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24 views

Transcript

Uploaded by

kusmierska.justyna
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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British Airways (11.10.

2024, 21:50:26): Hi, I'm the British Airways Virtual


Assistant. I'm able to help with baggage, check-in, claims and other queries.
British Airways (11.10.2024, 21:50:29): If you're wondering about the upcoming
Executive Club Tier Point collection changes, have a look at |URL|our FAQs|
https://www.britishairways.com/content/executive-club/faqs/tier-point-collection-
changes?source=chat-tp||.
British Airways (11.10.2024, 21:50:31): I can't take payments over live chat, so
please call us if your change might require a payment.
British Airways (11.10.2024, 21:50:34): If at any point you can't see the messages
in this chat anymore, refresh the page and they'll reappear.
British Airways (11.10.2024, 21:50:36): What can I help you with today?
Justyna (11.10.2024, 21:51:28): Dobry wieczór, miałam rezerwację na lot z Kuala
Lumpur do Warszawy z przesiadką w Londynie, , chciałabym anulować cały ten lot,
ponieważ został odwołany
British Airways (11.10.2024, 21:51:32): Sorry, I'm having trouble understanding. Is
your question about one of the following topics?

Select for more help.


British Airways (11.10.2024, 21:51:34): Menu Options:
Flight bookings
COVID-19 and travel
Check-in, API, Visas and passports
Holiday bookings
Medical and disability assistance
Baggage, Seating, Food and Drink
Airport and Lounges
Vouchers
Avios bookings and the Executive Club
Other
Justyna (11.10.2024, 21:52:01): Flight bookings
British Airways (11.10.2024, 21:52:05): What would you like to know more about?
British Airways (11.10.2024, 21:52:07): Menu Options:
Flight changes and cancellations
What is the latest travel advice?
Check flight status
Justyna (11.10.2024, 21:52:10): Flight changes and cancellations
British Airways (11.10.2024, 21:52:13): What would you like to know more about?
British Airways (11.10.2024, 21:52:16): Menu Options:
Cancel booking
Change date
My flight has been cancelled
Justyna (11.10.2024, 21:52:19): My flight has been cancelled
British Airways (11.10.2024, 21:52:23): I'm really sorry we've had to cancel your
flight. Don't worry, I'm here to help with this.
British Airways (11.10.2024, 21:52:25): Did you make your booking directly with
British Airways?
British Airways (11.10.2024, 21:52:28): Button Selections:
Yes
No
Justyna (11.10.2024, 21:52:29): Yes
British Airways (11.10.2024, 21:52:32): Ok, thanks. You might be able to rebook
your flight for free or get a refund for your cancelled flight.
British Airways (11.10.2024, 21:52:35): You can have a look at your options on |
URL|Manage My Booking|https://www.britishairways.com/travel/managebooking/public/
en_gb?source=chat-icc-mybooking||.
British Airways (11.10.2024, 21:52:37): What would you like to do?
British Airways (11.10.2024, 21:52:40): Menu Options:
I'd like to rebook my flight
I'd like to cancel and get a refund
I can't see any options on Manage My Booking
Justyna (11.10.2024, 21:52:47): I'd like to cancel and get a refund
British Airways (11.10.2024, 21:52:50): Ok. All you have to do is go to Cancel
Booking and follow the steps to request a refund.
British Airways (11.10.2024, 21:52:53): We'll send you an email as soon as we've
refunded you.
British Airways (11.10.2024, 21:52:55): Are you able to cancel your booking?
British Airways (11.10.2024, 21:52:58): Button Selections:
Yes
No
Justyna (11.10.2024, 21:53:00): Yes
British Airways (11.10.2024, 21:53:04): Great. I'm glad I could help.
Is there anything else I can help you with?

Type your question below.

If you don't have any other questions, feel free to end the chat.
British Airways (11.10.2024, 21:53:06): Thanks for getting in touch today, and if
you have time, I'd love to hear your feedback - it helps me improve.
Justyna (11.10.2024, 21:53:53): I wanna save my flight to Singapur from Warsaw ,
but I want to cancel just return flight
British Airways (11.10.2024, 21:53:56): I'm really sorry we've had to cancel your
flight. Don't worry, I'm here to help with this.
British Airways (11.10.2024, 21:53:59): Did you make your booking directly with
British Airways?
British Airways (11.10.2024, 21:54:01): Button Selections:
Yes
No
Justyna (11.10.2024, 21:54:14): Nr reservation MXXHO2
British Airways (11.10.2024, 21:54:17): Ok, thanks. You might be able to rebook
your flight for free or get a refund for your cancelled flight.
British Airways (11.10.2024, 21:54:19): You can have a look at your options on |
URL|Manage My Booking|https://www.britishairways.com/travel/managebooking/public/
en_gb?source=chat-icc-mybooking||.
British Airways (11.10.2024, 21:54:22): What would you like to do?
British Airways (11.10.2024, 21:54:25): Menu Options:
I'd like to rebook my flight
I'd like to cancel and get a refund
I can't see any options on Manage My Booking
Justyna (11.10.2024, 21:54:27): I can't see any options on Manage My Booking
British Airways (11.10.2024, 21:54:34): Ok. I'll put you through to our live chat
team who'll be able to help.
British Airways (11.10.2024, 21:54:36): Ok. Just to let you know, we'll only be
able to help with your booking if your name is on it or if you've been authorised
to book on someone else's behalf.
British Airways (11.10.2024, 21:54:39): I just need to ask you a few questions to
confirm your identity, and then I'll be able to help with your booking.
British Airways (11.10.2024, 21:54:41): What is your Executive Club number? Skip if
you do not have an Executive Club number.
British Airways (11.10.2024, 21:54:44): Button Selections:
Skip
Justyna (11.10.2024, 21:55:04): Skip
British Airways (11.10.2024, 21:55:09): Could I please have your booking reference?
It'll be a mix of 6 letters and numbers - for example, RN7DI3
Justyna (11.10.2024, 21:55:21): MXXHO2
British Airways (11.10.2024, 21:55:27): Ok Justyna, I'm going to put you through to
our customer service team who'll be able to help. They might need to ask you a few
more questions to confirm your identity.
British Airways (11.10.2024, 21:55:30): I'm sorry, all my human colleagues are
currently busy helping other people.
British Airways (11.10.2024, 21:55:32): Can I help? My digital brain is getting
smarter by the day! Try typing in your question and I'll do my best to find what
you need.
British Airways (11.10.2024, 21:55:35): Otherwise, wait a few minutes and type
'speak to agent'. I'll connect you as soon as someone is free.
Justyna (11.10.2024, 21:55:52): Speak to agent
British Airways (11.10.2024, 21:55:57): Is your query about a British Airways
Holiday package booking?

Please click Yes only if you need help on the package holiday booking, click No for
all other queries.
British Airways (11.10.2024, 21:55:59): Button Selections:
Yes
No
Justyna (11.10.2024, 21:56:14): No
British Airways (11.10.2024, 21:56:18): I'm sorry, all my human colleagues are
currently busy helping other people.
British Airways (11.10.2024, 21:56:21): Can I help? My digital brain is getting
smarter by the day! Try typing in your question and I'll do my best to find what
you need.
British Airways (11.10.2024, 21:56:23): Otherwise, wait a few minutes and type
'speak to agent'. I'll connect you as soon as someone is free.

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