Friendly, approachable, and service-oriented Hotel Bellman with over 5 years of @ [email protected] experience delivering exceptional guest services in high-end hotels. Skilled in O +971 58 945 3411/ +254706966904 handling luggage, greeting guests, providing local information, and maintaining a welcoming atmosphere. Known for a strong work ethic, attention to detail, and , Dubai UAE the ability to anticipate and meet guest needs, ensuring a memorable and enjoyable stay. Passionate about hospitality, providing superior service, and creating positive guest experiences. SKILLS
EXPERIENCE Guest Services & Hospitality
Luggage Handling & Transport
Grand Nairobi Hotel, Nairobi, Kenya
January 2022 - 2024 Customer Relations
Concierge Support Provide luggage assistance to guests upon arrival and departure, ensuring Local Area Knowledge & Recommendations quick and efficient service. Greet guests warmly upon arrival, assist with check-in and check-out Teamwork & Collaboration procedures, and escort guests to their rooms. Communication & Interpersonal Skills Offer personalized recommendations for local attractions, dining options, and activities to enhance guest experience. Time Management & Efficiency Assist with the coordination of transportation services, including arranging Problem-Solving & Conflict Resolution taxis, airport transfers, and shuttle services. Ensure the lobby and entrance areas are clean, organized, and presentable at all times. L ANGUAGES
Handle guest inquiries and resolve issues or complaints in a friendly and
professional manner. Fluent English Collaborate with the front desk and housekeeping staff to ensure smooth Native Swahili guest transitions and exceptional service delivery.
Safari Park Hotel, Nairobi, Kenya
PERSON AL DE TAILS 2020 - 2022 Hotel Bellman Nationality : Kenyan Greeted guests on arrival, helped with check-in, and delivered luggage to guest rooms promptly. Assisted with special guest requests, such as providing extra amenities, arranging wake-up calls, and coordinating room service orders. Provided exceptional concierge services by offering valuable insights into local landmarks, dining options, and cultural experiences. Maintained a strong knowledge of hotel facilities and services, ensuring guests were always informed and comfortable. Acted as a liaison between guests and other hotel departments, ensuring efficient communication and service. Promoted hotel services, amenities, and loyalty programs to guests during interactions. E D U C AT I O N
United States international university
B.A. International Relations
High school diploma
ACHIEVEMENTS & AWARDS
Consistently received positive feedback from guests for exceptional customer s
surveys for professionalism and attentiveness
Successfully managed luggage for over 200 guests per day during peak seasons outs, contributing to a 15% improvement in guest turnaround time.
Assisted guests with personalized local recommendations, helping increase boo
20%, directly contributing to increased guest satisfaction and hotel revenue.
