Ester Industries Ltd

Questionnaire On SAP Upgrade Assessment

Customer Identification Customer Name Customer Number Installation Number

Contact Phone +91 - 040 - 4488 4001

Contact E-Mail ID [email protected] m

Hackett Contact Person Prabhakar Chadalawada

SAP Upgrade Questionnaire

Copyright
Copyright 2011 Hackett, Inc. All rights reserved. This document has been prepared in response to the initiatives/requirements of Hackett Customer. This document contains certain information as to the methods, policies, procedures, and other confidential information proprietary to Hackett, and shall not be copied for or disclosed to any other third-party other than the intended party, in whole or in part, without the prior written consent of Hackett. This document also contains certain material proprietary to Hackett, for which Hackett, claims copyright protections. As the owner of the copyrights in that material, Hackett has the exclusive rights to do or authorize reproduction of the work, distribution of the work, and preparation of derivative works based on the work. Any such reproduction, distribution or preparation without the express written consent of Hackett, is strictly prohibited and is a violation of law.

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About Hackett Group Hackett is a leading business and technology consulting firm that enables companies to achieve world-class business performance levels and realize greater return from their SAP investments. Founded in 1991, The Hackett Group was acquired by Answerthink, which was renamed The Hackett Group in 2008. The Hackett Group has global offices in the United States, Europe and India and is publicly traded on the NASDAQ as HCKT. Founded in 1997, The Hackett Group, a global strategic advisory firm, and leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, off shoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. Through its REL brand, Hackett offers working capital solutions focused on delivering significant cash flow improvements. Through its Hackett Technology Solutions group, Hackett offers business application consulting services that helps maximize returns on IT investments. Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 45% of the FTSE 100. To reach world-class business performance levels and realize greater return from their SAP investments, top companies implement best practices in conjunction with their technology initiatives. With the latest SAP releases configured to Hackett-Certified Practices, your firm can start realizing the benefits of significant cost and performance improvements in the very near term. Small and Medium Businesses (SMB) can also benefit from a best practices approach since Hackett is a leading SAP Software Reseller and Technical Support Provider to the SMB marketplace. Updating Processes to Best Practice Standards Because today's business applications are flexible, it's imperative to simplify and automate processes to meet best practice standards before new technology implementations and upgrades are completed. Otherwise, old, inefficient processes will simply be automated and continue to drive up costs, cycle times, and error rates. Hackett's specialists have completed detailed fit-gap analyses of all SAP modules and understand their ability to support best practices. We have developed application-specific tools, implementation guides, and process flows that allow us to configure best practices directly into SAP applications without customization. Hackett uses a blended off-shore delivery model that is unique in the industry. This model utilizes our Global Delivery Center where highly qualified developers from off-shore, as well as domestically, work together with our business application experts at your location to deliver lower cost, real-time ERP best practice solutions to your organization.

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SAP Upgrade Questionnaire

Generating Value Hackett can help clients generate more value from SAP systems because of our knowledge of best practices in finance, HR, supply chain, CRM, portal and web services. Our approach maps world-class business performance characteristics to specific application features and requirements for key processes and modules, including:

Finance: business analytics, strategic enterprise management, general ledger, order and project accounting, product and service cost calculation, budgeting and forecasting HR: HR analytics, employee relationship and transaction management, benefits administration, compensation and payroll, time management, legal reporting Supply Chain Management: exchanges and portals, supply chain design and planning, supply chain event and performance management, collaborative procurement, manufacturing and fulfillment CRM: marketing analytics, campaign and lead management, account and contact management, call centers, pricing and configuration, customer care, help desk, contract management Enterprise Portal: collaboration, knowledge management, infrastructure management, security and personalization Web Services: integration of multiple applications, proactively design of a scalable enterprise infrastructure using the SAP NetWeaver platform

Hackett offers a complete set of implementation services centered on deploying a SAP-based solution that meets the unique requirements of your business environment and industry. Our SAP specialists, averaging nearly 10 years of experience with certifications in both the functional and technical areas, provide the framework and guidance necessary to perform the following services for a SAP application: Diagnostic Assessment Gap analysis of where you are with your systems/operations and where you would like to be in the short and long term Development of a roadmap and business case for improvement by applying best practices Transformation Detailed benchmarking of processes, organization, information, and technology that pertain to the designated functional areas Written details on the requirements and actions that need to be taken to improve performance and reduce costs by applying best practices Package Implementation/Upgrades Transition and integrate SAP system within functional areas such as Finance, HR, Procurement, and CRM Implement SAP system with designated best practices Upgrade existing SAP system to required specifications Post-Deployment Diagnostic Quarterly review of SAP application and processes Recommendations on process changes in relationship to future changes in service delivery Review of updated best practices and how they apply to current system and operations Global Delivery Center

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Functional and technical post-implementation services Custom development of reports, interfaces, conversions and enhancements

Certified SAP All-in-One Solution from Answerthink EzLifesciences: a family of SAP All-in-One solutions for the life sciences industries Fully integrated and pre-configured micro-vertical solutions that come complete with SAP software, industry best practices, implementation and training. EzPharma: a complete solution for growing pharmaceutical companies Comprehensive and affordable, EzPharma is part of the SAP-certified EzLifesciences family of solutions from Hackett. EzMed: a complete solution for growing companies in the medical devices and equipment industries Comprehensive and affordable, EzMed is part of the SAP-certified EzLifesciences family of solutions from Hackett. EzMed for Distributors: a complete solution for growing medical device and equipment suppliers Comprehensive and affordable, EzMed for Distributors is part of the SAP-certified EzLifesciences family of solutions from Hackett.

Overview

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SAP Upgrade Questionnaire

The purpose of this document is to help our clients understand the complexity of an SAP upgrade and to measure the readiness of a companys ability to conduct the upgrade project. Hackett believes that upgrading the SAP system is not a trivial process and that to ensure success; we must identify all areas of risk and to determine mitigating factors. Based on Hacketts vast experience in SAP R/3 implementation and upgrade projects, we are able to use our learnings to assist our clients in delivering successful results. This assessment document will allow Hackett to conduct a high-level analysis of the level of complexity of your upgrade project. The findings will also aid in the creation of a project timeline, resource requirements and estimated project costs. The following assessment document investigates many organizational areas: Project Drivers Project Management Business Functionality Training Technical Testing Security New Dimension Products New Dimension Industry Solutions

Assessment Document Please take the time to complete the assessment document in its entirety. The more accurate the information the better we can assess your upgrade project. At the end of the assessment document, we also provide a section in which you are free to add comments or any other information that you feel is necessary for a complete and thorough assessment.

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SAP Upgrade Questionnaire

1. Objective of Upgrade a. Choose type of upgrade :( More than on choice can be selected)

Step 1. Technical

followed by Functional

2. System Landscape Information: a. Choose the SAP Solutions used in your System Landscape: (More than one choice can be selected)

b. List the type of systems used in the landscape (More than one choice can be selected)

ERP

BW / SEM

APO / SCM

SRM

CRM

EP

Solution Manager

Development Production

Quality Assurance Disaster Recovery

Tes t
DART

Training

c. Do you use HR Scenarios (ESS/MSS) using ITS (Internet Transaction Server?)

Yes

No
Go-live date <01/04/2004>

3. System landscape Details - General System Information a. Since when have you been using SAP? b. Please indicate if your system has been upgraded in the past or it was a fresh install? (If yes, Please state the Source & Target releases)

Yes

No
Version

Description (IS-Oil, IS-Media etc) c. Do you use any Country Version / Industry Solutions?

d. Is the system accesses from multiple countries?

Yes
e. User Information (pls. provide the details for Production Server) f. What languages are used to access SAP? g. Are you using SAP Data Archiving? h. Do you need JAVA deployment on SAP? i. What are types of Front-end usage? (both can be chosen) (pls. provide SAPGui and WebGui version) SAP GUI 7.20 4. Technical Information - Hardware Details a. Database Used

No
Named users 104

Concurrent Users 50

Yes Yes Sapgui

No No Webgui

DB Name

Version

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SAP Upgrade Questionnaire

Oracle
9.2.0.7.0

DB2
Informix

SAPDB MS SQL MaxDB

O/S Name Version

Linux AIX Digital Unix

b. Operating System Used (Mention DB Server in case of Heterogeneous OS for Application Server) 5.3

HP-UX

Sun Solaris OS400

OS390

Windows Server
c. Interfaces to External or related systems (Pls. List the major subsystems) d. SAP Kernel Version Support Pack 640 Version

ABAP
e. Support pack & Patch levels

Basis
Application Others(list)

620 level 67 470 level 33

f. DB Size (in GB) DEV QAS PRD TEST

System

Size(GB) 280 300

Training Disaster Recovery

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g. Back-up Procedure

Online Other Tools

h. Please indicate if you use any third party performance monitoring tools

Offline

Yes
i. have you configured any workflow involving external mail subsystems j. Please indicate if there are any other systems sharing the SAP operating System/ DBMS k. Maximum permissible downtime.(in hrs)(Hackett requires a maximum of 48hrs)

No No No
48 hrs

Yes Yes

5.Technical Information - Customer Development Information Object Type ABAP/4 Queries BDC Function Modules Includes a. Repository Object in Numbers *(Optional) Module Pools Programs Reports CATTs SAP script Programs Transactions User exists Tables b. Are there any special developments using Customer name space other than Z* & Y*? Number of Objects

Yes

No

6. Upgrade Specific Information a. Please Indicate your target Upgrade Version b. Please indicate if you have test systems for test/trial upgrade? c. Please indicate if you plan to introduce new functionality as part of the upgrade d. Please indicate if you have any other on-going project/s that will impact the upgrade Ecc6.0 with EHP5 and Unicode conversion

Yes

No

Can be made for trial

upgrade
Yes Yes No No

7. Application Management Information a. Will your SAP system be available on a 24X7 basis b. Have you configured high availability? (Hardware / DB cluster)

Yes

No

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8. Additional hardware Details Hard disk storage 700 GB 900 GB

Type of server Development Quality Production Test Other(Include Application Servers) ITS Server

Model/ Make IBM PS 701/ 8406-71Y IBM PS 701/ 8406-71Y

No. of CPU/Speed 4/3000MHz 12/3000MHz

Memory (in GB) 16 24

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SAP Upgrade Questionnaire

Financial Accounting (FI) Check only one box for each SAP functional area General Ledger Accounting? Accounts Receivable? Accounts Payable? Bank Accounting / Cash Management? Legal Consolidation? Asset Accounting? Special Purpose Ledger? Funds Management? Travel Management? Treasury Management? Investment Management? SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Controlling Check only one box for each SAP functional area Cost Element Accounting? Cost Center Accounting? Internal Orders? Activity Based Costing? Product Cost Controlling? Profitability Analysis? Profit Center Accounting?

SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes

Enterprise Controlling Check only one box for each SAP functional area Executive Information System and Business Planning?

SAP functionality currently implemented Yes Yes

SAP functionality future consideration Yes Yes

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Consolidation? Logistics General Check only one box for each SAP functional area Material Master? Plant Master? Batch Management? Variant Configuration? Engineering Change Management? Logistic Information System (LIS)? Supply Chain Planning Interfaces (SCPI)? Warehouse Management? Yes SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes Yes Yes SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes Yes

Sales and Distribution Check only one box for each SAP functional area Master Data? Billing? Sales Support? Sales Order Entry? Electronic Data Interchange (EDI)? Data Transfer and Archiving? Shipping? Transportation? Mobil Data Entry? Materials Management Check only one box for each SAP functional area

SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes Yes Yes

SAP functionality currently implemented

SAP functionality future consideration

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Purchasing? External Service Management? Inventory Management & Physical? Invoice Verification? Basic Product Catalog Data? IAC Product Catalog and Online Stores? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Quality Management Check only one box for each SAP functional area QM in Logistics? Quality Planning? Quality Inspection? Quality Certificates? Quality Notification? Quality Control? Test Equipment Management? Project System Check only one box for each SAP functional area Structures? Documents? Production Resources and Tools? Cost Planning?

SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes

SAP functionality currently implemented Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes

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Revenues and Earning? Payments? Dates? Internal and External Resources? Material? Confirmation? Simulation? Project Versions? Progress? Workflow? Information System? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Human Resources Check only one box for each SAP functional area Personnel Management? Organizational Management? Personnel Development? Personnel Administration? Recruitment? Benefits? Compensation Management? HR Funds and Position Management? Employee Self-Service (ESS)? Human Resources Information System (HRIS)?

SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

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SAP Upgrade Questionnaire

Personnel Time Management Check only one box for each SAP functional area Work Schedule? Time Data Recording and Administration? Personnel Time Events? Time Evaluation? Integration of Time Management with other? SAP Application? Shift Planning? Internet Application Components? CATS (Cross Application Time Sheets)?

SAP functionality currently implemented Yes Yes Yes Yes Yes Yes Yes Yes Yes

SAP functionality future consideration Yes Yes Yes Yes Yes Yes Yes Yes Yes

Payroll

SAP functionality currently

SAP functionality future

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Check only one box for each SAP functional area Gross Payroll? Net Payroll? Integration with ADP/Third Party? Incentive Wages? Garnishments? Training and Events Management (Check only one box for each SAP functional area) Business Event Preparation? Business Event Catalog? Room Reservation Management implemented Yes Yes Yes Yes Yes consideration Yes Yes Yes Yes Yes

SAP functionality currently implemented Yes Yes Yes

SAP functionality not required Yes Yes Yes

3rd Party Software List all 3rd Party Software ____BSI FOR PAYROLL___________ ____FILENET________________________ ____LUMINATE ________________

3rd Party Software is ECC 6.0 Compliant Yes Yes Yes Yes Yes Yes Yes

3rd Party Software is NOT ECC 6.0 Compliant Yes Yes Yes Yes Yes Yes Yes

____TDP FOR R/3_________ ____MERCURY_________________ ____PBS_________________ ____IXOS_________________

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SAP Upgrade Questionnaire

Training
How are new users trained? ________________________________________________________ What processes are used to maintain the training database?___________________________________________ Will all users at all sites be impacted by the upgrade? _______________________________________________ Is a super user structure still in place to help with delta training? Yes No No

Has an assessment been conducted to evaluate knowledge transfer in the post-live environment? Yes

Has an assessment been conducted to gather feedback on the effectiveness of the existing training program? Yes No Yes Yes Yes No No No

Is the training classroom/instructor-led? Are on-line materials used for training? Is there a separate training instance?

How many different versions of training exist?_______________________________________________ What Languages are Supported? _________________________________________________________ Is the training paper based? Yes No No

Were screen prints used in the training material? Yes

How are changes to training materials communicated? (Website, news flashes, bulletins):__________________ Have the materials been maintained since the initial roll out? Yes No

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SAP Upgrade Questionnaire

Technical ABAP
Did you make SAP modifications? Yes No Degree: Low (1-15) Medium (15-5) High (5 +) Did you make any changes to the data dictionary? (e.g. Structure changes) Yes How many users exist and SAP enhancements were implemented? Low (1-50) Medium (50-100) High (100 +) Number of interfaces? (inbound) __________________ (outbound)_________________________ No

How many EDI transactions have you implemented? ___________________________ How many ALE scenarios are you using? ______________________________ Please provide a list of 3rd party Bolt-on Systems. (e.g.: Vertex) ___________________________ _____________________________________________________________________________________

Technical Infrastructure & Basis Please check the boxes below for the SAP systems you currently have: Sandbox Development Training Production yes yes yes yes no no no no Master Data QA/Test BW ITS yes yes yes yes no no no no

Number of Production Instances: ______________ Please describe the following: Hardware Platform: ___________________________________ OS version: _______________________________ Database version: ______ ______________ SAP R/3 _Database size: ___________________________ Available disk space:_____________________________

Installed languages:____________ _____________________________________ How is software delivered to desktops? automated manually

What is the required system availability? (e.g. 24 hours a day and 7 days a week.) ________ _____________________ What is the current level for Hot Packs in Production? _______________________________ What is the current level for LCPs in Production? ___________________________ How many OSS notes have been applied? _________________________________ Do you have a list of OSS notes? ___________________________________________

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Are you presently using an archiving solution? Is there any Unicode requirement? Yes No Testing Are you using Automated testing tools? No Yes, (which ones): ________ _____________________________________________________________ Are the testing scripts available for use in the upgrade project? Do you have documented test scripts? Yes No Yes No Yes No Package: ______________________

Security
Is security controlled? Centrally or Distributed Yes No Yes No Medium (51-100) High (100+)

Are you using the Profile generator?

Are you using manually generated profiles?

The number of customized authorization Profiles. Low (0-50) Has reporting tree node security been implemented? Yes No

How many User IDs have been created for the Production environment? _______________ Is there a defined approval process for changes to security and access? Please comment ____________________________________________ Have you undergone a security and control audit recently? Yes What was the result?________________________ Do you have ISO validation requirements? Yes No No Yes No

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SAP Upgrade Questionnaire

New Dimension Products
Are you or do you plan to use the following Products: SAP CRM (Customer Relationship Management) functionality. SAP BW (Business Warehouse) functionality. mySap.com Workplace. EBP or e-Business functionality. Advanced Planner & Optimizer. Knowledge Management. Strategic Enterprise Management. Corporate Finance Management. SAP Environment, Health & Safety functionality.

Use
Currently

Plan
To Use

Not Applicable

List any other 3rd party solutions that are of interest: (e.g. Siebel, i2, Broadvision, Ariba) ________

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New Dimension Industry Solution
Are you or do you plan on using the following Industry Solution? Use Plan SAP Aerospace & defense Solution SAP Automotive Solution SAP Banking Solution SAP Chemicals Solution SAP Consumer Products Solution SAP Healthcare Solution SAP High Tech Solution SAP Insurance Solution SAP Media Solution SAP Mill Products Solution SAP Mining Solution SAP Oil & Gas Solution SAP Pharmaceuticals Solution SAP Public Sector Solution SAP Retail Solution SAP Service Provider Solution SAP Telecommunication Solution SAP Utilities Solution SAP Eng & Construction Solution

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Information about Custom Application Modules

Please fill the information that you think is important from the upgrade perspective. The information should ideally include number of ABAP programs, Data Dictionary Objects including tables and structures, Custom screens, reports, a brief description about RFC/BAPI interfaces built for the system.

System 1:

System 2:

System 3:

System 4:

System 5: Additional Comments