Room Status Reporting

A room status report is like a hotel's housekeeping to-do list. It helps the hotel staff keep track
of the condition of each guest room and whether it's ready for the next guest or not. This report
is super important because it ensures that hotel rooms are always clean, tidy, and available for
guests when they need them.

Generally, Room status codes are used in the hotel industry to quickly convey the condition or
status of a guest room. These codes help hotel staff, particularly housekeeping and front desk
personnel, to understand the current state of each room at a glance. Here are some common
room status codes and their meanings:

Stayover: The guest is not expected to check out today and will remain at least one
more night.
On-Change: The guest has departed, but the room has not yet been cleaned and ready
for sale.
DND - Do Not Disturb: The guest has requested not to be disturbed
Cleaning in progress: Room attendant is currently cleaning this room.
Sleep-out: A guest is registered to the room, but the bed has not been used.
On-Queue: Guest has arrived at the hotel, but the room assigned is not yet ready. In
such cases, the room is put on Queue status in-order for the housekeeping staff to
prioritise such rooms first.
Skipper: The guest has left the hotel without making arrangements to settle his or
her account.
NB – Occupied but no Baggage
Vacant and ready: The room has been cleaned and inspected and is ready for an
arriving guest.
Out of Order (OOO): Rooms kept under out of order are not sellable and these rooms
are deducted from the hotel's inventory. A room may be out-of-order for a variety
of reasons, including the need for maintenance, refurbishing and extensive
cleaning etc.
Out of Service (OOS ): Rooms kept under out of service are not deducted from the
hotel inventory. This is a temporary blocking and reasons may be bulb fuse, TV
remote not working, Kettle not working etc. These rooms are not assigned to the
guest once these small maintenance issues are fixed.
LO - Lockout: The room has been locked so that the guest cannot re-enter until he or
she is cleared by a hotel official.
DNCO - Did not check out: The guest made arrangements to settle his or her bills (
and thus not a skipper), but has left without informing the front desk.
DO - Due Out: The room is expected to become vacant after the following guest
checks out.
CO - Check-Out: The guest has settled his or her account, returned the room keys and
left the hotel.
LC - Late Check out: The guest has requested and is being allowed to check out later
than the normal/standard departure time of the hotel.
EC - Early Check-in: Guest has requested for an Early Checkin and is being allowed
to check-in earlier than the normal/standard check-in time of the hotel.
 VC - Vacant and Clean - Room is Vacant and Cleaned by the housekeeper.
VD - Vacant and Dirty - Room is Vacant and Dirty.
VR - Vacant and Ready - Room is Vacant and Ready for Check-in
V – Vacant
L - Luggage in Room but Bed Unused
UR – Under Repair
DL – Double Lock
NC – Not cleared though departure has taken place

So, why is this report useful?

• Organization: It keeps everything in order and helps the hotel staff know which rooms
need attention.
• Efficiency: It helps the housekeeping team work efficiently by knowing which rooms
are a priority.
• Prevents Mistakes: It prevents mix-ups like giving a dirty room to a new guest.
• Guest Satisfaction: It ensures that rooms are clean and ready when guests check in,
making them happy.
• Maintenance: It helps track rooms that need maintenance, so the hotel can fix things
quickly.
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So to conclude, the room status report is one of the most important report in a hotel's operation,
making sure everything runs smoothly and guests have a great stay.

Setting priority of scheduling cleaning

A GRA may have to service anywhere between 12 and 16 rooms in a day depending on the
elaborate work in the rooms. After the GRA finishes servicing one room, he/she informs the
floor supervisor that the prepared guestroom can be inspected. The proper order of the daily
cleaning/servicing of guestrooms by the GRAs is;

1. Guestrooms whose occupants requested for early make up. (Guest request has to be
honoured first)
2. VIP, VVIP rooms.
3. Checkout rooms blocked for arrivals. (So that the guest need not wait for
checking in the room)
4. Check out rooms. (Makes more rooms available for sale by Front desk)
5. Stay overs (In-house guests, who usually go out in the day for business or
tourism and we can clean without disturbing the privacy of the guest)
6. Rooms that had a DND card displayed in the morning but has been removed
now.
7. Rooms due to become check outs much later in the day. (If cleaned early, then
need to be cleaned again post check-out)
8. UR (Under Repair) and OOS (Out of Service) Prioritize repairs as necessary but with
lower urgency if rooms are not immediately needed.