Letters are of two types –

1. Formal Letter
2. Informal Letter

What is an Informal Letter?

What is an Informal Letter - An informal letter, also referred to as
a friendly letter, is a personal letter written to friends or relatives
(Informal letter to a friend).
What is a Formal Letter – A formal letter, also referred to as official
letter, Business letter.

Difference between Formal letter and Informal

letter
Formal Letter And Informal Letter - The formal letter is written for
business or professional purposes with a specific objective in mind. It
uses simple language, which is easy to read and interpret. On the
contrary, informal letters are written to friends and relatives for
personal communication and require a casual or emotional tone.
The size of a formal letter should be concise; that does not include
irrelevant matters. In contrast, the informal letter can be lengthier.
Formal letters are used for writing letters to business contacts, i.e.
partners, suppliers, customers, clients, etc. , college or institute,
employer, professionals, etc. As against this, we write informal letters
to friends, relatives, acquaintances, etc.

Types of Informal letter

1.Letter to parents
2. Letter to siblings
3. Letter to friends
4. Letter to classmates
5. Letter to neighbours
Informal Letter Format
Informal Letter Format - There is no set format for an informal
letters. But there is a general pattern, some conventions that people
usually follow. We will be looking at this pattern and certain tips on
how to write effective and attractive informal letters. These can act
as guidelines when you are drafting a letter; they are not hard and fast
rules. Let us begin

Informal Letter Format - Address

The first thing to write is your address, i.e. the address of the writer
(basically, the sender’s address). We usually write the address on
the left-hand side of the page at the very top. The address should be
accurate and complete.
No.10 Car Street,
Salem-1
25-09-2024

Informal Letter Format - Date

Next just below the address we write the date. This allows the reader
to have a reference as to when the informal letter was written. He can
then relate better to the contents of the letter. The date, preferably,
should be in expanded form.
25-09-2024
25th September 2024
September 24th 2024

Informal Letter Format - Greeting

Now since you know the person you are writing to, the greeting can
be informal as well. If it is a friend or someone close to your age you
can greet them by their first name, like “Dear Alex”.
If you are writing to your relative like your mother/father/aunt/uncle
etc, you may greet them as such, for example, “Dear Mom”. And if
you are writing to an elder person, someone you respect greatly you
can address them as Mr or Mrs. Like say for example you were
writing a congratulatory letter to your teacher, it can be addressed
as “Dear Mrs. Alex”.

Informal Letter Format - Introductory Paragraph

And now we begin writing the actual letter. The introductory
paragraph sets the tone for the whole letter. You might begin by
asking the recipient about their well being. Or you may say that you
hope the letter finds them in good health and great spirits. The
opening of informal letters should be casual and comforting. It must
not be formal and direct as in business letters.

Body of the Letter

The letter overall should maintain a friendly tone. But you have to
adjust the language and the wordings according to who you are
writing to. With a friend, you can afford to be very casual and flippant
even. But if you are writing to an elder relative, you must be extremely
respectful and considerate.
One way to determine the tonality of your letter is to remember how
you talk to the person in a conversation. And then apply the same
syntax and sentiments to the letter.

Informal Letter Format - Conclusion

In the conclusive paragraph sum up the reason for writing the letter,
i.e. summarize the letter. Say a meaningful and affectionate goodbye
to the reader. And do not forget to invite the reader to write back or
reply to your letter. It shows an intention to keep the conversation
going.
Leave Taking
(Friends, Family Members ) -Yours lovingly,
(Officers , Superiors , Business people) – Yours faithfully, Yours
Obediently, Yours Sincerely, , Yours Truly.
Signature
There is no one way to sign off informal letters. Since they do not
follow a strict format, you may sign off as you please. Some
commonly used phrases are

i. Lots of Love
ii. Best,
iii. Best Wishes,
iv. Kind Regards,
v. Kindly,

Pick the one that best suits the occasion and then simply signs your
name below the greeting.
Superscription
To Address

Informal Letter Format

The following points need to be followed while writing an Informal
letter-
a) An Informal Letter does not strictly follow the prescribed Format.
b) The language of an Informal Letter must be friendly and casual.
c) An Informal Letter can have extra information.
d) The Subject line is not required in an Informal Letter.
The Informal Letter Format is as follows –
1. Address: The address of the sender is followed by that of the
receiver.
2. Date: The date is written below the address after leaving one line.
3. Salutation / Greeting (Dear / Hi / Hello)
4. Body: The matter of the letter is written here. It is divided into 3
paragraphs as follows -
a) Paragraph 1: beginning
b) Paragraph 2: Main content.
c) Paragraph 3: ending
5. Sender’s name and signature.

Address
Date

Salutation

Body of the letter

Sender’s Name and signature

The breakup of 8 marks for letter writing.

Format 03 mark
1. sender's address,
2. date,
3. receiver's address,
4. subject / heading,
5. salutation,
6. Complimentary close.

Content 03 marks

Expression O2 marks:
1
i. grammatical accuracy, appropriate words and 1
spelling
 ii. coherence and relevance of ideas and style

Total 08 marks

[Note: - No marks are to be awarded if only the format is given. Credit

should be given for the candidate's creativity in the presentation of
ideas. The use of both the traditional and the new format is permitted.
Mixing of formats is not permitted.]

Question 1: Write a letter to your friend congratulating him/her

on his/her success in UPSC Examinations
Answer:
B-32, sector-11
Rohini
New Delhi-110034
July 10, 2018
Dear Mullai,
My happiness knew no bounds when I got to know that you have
topped UPSC Examination and achieved your dream. I felt so pleased
that I wish I were there to congratulate you personally.
The result has proved that hard work, determination and
perseverance bring good results. You were so laborious and
passionate about it. I know you were very nervous too, but I was
always very confident that you would come out with flying colours. I
apologise that I couldn’t even attend the celebration party despite my
wishes.
Hope to see you soon. Please be encouraged and continue your hard
work. Your future is very bright. My parents and elder sister have sent
lots of love and heartiest congratulations.
With lots of love and best wishes.
Yours lovingly,
Sherin
Question 2: Write a letter to your friend who just met with an
accident informing him about his speedy recovery in a consoling
tone in about 120-150 words. You are Ravi.
Answer:
129, Navyug Apartments
Pitampura
Delhi-110034
September 30, 2024
Dear Rudra
I hope this letter finds you in the best of spirits. When I visited last
week, you seemed a little bit depressed.
Come on boy, you should thank God for giving you a fresh lease of
life. Everything is going to be fine very soon. I even talked to your
doctor this morning and he told me that you are out of danger now.
You will have to remain in the hospital for a few more days but that is
not something you should be concerned about. Your family and
friends are there for you.
Don’t forget that life is a mixture of joys and sorrows. By the way, all of
us have decided to celebrate your recovery as soon as you come
home you will be throwing a party the day you come back home from
the hospital. Hope to see you soon. My parents and younger sister
have sent you lots of love and wishes.
Wish you a speedy recovery!
Yours truly
Ravi
3. You are Garima / Gaurav. Write a letter to your friend Sanjana /
Sanjay, inviting her / him to your birthday party. Give details
regarding the day, time, venue, etc. Add interesting details like
theme, dress code, etc.

45, Jan Marg

Delhi.
33, Khan Gali
Delhi.

Date: 21 August 2018

Dear Sanjay

Hi! You are invited to my birthday party on 25th August.

The party will be at Archie’s Place, Nehru Park from 4:00 to 7:00
PM. As the party is based on the ‘Spiderman’ theme, please wear a
dress in red / black color combination. It will be fun as I have
arranged a Mask game, a ‘Spidey’ web game, and a never – seen
– before neon light and music show. I am very excited as I will wear
a special Spidey costume designed by my sister. Please come as it
will be good to have your company. Also, bring your brother
Saurav.
Waiting for your confirmation.

Gaurav

QUES 4) Write a letter to your friend to invite her to

your brother’s wedding.

ABC Apartments
Lodhi Road
New Delhi

Sep 29, 2024

Dear Dipika,

It has been a while since I have heard from you. How have you
been? I hope this letter finds you in the best of your health and
cheerful spirits.
My brother is getting married this year in December. Do you
remember his friend from office who came to attend my
birthday party previous year? It is the same girl. They have
been dating each other since then. Now both of them have
decided to tie the knot with parents’ consent and both families
are more than happy for the occasion. You are cordially invited.

The ceremonies will start from Dec 10 and continue till Dec 15.
Venue is the same ‘MAHARAJA FORT’ where we attended your
cousin’s wedding. I request you to reach a week earlier so that
we can plan and shop together. Both of us are going to have a
blast. I know you must be equally excited as I am. My mother
has already contacted your family and informed them about
the function’s date, time and venue. All of you are requested to
be present at the beautiful moment. But this is my personal
invitation to my best friend. Take out time from your busy
schedule as no excuses are allowed.

Waiting for your reply. Hope to see you soon.

Yours lovingly
XYZ

QUES 5) Write a letter to your friend Rudra inviting him

to spend the summer vacation at your place in Mumbai.
You are Sakshi/Saksham.

ABC Apartments
Lodhi Road
Mumbai
Sep 29, 2024

Dear Rudra

It has been a while since I have heard from you. How have you
been? I hope this letter finds you in the best of your health and
cheerful spirits.

As the summers are approaching, I was thinking about you

spending vacations at my place this year. We have not met
each other since our batch’s reunion in 2019 and I have a lot to
share with you since then. Currently I am placed in Infosys in
Gurugram. There is a Paying Guest facility nearby in which I am
living. So accomodation is not going to be an issue.

There are a lot of places which we can visit in Delhi. The newly
build ‘SHAHEED STHAL’ is new point of attraction. This way we
can relive our school memories which we miss a lot. If you are
free in first week of june than inform me as soon as possible so
that I can plan our holidays and itinerary accordingly. I am
waiting for your response.

Hope to see you soon.

Yours lovingly
XYZ

QUES 6) Write a letter to your mother about your

college life in hostel.
ABC Apartments
Lodhi Road
New Delhi

Sep 29, 2024

Dear Maa

It has been a while since I have heard from you. How have you
been? I hope this letter finds you in the best of your health and
cheerful spirits.

Mom, Although I miss you and whole family a lot, but what I
miss the most is the incomparably delicious food cooked by
you. I am eagerly waiting to have it again very soon. But at the
same time I want you to know that I have started adapting to
the new environment of my hostel.

People here are friendly and cooperative. Faculty is supportive

and understanding. Earlier I was feeling alone and found it very
difficult to adjust. But with the passage of time I am realizing
that it is not difficult as I thought it would be. Seniors here are
quite encouraging. I have made some new friends. We all help
each other not to feel homesick anymore. Do not worry about
me at all.

Take care.
Yours lovingly
XYZ

QUES 7) Write a letter to your uncle saying thanks for

his gift.

ABC Apartments
Lodhi Road
New Delhi

Sep 29, 2024

Dear Uncle

It has been a while since I have heard from you. How have you
been? I hope this letter finds you in the best of your health and
cheerful spirits.

I recently read the book you gifted me on my birthday. All these

days I was so busy in office work that my tight schedule did not
allow me to start reading it then. Now that I have finished it, I
can say it is an incredible book. Thank you for such a wonderful
and inspirational gift. It has really changed my way at looking
life.

I have suggested my friends and family to read it once and

undergo some transformation in thinking process. Mom is very
excited to read it after my feedback. Some gifts are beautiful
beyond words. And this is one of them for sure. Looking forward
to discuss it broadly with you as always.
Hope to see you soon.

Yours lovingly
XYZ

Formal Letter
A Letter written for a formal purpose is called a Formal letter. It
addresses a serious issue. Let us discuss the types of formal letter

Types of Formal Letter - Letter Writing to

Editor, Letter Writing to Principal
1. Letter to the editor
2. Letter to the Government
3. Letter to the police
4. Letter to the principal
5. Order letter
6. Complaint letter
7. Inquiry letter
8. Business letter
9. Application letter for job
10. Letter to the Bank manager
11. Invitation letter
12. Resignation letter
13. Leave Application
14. Leave Application for marriage
15. Leave Application for maternity
i. Business or official letters (for making enquiries, registering
complaints, asking for and giving information, placing orders and
sending replies)
ii. Letters to the editor (giving suggestions or opinion on issues of
public interest)
iii. Application for a job

Letter Writing - Formal Letter Format

Formal Letter Format includes:
The following points need to be taken into consideration while writing
a Formal letter-
a. A Formal Letter strictly follows the prescribed Format for Formal
Letter Writing.
b. The use of colloquial words, abbreviations, and slang language
should be restricted while Formal Letter Writing.
c. A Formal Letter must be precise and to the point.
d. The Subject line is very important in a Formal Letter.
The Formal Letter Format is as follows –
1. Sender’s address: The address and contact details of the sender
are written here. Include email and phone number, if required or if
mentioned in the question.
2. Date: The date is written below the sender’s address after Leaving
one space or line.
3. Receiver’s address: The address of the recipient of the mail (the
officer/principal / Editor) is written here.
4. The subject of the letter: The main purpose of the Letter forms the
subject. It must be written in one line. It must convey the matter for
which the letter is written.
5. Salutation (Sir / Respected Sir / Madam)
6. Body: The matter of the letter is written here. It is divided into 3
paragraphs as follows -
Paragraph 1: Introduce yourself and the purpose of writing the letter
in brief.
Paragraph 2: Give detail of the matter.
Paragraph 3: Conclude by mentioning what you expect. (For
example, a solution to your problem, to highlight an issue in the
newspaper, etc).
7. Complimentary Closing
8. Sender’s name, signature, and designation (if any)

Sample of Formal Letter Format

Sender’s address

Date

Receiver’s Address

Subject

Salutation

Body of the letter

Complimentary closing

Sender’s Name, signature and designation

Complaint Letter Marking scheme

FORMAT 1
(Sender’s address, date, Receiver’s address, mark
subject/heading, salutation, complimentary close)

CONTENT 4
marks

ACCURACY 1.5
marks

FLUENCY 1.5
marks

NOTE- No marks are awarded if the only format is given.

Complaint Letter Format

SENDER’s ADDRESS- The sender’s address is usually put on the
top left-hand corner of the page.
DATE- The sender’s address is followed by the date just below it, i.e.
on the left side of the page. This is the date at which the letter is being
written. It is to be written in expanded form.
RECEIVER’s ADDRESS- Whether to write “To” above the address
depends on the writer’s preference. Make sure you write the
title/name/position etc of the receiving official, as the first line of the
address.
SALUTATIONS- This is where you greet the person you are
addressing the letter to. Bear in mind that it is a formal letter, so the
greeting must be respectful and not too personal. The general
greetings used in formal letters are “Sir” or “Madam”.
SUBJECT- Then we sum up the purpose of writing the letter in one
line. This helps the receiver focus on the subject of the letter in one
glance. It is important to underline the subject.
BODY- This is the main content of the letter. It is either divided into
three paragraphs or two paragraphs if the letter is briefer. The tone of
the content should be formal. Do not use any offensive language.
Another point to be kept in mind is that the letter should be concise
and to the point. And always be respectful and considerate in your
language. It should include-

i. Short introduction paragraph- Provide details about the product

or service that is the subject of the complaint. Include dates,
location, and the specifications about the item or service.
ii. State the issue with item or service. Provide details as to the
cause. This may include malfunction, billing issues, details that
were not disclosed, etc.
iii. Indicate how you would like them to resolve your problem.
Provide specifics about what you’re seeking.
iv. Indicate you are including copies of the transaction document.
v. Indicate you look forward to their reply within a specific time
period.

Indicate that they can contact you about the issue and provide
your contact details

COMPLIMENTARY CLOSE- At the end of your letter, we write a

complimentary closing. The words “Yours Faithfully” or “Yours
Sincerely” are used.
SIGNATURE- Here finally you sign your name. And then write your
name in block letters beneath the signature followed by your
designation. This is how the recipient will know who is sending the
letter.

Tips for Complaint Letter Writing

i. Although the motive of the complaint letter is to vent out your
grievance and frustration, it is imperative that you use a tone
that is polite and simple. Try to be formal and avoid using
offensive and disrespectful words.
ii. Make sure that you introduce yourself properly.
iii. The purpose of writing should be loud and clear.
iv. Do not deviate from the topic and write to-the-point.
v. Make sure you adhere to the format as it carries marks.
 vi. Underline the subject of the letter with a pencil. Also, underlining
the main points is very important, but it is advisable that you do it
after finishing your exam. Use a pencil and scale for underlining.
vii. Make sure you double-check for grammatical accuracy and
spellings. They carry marks.
viii. Leave an adequate number of lines between paragraphs to
make it look clean.
ix. The presentation is very important.

1. Write a letter to the Mayor of your city seeking a solution to the

problem of water logging in your area. You are Raj / Rani of Dharma
Colony, Ramgarh.

Raj
14 / 8, Dharma Colony
Ramgarh.

Date: 23 August 2018

The Mayor
Coimbatore

Subject: Complaint regarding the problem of water logging in

Sivanandha Colony

Sir / Madam

I am Raj, a resident of Sivanandha Colony. The residents of the

area are facing a lot of problems due to water logging.
Every year in the monsoon season, the area gets filled with water
as the drainage system gets choked. We have requested the area
committee many times, but the situation is still the same. The
residents’ lives have become miserable as many water - borne
diseases have spread. All the houses are submerged, and we are
facing a tough time.
Please consider the issue as serious and find a solution at the
earliest.

Yours Sincerely
Raj

QUESTION 2: You are Sanjeet of 122, Arjun Nagar, New Delhi. A

number of scooters and cars are parked in your locality without
any order, causing blockage of the streets. Write a letter to the
local Secretary of the Resident’s Association complaining
against this problem.
Answer:
122, Arjun Nagar
New Delhi
February 20, 2019
Secretary
Resident’s Association
New Delhi
Sir
Subject- Complaint regarding the issue of bad parking habits in the
locality.
I would like to drive your attention to the bad parking habits of
residents in our locality. It is
resulting in a lot of chaos and no place for parking for those who come
back late.
Despite defining the area assigned to each vehicle, cars are parked
amidst two parking spots.
One vehicle occupies the space for 2-3 vehicles leading to
mismanagement. Two-wheelers
are placed nowhere near the allotted zone. This creates problem for
other people as they
have to then spend a lot of time finding parking spots in other
localities. It induces
frustration and tension for safety of vehicles.
Various notices and warnings have been given to the rule-violators,
but to our dismay, no
betterment can be seen. I request you to take strict action as this is
leading to fights
between the residents. An effective and speedy action is expected
considering the depth of
the situation.
Yours Sincerely
Sanjeet
A concerned citizen

QUESTION 3 : Write a letter to the editor of a local daily

complaining against the school-bus drivers for rash-driving and
overcrowding of buses causing risk to the lives of
innocent school children. You are Dipti/ Deepak, C-4C Janakpuri,
New Delhi.
Answer:
C-4C Janakpuri
New Delhi
February 19, 2018
The Editor
The Tribune
Mahatma Gandhi Marg
New Delhi
Subject- Regarding reckless driving of school-bus drivers
Sir/Madam
Through the columns of your esteemed newspaper, I wish to draw the
attention of the
concerned authorities towards the grave issue of rash driving being
done by school bus
drivers that pose a threat to the lives of innocent school children and
trespassers.
Driving in a zigzag manner on packed roads, crossing speed-limits,
not following traffic lights
has become very common. Despite such strict regulations regarding
speed, none of these
drivers seem to follow them. This shows that there is lack of
implementation. This is a
menace to other road users as the bus drivers that drive at high speed
might crush down
whoever comes in their way.
By addressing this issue, it is hoped that the public awareness
towards the dangerous
of reckless driving can be raised. It is also the time for the traffic
authorities to take
stronger measures against the reckless drivers, which includes
levying heavy fines and
forfeiting of their licenses if they are found guilty of breaching the
traffic rules.
Yours sincerely
Dipti/Deepak
Q4. You are Radha G, member of NGO AWAAZ. Write a letter to the
editor of a national daily for a public movement to clean the Cauvery
river. (You must introduce yourself, describe how the people are to be
blamed for polluting the river and suggest the need for installing water
treatment plant to clean the river).
Answer
33, Park Street
Bhavani, Erode - 01
Dated: 30 Sep 2024
The Editor
Hindu
Chennai.
Subject: Need for people’s movement for a clean Cauvery River-reg
Dear Editor
I am Radha G, member of NGO AWAAZ. I am writing to you in order
to highlight the deteriorating condition of river Cauvery.
The city of Erode is getting contaminated water from river Cauvery.
The residents are to be blamed for this. They pollute the river with
garbage, sewage and filth. The river water is full of bacteria, plastic,
chemicals and other waste materials. It is unfit for consumption.
The people have been demanding a Water Treatment plant. The
authorities have not yet responded to the repeated requests.
I request you to highlight the problem in your newspaper and arouse
public interest. We all need to get together in order to get the plant set
up in the area.
Thank You
Yours sincerely
Radha G
Member AWAAZ.
QUES 5) Write a letter to the editor on the topic “STREET LIGHT
PROBLEM”?

ABC apartment
Lodhi Road
Delhi-11

Sep 29, 2024

The Editor
ABC Times
New Delhi

Respected Sir

Subject : Street light problem

Through the esteemed column of your prestigious newspaper, I

would like to draw your kind attention towards street light
problem in our area.

We have complained multiple times regarding fused street

lights but to no avail. People are facing a lot of difficulties
because of it. Road signs become completely invisible at night.
Speed breakers, potholes and manholes are not clearly visible
which makes our area more prone to lethal accidents. This
poses a huge risk to the life of citizens. It becomes very dark
and unsafe after evenings. Women and children are afraid to
step out of their house after it gets dark. CCTV cameras are
totally ineffective. Incidence of thefts are increasing
proportionately. Unsocial elements are encouraged to carry out
their activities and get away unnoticed. This is really increasing
a sense of fear among citizens. Kidnappers find such dark areas
conducive for their unholy acts.

It needs immediate action to curb this menace. This is a

request to take cognisance of this grave problem before it
takes a toll on the law and order of the society completely.
Maintenance of street lights is urgently required for our smooth
and safe life.

We would highly appreciate your support in this matter.

Thanking You
Yours Truly
XYZ

QUES 6) Write a letter to the Bank Manager for reissuing

your ATM card.

ABC Apartments
Lodhi Road
New Delhi

Sep 29, 2024

The Editor
PQR Daily
New Delhi

Subject : Application for reissuing my ATM card

This is to draw your kind attention towards a problem I have

been facing since a few months regarding my ATM card.

My ATM did not undergo any transaction for five months from
January 2024 to May 2024. Due to which it got blocked and
further transactions were denied.I consulted with concerned
authorities in bank and they advised me to to file an application
for re-issuing new ATM card under same details. I filed my
application and submitted it to the relevant counter from where
I was asked to wait for a 3-4 weeks. After the given period I
visited bank again and they asked to re-file the application. I
have filed two applications regarding the same but to no avail.
Neither I have received my ATM card nor any response.

Please inform me how long it is going to take to get my ATM

card reissued. If there is some other process to be followed,
kindly instruct me about it. I have visited bank in person
several times but it is not getting me anywhere. This is really
causing me difficulties sir. Kindly acknowledge the matter as
soon as possible.

Quick response will be highly appreciated.

Thanking You
Yours Truly
XYZ

QUES 7) Write a letter to the editor about the problem

of frequent power breakdown in your locality.

ABC Apartments
Lodhi Road
New Delhi

Sep 25, 2024

The Editor
PQR Daily
New Delhi

Respected Sir

Subject : Frequent power breakdown

Through the esteemed column of your prestigious newspaper, I

would like to draw your kind attention towards frequent power
breakdown in our locality.

Due to multiple power breakdowns in a day, people are facing a

lot of difficulties. Even after being a regular taxpayer, we are
living a life of obstructions. In modern day world when each and
everything is totally dependent on electricity, we are left with
no option but to wait. Till the power breakdown continues, our
lives stop. We feel helpless when our daily routines get
destructed. Some people have started using generators
meanwhile, adding to noise pollution and air pollution as well.

Many young people are running online business. Charging their

appliances is the main issue they face. People running mother
dairies and bakeries are totally clueless about how to keep their
refrigerators cool for so long without electricity. In summer,
high temperature makes our lives hell without fans and coolers
working. It has now become totally unbearable to live in such
unacceptable conditions. People have complained about it
several times but to no avail. Kindly acknowledge the matter
for the sake of smooth functioning of people’s life.

You are requested to do the needful as soon as possible.

Thanking You
Yours Truly
XYZ

QUES 8) Write a letter to the editor about the problem

of water shortage and supply of polluted water.

ABC Apartments
Lodhi Road
New Delhi

Sep 29, 2024

The Editor
PQR Daily
New Delhi

Respected Sir

Subject : Problem of water shortage

Through the esteemed column of your prestigious newspaper, I

would like to draw your kind attention towards the problem of
water shortage and polluted water in our area.

We have been facing water shortage since last two weeks.

Construction and repair work of pipelines is going on in our
locality. Labour indulged in maintenance work took a gap of
three days in mid delaying it even further. It has taken such a
long time that we are forced to order water tankers to meet our
daily requirements. It is creating an extra financial burden on
us. This out of the pocket expenditure cannot be bore for so
long.

Where repair work of pipelines has been finished, there people

are facing problem of polluted water supply. The water odour
and colour has made it imputable. Water of poor quality has
made people ill adding to our problems. People have
complained about it but quick action is nowhere to be seen. We
are worried as to how long it is going to take to normalise. Our
lives have been disturbed to an unbearable extent. This needs
to get acknowledged by the concerned authorities.
You are required to do the needful as soon as possible.

Thanking You
Yours Truly
XYZ

QUES 09) Write a letter to the editor about the rising

number of crimes in your locality.

ABC Apartments
Lodhi Road
New Delhi

Sep 26, 2024

The Editor
PQR Times
New Delhi

Respected Sir

Subject : Increasing number of crimes

Through the esteemed column of your prestigious newspaper, I

would like to draw your kind attention towards increasing
number of crimes in our locality.

People are feeling a sense of fear as unsocial elements are in

very high spirits now a days. There is a kind of lawlessness in
our area. Women and children find it unsafe to step out of the
their house once it gets dark. Girls and women have to be
escorted with a male member of their family. Chain snatchers
and phone snatchers are roaming freely on bikes in broad
daylight.

Number of threats have increased proportionately and eve

teasers have no fear of law and order. Street lights are also not
in good working conditions which is only helping those who are
destroying the peace in our area. CCTV cameras have not been
installed by the government. It boosts their morale to execute
crime and get away unnoticed. Such situation is affecting our
lives immensely. A sense of insecurity has already creeped in
innocent minds of young children. Immediate attention is
required to prevent it to develop into a state of anarchy.

We would appreciate your support in this matter.

Thanking You
Yours Truly
XYZ

QUES 10) You live in a small university town. Last week,

you drove to a big city about two hours away to buy a
new laptop at a good price. You worked on the laptop all
week and finished writing a long assignment that is due
shortly. However this week, the laptop doesn’t even
switch on. Write to the store.

ABC Apartments
Lodhi Road
New Delhi
Sep 29, 2024

The Manager
PQR Laptops
New Delhi

Respected Sir

Subject : Complaint regarding newly bought laptop.

This is with reference to the laptop I bought from your store on

19 sep 2024 with product id 1236789. I switched it on after
reading all the instructions carefully. Initially it was working
fine. For a week it functioned normally. But after a week it has
suddenly stopped working. I charged it thinking that it may
have ran out of battery but it is not getting switched on.

I have a presentation due next week. I prepared and saved it on

my laptop. It will be of great loss to me if I can not recover it on
time. I do not have enough time to prepare another one from
scratch. Since my laptop is still in warranty period. Send your
personnel to resolve the issue as soon as possible. My contact
details have been enclosed. I need a quick response from your
side.

Waiting for your reply.

Thanking You
Yours Truly
XYZ