IT1814

Inspection Defects Log

Inspection Type: Fagan inspection methodology Project Name: Shein Meeting Date:
Author: Bernardino, Pouline Kaye D.
Moderator: San Martin, John Arcadio Type: Missing, Wrong, Extra, Usability, Performance, Style, Clarity,
Question
Reader: Francisco, Jerald
Severity: Major Minor
Tester: Honrado, John Christopher

Page/Line
No. Type Severity Description
No.
1 1.3 Product Wrong Minor Product page must only contain images, and description about product.
Pages
2 3.2 Shopping Clarity Minor It's either they add or remove a product of their choices.
Cart
3 1.2 Disaster Performance Major What if the system fails to recover within 30minutes after detecting the issue.
Recovery
4 4.3 Live Performance Minor There should be at least a few seconds of delay when interacting with the customer.
Chat
5 5.1 Privacy Clarity Major The system should not be able to leak information about their customers, especially
policy their payment information.
6 1.1 Style Minor Everything a customer needs should be contained in that site. To make them even more
Navigation attractive, at SHEIN there are different styles that they like.
Bar
7 2.1 Product Performance Minor Browse our organized categories—dresses, tops, accessories, and shoes—each with
Listing clear thumbnail images to help you find exactly what you're looking for quickly and
easily.
8 4.1 FAQs Question Major We have own rights, that purchase of your item is in order are clear/clean, assure
nothing will damage the image of the business.
9 3.1 User Clarity Major We conduct our own Account to ensure your privacy and security while shopping with
Privacy us.
10 1.2 Filters and Usability Medium There is no mention of filtering by 'brand'
Sorting
Options
11 1.1 Uptime Performance Minor Users should get a system warning or message alerting them to the outage while
maintenance is being performed.
12 2.1 User Style Major The user interface need to be accessible, easy to use, and intuitive. Users with
Interface (UI) impairments should be accommodated in the design.
13 3.2 Fair Clarity Minor Pricing should be clear, and any discounts or special offers must clearly explain the
Pricing conditions to prevent misunderstandings or deceptive actions.
14 4.2 Response Extra Minor User actions (like putting products in a basket or searching) and adding goods to a
Time basket (are examples of user interactions) that should take less than a second on average
per user.
15 4.1 Scalability Performance Major In addition to handling millions of users simultaneously, the system should be able to
handle spikes in traffic during peak times (such sales events or new arrivals).

Top 3 Causes of Major Defects / Process Improvement Actions

1. Poor User Experience (UI/UX)Design- Complicated or Unintuitive navigation for mobile responsiveness, slow loading page, and
accessibility issues like Lack of screen reader support or insufficient color contrast.
To Improvement this is to action the:
Conduct Usability Testing – Regularly test the UI/UX with real users across multiple devices and accessibility
Needs.
Optimize Page Load Speed – Invest in technologies like lazy loading and image compression to improve site
performance, Aiming, for foster page loads and seamless navigation.
2. Inefficient or Error-Prone Checkout and Payment Process. - Complicated checkout, payment gateway issues, bugs with applying
Discount codes, delayed payment confirmations, or issues with payment method
compatibility.
To Improvement this is to action the:
 Simplify Checkout Flow: Reduce the number of steps in the checkout process. Allow users to check out as guests.
Automated Error Handling: Implement automatic error handling and clear error messages if an issue arises during the
Checkout process.

3. Server Performance and Scalability Issues – that website crashes, slow performance, or downtime during high-traffic
Events due to server overload or insufficient disaster recovery strategies.
To improvement this is to action the:
Enhance Scability: Implement a horizontally scalable infrastructure, such as cloud services, that can dynamically scale
Resources based on traffic demands during peak periods.
Disaster Recovery Planning: Ensure robust disaster recovery mechanisms are in place with geographically distributed
Backup servers.

Review Outcome
□ No changes □ Verification by □ Full Review Review Incomplete
Moderator
Defects Per Page: Date Verified:

06 Software Inspection Template *Property of STI

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