consumers; 7.)
Elimination of Mohammed A. (2017), Although water is an essential commodity with
virtually no substitute poor bill payment on the part of water utility customers is
constraining the effort of water utility companies, especially those in developing
countries to sustain and expand its provision. In this backdrop, this article
investigates the interrelationship and impact of a set of attitudinal and institutional
factors o the bill payment behavior of water utility customers of Ghana. A conceptual
model of payment behavior is developed and tested using data from a cross
sectional survey of households in the Greater Accra Region of Ghana (GARG) and
the billing records of Ghana Water Company Limited (GCWL). Among the constructs

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considered in the analysis, service quality, corporate image, and monitoring control
are found to be the major determinants of customer satisfaction towards the water
utility, which in turn, together with the direct influence of monitoring and control
measures and transaction time at bill payments points, explains a significant part of
the total variation in water customers bill payment behavior. We provide in-depth
discussion and policy implications of our findings.
In conclusion, the successful implementation of the water billing management

system with SMS notifications using has been evident it shows promising results,
effectively reducing billing errors, improving customer engagement through
automated SMS billing updates, and enhancing revenue collection through improved
billing communication. This study has significance of modern technologies, in
revolutionizing water billing management these technological advancements have
the potential to improve customer satisfaction, streamline billing processes and
contribute to sustainable water resource management. The iterative and collaborative
allowed for the flexible and responsive platform that effectively addresses the
challenges in water billing management. By integrating real-time water
consumption tracking, the system achieved a substantial improvement in billing
accuracy, providing customers with precise bills based on their actual water usage.
This resulted in fewer billing disputes and addition of SMS notifications significantly
improved customer communication, with automated billing updates and reminders
keeping customers informed and reducing instances of late payments, ultimately
optimizing revenue collection for water utility companies. The system's user-friendly
interface and efficient data management capabilities streamlined billing processes for
administrators, enabling quick and accurate bill generation and contributing to
operational efficiency. Additionally, the system's emphasis on encouraging
responsible water usage through real-time updates empowered customers to be
more mindful of their consumption, fostering more sustainable water resource
management practices.
RELATED SYSTEMS
A Perception Study of an Integrated Water System Project in a Water Scarce

Community in the Philippines (Ignacio, JJ., 2018) The Integrated Water System
(IWS) offers alternative water and sanitation services that can potentially benefit
Eastern Samar State University-Arteche 1

Bachelor of Science in Information Technology 0
rural communities experiencing water scarcity. The IWS described in this study
comprises three systems: The Rainwater Harvesting System (RWHS), Water
Treatment System (WTS), and Eco-Toilet System (ETS). RWHS and A Perception
Study of an Integrated Water System Project in a Water Scarce Community in the
Philippines (Ignacio, JJ., 2018) The Integrated Water System (IWS) offers
alternative water and sanitation services that can potentially benefit rural
communities experiencing water scarcity. The IWS described in this study comprises
three systems: The Rainwater Harvesting System (RWHS), Water Treatment System
(WTS), and Eco-Toilet System (ETS). RWHS and A Perception Study of an
Integrated Water System Project in a Water Scarce Community in the
(WTS), and Eco-Toilet System (ETS). RWHS and A Perception Study of an
Integrated Water System Project in a Water Scarce Community in the
(WTS), and Eco-Toilet System (ETS). RWHS and
Medium-Term Water Consumption Forecasting using Artificial Neural Networks
(Velasco, L., 2017)
Water is a valuable universal resource. With an appropriate forecasting model
that can generate close to accurate prediction of a locality’s water consumption,
water utilities can come up with good medium terms plans and measures of water
management. This study attempted to develop a forecasting model that will predict
the monthly water consumption of a highly urbanized city in five different categories:
domestic, commercial, industrial, bulk and whole. An artificial neural network (ANN)
was used to analyze the sixteen-year data from January 1998 to December 2014 and
predict the future values from January to December 2015 for the decision making of
the city’s water utility. Data preparation, model simulation using Neuroph Studio and
testing of forecasted results was conducted. The MAPE values of the forecasted and
actual results obtained in this study for training and testing was below the stated error
range except for Bulk and Industrial.

Press Release: MWSS RO Confirms Tariff Decrease on Maynilad Customers’ Water
Bills for the 4th Quarter of 2021.
This to inform the public that the MWSS Board of Trustees (BOT) has recently
approved the recommendation of the MWSS Regulatory Office (RO) to implement
the2021 4th Quarter Foreign Currency Differential Adjustment (FCDA) of Maynilad
Water Services, Inc. based on its validation and evaluation of the FCDA proposal of
the West Zone Concessionaire. Maynilad Water Services, Inc. will apply an FCDA of
negative0.55% of its 2021 Average Basic Charge of Php36.24 per cubic meter or
negativePhp0.20 per cubic meter. This is a downward adjustment of Php0.05 per
cubic meter from the previous FCDA of negative Php0.15 per cubic meter. Maynilad
residential customers consuming 10 cubic meters or less are expected to see their
monthly bills go down by Php0.18. Those consuming 20 cubic meters per month and
30 cubic meters per month are expected to have a decrease of Php0.69 and Php1.40
respectively in their bills this quarter.
Projecting the Water and Electric Consumption of Polytechnic University of the

(Urrutia, J., 2017)
This study investigates water and electric consumption in Polytechnic University
of the Philippines – Sta. Mesa using a time series analysis. The researchers
analyzed the water and electric usage separately. Electric consumption was
examined in terms of pesos and kilowatt-hour, while water consumption was
analyzed in pesos and cubic meter. The data are gathered from the university limited
only from January 2009 to July2015 in a monthly based record. The aim is to forecast
the water and electric usage of the university for the years 2016 and 2017. There are
two main statistical treatments that the researchers conducted to be able to formulate
mathematical models that can estimate the water and electric consumption of the
said school.
San Jose Residents See Water Rate Hikes Once Again (Kadah, J., 2022)
Water rates are increasing in July for San Jose residents in several
neighborhoods. This week, the City Council unanimously approved increasing

drinking and recycled water rates for the next fiscal year. The increase impacts
customers of SanJose Municipal Water System, which serves about 136,000
residents in the North SanJose, Alviso, Evergreen, Edenvale, and Coyote Valley
areas. The increases come as the region faces another extended drought and
follows last year's rate hikes from Valley Water, the wholesale water provider for the
county. It's not because more water is being used, in fact water consumption is
predicted to trend down, according to Kerrie Romanow, director of environmental
services. It is because San Jose Municipal Water System expects the operating cost
of the water utility system to increase by $8.2 million—from $47.9 million to $56.1
million.
Web-based Billing and Collection System for a Municipal Water and Services Unit
(Pelan Diana, A., 2018)
Web-Based Billing and Collection System for a Municipal Water and Services Unit
is a system that sought to address the problem of a municipal water unit. Using the
technology, meter reading will be paperless. It can be accessible through the
Internet; end-users and water consumers/customers could connect and perform
transactions enabling them to become efficient on their daily tasks whether in the
office or at home. The head of the unit can make overall viewing of the status of daily
transactions and can be viewed using desktop, laptop computers and android mobile
devices connected to the internet. The water consumers/customers may receive
email and short messaging system showing their current water consumption and bill.
Added unique features such as graphical chart showing regular water consumptions
on the end-users and consume/customers dashboard as well as on their billing
statements are provide.
Web based water billing system and collection with SMS notification for is a
special program for keeping and maintaining records of all billing activities of water
service provider. It helps keep consumer, cashier, and monthly invoice records. It
also helps to send monthly invoices to consumers via SMS. The water service
provider staff will benefit from the developed system because it will be easier for
them to process invoice payments and generate invoice reports for consumer water
charges. The consumer will benefit from the developed system because they will
notify about their payment due date by SMS. Web based Water Billing and
Collection System with SMS Notification for Municipal Water and Services Units
the system sought to address the problem of a municipal water unit. It is obvious

that without technology there is no modernization, in turn brings about
improvement in the quality of our lives. The invention of computer and some
other related devices has no doubt brought improvement in the quality of life.
With the introduction of computer much software are invented and has made
those things, which seem not to be possible, a reality. It helps to save the record
of consumers, cashiers, and monthly bills. It also helps to send consumer
monthly bills via web-based system.
Chapter III
METHODOLOGY
This chapter discussed the methods used in the collection and analyses of data. The
methods focus on the experiences of people involved and attempt to understand the
reasons behind certain behavior descriptions. The evaluation was carried out using
data collection techniques and interviews. Generally, researcher used Agile method
for the whole study.
Software Development Model
Iterative software product development is the cornerstone of the Agile model

software development methodology. The Agile approach, a type of incremental
model employs a quick incremental cycle for software development. The researchers
chose the Agile Model because it accurately depicts the system and the project's
timetable. Because the project accepts end-user feedback, the system is constantly
updated to meet the user's current demands, and the project cycle can be simply
described using the agile model.
Agile Model

Agile is a software development approach. It stresses flexibility, collaboration,
and iterative progress. It focuses on delivering working software in small, frequent
increments while giving teams an opportunity to react rapidly to changes in
requirements and feedback coming from stakeholders. Agile promotes close
collaboration between cross-functional teams, continuous improvement, and
customer satisfaction. The key principles of Agile include customer collaboration over
contract negotiation, response to change over following a plan, and delivery of
working software at frequent intervals.
Figure 1. Agile Methodology
Planning
This part is the initiation part where the research study was started. In planning,
researcher start searching, preparing for our study and researcher decide to conduct
our study in Arteche E. Samar. We plan on how to collect data and how to organize
our time in conducting a research interview. Organized the members of their

individual roles and obligations in conducting the study. In planning, it includes
Requirements Specifications, Operational Feasibility, Technical Feasibility and
Schedule Feasibility.
Design
This phase helps to develop a system with detailed specification of physical
solution for the researcher’s needed information. Systems design decide on how the
system will operate and it includes the output and user interface.
Development
In the third phase, the team works on developing the online tourism website
with online booking and reservation system. The team collaborates closely and
continuously with stakeholders, including the Tourism Office of Arteche, to ensure
that the system is meeting their wants and needs.
Testing
In the fourth phase, the team conducted a thorough testing of the system,
including functional and user acceptance testing. The team uses the customers'
feedback to refine and improve the system and may also conduct usability testing to
ensure that the system is user-friendly and easy-to-use.
Deployment
In the fifth phase, the team purchased the domain to release the system to the
end-users. Letting the end-users access the website and allows them to leave a
review base on their preferences about the system.
Review
The team allowed users to have a review on using the website with the
awareness of the team if the system is okay to the user or not, their reviews will be
the basis of the team to improve/update the system based on users' perspective
towards the system. Then if there is something to fix, the team will repeat the cycle,
starting the design. The system will continuously require updates to provide smoother
functionality that best suit the users.

Process People
Unaware of
Manual
reading
meter Inaccurate
Monitoring
Duplication
Open
area
Material Environment
s
The Fishbone/Ishikawa Diagram shows the cause and effect of the problems of
taking the Water Billing and Collection Management. The effect is the head of the
fishbone, and the result of the problem is on it bones. The researchers developed a

Water Billing and Collection Management System. Wherein the collector will have
their own account that will be used for their monitoring.
Technical Feasibility
This technical feasibility contains the hardware and the software
specifications during development and implementation.
Table 1. Technical Requirements (During Development)

Hardware Software
System Type(64-bit)
RAM (32.00GB DDR5-4800 MHz)
HP VICTUS 16 Processor (Intel Core i7)
XAMPP Control Panel v3.2.2
Visual Studio 2019
Table1, shows the system’s hardware and software specifications used in the
development in the system
Table 2. Technical Requirements (During Implementation)
Hardware Clients Technical Compatibility
Specification (Yes/No)
HP VICTUS 16 None No
Software Clients Technical Compatibility

Specification (Yes/No)
Water Billing and Water Billing System Yes
Collection Management
System
Operating System Windows 11 Yes
System Type 64bit Yes
RAM 32.00GB Yes
Processor Intel (Core i7) Yes

XAMPP Control Panel None No
v3.2.2
Table 2 shows the compatibility of the system’s hardware and software

between the client’s technical implementation specifications.
Schedule Feasibility
The degree to which a deadline for a strategy, plan, project or process is realistic
and achievable. The proponents used in a Gantt chart that served as a guide about
the progress of the system.
Gantt chart
A Gantt chart is a horizontal bar chart developed as a production control tool in
1917 by Henry L. Gantt, an American engineer and social scientist. Frequently used
in project management, a Gantt chart provides a graphical illustration of a schedule
that helps to plan, coordinate, and track specific tasks in a project.
Figure Definition
Figure Definition
Represents a number of tasks that need

to be completed for the system
improvement schema.
Vertical Line
Represents the number of months on

how many months the project will take
Horizontal Line
to finish.
Shows the completion of activity.
Black Box

Red Box Shows ongoing process
Red Box
1 2 3 4 Represents the number of weeks in

every month.
Numbers
Gantt Chart
Jan. Feb. Mar. Apr. May. June July Aug. Sept. Oct. Nov
Activities
Weeks 1 1 1 1 1 1 1 1 1 1 1
2 2 2 2 2 2 2 2 2 2 2
3 3 3 3 3 3 3 3 3 3 3
4 4 4 4 4 4 4 4 4 4 4
Planning
Design

Development
Testing
Deployment
Review
Figure 2. Gantt Chart
Figure 2 shows that from the first week of January through the four weeks of
February, the researchers began the development process with planning. Interviews
and observation were used by the researcher to collect data during this stage. The
design was developed from the entire month of February to March. The researcher
put the design that had been derived from the planning throughout the process of
practice. Next, from the first week of March was the development phase followed,
during which the researcher started development.
Design
This phase helps to develop a system with detailed specification of physical
solution for the researcher’s needed information. Systems design decide on how the
system will operate and it includes the output and user interface.
Output and User Interface

This interface focuses on users needed for screen and printed platforms of
the output. The following are the output and user interface of the system.

Figure 3. Login Form
The login form. Both the username and password must be entered by the
user and admin. The admin page or the user page will appear in the monitor after the
user and admin select his/her role and click login. A notification will appear if the
username and password do not match.
Figure 4. Admin Page

Figure 4 Admin
page. In this page’s
menu bar, the
administrator show

dashboard the total of client, user, income/bill, and show the chart active of the status
of client and also can select Billing, Users, Client, Barangay, and logout.
Figure 5. Billing (Admin Page)

Figure 5 billing, this page
show client information can
message the client, billing
process and view the recent bill
of the client.

Figure 6. User (Admin Page)
Figure 6 User, this page show collector information and add collector can edit
collector information, view assign barangays, search by id of collector and
block/unblock collector.

Figure 7. Client (Admin Page)
Figure 7 Client, this page show client information and add client can edit client
information, search by id of collector and block/unblock client.

Figure 8. Barangay’s (Admin Page)
Figure 8 Barangay’s, this page show list of barangay’s in Arteche Eastern
Samar and search by id of barangay’s.

Figure Definition
Symbols Definitions
Represent a major piece of the system

functionality.
Use Case
Connection between the actor and the

use case.
Line
Is a person or system that derives

benefit from and is external to the
system.
Actor
One use case (base) includes the

functionality of another (inclusion case)
<<include>>

Represent the scope of the system.
System Boundary
USERS RECORD
Registere
d User
Search Admin
Record
Make a
request to the
admin and fill
in the Print client
requirements Record and
Update
Client
User
All User User can
and view clients
Client of assigned
Received, barangays
Notification
Can bill
client
Print the
bill receipt
Figure 9. Use Case

The relationships between actors and the systems operation are depicted in figure 5
above. Where there are three operations for the admin. The client must always check
notifications. And the user has two options can view clients of assign barangays, can
bill the total consumption on the month of the client.
Process Design
The process of turning an organization’s objectives, vision, and available

resources into a recognizable, quantifiable way of realizing the organization’s vision
is known as process design.
Data Flow Diagram
An input and output diagram showing the data processing flow in a system is
called a data flow diagram (DFD). Some symbols are used in the Data Flow Diagram
(DFD) to aid in designing the data flow diagram.
Data Flow Diagram Symbols Definition Description
Data flow are pipeline through the

pockets of information flow.
Data Flow
A process or task performed by the

system.
Process
Entity is object of the system, a source

or destination data of a system.
Entity
A place where data to be stored.

Data Store
Context Level DFD (0 Level)
LOG-IN LOG-OUT
LOG-IN LOG-OUT
MANAGE CUSTOMERS
0.0
REGISTER
ADMIN REGISTER CUSTOMERS

WEB-BASE ARTECHE
WATER BILLING and CAN VIEW CLIENTS BILL USER
COLLECTION MANAEMENT
RESPONSE SYSTEM WITH SMS Bill
NOTIFICATION
Bill RESPONSE
Receive SMS
CUSTOMER
Figure 10. Context Diagram
The operation flow between the systems admin, user, and customer is depicted in
the context diagram figure. Additionally, the system will first provide the user with
access, and then after that, the user will be able to access the records and data to
display customer information. After logging in, the administrator will be able to add
users, manage customers, and view customers records.

Can add. 1.0 Insert Data
ADMIN Response
Reply db_account
Add user.
Can view.
2.0 Request Data
Response
Reply db_account
User record
Can view.
3.0 Request Data

Response
Customer Reply db_custoinf
record o
Can pay the bill

4.0 Inert Data
Response
Manage Reply db_custoinf
Custome o
r
5.0
Log-out.
Figure 11. Level 0 Diagram
This figure shows how the data diagram in admin side. Where the admin can
add user data that will be inserted into table db_Followed by User Record where
admin can view records by requesting data in the table of db_account. Next is in the

customer record admin also allowed to view and request data in db_custoinfo. Lastly
the manage customer admin can generate online bill payment.
Add User 1.1 Insert Data

3.0
ADMIN db_admin
Response Add User Reply
Figure 12. Admin Child Diagram Process 1.0
Figure 8 illustrates the data flow and operation of the admin child diagram procedure.
It must update information on the registered users account when data is input in the
form of an ADD USER, saved, and inserted into the user account table in the
database following successful system response insertion.

View 2.1 Request Data
ADMIN
Response View records Retrieve data db_user
Update Update Data

2.2
Response
Update user
Reply db_user
account.
Print
Request Data
2.3
Response
Print Reply db_user

client bill.
Figure 13. Admin Child Diagram Process 2.0
The data flow of the admin child process 2.0 is depicted in figure 9. When the admin
shop is used to add customers and manage customers, online bill payment next.

Symbols Description
The terminator symbol marks the starting

or ending point of the system. It usually
contains the word "Start" or "End."
Start/End Symbol
Represent a single step ("add two cups of

flour"), and entire sub-process ("make
bread") within a larger process.
Action or Process Symbol
A decision or branching point. Lines

representing different decisions emerge
from different points of the diamond.
Decision Symbol
Represents material or information

entering or leaving the system, such as
customer order (input) or a product
(output).
Input or Output Symbol
Indicates a list of information with a

standard structure that allows for
searching and sorting.
Database Symbol
Connects two parts of a flowchart which

are spread over different pages.
Off-page Connector
Shows relationships between different

shapes.
Arrow

Indicates data that can be read by people,
such as printed output.
Document
Utilized to connect two or more different

parts of a flowchart.
Connector
Figure 14. Login Form System Flowchart

This figure 14 shows the login process of the system wherein after entering
the username and password are incorrect a message will pop up and if it corrects it
will enter their respective dashboards on A and B. For A will display to the admin
Page and B for the user page.

Figure 15. User Page
This figure 15 shows the dashboard of the user wherein the user can view the
assign barangay of the collector and search it by ID number and display the result
second view list of client and display client and proceed by billing process and view
details and then view history and then Sign out.

Figure 16. Admin Page
This figure 16 shows the admin Page dashboard wherein the admin can
choose what they want to proceed. First the billing, collector, client, barangay.

Figure 17. Billing
This figure 17 shows the billing process can set due date schedule, send
message to all, send message to client individual, billing process, view history.

Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Figure 18. Collector
This figure 18 shows the operation of a collector which the admin can add
collector, and search ID and input user ID and Display list, and view assigned
barangay, black/unblock user.

Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Figure 19. Clients
This figure 19 shows the client details operation wherein admin can add new
client and search it by ID and update details of the client and the admin can
block/unblock the client.

Yes
No
Yes
No
Yes
No
Figure 20. Barangay
This figure 20 shows the operation of the barangay wherein the admin can
view the list of the barangay, and the second the admin can search the ID of each
barangay and display client in that barangay.

Figure 21. Login Form Program Flowchart
This figure 21 shows the Display Log in form and second Check if the
Username and Password is Exist if yes Proceed to Dashboard and if no display error
alert.

Yes
db_bill
No
Figure 22. Billing Form
This figure 22 shows the process of billing wherein the admin can input the
present reading and submit and display alert and update history.

Figure 23. Billing History
This figure 23 shows the Billing history wherein the admin can view if the client
is paid if yes display receipt and click the icon for print and if no View Receipt and
display Receipt and click the icon and print.

Figure 24. Receipt Button
This figure 24 shows the process of Receipt button wherein the admin can
Display Receipt and then the admin can print the receipt.

db_user
Figure 25. Input Collector Details Button
This figure 25 shows the process of collector Details Button wherein the admin
can input or edit the details of the collector and submit.

db_user
Figure 26. Input Form
This figure 26 shows the process of Input Form wherein the admin can input
the form and submit and Display List.

Yes
No
Figure 27. Display Assigned Barangay
This figure 27 shows the process of assign barangay wherein the admin can
add new assignment and if barangay is available update list and if not display error.

Figure 28. Collector List
This figure 28 it shows the process of Collector list wherein the admin can
block/unblock the collector if yes it show the icon update status and if no the display
default status.

Data Design
This comprises physical (table, column, and key) and logical (entity
relationship) data design tools.
Entity Relationship Diagram
This relationship between entities in a system are shown in an entity

relationship diagram.
Definition of the Entity Relationship Diagram Figure
Symbols Definition
One to one Relationship.
One to Single
To more than one relationship.
Many to Many
A class of person, place, or thing.
Entity
One to many relationships.
One to Many

Figure 29. Entity Relationship Diagram
The figure 29 shows the entity relationship interaction between messages,

barangays, users, assigned barangays, user levels, owners, bills, and temporary
bills, each having distinct fields and interconnected relationships and aiding in
effective data management and efficiency of operations.

Data Dictionary
A data dictionary is a document containing descriptions of the data element in a data

system.
Table 3. tb_assigned_brgy
Column Type Null
id (Primary) Int (11) No
username Varchar (255) No
brgy_id Int (25) No
created datetime No
The table 3 holds an integer for a primary key which uniquely identifies each record
and carries the username associated with an assigned barangay, the barangay ID
that points to the specific barangay along with the timestamp on creation.
Table 4. tb_barangay
Column Type Null
barangay Varchar (155) No
municipality Varchar (155) No
province Varchar (155) No

schedule Int (11) No
start Varchar (50) No
end Varchar (50) No
Table 4 show detailed information about barangays, such as the names of

barangays, municipalities and provinces, and scheduling details like date, time
interval, and end time..
Table 5. Tb_bill
Column Type Null
owners_id Int (10) No
prev Varchar (20) No
pres Varchar (20) No
price Varchar (20) No
date Varchar (20) No
paid Varchar (15) No
paid_on Varchar (25) No
start Varchar (55) No
end Varchar (55) No
Table 5. show the billing process attribute, type, length, key and description.

Table 6. Tb_owners
Column Type Null
lname Varchar (60) No
fname Varchar (60) No
mi Varchar (15) No
address Varchar (60) No
contact Varchar (15) No
status Varchar (25) No
schedule date No
Table 6. show the information of the owner.
Table 7. Schedule_message
Column Type Null
phone_number Varchar (25) No
message Varchar (255) No

send_date Varchar (30) No
This table 7 show information to set the schedule send SMS notification.
Table 8. tempo_bill
Column Type Null
mi Varchar (15) No
Prev Varchar (40) No
Client Varchar (30) No
This table show basic information of bill.
Table 9. tb_user
Column Type Null
password Varchar (60) No
name Varchar (60) No
assign Varchar (200) No

user_type Varchar (25) No
status Varchar (25) No
The table 9 manages user levels by storing a user's ID, username,

and their Barangay Assignment.
Table 10. tb_user_levels
Column Type Null
assign_brgy Int (11) No
The table 10 manages the user levels, and it stores each user's ID,
username, and the barangay assigned to him or her.

System Architecture
System Architecture is the conceptual models that define the sector, behavior and
more views of the system.

Figure 30. System Architecture
The system gathers requests for website addresses from clients that have been
sent to the internet. The requested webpage is retrieved from the database with the
system and transmitted back to the internet, which finally sends it to the client's
device. By sending page requests and data, the mobile device can access the web
page and interact with the application. Users' payment details are also sent to the
collector, while the administrator has the capacity to enter data into the system. Also,
the system may send information—such as updates, notifications, or SMS back to
clients.
Development
This phase emphasizes everything that will be needed to implement the

project is arranged.
Program Specifications
The program specification defines what the program is supposed to achieve

and acts as both the developer’s plan and a description of all the programs that are
employed. This comprises the description of the program’s input and output, as well
as the program’s environment.
Input Description
Using SMS notification, the Web-based Arteche Water Billing and Collection
Management System with SMS Notification will set up an account for each Collector
and provide the required data.
Output Description
When the day meet the set date for sending SMS notification will automatic send the
message to the customer.
Data Structure Description
The data are efficiency stored and successful in searching and retrieving
data. In data structure the researchers are collect and organize the data basic by
constructing of its relationship by using the data dictionary, DFD, and ERD.

Program Description
In this phase the program descriptions include requirements, mandatory

documentation, and renew process and for the proposed system, the researchers
develop a system that is compatible with any computer devices such as laptop.
Programming Environment
The program environment consists of the software components and modules used to
developed the front end and back end of the development system. As the
researchers develop this study the components are the following.
Figure 31. MySQL

This is the software used to manage the database and servers for the system
and websites.
Figure 32. XAMPP
This figure is a software distribution which provides the Apache web server,
MySQL Database, this is where the data and information are stored.

Figure 33. VISUAL STUDIO
This program was used to create the Quick Response (QR) code and Short
Message Service Notification system for the customer monitoring system.
Evaluation
The evaluators were the customer, and the LGU-Arteche.
Research Design
The advocates employed an evaluative, developmental, and descriptive study

design. Due to the researcher’s goal of developing a software application system and
the requirement to explain the functioning or performance of the program.

Locale of the study
Figure 34. Local of the Study
The study was conducted in the Municipality of Arteche Eastern Samar. The
researchers choose this place because it was said that they will have their own water
supply here in Arteche. The respondents will be at least 1000 customers.
Respondents
Six IT specialists, 1000 residents of Arteche made up the study’s

respondents. And 3 owners from Arteche Eastern Samar, as well as 2024-2025,
whether or not the survey sample generally agreed with a given statement was
determined using the proponents weighted mean.

Sampling Procedure
n=N/(1+Ne2)
n=Sample size in the Number
N is the total of pupils.
e = error margin/error margin
n = 1,000 / (1+1,000 x 0.05)
n = 1,000 / (1+ 1,000 x 0.0025)
n = 1,000 / (1+ 2.5)
n = 1,000 / 3.5
n = 285.71
n = 286 sample population of pupils
The slovin’s formula is used by the researchers to determine the sample population
of the customer. The total is two hundred eighty six (286) respondents for customer.
The use random sampling for the respondents of Customer.
Respondents Total
IT Expert ESSU-Arteche 6
IT Department
MB Water Arteche Municipality of Arteche 3
Customer 286
Total of Respondents 295
The table shows the distribution of the IT expert for system testing, or “Alpha
Testing”. Acceptance Testing or Beta Testing: employees, and customer, wherein

there are Six (6) IT expert that come from the IT Department of Easter Samar State
University, Arteche. Three (3) MB Water Arteche (Municipality of Arteche), including
two hundred eighty-six (286) Customer, for the total of two hundred ninety-five (295)
respondents.
Instrumentation
In this study, utilization of questionnaire to evaluate the system using the ISO 9126
Software Product Quality Model and the five-point Likert Scale to rate its acceptability
on a scale of 5, 4, 3, 2, and 1. A scale of 5 indicate “strongly agree,” whereas a scale
of 1 show “strongly disagree.”
Data Analysis
Tests for accuracy, efficiency, security, and usability are all included in the
evaluation. The software developers view these requirements as a checklist that they
have completed. In order to get user feedback on the designated parameter, we
employed the Five-Point Likert Scale in this section to assess how well the system
complied with all of the client needs.
The Five-Point Likert Scale
Scale Range Interpretation
5 4.21 – 5.00 Strongly Agree
4 3.41 – 4.20 Agree
3 2.61 – 3.40 Neutral
2 1.81 – 2.60 Disagree
1 1.00 – 1.80 Strongly Disagree

Unit Testing
In this section, the execution of codes was performed correctly, even though there
are bugs and errors in developing the system, but it executes exactly, functions and
other process of the system was functional.
Integration Testing
In software testing, integration refers to the process of combining and evaluating

individual modules and components collectively. Additionally, when the study was
developed, the online bill payment was used to evaluate the integration process of
components in accordance with normal procedures, and the outcome was totally
functional and operational.
Statistical Tool Used
We utilized the Likert Scale to assess how the administration, community, and
potential of Arteche, Eastern Samar, felt about the usage of social media as a
medium for information transmission. The evaluations results were calculated using a
weighted mean. Based on a predetermined interpretation, the evaluations results
were presented using the Quality Likert Chart Below.

Optional Parameter Range Interpretation
4.21 – 5.00 Highly Accurate
3.41 – 4.20 Accurate
Accuracy 2.61 – 3.40 Neutral
1.81 – 2.60 Less Accurate
1.00 – 1.80 Not Accurate
Efficient 2.61 – 3.40 Neutral
Security 2.61 – 3.40 Neutral
Usability 2.61 – 3.40 Neutral

The weighted mean was employed to assess the overall response of the
survey participants in terms of their agreement or disagreement with a specific
statement.
The formula computing weighted mean are as follow:

X= Ns/n
Where:
X = weighted mean
N = sum of all the score
s = scale
n = number of sample size
The number of affirmative responses compared to the total number of

responses is what is considered in survey percentages.
The formula is:
P = (n/t) 100 Where:
P = percentage
n = number
t = total number of respondents
Table 11. Total Grand Mean

Range Interpretation
4.21 – 5.00 Highly Accepted
Total Grand Mean 3.21 – 4.20 Accepted
2.61 – 3.40 Neutral
1.81 – 2.60 Less Accepted
1.00 – 1.80 Not Accepted

CHAPTER IV
RESULT AND DISCUSSION
Expert evaluators included the IT faculty and instructors from the Eastern Samar
State University-Arteche (ESSU-ARTECHE) campus. The ISO 9126 software
product quality model as the foundation for the evaluation’s criteria.
System Testing (Alpha Testing)
One kind of testing that looks at a software product’s integration and

completeness is called system testing. It is also employed in assessing the end-to-
end requirements of the system. “Alpha Tests” are the initial round of software testing
that are designed to find bugs, fault, or other issues.

Table 12. Frequency and Percentage Distribution of Respondent’s Perception
for the Parameter-Functionality.
Sub- Questions 5 4 3 2 1 Total WM Interpret

Parameter
The system creates and 5 1 6 5.2 Highly

update account for user. Function
The system can record and 5 1 6 5.2 Highly

prints the client bill. Function
The admin accurately 5 1 6 5.2 Highly

Functionality blocks\active the client if not Function
available
The system sends SMS 5 1 6 5.2 Highly

notification to client. Function
The system allows 4 2 6 4.6 Highly

administrator to easily Function
manage and monitor client
information.
Total 24 6
Grand Mean 5.08 Highly

Function
The grand mean of the table 5.08, which is considered acceptable. Five questions about
the accuracy parameter are as follows. (The administrator can add, update, bill, send SMS
notification and search user and client information by ID); (The user can record and update
the bill of client); (The client receive SMS notification if the Due Date is nearby); this is
deemed appropriate. This outcome suggests that the system operates effectively.

Table 13. Result System Testing-Accuracy IT-Faculty
Sub- Questions 5 4 3 2 1 Tota WM Interpretation

Paramete l
r
The admin can add new 5 1 6 4.83 Highly

client accurately. Accurate
The system accurately 5 1 6 4.66 Highly

sends SMS notification to Accurate
client upon due date.
Accuracy The system execution 4 1 1 6 4.5 Highly

time is accurate. Accurate
The system accurately 6 6 5 Highly

calculates and search ID Accurate
number of the client/User
information
The admin accurately 5 1 6 4.83 Highly

updates and search ID Accurate
number of the client
information.
Total 4 1
4

Accurate

The system was highly accurate as tested by the IT-Faculty. The system adds
new client and performs tasks correctly. There is SMS notification on upon Due date.
The calculation, searching, updating, numbers of client/user are highly accurate. The
grand Mean is 4.76 highly accurate.
Table 14. Result System Testing – Efficiency IT-Expert
Sub- Questions 5 4 3 2 1 Total WM Interpretation

Paramete
r
The message sent by the 4 1 1 6 4.5 Highly

system is efficient. Efficiency
The system is fast and 4 2 6 4.67 Highly

reliable for sending data to Efficiency
Efficiency the municipal office.
The system is quick and 4 2 6 4.67 Highly

easy for registering new Efficiency
user.
The system response on 3 3 6 4.5 Highly

time. Efficiency
The system is easy to use 4 2 6 4.67 Highly

for finding information Efficiency
about client.
Total

Efficiency
The grand mean in the table is 4.6, which is interpreted as highly Efficiency. Two
questions in efficiency in parameter (the system response time is accurate) (the system

execution time is accurate) rated as neutral. This result indicates that the system performs
neutrally in the level of efficiency parameter.
Table 15. Result System Testing – Security IT-Expert

Parameter
The information of the 3 2 1 6 4.33 Highly

client is secured. Secured
The password of the 4 1 1 6 4.5 Highly

admin is secured. Secured
Security
The password of the 4 2 6 4.5 Highly
user is secured. Secured
The message received 3 3 6 4.5 Highly

is secured. Secured
The bill of the user is 4 1 6 4 Highly

secured. Secured
Total 18 9 2

Secured
The grand mean in the table is 3.50 which is interpreted as highly secured. Two
questions in security parameter (only the admin can access the admin level of the system)
(the information of the user is secured) rated as secured. This results indicates that the
system performs well in the secured level of security parameter.

Table 16. Result System Testing – Usability IT-Expert

Paramete
r
The system is simple to 4 2 6 4.67 Highly Usable

operate.
The system interface is 4 2 6 4.67 Highly Usable

user friendly.
The message sent by the 4 1 1 6 4.5 Highly Usable

Usability system is visible.
The system provides 4 2 6 4.67 Highly Usable

clear and concise
information to user.
The system is easy to 4 2 6 4.67 Highly Usable

navigate and
understand.
Total 20 9 1

Usable

The table above shows that the two questions in usability parameters (the system is
simple to operate) (the system interface is user friendly) rates them as highly usable. This
results suggest that the system functions well at the highest level of usability. The grand
mean in the table is 4.64, which is interpreted as highly usable.
Table 17. Weighted mean and Interpretation for Major Parameters of ISO software
Metrics for System Testing (Alpha Testing) IT-Expert
ISO Software Metrics Weighted Mean Interpretation

Major
Parameter
Functionality 5.08 Highly Functional
Accuracy 4.76 Highly Accurate
Efficiency 4.6 Highly Efficiency
Security 4.37 Highly Secured
Usability 4.64 Highly Usable
Total Grand Mean 4.69 Highly Accepted
The table shows the weighted mean of the five major parameters defined by the
International Standard Organization (ISO) from the four respondents of the alpha testing,
which was conducted by the IT experts of Eastern Samar State University – Arteche.

Acceptance Testing (Beta Testing)
This kind software testing evaluates the acceptability of a system. This test’s objectives is
to ascertain whether the system satisfies the needs of the business and is ready for delivery,
or writing that big cheque.


Parameter
The system creates 3 5 Highly

and update account Function
for user.
The system can 3 5 Highly

record and prints the Function
client bill.
Functionality
The admin accurately 3 5 Highly

blocks\active the Function
client if not available
The system sends 3 5 Highly

SMS notification to Function
client.
The system allows 3 5 Highly

administrator to Function
easily manage and
monitor client

information.
Total 15
Grand Mean 5 Highly

Function
Table shows that the researchers use the total of three (3) entire population of MB Water
Arteche of Municipality of Arteche for Acceptance Testing (Beta Testing), 100% respondents
approve the functionality is highly functional, and the total grand mean is 5. This indicates that
the component needed by the end-user are presented in the system.
Table 19. Acceptance Testing (Beta Testing)-Accuracy MB Water Arteche (Municipality

of Arteche).

Paramete l
r
The admin can add new 3 5 Highly

The system accurately 3 5 Highly

Accuracy The system execution 3 5 Highly


information

updates and search ID

number of the client Accurate
information.
Total 1
5
Grand Mean 5 Highly

Accurate
The table’s grand mean of three indicates that it is highly accurate. Five
questions in the accuracy parameter were rated as acceptable: (the admin can add
new client accurately); (the system accurately sends SMS Notification to client upon
due date); (the system execution time is accurate); (the system accurately calculates
and search ID number of the client/user information); (the admin accurately updates
and search ID number of the client information). This outcome shows how accurate
the system is operating.
Table 20. Acceptance Testing (Beta Testing)- Efficiency MB Water Arteche

(Municipality of Arteche).
Sub- Questions 5 4 3 2 1 Total W Interpretation

Paramete M
r
The message sent by the 3 5 Highly

The system is fast and 3 5 Highly

reliable for sending data to Efficiency
Efficiency the municipal office.
The system is quick and 3 5 Highly

user.
The system response on 3 5 Highly

time. Efficiency

The system is easy to use 3 5 Highly
about client.
Total 15
Grand Mean 5 Highly

Efficiency
The grand mean in the table is 15, which is interpreted as highly efficient. Five
questions in efficiency parameter (the message sent by the system is efficient) (the
system is fast and reliable for sending data to the municipal office) (the system is
quick and easy for registering new user) (the system response on time) (the system
is easy to use for finding information about client) rated as highly efficient. This result
indicates that the system performs well in the highest level of efficiency parameter.
Table 21. Acceptance Testing (Beta Testing)- Security MB Water Arteche (Municipality
of Arteche).

Parameter l
The information of the 3 5 Highly

The password of the 3 5 Highly

Security
The message received 3 5 Highly

is secured. Secured

The bill of the user is 3 5 Highly
secured. Secured
Total 15
Grand Mean 5 Highly

Secured
The grand mean in the table is 15, which is interpreted as highly secured. Five
questions in security parameter (the information of the client is secured); (the
password received is secured f the admin is secured); (the password of the user is
secured); (the message received is secured); (the bill of the user is secured) rated as
highly secured. This results indicates that the system performs well in the highest
level of security parameter.
Table 22. Acceptance Testing (Beta Testing)- Usability MB Water Arteche (Municipality
of Arteche).

Paramete M
r
The system is simple to 3 5 Highly Usable

operate.
The system interface is 3 5 Highly Usable

user friendly.
Usability
The message sent by the 3 5 Highly Usable
system is visible.
The system provides 3 5 Highly Usable

clear and concise

The system is easy to 3 5 Highly Usable

navigate and understand.
Total 15
Grand Mean 5 Highly

Usable
The table above shows the five questions in usability parameters (the system is
simple to operate); (the system interface is user friendly); (the message sent by the
system is visible); (the system provides clear and concise information to user); (the
system is easy to navigate and understand) rates them as highly usable. This result
suggests that the system functions well at the highest level of usability. The grand
mean in the table is 15 which is interpreted as highly secured.
Metrics for Acceptance Testing (Beta Testing) MB Water Arteche (Municipality of
Arteche).

Major
Parameter
Accuracy 5 Highly Accurate
Efficiency 5 Highly Accurate
Security 5 Highly Secured
Usability 5 Highly Usable

Total Grand Mean 5 Highly Accepted
The table shows the weighted mean of the four major parameters defined by the
International Standard Organization (ISO) from the 3 respondents, which was
conducted by the entire population of MB Water Arteche. The data revealed that the
five major parameters, functionality, accuracy, efficiency, security, and usability, were
rated as highly functional, accurate, efficient, secured, and usable. Finally, the grand
mean of 5 was highly acceptable, indicating that the system testing fulfilled the ISO
software metrics quality standard and could be applied by the system’s intended
user.


Parameter
The system creates and 5 5 Highly

update account for user. Function
The system can record 5 5 Highly

and prints the client bill. Accurate

Functionality
blocks\activate the client. Function

The system sends SMS 5 5 Highly
notification to client. Function
The system allows 5 5 Highly

administrator to easily Function
manage and monitor
client information.
Total 25
Grand Mean 5 Highly

Function
The grand mean in the table is 5, which is interpreted as highly functional. The
five questions in functionality parameter for clients (the system creates and update
account for user); (the system can record and prints the client bill); (the admin
accurately block/activate the client); (the system sends SMS Notification to client);
(the system allows administrator to easily manage and monitor client information)
rated as highly functional. This results indicates that the system performs well in the
highest level of functional parameter.
Table 25. Acceptance Testing (Beta Testing)-Accuracy-Client-Customer

Paramete l
r
The admin can add new 5 5 Highly



Accuracy The system execution 5 5 Highly

information

updates and search ID Accurate
number of the client
information.
Total 2
5
Grand Mean 5 Highly

Accurate
The table’s grand mean is 5, which is interpreted as highly accurate. Five

questions in the accuracy parameter were rated as acceptable: (the admin can add
new client accurately); (the system accurately sends SMS Notification to client upon
due date); (the system execution time is accurate); (the system accurately calculates
and search ID number of the client/user information); (the admin accurately updates
and search ID number of the client information). This outcome shows how accurate
the system is operating.
Table 26. Acceptance Testing (Beta Testing)-Efficiency-Client-Customer

Paramete M
r
The message sent by the 5 5 Highly

The system is fast and 5 5 Highly

reliable for sending data to

Efficiency the municipal office. Efficiency
The system is quick and 5 5 Highly

user.
The system response on 5 5 Highly

time. Efficiency
The system is easy to use 5 5 Highly

about client.
Total 25
Grand Mean 5 Highly

Efficiency
The grand mean in the table is 5, which is interpreted as highly efficient. Five
questions in efficiency parameter (the message sent by the system is efficient) (the
system is fast and reliable for sending data to the municipal office) (the system is
quick and easy for registering new user) (the system response on time) (the system
is easy to use for finding information about client) rated as highly efficient. This result
indicates that the system performs well in the highest level of efficiency parameter.
Table 27. Acceptance Testing (Beta Testing)-Security-Client-Customer

Parameter l
The information of the 5 5 Highly



Security
The message received 5 5 Highly
is secured. Secured
The bill of the user is 5 5 Highly

secured. Secured
Total 25
Grand Mean 5 Highly

Secured
The grand mean in the table is 5, which is interpreted as highly secured. Five
questions in security parameter (the information of the client is secured); (the
password received is secured f the admin is secured); (the password of the user is
secured); (the message received is secured); (the bill of the user is secured) rated as
highly secured. This results indicates that the system performs well in the highest
level of security parameter.
Table 28. Acceptance Testing (Beta Testing)-Usability-Client-Customer

Paramete M
r
The system is simple to 5 5 Highly Usable

operate.
The system interface is 5 5 Highly Usable

user friendly.

Usability The message sent by the 5 5 Highly Usable
system is visible.
The system provides 5 5 Highly Usable

clear and concise
The system is easy to 5 5 Highly Usable

navigate and understand.
Total 25
Grand Mean 5 Highly

Usable
The table above shows the five questions in usability parameters (the system is
simple to operate); (the system interface is user friendly); (the message sent by the
system is visible); (the system provides clear and concise information to user); (the
system is easy to navigate and understand) rates them as highly usable. This result
suggests that the system functions well at the highest level of usability. The grand
mean in the table is 5 which is interpreted as highly secured.
Metrics for Acceptance Testing (Beta Testing) -Client-Customer

Major
Parameter
Accuracy 5 Highly Accurate
Efficiency 5 Highly Accurate

Security 5 Highly Secured
Usability 5 Highly Usable
The table shows the total grand mean of the five major parameters defined by the
International Standard Organization (ISO) from 5 respondents, which was conducted
by the clients of Municipality of Arteche. The grand mean of 5 was highly accepted.
Metrics for Acceptance Testing of MB Water Arteche (Municipality of Arteche) and
Client-Customer
Overall Weighted Mean Interpretation
MB Water Arteche 5 Highly Accepted

(Municipality of Arteche)
Client-Customer 5 Highly Accepted
The table shows the total grand mean of the five major parameters defined by the
International Standard Organization (ISO) from 3 respondents, which was conducted
by the MB Water Arteche and clients – customer of Municipality of Arteche. The
grand mean of 5 as highly accepted for acceptance testing.
Metrics for System Testing and Acceptance Testing.
Overall Weighted Mean Interpretation
System Testing (Alpha 4.37 Highly Accepted

Testing)

Acceptance Testing (Beta 5 Highly Accepted
Testing)
Total Grand Mean 4.69 Highly Accepted
System Testing (Alpha Test)
System testing is a level that validates the complete and fully integrated
software product, as a going on the development of the system study it is proven and
tested that the whole system operation was functional.
Six (6) IT expert assessed the proposed system throughout the testing. They
assessed and evaluated the system to see if it was useful and friendly to use, if it
was ready to deploy, whether it operated effectively and was error-free, and if it met
the objectives.
Acceptance Testing (Beta Testing)
This composed of the level of acceptability of software testing and as he

evaluation of MB Water Arteche (Municipality of Arteche) and Client-Customer
through survey they are satisfied with this project where it meets the expected
outcome, and the accept and understand the flow of this project.
The three (3) MB Water Arteche (Municipality of Arteche) and five (5) Client-
Customer of the municipality of Arteche serve as the respondents of acceptance
testing. The criteria of the evaluation were based on ISO Software Metrics and major
parameters such as accuracy, efficiency, security, and usability. Acceptance testing
is a technique for determining whether or not a software system meets its
requirements.
The major goals of this test are to determine whether the system complies with
customer needs, if the system will be acceptable, and if meets the requirements for
distribution to end users.

Implementation
The system implementation is something that optimize or digitize the process,

which can speed up the process, and improve the records and safety of ESSU-
Arteche this system can help.
Chapter V
CONCLUSIONS AND RECOMENDATION
Conclusion

Based on the results of the analysis, the proponents achieve and implement the
following based on the objectives of the Web-based Arteche Water Billing and
Collection Management System with SMS Notification. The researchers successfully
developed a system that has two levels of access: admin and user. The admin can
add. update, and search for student information and user. Can view and print
records, and can record clients who registered in our system. Also, can help the user
see and manipulate the following: view the list and information of clients and print;
can accurately calculates and displays the total value of client and user. In addition,
can send SMS notification to client upon due date. And, a system that can send data
to the municipal office fast and reliable. Based on the evaluation, the results are
evaluated as highly accepted, indicating a good outcome for the system. The
proponents determined that the study’s objectives fulfill the expectations of the users
who will benefit from it. As shown by the computed grand mean of 4.69, regarded as
highly accepted, it is stated that the system achieved the quality Standard of
International Standard Organization (ISO) Software Metrics.
Recommendations
Such as security verification, to tract the collector who can visit the website,
disabled duplication of same contact number inputted in the websites. Web-based
Arteche Water Billing and Collection Management System with SMS Notification has
the ability to be upgraded to be fully implemented as a website. Also, the SMS
notification should consist the name of students who entered and the exact time.
BIBLIOGRAPHY
A. Website Reference
The Rainwater Harvesting System (RWHS), Water Treatment System (WTS),

and Eco-Toilet System (ETS).

Web-based Billing and Collection System for a Municipal Water and Services
Unit (Pelan Diana, A., 2018).
Projecting the Water and Electric Consumption of Polytechnic University of the
(Urrutia, J., 2017).
San Jose Residents See Water Rate Hikes Once Again (Kadah, J., 2022).
Press Release: MWSS RO Confirms Tariff Decrease on Maynilad Customers’

Water Bills for the 4th Quarter of 2021.
Integrated Water System Project in a Water Scarce Community in the Philippines

(Ignacio, JJ., 2018)
Medium-Term Water Consumption Forecasting using Artificial Neural Networks

(Velasco, L., 2017)

APPENDICES

Appendix A
(Communication Letter)
ENGR.ARNALDO N. VILLALON
College Dean
Essu – Arteche Campus
Dear Ma’am,

In response to the need for competitive third year students, in Eastern Samar
State University – Arteche Information Technology Department, offers
Capstone Project and research Development for Information Technology
students as a part of the curriculum and as a prerequisite for third year.
In connection to this, We the undersigned third year information technology

students would like to ask a permission to conduct a study entitled, “WEB-
BASED ARTECHE WATER BILLING AND COLLECTION MANAGEMENT
SYSTEM WITH SMS NOTIFICATION”.
Granted that then undersigned be given permission, the undersigned will be

submitting a detailed plan of interview, observations, and fact findings to enable us to
better understand the current system in your office and also the undersigned assure
you that the information gathered from your good office will remain confidential.

Appendix B
(Adviser-Student Agreement)

Appendix C
(Questionnaire)

Appendix D
(Pictorial)

These picture show during the alpha Testing with IT-Expert.

These pictures show during the beta testing with MB Water Arteche
(Municipality of Arteche).
1
0
0
1
0
1
These pictures show during the beta testing with Client-Customer.
Appendix E
(Progress Report)
1
0
2
Appendix F
(Curriculum Vitae)
1
0
3
Appendix G
(Code)
1
0
4

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Chapter I

Background and Rationale

Eastern Samar State University-Arteche

Eastern Samar State University-Arteche

Scope and limitations

Eastern Samar State University-Arteche

Significance of the study

Admin. Easily confirmation through SMS notifications for billing payment.

Regulatory Bodies. The implementation of robust data security measures ensures

Eastern Samar State University-Arteche

Eastern Samar State University-Arteche

Eastern Samar State University-Arteche

Eastern Samar State University-Arteche

RELATED STUDIES and RELATED SYSTEM

The study of Gokhale (2018), Despite modernization and advancement of

Eastern Samar State University-Arteche

Eastern Samar State University-Arteche

In conclusion, the successful implementation of the water billing management

A Perception Study of an Integrated Water System Project in a Water Scarce

Eastern Samar State University-Arteche 1

Eastern Samar State University-Arteche 1

Projecting the Water and Electric Consumption of Polytechnic University of the

Eastern Samar State University-Arteche 1

Eastern Samar State University-Arteche 1

Software Development Model

Iterative software product development is the cornerstone of the Agile model

Eastern Samar State University-Arteche 1

Figure 1. Agile Methodology

Eastern Samar State University-Arteche 1

Eastern Samar State University-Arteche 1

Eastern Samar State University-Arteche 1

Table 1. Technical Requirements (During Development)

Software Clients Technical Compatibility

System Type 64bit Yes

RAM 32.00GB Yes

Processor Intel (Core i7) Yes

Eastern Samar State University-Arteche 1

Table 2 shows the compatibility of the system’s hardware and software

Represents a number of tasks that need

Represents the number of months on

Shows the completion of activity.

Eastern Samar State University-Arteche 1

1 2 3 4 Represents the number of weeks in

Eastern Samar State University-Arteche 2

Figure 2. Gantt Chart

Output and User Interface

Eastern Samar State University-Arteche 2

Figure 4. Admin Page

Eastern Samar State University-Arteche 2

Figure 5. Billing (Admin Page)

Eastern Samar State University-Arteche 2

Eastern Samar State University-Arteche 2

Eastern Samar State University-Arteche 2

Eastern Samar State University-Arteche 2

Represent a major piece of the system

Connection between the actor and the

Is a person or system that derives

One use case (base) includes the

Eastern Samar State University-Arteche 2