Q.

The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned
to the deal.
How should the administrator meet this requirement?
A. Write a validation rule that checks if the fields are blank and require that one of them be completed in order to
save the opportunity

Q. AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account
from Contact but is unable to do so. The administrator has already updated the page layout to no longer require an
Account.
What could be the issue?
A. A primary Account relationship is required on a Contact regardless of the page layout settings.

Q. AW Computing is running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but
this special bundle is pre-approved.
What should the administrator recommend for these requirements?
A. Implement CPQ.

Q. Dream House Realty currently deals only with single-family homes but is expanding its business to include condos in large
cities. There are some features and amenities that only apply to condos, such as the amount of a deposit and concierge
services.
How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the
record?
A. Create a Record Type for the type of property and custom page layouts for each.

Q. A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns
the same user to a muting permission set that mutes Delete access on Accounts.
What level of access will the sales user have on the Account object?
A. Read, Create, and Edit

Q. An administrator created a new custom object. When trying to upload new records to the custom object using Data
Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
A. Confirm the object is marked as deployed and not in development.

Q. At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain fields when t he
Binary Cluster checkbox field is marked.
What Lightning component will satisfy this requirement?
A. Record Detail Component

Q. An administrator has been asked to enable permissions for users on the account services team to be able to edit and
change ownership of Accounts owned by any of the team members.
What should the administrator configure?
A. Create a Sharing Rule on the Account object for all members of the account services role to have
Read/Write access.
Q. AW Computing has a private sharing model for its accounts, but a sales rep occasionally needs assistance from an
engineer.
What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data
security?
A. Account Teams

Q. Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake.
The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery
information.
What automation solution should be used to send the notification?
A. Flow

Q. DreamHouse Realty has a rental team and a real estate team. The two teams have different sales processes and capture
different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams' different needs?
A. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

Q. An administrator at Universal Containers has been asked to configure product schedules. What
should the administrator consider before enabling this feature?
A. Line Item Schedule is unavailable in Process Builder and Workflow.

13. The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The
contractor currently has a profile that has access to a project management app within Salesforce. The contractor should
only have View access to all of the Lead records.
How should the administrator handle this request?
A. Assign a permission set that has View All on Leads.

Q. Cloud Kicks (CK) has deployed several new custom apps that use Lightning web components. The administrator is now
concerned that they may need to make some adjustments to CK's org to make it more secure.
Which tool should the administrator use to expose possible security risks within a Lightning web component?
A. Health Check

Q. Northern Trail Outfitters (NTO) is expanding into the U.K. While most of NTO's products are the same as in the
U.S., pricing will vary from product to product due to shipping and raw material cost differences.
What should the administrator configure for a smooth rollout to the U.K.?
A. Create a new Price Book for the U.K. product pricing.

Q. AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue of the
company. The administrator has decided to create a flow.
Which two considerations should the administrator make sure to remember when creating the flow?
Choose 2 answers
A. 1. Use a Get Records component instead of hard coding record IDs.
2. Update Record elements should be placed outside the flow loop.

Q. The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a
debug log to that user.
What debug log category should be used?
A. Workflow
Q. An administrator is planning the release process for the year. The team will be using change sets to process
deployments to production.
Which three best practices should be considered?
Choose 3 answers
A. 1. Make sure to deploy all dependent components.
2. Plan your deployments around the production and sandbox maintenance schedules.

3. Make sure change sets are limited to 10,000 files.

Q. Cloud Kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support
agent by area of expertise according to product information after a new case has been submitted.
Which feature should the administrator configure in order to improve the case management process?
A. Omni-Channel

Q. DreamHouse Realty wants to notify an assigned agent when an appointment is booked on a custom object for one of their
listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up
Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the
information to the agent.
What consideration about process automation should the administrator be aware of to ensure the right information is
delivered?
A. Roll-up Summary calculations run after processes and workflows.

Q. A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local
test
run, was successful. The Full sandbox was last refreshed 2 weeks ago.
Where should the administrator check to see what was recently changed?
A. Setup Audit Trail

Q. The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plans to
promote the flow to the production environment with a change set.
Which three considerations should the administrator be aware of when moving flows with a change set? Choose
answers
A 1. Flows deployed are inactive and need to be manually activated.
2. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
3. Flow allows only one version of the flow when deployed with a change set.

Q. An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer
has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see
that the flow ran, but the debug information is missing.
What should the administrator recommend to assist with debugging?
A. Set a debug log on the Automated Process entity.

Q. An administrator at Cloud Kicks recently built a screen flow in a sandbox that creates a case and follow -up task. When the
flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the
records.Which two ways should the administrator troubleshoot this issue? Choose 2 answers
A. 1. Open the flow in Debug mode and Run the Flow as another user.
2. Log in as another user and run the flow.

Q. Cloud Kicks (CK) has a sneaker maintenance plan that it includes with all orders for its new line of Bluetooth- enabled
custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have issues
with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing
the maintenance plan.
What should the administrator do to help manage the plan?
A. Set up and configure entitlement templates.
Q. Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant
articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?
A. Implement and configure Data Categories.

Q. An administrator is receiving cases that users are getting logged out of Salesforce without notice. What should the
administrator do to address this issue?
A. Deselect disable session timeout warning popup.

Q. The sales VP noticed several sales reps generating a contract too early in the sales stage. To help correct this behaviour,
the VP has requested the Create Contract button only be available when the opportunity reaches the negotiation stage.
How should the administrator meet this requirement?
A. Configure dynamic action.

Q. A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi -factor
authentication.
Which two areas should the administrator review to understand potential root causes? Choose 2 answers
A. 1. Identity Verification History
2. Login History

Q. Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that
every application is linked to both a job posting and an applicant. Applicants can apply for more than one job posting, and
each job posting can have more than one applicant.
How should an administrator configure the objects?
A. Configure Job Applications as a junction object with master-detail relationships to both Applicants
and Job Postings.

Q. When should an administrator apply a permission set to a user or group of users versus configuring the user's profile
with the necessary access?
A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires
more access than the rest of their team.

Q. Select power users want the ability to make configuration changes to a specific custom object. What tool should the
administrator assign to the power users to enable this?
A. Delegated Administration

Q. Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The
second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child
record that needs to be updated is still null after the second record trigger.
What should the administrator do to resolve this issue?
A. Combine the two flows into one with checks to see which part of the flow needs to be run.

Q. Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working
as expected.
Which two options should the administrator use to migrate these changes to production from the sandbox? Choose 2
A. 1. Package deployment
2. Outbound Change Set
Q. Cloud Kicks has created a new flow that deletes records. What should the administrator consider when testing the flow?
A. Even if the flow is inactive, debugging the flow will delete the test record.

Q. An administrator is asked to create a report to calculate the year-over-year change in the dollar amount of a company's
opportunities.
What reporting tool should be used to complete this request?
A. A custom summary formula with the PREVGROUPVAL function

Q. The administrator at Cloud Kicks made new fields and page layout adjustments based on new requirements from the
service team. The changes have been built in a sandbox and are ready to be deployed into production.
What should an administrator do before deploying the change set in production?
A. Make a new sandbox based on production to restore changes from.

Q. Users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and
competitors on the Account object. For accounts created for customers, they need access to different fields than the accounts
used to track competitors. For partner accounts, they need different values in the Industry field.
What should the administrator use to resolve the issues?
A. Record Types

Q. At Cloud Kicks, the sales team uses a specific dashboard to see how they are doing daily. The team has asked the
administrator for an easier way to see this dashboard.
What should the administrator recommend?
A. Add the dashboard to the sales team's home page.

Q. Users at AW Computing use a custom object to manage orders. All profiles share a single page layout. Customer Service and
Sales users express frustration overseeing actions that do not always apply to their situation on the page layout.
What should an administrator recommend?
A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.

Q. A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has
Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?
A. The Delete permission is missing on the user for Accounts.

Q. AW Computing has a 4-hour SLA in its support guarantee. The company recently received feedback that customers
are reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
A. Assignment Rules

Q. An administrator has been tasked with creating a new custom field on the Account object called Government
Number. The compliance department has determined that this field contains sensitive information and needs to be
encrypted using Classic Encryption.
How will this impact users when reading, editing, or reporting on Accounts?
A. Encrypted fields are unable to be used in report criteria or list views filters.

Q. A user started to work remotely. They are having an issue logging in. What could be the issue?
A. The user is not in the IP range for their profile.
Q. The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to
optionally use it to log in. The administrator would now like to look at how many users have successfully used it since it wa s
rolled out.
What are two ways the administrator can get this information? Choose 2 answers
A. 1. Create a new view in Identity Verification History, specifying Method.
2. Export Login History and filter based off of Authentication Method Reference.

Q. An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in
Salesforce.
What feature should the administrator use to fulfil this requirement?
A. Data Classification

Q. DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested
that third-party loan advisors be tracked in Salesforce along with the customers they work with.
How should the administrator track third-party financial advisors and the customers they work with?
A. Set up Contacts to Multiple Accounts for loan advisors.

Q. An administrator created and activated several record-triggered flows that are configured to run before the record is saved
on the same object.
What should the administrator consider about the order of execution for flows?
A. The order of flow execution is unpredictable.

Q. Which two ways can an administrator review the page performance for a Lightning record page?
Choose 2 answers
A. 1. Lightning Usage App
2. Analyze Button

Q. On the Contact record, if a contact has the value of 'CEO' in the Title field, the administrator wants to require the users t o
also put a phone number in the Phone field.
What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?
A. Title = 'CEO' && ISBLANK(Phone)

Q. Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a
way to forecast based on role hierarchy.
Which three options should an administrator recommend? Choose 3 answers
A. Have the user select the forecast type listed under the Forecast Type in the Display Settings.
C. Enable Role Hierarchy Forecast.
D. Enable Territory Forecast.

Q. The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The
leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.
What tool should the administrator use to evaluate what is causing the errors?
A. Debug Log

53. Cloud Kicks (CK) has a field called Shoe Type Preference. CK's product team wants to see a report that groups specific
picklist values together into one of two lists.
What functionality should the administrator use to fulfil the team's request?
A. Bucket field
Q. Sales teams at Cloud Kicks ask each visiting customer to fill out a form that captures their contact information and some bas ic
footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new
shoes are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and
see the information when viewing the contact record.
Which two ways should the administrator configure this requirement? Choose 2 answers
A. 1. Lookup Field
2. Lightning Object Creator

Q. The sales agents at DreamHouse Realty have a profile that allows them to import records for a custom object called
House. The agents only need to make imports occasionally and typically import around 100 new records at a time.
What tool should the agents use to upload records?
A. Data Import Wizard

Q. The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 8 characters
and have an expiration period of 90 days. The security team recently decided that administrators of any system should have
a 15-character minimum password with a 30-day expiration period.
Where should the administrator make this change?
A. Password Policies on the System Administrator profile

Q. Cloud Kicks wants to force its users to set a value for a custom field called Tier by answering a series of questions.
What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to
determine their Tier value?
A. 1. Use a screen flow to ask the questions.
2. Make the field Read Only on the page layout.

Q. Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable. What
should the administrator implement to help ensure consistent formatting?
A. Create a REGEX formula to use in a validation rule on the field.

Q. An auto-response rule sends an email using Template1 when the field Case Source is 'email' and Template2 when Case
Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to 'web' when
a case is created using Web-to-Case. Otherwise, Case Source is blank.
What will occur when a case is created from an incoming email?
A. An email is sent out using Template2 and then Case Source updates to 'email'.

Q. An administrator created two record types on the Account object: Internal Customers and External Customers. A custom
profile called Sales has the External Customers record type assigned. The sharing rules for Accounts are set to Public Read Only.
On occasion, Sales users notice that an Account record has the wrong record type assigned. The administrator has created a
screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?
A. Edit access will be lost to the record.

Q. The administrator at Cloud Kicks has been asked to delete a large number of quote line items. They receive a .csv file with
the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Bulk API. When the job runs,
every record shows an 'entity is deleted' error in the error file that is created.
What is the reason for the error?
A. One of the IDs in the batch referenced a record that was in the recycle bin.
Q. An administrator needs a business process automated, but only for certain users and profiles. The administrator will need to
frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that
this functionality must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can be declaratively
controlled?
A. Use a custom permission set that is assigned to the user.

Q. The sales team at Universal Containers has asked the administrator to build functionality to automatically update the
account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created.
What feature should the administrator use to build this functionality?
A. Record-triggered flow

Q. The AW Computing administrator team does significant amounts of work around process automation and ensuring data
integrity. When an administrator created a new validation rule in production, the development team complained that their
deployment to production failed.
What should be implemented to prevent this conflict from happening?
A. Test changes in a shared sandbox.

Q. An administrator has found a free app on the AppExchange and would like to install it.Which three items should the
administrator take into consideration before installing the managed package? Choose 3 answers
A. 1. Apps may require external, third-party web services to function properly
2. Apps may require certain Salesforce editions or features to be enabled.
3. Custom objects and custom fields used by the app count against the org's limits.

Q. At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login scree n and
prompted for additional verification.
What is causing this Issue?
D. 1. Exporting is configured to require a high assurance session.
2. Custom objects and custom fields used by the app count against the org's limits

Q. An administrator recently implemented multi-factor authentication (MFA) with a standard security level selected. They
are receiving cases that users are unable to log in.
What should me administrator do to troubleshoot?
A. Check the session security level required at login on the user profile

Q. Cloud Kicks has Service and Sales Manager roles that need to be able to see all Accounts. Currently, they each have their own
custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and
service teams based on criteria.
What should the administrator do to allow the Service and Sales Manager to see all Accounts?
C. Create a permission set with View All to Accounts and assign it to the Service and Sales Managers.

Q. Which two additional changes should be made to improve search capabilities? Choose 2 answers
A. 1. Create synonyms for specific search terms.
2. Promote specific search terms for specific articles.
Q. Sales reps and partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked
to ensure that the Profit field on the Opportunity Object is available to sales reps and is hidden from partners using Field Level
Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
A. 1. Permission Set
2. Profiles

Q. Universal Containers has found duplicate contacts In Salesforce. The sales team has requested that the administrator prevent
duplicate records from being created.
Which two ways should the administrator customize duplicate management? Choose
2 answers
A. 1.Configure custom duplicate rules.
2.Create custom matching rules.

Q. Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration.
Which two functions would a delegated administrator be able to perform In order to help the existing Salesforce
Administrator? Choose 2 answers
A. 1.Set up users and password management.
2.Manage custom objects and customize nearly every aspect.

Q. An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system.
How should the administrator Import the data?
A. An AppExchange package

Q. Cloud Kicks needs to automate several updates to lead records and update unrelated records. Select changes should happen
every time a record is created or updated, but other changes should only happen when the record is updated.
Which two options should the administrator use to automate these updates? Choose2 answers
A. 1. Use a Decision element with the "Only If the record that triggered the flow to run is updated to meet the
condition requirements" option.
2. Create a flow that runs when a record is created or updated.

Q. An administrator needs to create a junction object celled Account Region to link the standard Account object with a custom
object called Region.
Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers
A. 1.Configure a master-detail relationship Field on the junction object to the Account object.
2.Make a master-detail relationship field on the junction object to the Region object.

Q. An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features to a
destination sandbox org on a previous release. Some metadata in the change set cannot be deployed because they've changed
between releases.
What should the administrator do to deploy the changes to a sandbox?
B. Create a new sandbox on the new release version and deploy the change set to the new org.

Q. Ursa Major Solar offers customers annual service contracts. Account owners should receive an email renewal reminder 1
month before their customers planned expiration date. The administrator builds a flow to automate the process, which runs
when a record is created, and tests several possible scenarios.
What will occur if the expiration date is changed from January 1 of the next year to yesterday?
A. The flow is unable to run and a flow error message is sent to the user who initiates the flow.
Q. Cloud Kicks has organization-wide sharing defaults on the opportunity set to private. However, members of the finance team
need to see closed won opportunities. The finance team members all have roles under the finance.
director, while the sales team members have roles under the sales manager. Which two options should the administrator use to
meet these criteria? Choose 2 answers.
A. 1. Share with roles and subordinates of the finance director role.
2. Create a criteria-based sharing rule where the won field = true.

Q. A user at Universal Containers wants to load records into a custom object named Location from a .csv file. While using Dat a
Loader, they cannot find the Location Object.
What are two reasons this is happening? Choose 2 answers.
A 1.Location has a master-detail field to Account.
2.The Users profile needs create access to Location.

Q What should the administrator consider before enabling Person Accounts?

A. Person Account cannot be disabled.

Q. Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety
of sources, some or which live on the internal company shared drives.
Which product should the administrator recommend to meet the users' needs?
A. Tableau CRM

Q. AW Computing created new multi-tier service plans. The primary difference between the packages is the length of the term.
The company wants to capture start and end dates for each service plan Sold, which can differ from the contract dates of the
subscription.
How should an administrator ensure the data is captured properly?
A. Configure formula fields to reflect the close date of the opportunity.

Q. Which two tools should an administrator use to require data to be entered in a field and improve data quality on a record in
salesforce?
Choose 2 answers
A. 1. Validation Rules
2. Page Layouts

Q. After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the
field history data for analysis.
How should the administrator acquire this data?
A. Query and export the Account History object using Data Loader.

Q. The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so
they can access records to assist regional managers.
What sharing mechanism should be used?
A. Role Hierarchy

Q. Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with
sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view
records in a way that makes sense for each department.
How should the administrator ensure this is configured correctly?
A. Configure one app per department and activate record pages for each app.
Q. DreamHouse Realty has created a custom object to track its Open rouses with a master-detail relationship up to a custom
object for Properties. Agents need to quickly calculate the number of Open House records in a status of Pending so they can
see the value from the Property record.
What feature should the administrator implement?
A. Roll-Up Summary

31 of 65. AW Computers has created a custom field called Government ID on a custom object. Most users with a custom Sales
profile should be unable to access this field. A Select group Of Sales users called the Institutional Team should be able to access
the Government ID field via reports.
How should an administrator accommodate this request?
A. Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.

32 of 65. AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales for that
account. The chart should be limited to users In the Sales Manager role on the Account record pages.
How should this be accomplished?
A. Filter component visibility for the Sales Manager role.

Q. What should an administrator use as an alternative to a Process

Builder to expedite the time required to update the records?
A. Before Save Flow Trigger

Q. How should an administrator ensure the appropriate number of digits are entered into the custom encrypted field created
to capture credit card numbers on the Opportunity object?
A. Create a validation rule to ensure the length

Q. An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder. What event type should the
administrator look for in the event column?
A. Event types beginning with FLOW

Q. Sales reps at AW Computing have asked the administrator to help them close deals faster on the Salesforce mobile app
when they're in the field. They want to be able to Quickly Close an Opportunity and have Key fields, like status, pre
populated to Closed Won.
What should an administrator create to achieve this?
A. Object-specific Quick Action

Q. Sales reps at AW Computing have been reporting that contact phone numbers sometimes revert back to an old value after
being updated.
What should me administrator do to resolve this issue'
A. Consolidate automation tools

Q. The sales department has asked to limit access to the Amount field on the Opportunity to only those users In the Sales
department and on the executive team. Northern Trail Outfitters uses six Custom profiles Including Sales User, Marketing User,
Call Centre User, Executive User, Sales Manager User, and Call Center Manager User. Held-level access is removed from three of
the profiles in the sandbox.
What action should an administrator take to make sure this change is in production?
A. Deploy a change set from the sandbox to production Including the Amount field with all the custom profiles.
Q. The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this
change, some cases are routing in unexpected ways.
What could be the cause of the changes to routing?
A. Multiple automation tools have been used and the automation is executed in a different order.

Q. Ursa Major Solar has a junction object that connects Dots with Solar Panels. The administrator needs users to be able to see
all the solar panels that a bot is related to. Users already have access to the Bot and the junction, but not the Solar Panel object.
What access does the user need to be able to see the solar panel records?
A. Read permission is required on both master records.

Q. Cloud Kicks is looking for a way to back up its data daily. What should the administrator recommend?
A. Use an ETL tool that can be scheduled to extract the data and push it to the target destination.

48 of 65. The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the
leads are coming from. The number of leads varies greatly for each Country.
What should the administrator configure on the report to show the Lead Source effectiveness for each Country?
A. PREVGROUPVAL Function

Q. AW Computing sells a variety of software programs for us customers to choose from. Management wants to ensure that
the customer automatically receives phone support when they purchase photo editing software.
HOW should an administrator meet these requirements?
A. Add an entitlement template to the product for phone support.

Q. An administrator Is Informed that an employee has just resigned and needs all access removed immediately. This user is the
owner of 4,000 records and the sole recipient or 57 email alerts. Management will need at least a month to find a replacement .
The email administrator has already revoked their email access.
What action should be taken to ensure the users access Is Immediately revoked?
A. Go into the user record and freeze the user.

52 of 65. DreamHouse Realty recently learned that the major listing service it utilizes can accept messages to a specific
endpoint. The realtors want to utilize this to be able to quickly update the listing price on properties after it has been
approved.
What automation tool should the administrator configure?
A. Flow

Q. Cloud Kicks has a Process Builder which should trigger upon a status change from an approval process. The
Process Builder triggers if the status Is updated manually, but not as a result or the approval process update. What could the
administrator do to troubleshoot the Issue?
A. Check the Re-evaluate Workflow Rules Alter Field Change box on the Approval Process Field Update Action.

Q. Users are reporting that it takes a long time to load a Salesforce record page in Lightning. What are three options availa ble to
the administrator to help with this issue?
Choose 3 answers
A. 1. Move some page components behind a tab.
2. Remove some of the fields displayed.
3. Reduce the number of related lists displayed.

Q. The support operations team has noticed some Invalid data in the custom Primary Issue picklist field on case records. They
are unsure of what the Issue Is since the field is being updated by an automated procedure and there is a validation rule to
ensure clean data on case records.
Why are records being updated with data that violates the validation rule?
A. The field is being updated by a workflow field update.
Q. A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities;
however, the sales rep is missing from the manager’s forecast.
What should the administrator review to solve this issue?
A. A. Enable owner adjustment
B. Enable manager adjustments

Q. An administrator at Universal Containers has been asked by the compliance team to understand and track various sensitivity
levels for its data In Salesforce. The administrator has enabled Data Classification and configured appropriate sensitivity levels.
The compliance team would like a report showing field-level sensitivity and classification.
What should the administrator recommend?
A. Configure a custom Data Classification and Metadata report type.

Q. Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time. Currently, they are switching
between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.
What should an administrator recommend?
A. Implement Service Console.

Q. AW Computing (AWC) has customers in multiple currencies. AWC would like to set up advanced currency management for its
system.
Which two considerations should AWC be aware of prior to Implementing this change to the existing System? Choose 2 answers
A. 1. When a currency is added to an organization's list of supported currencies, it cannot be deleted. ency.
2. Historical trend reports will only use the last dated exchange rate.

Q. Cloud Kicks has a custom object called Membership Details that records information about customers' preferences for their
memberships. Depending on the membership level, different data needs to be displayed.
• When the running user has the Support profile, only the Support preference fields should be visible.
• Both Marketing and Support users should be able to report on all data.
How should the administrator deliver this solution?
A. Set up Dynamic Forms to conditionally show data.

Q. Ursa Major Solar uses the custom object Product Development to track ideas R&D is working on. A former administrator
added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under
consideration for those products. The R&D manager recently ran a report and noticed several potential names where the
relationship to the Product Development record was missing. The current administrator needs to change this relationship to
master-detail to ensure a potential name only exists when there is product development.
Which two options are available for altering the existing Potential Name records for the deployment of this change to be
successful?
Choose 2 answers
A. Move any Potential Name records with blank lookup fields to the recycle bin.
B. Assign any Potential Name records with blank lookup fields to an existing record from Product Development.

Q. An administrator is given a .csv file of 5,000 leads with External Id and Status Field. They need to match existing and add
new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
A. Upsert

Q. Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B28). Some of CK's
B2C customers are employed at its larger customer accounts and should be tracked under both. Which two options will CK need
to use to manage its customers' accounts?
Choose 2 answers
A. 1. Person Accounts
2. Contacts to Multiple Accounts
Q. Ursa Major Solar's administrator has configured multiple record-triggered flows to run before or after the record is saved on
the Account object.
What should the administrator consider when a record-triggered flow executes first?
A. Assign the highest priority to the record-triggered flow which
should execute first.

Q. An administrator is creating a custom Opportunity record page for Sales users for new logo opportunities. They need to
control what fields display on the record when a sales user is viewing the opportunity.
Where should the administrator edit what fields display in the details of the record page?
A. Page Layout

Q. The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should
be on the page and is used in validation rules.
What should the administrator recommend to solve this?
A. Create a cross-object formula.

Q. An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The
field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?
A. Text Area (Rich)

Q. AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to
create modify permission sets.
Which feature should be employed to accomplish this request?
A. Delegated Administrator

Q. Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error message s
that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue? Choose 3 answers
A. 1. Fix the Process Builder in a sandbox and migrate the change to production
2. Deactivate the Process Builder in production.
3. Review the Error Email for the Process Builder and rectify the issues.

9 of 65. A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested
What permission should be reviewed to determine if it is missing from the administrator user or profile?
A. Create and Upload Change Sets.

Q. Cloud Kicks maintains inventory in a legacy application. Management wants the information to be available to view and
report on directly in Salesforce
Which Action should the administrator take to achieve this goal?
A. Create an external Object that maps to the inventory application

Q. Northern Trait Outfitters (NTO) has a private sharing model for records containing a customer’s credit Information. These
records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's
sharing model to ensure the correct amount of confidentiality?
A. Grant access using hierarchies via the sharing settings.
Q. The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app
downloaded on company-provided Phones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?
A. Generate a temporary Identity verification code for the rep.

Q. How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline
rather than manually calculating anticipated income for the quarter?
A. Set up collaborative forecasting to view quota against the open pipeline.

Q. When should an administrator consider when using Person Accounts?

A. In a B2C business model and the consumer is the intended recipient of sales and marketing attention.

Q. DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish
employees.
What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view re ports
and dashboards?
A. Require a high assurance session when exporting or printing reports and dashboards.

Q. A sales manager at AW Computing has created a contact record but is missing some of the Information to complete the
record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.
Who will be able to edit this new contact record?
A. Sales manager and system administrator

Q. AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in
new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process?
A. Configure a flow that will create the renewal based on the closed-won date and opportunity line items.

Q. The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce. What tool should the
Administrator use?
A. Data Import Wizard

Q. The sales team at Cloud Kicks Is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are
kicked back to the initial screen after clicking finish.
What should the administrator do to fix this?
A. Update the flow with a local redirect action.

Q. Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and
available functions. Recently, users have noted that their pages take a long time to load and it’s starting to negatively Impact
their experience.
What should the administrator do to help diagnose where improvements ran be made?
A. Click Analyze from the Lightning App Builder toolbar.
Q. The administrator at Cloud Kicks noticed that the before trigger they are working on executes successfully but fails to save
the original version of the record to the external data archive. The administrator finds there is also a record- triggered flow on
that object that is configured to run before save.
How should the administrator advise the developer?
Q. The administrator at Cloud Kicks noticed that the before trigger, which handles saving the original version of a record to an
external database, fails. however, a flow configured for fast field updates runs successfully
A. The code could be trying to create duplicates in the archive when it is unable to.

Q. On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on
if given planet is defined as gaseous.
Which Lightning component should the administrator define dynamic action buttons?
A. Highlights Panel

Q. At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. Whi le
most of the teams only need a few fields filled out to work the lead. The Jupiter team requires additional Information to be filled
out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record
based on the planet and ensure that every team has all of the information they need.
Which two features will satisfy these requirements? Choose 2 answers
A. 1. Validation Rules
2. Assignment Rules

Q. Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain fields are updated. The Case
Owner is notified by email.
What should the administrator use to email the Case Owner?
A. After Save Flow

Q. AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.
Which tool should the administrator use to quickly obtain this detail?
A. Security Health Check

Q. The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this
request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PI I).
Which feature should an administrator recommend to help limit what data is exported?
A. Salesforce Shield

Q. When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful
deployment to production?
Choose 2 answers
A. 1. Clone a change set to add forgotten dependent components to an uploaded change set.
2. Add permissions and access settings to outbound change sets in addition to the dependent component list.
Q. The administrator at AW Computing has received an email for a system error indicating that their organization has reached
its hourly limit for processing workflow time triggers.
Which two processes should the administrator review?
Choose 2 answers
A. 1. Time-Based Workflows
2. Apex Triggers

Q. Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names.
Management wants to improve the user experience but also keep the data integrity of contacts.
What should an administrator implement for this issue?
A. Update the matching method on the rule from fuzzy to exact for First Name and Last Name

Q. A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users wit h
the same access can process records without any errors.What should the administrator do to troubleshoot the issue?
A. Change the flow to run as System Context without Sharing - Access All Data

Q. At Ursa Major Solar, there is an account owned by a user with the role of Galaxy Manager. Two users with the same profile
are both assigned to the sub-role. Galaxy Subordinate. However, only one can access the account. What is the reason only one
user can see the account record?
A. Manual Sharing

Q. At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this
information is unavailable to testers in the full sandbox.
What should the administrator recommend?
A. Use the data masking tool.

Q. An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports.
Which three recommendations should the administrator make? Choose 3 answers
A. 1. Deselect 'Include images, documents, and attachments' in the export.
2. Keep deleted record counts to a minimum.
3. Reduce the amount of objects per export.

Q. Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split
the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated
profiles and automation.
What should the administrator consider before deploying the change sets?
A. The Field-Level Security will not be deployed with the profiles in change set 2.

Q. Universal Containers wants to assign a task due date on one of two fields, Estimated Shipping Date or Client Need By
DateWhich is further In the future.
Which two combined automation tools should the administrator use to create the task record and assign based on date
criteria?
Choose 2 answers
A. 1. Create a formula to capture the MAX date.
2. Configure a workflow to create the task.
Q. AW Computers is looking to enhance Salesforce to track conference rooms and IT equipment. An administrator has created a
custom object called Room. The administrator also created a custom object called Equipment. This object
has two fields: a currency Feld Price, and a lookup relationship to Room. While performing user acceptance testing, management
requested to roll up all the Price values and display them on the corresponding Room record.
How should an administrator accomplish this?
A. Make record-triggered flows whenever Equipment records are created, modified, or deleted.

Q. What should an administrator do to keep secure fields protected in email templates?

A. Use classic encrypted Fields.

Q. The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated
process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?
A. Email Logs

Q. A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the
email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email
messages from failed flows and processes.
What steps should the administrator perform to stop the fault messages from going to the consultant?
A. Set 'Send Process or flow Error Email' to 'Apex Exception Email Recipients' in Automation settings. Add the
System Admin's email to the Apex Exception Email page in Setup.

Q. An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has
150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity
Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log
in regularly but has been inactive this quarter.
Which two reasons explain why the user’s data is missing from Identity Verification History? (Choose two.)
A. 1. The last 6 months worth of data is stored in the Identity Verification History.
2. Up to 20,000 records of users’ identity verification attempts are stored.

Q. The distributors at Cloud Kicks are eligible for support based on a specific service contract. How should the
administrator show this in Salesforce?
A. Use entitlement management.

48 of 65. An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text
area.
What tool should the administrator use to investigate this change?
A. View Setup Audit Trail

Q. An administrator has been tasked with sending an email notification to all project team members when project status is
changed to Allocated. Project teams contain users from different departments and different roles
How should an administrator ensure the proper users will receive the email?
A. Create public groups for each project team and send the email alert to the project group.
Q. Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be
able to create and manage users only within their division.
What should the administrator do to set this up?
A. Set up delegated administrators for the division leaders.

Q. Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian
customers. While the Country field is already on the sage layout, the sales team wants Canadian customers highlighted as a
potential challenge for fulfilment until the shipping issue is resolved.
How should the administrator solve this issue?
A. Create an in-app guidance prompt for Canadian records.

Q. A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity
team.
Which two options would be required for a sales rep to add a rep to the opportunity team? Choose 2 answers
A. 1. Role above the Opportunity owner in the role hierarchy
2. Transferred ownership of the Opportunity to the sales rep

Q. AW Computing has a new requirement from its security team where audit information relating to an account must be
recorded in a new Custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the
audit team.
What relationship should be used to relate the Audit object to the Account object?
A. Master-Detail

Q. Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the
opportunity is In the Proposal stage a week before the close date, they want an email sent to the opportunity owner and
manager. If the Budget
Approved custom field is checked, the managers want to be notified immediately.
How should these requirements be met without using code?
A. Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.

Q. An administrator has a request to write a report listing accounts that have sales from this year and that have a completed
activity in the last 30 days.
What reporting Feature should the administrator employ to provide only the list of accounts, without listing the details of the
opportunities?
A. Cross-Filter

Q. A sales rep at Ursa Major Solar realized that the wrong price book was selected for an opportunity. How can
the sales rep change the price book on the opportunity?
A. The change can be made through the desktop site.

Q. Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org. Which two options
should the administrator consider to use MFA?
Choose 2 answers
A. 1. An Authentication App
2. A Username and Password
Q. The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle.
Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the
sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one
submission to the next.
Which two options should an administrator use to solve this scenario? Choose 2 answers
A. 1. Create a custom object.
2. Add forms as attachments.

Q. AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an
additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the re ps
are unable to select the product on the opportunity.
Which two options should an administrator check to ensure the product is available' Choose 2 answers
A. 1. Confirm the correct price book is selected on the opportunity.
2. Ensure the product is associated the correct price book.

Q. The administrator at AW Computing has been asked to review whether any users are making configuration changes directly
in production.
Which item should the administrator review to find these details?
A. Setup Audit Trail

Q. Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have
access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?
A. Define data categories and visibility.

Q. Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualify. A
consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a
report for
opportunities in the qualified stage or beyond. It appears that only 30% of records have a use case filled out with varying t ext
strings.
What should the administrator recommend?
A. Create a validation rule and add the use Case field to the Stage Guidance in Path.

Q. The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are
missing
the credit card number. The credit card number is a classic encrypted field.
What action should the administrator take to meet this requirement?
A. Build a custom checkbox called 'Has Credit Card' that Finance checks when a credit card is recorded and a
tabular report filtered on the checkbox equal to false.
Q. The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy, one way
they track this is by how many open cases an account has with CK. The sales manager asks CFCs
administrator to build a report to show Accounts with Open Cases.
What report type would this be?
A. Summry Report

Q. The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment
custom object. Because of the effect these updates will have on some programmatic customizations, they
need to happen in a very specific order.
How should the administrator configure the field updates to ensure the proper order?
A. Create a process with three criteria nodes and stop after each action.

Q. AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator
wants to use roll-up summary fields to view high-level information at a glance on the account record.
Which two considerations should an administrator remember about roll-up summary fields? Choose 2
answers
A. 1. Roll-up summary fields are created on the master side of a master-detail relationship.
2. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

Q. A user accidentally created a duplicate opportunity and is unable to delete the duplicate record. What
should an administrator do to troubleshoot this issue?
A. Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

Q. A sales rep at AW Computing needs to give read/write access to an Account and related records to a
teammate when the sales rep is on vacation.
How could the administrator enable the sales rep to give record access to a colleague?
A. Include the rep on the Opportunity Team.

Q. Which three actions can occur when an administrator clicks `Save` after making a number of modifications
to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose
three.)
A. 1. Users may temporarily experience performance issues when searching for articles
2. The contents of the category drop-down menu change
3. The articles and questions visible to users' change

Q. How should an administrator ensure article managers use specified values for custom article fields?
A. Create a formula field on the article.

Q. How can an administrator ensure article managers use specified values for custom article field?
A. Create a record type containing preset values
Q. Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for
multiple positions and positions will have multiple applicants. The company wants to ensure that if an
applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for
are deleted.
How can this be accomplished?
A. Create a many -to- many relationships using junction object with both positions and
applicants as masters.

Q. What are three capabilities of Collaborative Forecasting? (Choose three.)

A. 1. Rename categories
2. Forecast using opportunity splits
3. Select a default forecast currency setting

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
A. 1. Opportunity amount
2. Expected revenue

Q. Leads come to Universal Containers from various sources and need to be assigned to the correct sales
team. When a
lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the
transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
A. Assignment rules, approval processes, and workflow rules

Q. What are two capabilities of Territory Management? (Choose two.)

A. 1. The ability to use account criteria to expand a private sharing model
2. Support for complex and frequently changed sales organization structures

Q. Which two actions could the delegated administrator complete after delegated administration is granted
for a custom object? (Choose two.)
A. A. Add a custom picklist field to the object
D. Create a custom tab for the object

Q. An administrator has unchecked the “Enable content pack creation” checkbox after users had created
content packs. What is the impact of this change?
A. Users can modify the description and title of existing packs
Q. The administrator at Universal Containers has been asked to create an account management dashboard
displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
A. Joined reports on a dashboard

Q. Which three password options are available for the administrator to set on content deliveries? (Choose
three.)
A. 1. Password protection is required
2. Password protection is optional and defaults to ON
3. Password protection is optional and defaults to OFF

Q. A user changes roles from an EMEA sales representative to a US sales representative. How will this impact
the ownership-based sharing rules for the user's records?
A. All of the ownership-based sharing rules are recalculated

Q. Which two deployment tools can be used to deploy metadata from a Developer Edition organization to
another organization? (Choose two.)
A. 1. Salesforce Extensions for Visual Studio Code
2. Ant Migration Tool

Q. Which two permissions need to be enabled to set up entitlement management, including milestones,
entitlement processes, and entitlement templates? (Choose two.)
Or
Which permission do you need to manage entitlements? Choose two answers. * (1 Point)
A. 1. Manage Entitlements
2. Customize Application

Q. Universal Containers wants only users from the sales department to have access to price books. How can
an administrator meet this requirement?
A. Manually share each price book to the sales users' profile

Q. If the OWD setting is changed to ‘No Access’ or ‘View Only’, the Sharing button is added to the page. This is
for Salesforce Classic only. With manual sharing, access can be granted to groups, roles and users
Which two statements are true about the creation of entitlement processes? (Choose two.)
A. 1. the Manage Entitlements permission must be enabled
2. Entitlement versioning allows changes to existing entitlement processes

Q. What should an administrator consider when setting up salesforce entitlements? Choose 2

A. 1. The service level agreements related list on a case gives support agents access to contract
details.
2. Salesforce entitlements require an entitlement process with milestones and milestone
actions.’
Q. What declarative tool fete administrators test Lightning email temples and automations in a sandbox
environment and then move what's successful to a production environment?
A. Change Sets

Q. Universal Container (UC) is considering using Communities. Each partner is associated with a product and
will need a separate community? Some partners will need to access to more than one community. What are
two consideration an administrator should be aware of?
Choose 2 answers
A. 1. The org limit of 100 communities includes active, inactive, and preview communities.
2. Community license choice of member-based or login-based.

Q. How can content types be used in CRM Content? (Choose two answers.) * (1 Point)
B. With validation rules, to capture complete data
D. With content fields, to control the content detail page layout

Q. An administrator must select milestones from an existing list of available milestones. * (1 Point)
A. False

Q. You can cancel pending actions in the entitlement process queue

A. True

Q. Which actions can you add to a milestone? (Choose three answers.) * (1 Point)
A 1.Success actions
2.Warning actions
3.Violation actions

Universal Containers wants customers who buy the Freight Container product to be billed in monthly
instalments. How should an administrator meet this requirement?
A. Create a default revenue schedule on the product.

Q. Universal Containers is using approval process with email notifications to streamline administrator
process. A new approval process has been written that allow for delegated approvers. In testing, resulting
show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot?
A. 1. Verify that each approval step is set to allow delegated approvers.
2. Verify that the email was sent in the setup Audit Trail. (Optional)
3. Check the delegated approver’s user settings.
Q. An administrator at Cloud Kicks has created a new custom Shoe object in the sandbox with two custom
fields called Laces and Finish. The administrator is now preparing to deploy the entire custom object from the
sandbox to the production instance.
What should the administrator do to ensure the custom object is property deployed to production?
A. Deploy the custom object and manually recreate the custom fields.

Q. UC has engaged a developer to create a custom Apex Rest service that is used by external systems to
manipulate data in salesforce. Which two methods can the administrator use to grant permission to use the
Apex Rest service to the users of the external systems?
Choose 2 answers
A. 1. Update the profile for the external systems to include access to the Remote site settings that
correspond to the apex Rest services.
2.Create a Connected App and a new permission set to grant access to the Apex Rest services.
Assign the permission set to the users for the external systems.

Q. Universal Containers uses Enterprise Territory Management to assist with the assignment of records. Each
territory has only one user assigned. A sales rep converts a lead to an opportunity and the lead owner belongs
to the same territory as an account that the opportunity was converted to.
What is the expected assignment of the opportunity?
A. The opportunity is assigned to the same territory as the account, and the opportunity owner is
the sole member of the territory.

Q. Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED
organization? Choose two answers.
A. 1. Force.com IDE
2. Force.com Migration Tool

Q. When an administrator enables customizable prebuilt entitlements, which three options are automatically
created? Choose 3 answers
A. 1. One escalation rule
2. Three milestone types
3. One SLA process

Q. Universal Container has an active process that assigns a task to sales operations once an opportunity is
won. Sales Ops is reporting that he tasks are missing.
Which two tools should the administrator use to determine the problem? Choose 2 answers
A. 1. Debug Log
2. Monitor time based workflow

Q. Which two results can be expected it an administrator uses Data Loader to transfer ownership of account
records? Choose 2 Answers.
A. 1. All ownership-based sharing rules for the records are recalculated.
2. All manual sharing is removed from the records that are transferred.
Q. Which two features of Enterprise Territory Management are available in the Salesforce1 mobile app?
Choose 2 answers
A. 1. View a list of assigned territories on the account.
2. Assign an account to a new parent territory.

Q. Which of the following data enrichment options is available to a system administrator through the Social
Accounts, Contacts, and Leads feature? * (1 Point)
A. Use Twitter to view recent tweets posted by a contact

Q. In Lightning, an opportunity pipeline report listing opportunities by sales representative shows multiple
opportunities written for the same account. The sales Manager would like to know how many individual
account each representative has written business for.
How should the report be identified to include the number of individual accounts represented by
representative?
A. Create a custom summary formula and group by account.

Q. Cloud Kicks wants to understand the implications of archived Activities.

Which two considerations should an administrator communicate regarding archived Activities? (Choose
two.)
A. 1.Closed tasks created more than 365 days ago with no due date are archived.
2.Events that ended more than 365 days ago are archived.

Q. A salesforce user has created a lightning report that lists all customer support cases. Other users can
change the date range but are NOT allowed to changed case statuses.
How can the report creator configure the report to meet these requirements?
A Save the report in private folder and grant Read Only access to the folder.

Q. When an opportunity with a least one opportunity product close wins, Universal Containers requires that
an Invoice record be created with Invoice_Line_item_c records for each Product on the Opportunity.
How should an administrator implement this request?
A. Use Einstein Next Best Actions.

Q. Cloud Kicks has an app that should only be used in the VIP showroom. Which feature should an
administrator use to permit access to the app?
C. Session-Based Permission Set

Q. Universal Containers wants to implement a recruiting application using an application custom and a
position custom object. Each position record may have many applications associated with it.
What solution should the administrator recommend to ensure applications are retained even if the position is
removed?
A. Create a lookup field on Applicant.
Q. What type of data can be migrated between environments using change sets? Choose 2 answers
A. 1. Custom fields
2. Email templates

Q. Which three types of prices can the system administrator set for an organization's products? (Choose
three.)
A. 1. Sales prices
2. Standard prices
3. List prices

Q. The Marketing Manager has requested that a field be added to each account that displays the number of
contacts associated with the account. The manager wants to use this field as part of an email marketing
segmentation strategy. How can this requirement be met?
A. Create a custom field on the account. Use an Apex trigger to update the field when contacts are
added or deleted

Q. What can an administrator do to enable customer-submitted service requests? Choose two answers. * (1
Point)
A. 1. Enable live agent on the company website
2. Enable chatter answers

Q. What access can users have to Accounts and Opportunities when territory management is enabled? * (1
Point)
B. View Account records regardless of the account record owner

Q. Which two types of data can a sales representative access from the Forecasts tab when using Collaborative
Forecasts? (Choose two.)
A. 1. Forecast amount for each forecast category
2. Opportunities that make up each forecast amount

Q. Universal Containers uses Territory Management to manage its sales territories. Territory managers and
sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set
to private.
Which three permissions should be granted to territory managers? (Choose three.)
A. 1. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns
the accounts.
2. View All opportunities associated with accounts in the territory, regardless of who owns the
opportunities.
3. Edit All opportunities associated with accounts in the territory, regardless of who owns the
opportunities.
Q. Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of
$1, What type of product scheduling should the CK administrator set up to accurately capture that
information?
A. Quantity and Revenue Schedules.

Q. When a lookup relationship is created between two objects, which three options can the administrator
select to help manage situations when a lookup record is deleted? Choose 3 answers.
A. 1. Do not allow deletion of a lookup record that is part of a lookup relationship.
2. Delete the related record also.
3. Clear the value of the lookup field.

Q. How can you, as a System Administrator, enforce standardization of tags in libraries? Choose two
answers.* (1 Point)
A. 1. Enable restrictive tagging
2. Guided tags

Q. The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead
Status of "Open" before the status changes to another value. Additionally, the sales team has requested the
status value be changed with fewer clicks.
What should the administrator do to meet this requirement?
B. Use a formula field to calculate the difference between the current and created date when the
status changes through inline editing.

Q. An administrator has initiated the process of deploying changes from a sandbox to the production
environment using the Visual Studio Code.
Which three pieces of information must be supplied to Visual Studio Code during this process? Choose 3
answers. * (1Point)
A 1. Deploy the metadata components using a SFDX command
2. Set the environment as the default environment
3. Authorize the environment into which the changes will be deployed

Q. Universal Containers wants to allow community visitors to submit support cases without logging into the
community. Which two features are required to implement this request? Choose 2 answers
A. 1. web-to-case
2. New case quick action

Q. The administrator of Universal Containers is testing an approval process in a recently refreshed Developer
Pro sandbox and is finding that none of the notification emails are being sent to the approvers. What could be
the cause of this? Choose 2 answers
A. 1. The Deliverability Access Level setting is incorrect
2. The email addresses for the users are incorrect
Q. What are two considerations when setting up Salesforce Content? Choose 2 answers. (Review the Ans)
A. 1. A validation rule can ensure a description is required for all contributed content.
2. The content type determines which fields appear on the content Detail page layout.

Q. Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to
an end user.
* (1 Point)
A. True

Q. What is the maximum file size that can be uploaded in CRM Content? * (1 Point)
A. 2GB

Q. Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and
efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their
subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline.
Which two settings should be enabled to meet this requirement? Choose 2 answer
A. 1. Manager adjustments
2. Owner adjustments

Q. Universal Containers wants to implement a new entitlement process for premier support accounts. This
support includes phone contact with the customer every 24 hours from the time the case is created for as
long as it remains open.
How should an administrator configure this requirement?
A. Enable milestone tracker

Q. Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator needs
to correct a spelling error in the displayed text in one of the Lightning web components.
What is the recommended tool to make the change?
A. VisualStudio Code

Q. A request was made to import a spreadsheet of new Campaign Members. He system administrator started
Data import Wizard but the
Campaign Members object was unavailable as a choice. What is causing as a choice.
What is causing this occur?
A. The Compaign Member option is only available for Update.

Q. Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other
day.
Which two sandboxes should be used in this instance?
Choose 2 answers
A 1. Developer Pro
2. Developer
Q. As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user’s profile
has been changed and who changed the data.
What should the administrator review to meet this requirement?
A. Setup Audit Trail

Q. Northen trail Outfitters (NTO) wants to change the current master-detail relationship between Shipments
and Opportunity to a lookup relationship. The system administrator has made the necessary changes in a full
sandbox and has successfully tested them against NTO's data.
Now that the changes are ready to implement in production, what should the system administrator do next?
A. Add the components to an outbound change set and deploy it to production.

Q. What would prevent a user from syncing a quote with an opportunity?

A. The quote has a validation rule preventing it from being updated.

Q. Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a
Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user
accidentally deleted the Account, Product, and related Review records.
How should the deleted Review records be restored?
A. Restore both the Account and Product master records from the Recycle Bin.

Q. An administrator created a new custom object. When trying to upload new records to the custom object
using Data Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?
A. Confirm the object is marked as deployed and not in development.

Q. An administrator at Universal Containers has been asked by the compliance team to understand end track
various sensitivity levels for its data In Salesforce. The administrator has enabled Data Classification end
configured appropriate sensitivity levels. The compliance team would Ike a report showing field level
sensitivity and classification.
What should the administrator recommend?
A. Configure a custom Data Classification and Metadata report type.

Q. Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:
• B2B customer
• B2C Customer
• External Partner
There are two record types for leads:
• B2B Lead
• B2CLead
The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and
External Partner account record types are available choices on the Conversion Layout.
What should the administrator do to correct this issue?
A. Build a process that updates the record type field to B2C Customer after conversion.
Q. AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its
org. The administrator suggests utilizing Salesforce Shield.
What should the team consider before Implementing Salesforce Shield?
A. Shield Platform Encryption can be used with custom metadata types.

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The
administrator suggests using Salesforce Knowledge to meet this requirement.
What are three reasons CK should utilize Data Categories when creating articles in Knowledge?
Choose 3 answers
A. 1.Data Categories help organize the Knowledge base content displayed.
2.Data Categories provide a way to secure access to the Knowledge base content.
3.A Knowledge article can be tagged to more than one Data Category.

Q. Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being
created from within the sales team that will be assigned all renewal opportunities. These users will need to
see all closed won opportunities while keeping the account private.
How should the administrator meet this requirement?
A. Create a public group for the renewals team and create a criteria based sharing rule on
Opportunities.

Q. Cloud Kicks users report receiving an "Apex CPU time limit exceeded" error message when attempting to
close certain opportunity records. This does not occur on every opportunity record change or for every user.
What is the recommended method for the administrator to identify the cause?
A. Enable Debug Logging for users.

Q. A custom object called Item has a many-to-many relationship with the Account and Quota objects. At Cloud
Kicks, account owners are changed frequently while ownership of Quota records remains unchanged. When
an account owner is updated, the new account owner can only see Item records if they are also the owner of
the Quota record.
What step should the administrator take to give access to all Item records?
A. Give the account owner Read access to both the Account and the Quota objects.

Q. Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports.
The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by
Account Owner, records are now missing from several Opportunity components.
What is the recommended way for the system administrator to resolve this issue?
A. Add a cross-filter to the Opportunity source reports.

Q. Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The
system administrator has written an assignment rule to distribute these leads to the correct owners or
queues.
Which two tools should the administrator use to update the owner of these leads? (Choose two.)
A. 1. Mass Update
2. Bulk API
Q. The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects
and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new
object and field wizards, but also notices some limitations.
What needs to be configured from the object manager instead of Schema Builder?
A. Add custom fields to the page layout.

Q. The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a
new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a
different record type.
What is likely causing the record type discrepancy?
A. The Automated Case User needs permissions to the new record type.

Q. When an Account has more than five open opportunities over US$10,000, the sales rep should have an
option on the Account page to start the escalation process to allocate additional resources.
Which two configurations should the administrator create?
Choose 2 answers
A. 1. Component Visibility filter
2. Roll-Up Summary field

Q. AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales
director, and sales operations members. The organization-wide default for all objects is set to Private.
Members of the operations team for the East region need access to all the accounts and opportunities in the
region.
How should the administrator configure this requirement?
A. Utilize territory management to add the operations team to the East territory.

Q. Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel
system. Customers want to know what the different configuration options are. Sales management wants to
ensure the opportunity pipeline is as accurate as possible. What should sales reps do to ensure their quotes
and opportunities reflect their sales?
A. Update the quote record each time the customer requests a different product configuration,
and clicks the sync button to update the opportunity.

Q. Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be
stored in a custom object. Only finance team members should see the related financial information about the
account.
What kind of field should the administrator create in the custom object?
A. Master-Detail Relationship
Q. An administrator wants to determine if brute-force password attacks are being used against the org. A
brute-force attack is when multiple password combinations are attempted in a short time period.
Where should the administrator look for more information?
A. Login Forensics

Q. Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website.
Managers receive a report of all cases created last week. Managers would like a way to easily see in the report
if the customer refers to the new shoe line in the case subject.
How should the system administrator modify thr report meet this request?
A. Include a contains filter on Subject.

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been
created with the necessary configuration and dat a. The administrator needs to create 10 now environments
with the same metadata and data for each user.
What should the administrator do to meet the requirements?
A. Use the existing sandbox as a sandbox template.

Q. The accounting team at Universal Containers is looking to roll out two new custom objects: a parent
Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should
be updated to reflect the current outstanding value of the Invoice.
What should the administrator do to build this functionality?
A. Create a master-detail relationship on the Payment with a Roll-up Summary field on the
Invoice

Q. The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The
information captured
includes customer name, address, purchase and installation dates, configuration specs, and additional
installer instructions.
UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?
A. Use Salesforce REST API to create the object and also import the data.

Q. Cloud Kicks needs to track government-issued identification numbers for its customers. The security team
requires that the identification number cannot changed by users and must be masked when displayed, except
the last two digits.
Which two recommended configurators should administrator create? Choose 2 answers
A. 1. Enable Shield Platform Encryption.
2. Configure a Field Encryption Policy