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Lecture 3 - Tools For Critical Thinking in IT Oct 2022

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Nurul Aina Izzati
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27 views41 pages

Lecture 3 - Tools For Critical Thinking in IT Oct 2022

Uploaded by

Nurul Aina Izzati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Tools for

Critical
Thinking in IT

Lecture 3
Learning Outcome
Students should be able to describe tools for critical thinking.
LECTURE 3
PART 1
Methods Used
in this course
• User interview
• Observation
Tools for Understanding
Users:
i.Emphaty Map
ii. Use case Exploration
Canvas

Core Skills 1
Empathy Map – to help you empathise with your users
EMPATHY MAP EXAMPLES:
LAUNDRY USER OF SHARED APARTMENT
OWNER OF SMALL BUSINESS
GUESS WHO??
User/Customer Experience Map
- to help you understand their user experience with your
product
Tutorial 1
(lecture 3):
In group, from tutorial in
lecture 2: Used the one
problem among teenagers
your group had choosed,
create :
i. EMPHATY MAP
ii. USE CASE
EXPLORATION
CANVAS
(PRESENT)
Tools for Identifying User Problems
Core Skills 2
Tools for Identifying User
Problems:
i. 5 W 1 H
ii. Afinity Diagram
1. 5W 1H
Walker, S. E. (Active Learning Promotes Critical Thinking)

In order to promote critical thinking,


we should learn to ask open-ended
questions.
◦ Encourage divergent thinking
◦ evaluation and synthesis
How to ask open-
ended questions?
Using 5 Ws 1 H
Questions
BACK TO SCHOOL WITH NEW NORM
Tutorial 2 (lecture 3):
Answer and explain by 5W1H based on the video previously .
What the new Who were the
norms ? students?

Where was the


When was the
class and activities
class conducted?
held?

Why did they have How did their


to follow new learning process in
norm? school ?
LECTURE 3
PART 2
Tools for Identifying User Problems
Core Skills – 2

PART 2
2. Affinity Diagram
Affinity Diagram – helps to categorise
similar items
How to do Affinity Diagram?
Brainstorm Brainstorm ideas

Find Find keywords

Group Group them together based on natural relationship

Present Present them in diagram


ACTIVITY 1
,IN CLASS
(lecture 3):

Who are you? How do you describe yourself? Draw an


affinity diagram to describe your self , share the diagram
picture and submit in group .(write your full name at the top
of diagram. )
1. Brainstorm

You Age?
Gender?
Ethnic?
Religion?
2. Find keywords
Fair

Goal-
Slim
oriented

Keywords for
you

Happy-go-
Hardworking
lucky

Student
3. Group keywords together
Background – 1st in the family, Shah Alam, UiTM student
You
Personal characters – charismatic, goal-oriented,
hardworking
Personal interests – reading, travelling, making new
friends
Personal goal – becoming a specialist in IT
4. Present them in diagram

Personal Personal
Background Personal goal
characters interests
• 1st in the • Charismatic • Reading • Becoming a
family • Goal - • Travelling specialist in
• Shah Alam oriented • Making new IT
• UiTM • Hardworking friends
Now you can describe yourself by:

My name is Aiman. I am from Shah Alam……(background)

I am charismatic, hardworking and goal-oriented


……(personal characteristics)

I usually like to read story books at home…..(personal


interests)

I aim to become a specialist in IT when …..(personal goal)


ACTIVITY 2 ,IN CLASS (lecture 3):
What is Information Technology? Present it in an
affinity diagram and conclude it
2. FISHBONE Diagram
Example 1 : Problem in overusing gadgets and
unable to meet expected time to do daily tasks.
Example 2 : A software development company has too
low performance of its new web application product.
Use fisghbone diagram to graph the possible cause.
Flowchart
To outline and examine how steps of a flawed process connect.
Mental Map (Thinking Map)
To help you brainstorm what might cause problem
Reflection

• What is the tool that can help you understand


your user?
• How can you identify the possible causes of user
problem?
Tutorial 3 (lecture 3):
Choose one of the
listed problem
among teens.

Using FISHBONE
diagram, brainstorm
in group to explore
the couse root of
the problem.

Present in power
point.

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