User Manual

Help document on ePayOne User Portal

Corporate Information System Department

Indian Oil Corporation Limited
Corporate Business Technology Centre
Plot No 83, Sector 18, Gurgaon 122001
Haryana

Version 1.0
Release date: 16.08.2021

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 Online portal for receiving Miscellaneous Payment
An In-house online portal https://epayone.indianoil.in/ has been developed by
our Corporate Information System department to facilitate various
miscellaneous payments (employee loan refund, vendor’s security deposit,
Payment towards Scrap sales, RTI fees, payments by customers other than
product supplies etc.) by our employees, vendors, customers and Public through
electronic mode.
For that purpose, SBI’s Payment Gateway (SBI ePay) has been integrated with
our ePayOne portal. Users can make the payment through the following modes
to the corporation.
 Internet Banking
 UPI
 Debit card (Transaction up to Rs.2000/-)
 RTGS/NEFT (User will use One-time Virtual account number generated
from this portal to complete payment within 7 days from Non-SBI through
branch or online)
 Credit card (Transaction charges @0.75% will be collected from users by
SBI)

On completion of payment process, payment status will be communicated to

the user whether the payment is success or failure or in process through
message. Successful payment details will flow to SAP for generation of cash
receipt.
Cash receipt updation in the portal may be 1-hour (approx.) as of now and it may
take maximum time up to 8 days in the case of payment through RTGS/NEFT and
maximum time up to 2/3 days in the case of other remaining payments modes.
Cash receipt details will be sent from SAP to the portal and the user will get
intimation on confirmation of cash receipt in their registered e-mail ID.
Thereafter, registered users can download the cash receipt from the portal
under payment history at any point of time.
Some instances, transaction may be failed but user accounts may get debited.
This may be to Network/ communication issue, and for those cases, refund will
be made to the users within 10 days after completion of the reconciliation.

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New User Registration & Selection of user name
In the case of Registered users, users are required to register under the relevant
category in the portal on one time basis. User’s e-mail ID will be validated
through OTP. Once user ID created, the user will login to the portal with their
credentials.
Sr. No. User Category Username - design
1 Employees (Existing) 8-digit employee code (Prefix zero to be added)
2 Employees (Retired) 8-digit employee code (Prefix zero to be added)
3 Transport Contractors - Own 8-digit SAP vendor code
4 Transport Contractors - Other OMCs e-mail ID
5 Vendors - Suppliers & Contractors 8-digit SAP vendor code
6 Customers (Other than Scrap sales) 6-digit SAP customer code
7 New RO Dealership applicant e-mail ID
8 New LPG Distributorship applicant e-mail ID
New Vendors & Transporters (No
9 IOCL Vendor code) e-mail ID
Other Users (including RTI) - RTI
10 fees/Others e-mail ID
11 Scrap Customers 6-digit SAP customer code

Home page - https://epayone.indianoil.in

Users will click New Registration (Right side top) – User will select the user
category and enter their user ID.

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User ID for employee, customer & Vendors will be SAP code and the same will
be validated in SAP and for others, entered user ID is exist or not?

A Pop- up message will appear to confirm the name of the user as per SAP. If
the name is correct, user will click “Yes” and if the name is incorrect, the user
will check the entered username (SAP code)

After validation, user will enter the following details Name, Select State,
mobile no, E-mail ID, Password & Captcha. Password should be minimum 8
characters. One Numeric, CAPS, Special Character is mandatory.

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User will receive OTP in the provided mobile number and users are required
to enter the same the following screen and click submit.

After validation done, a pop up message will appear – User is Registered

successfully with user ID …..

Now, the registered user can login using their login credentials.

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If the users forget their password, they can reset the password after OTP
validation through their registered e-mail ID using Forgot password option
available in login page.
Initiation of New Payment by registered user
The registered users will login in the portal under their relevant user category
with the login credentials. After successful login, user will have the option of
New Payment, Payment history & Logout.
User will initiate the new payment and they are required to select or provide the
following information and thereafter, their mobile number will be verified
through OTP.
Information Select/Provide
Payment Type
(Purpose) Select from the dropdown
Company code Select from the dropdown
Location type Select from the dropdown
Location code Select from the dropdown
User will enter any additional information which may like to
Remarks
communicate like PO No., TT no., Tender ref etc.,
GST registration Mandatory for certain types and Optional for remaining
number types
Mobile No. To be entered by the user
To be entered by the user for the amount is required to be
Amount Rs.
remitted
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If there is no location code is available for selection for the selected location
type, users are advised to select the appropriate another company
code/location type.
Now, the click the option – “New Payment “

Users will select the relevant payment type, company code, location type,
location code, enter remarks (optional) like TT no, PO/tender no, advt. ref. etc,
GSTN – Optional, (mandatory for certain payment types), Mobile No, amount
and click Make payment. If there is no location code is available for selection
for the selected location type, users are advised to select the appropriate
another location type.

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Users will enter the OTP received in the mobile number. In the case of
employees, mobile number as per SAP/ESS is to be provided at the time of
payment or otherwise they will get error message. After validation of OTP,
users will be redirected to SBI payment gateway portal for completion of their
payments by selecting their desired mode of payment.
Users are advised to note the order no. which will appear in the SBI ePay portal
page and this reference number may be required to be quoted in their future
correspondence with corporation or SBI, at the time of referring issue, if any.

In the case of UPI payment mode, the following screen will appear. Users will
visit their UPI app (BHIM/PaytM/AmazonPay etc., to approve their payment
within 5 minutes.

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Payment Status after completion of the payment
Users will be intimated about the status of the payment whether the payment
is successful or failed or payment in process. If the payment status shows “In
process” and amount debited to account, users are advised to wait for 6 hours
as the bank will update the status. In the case of failure in the payment, users
are required to re-initiate the payment again.
If the payment is success, the following screen will appear

If the payment is failed, the following screen will appear.

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Payment History & Cash receipt download
Registered users can check the status of their payments during the selected
period using the option “Transaction history”. For all the successful
transactions, users can download their cash receipt in PDF format from this
portal.

Model - Cash receipt

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Initiation of new payment under Direct Payment option (Users not registered)
Certain users like Govt. dept may not prefer to register and they may need to
make payment through online. For those users, may use this “Direct Payment”
option without registration process. User will enter their Valid SAP code of
employee, customer & Vendor, or valid e-mail ID.

Users are required to provide their e-mail ID, Name, State, Mobile No. apart
from the following information.
Information Select/Provide
Payment Type
(Purpose) Select from the dropdown
Company code Select from the dropdown
Location type Select from the dropdown
Location Name Select from the dropdown
User will enter any additional information which may
Remarks
like to communicate like PO No., TT no., Tender ref etc.,
GST registration Mandatory for certain types and Optional for remaining
number types
Mobile No To be entered by the user
To be entered by the user for the amount is required
Amount Rs.
to be remitted

If there is no location code is available for selection for the selected location
type, users are advised to select the appropriate another company
code/location type.

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After completion of OTP validation for mobile number, users will be redirected
to SBI payment gateway portal for completion of their payments by selecting
their desired mode of payment.
Users are advised to note the order no. which will appear in the SBI ePay portal
page and this reference number may be required to be quoted in their future
correspondence with corporation or SBI, at the time of referring issue, if any.

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In the case of UPI payment mode, the following screen will appear. Users will
visit their UPI app (BHIM/PaytM/AmazonPay etc., to approve their payment
within 5 minutes.

Payment Status after completion of the payment

Users will be intimated about the status of the payment whether the payment
is successful or failed or payment in process. If the payment status shows “In
process” and amount debited to account, users are advised to wait for 6 hours
as the bank will update the status. In the case of failure in the payment, users
are required to re-initiate the payment again.
If the payment is success, the following screen will appear

If the payment is failed, the following screen will appear.

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Payment Summary
Users will be intimated about the status of the payment whether the payment
is successful or failed or payment in process. If the payment status shows “In
process” and amount debited to account, users are advised to wait for 6 hours
as the bank will update the status. In the case of failure in the payment, users
are required to re-initiate the payment again.
Note: As of now, this payment portal has been developed for Marketing division
and it will be extended for other divisions shortly in the next Phase.
Users Grievances
In case of any other issue/problem, the users are advised to write a mail to the
following e-mail ID on any issue like unable to register, cash receipt not
generated, pending refund etc., and the issue will be attended within 2/3 days.
The user may provide the username, transaction reference number with the
issue/problem faced by them.
[email protected]

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