Field Service Management Software

Project-I

BACHELOR OF TECHNOLOGY
(Computer Science and Engineering.)

SUBMITTED BY:
Name : Sandhya
Rollo: 2231037
FEB 2024

Under the Guidance of

Ms. Amandeep Kaur
Assistant Professor

Department of Computer Science & Engineering

Chandigarh Engineering College Jhanjeri Mohali - 140307

1
 DECLARATION

I SANDHYA student of B.Tetch (CSE) hereby declare that the Project titled “Field
Service Management System” which is submitted by me to Ms. Amandeep Kaur,
CHANDIGARH ENGINEERING COLLEGE , JHANJERI MOHALI in partial
fulfillment of requirement for the award of the degree of B.Tech COMPUTER
SCIENCE and ENGINEERING has not been previously formed the basis for the
award of any degree, diploma or other similar title or recognition. The Author attests
that permission hasbeen obtained for the use of any copy righted material appearing
in the Dissertation/ Project report other than brief excerpts requiring only proper
acknowledgement inscholarly writing and all such use is acknowledged.

Place- MOHALI Student Name- SANDHYA

Date- 20 Feb. 2024 Enrollment No- 2231037

2
 GUIDE CERTFICATE

I hereby certify that the Seminar Report by SANDHYA, student of BTech (CSE) 6TH Semester
2231037 with title “Field Service Management Software” which is submitted to
CHANDIGARH ENGINEERING COLLEGE JHANJERI MOHALI in partial fulfillment of
requirement for the award of the degree of BTech CSE is an original contribution with existing
knowledge and faithful record of work carried out by him/her under my guidance and supervision
and to the best of my knowledge this work has not been submitted in part or full for any Degree or
Diploma to this University or elsewhere.

Place – MOHALI MS. AMANDEEP KAUR

Date:20 Feb. 2024 Assistant Professor
CEC JHANJERI
 ACKNOWLEDGEMENT

It is high privilege for me to express my deep sense of gratitude to those entire faculty Members
who helped me in the completion of the project, specially my internal guide Ms. AMANDEEP
KAUR who was always there at hour of need. My special thanks to all other faculty members,
Batchmate & Seniors of CEC JHANJERI for helping me in the completion of project work and its
report submission.

SANDHYA

2231037
 TABLE OF CONTENTS

S. No. Topic Page No.

1 Declaration 2
2 Certificate 3
3 Acknowledgement 4
4 Abstract 6
5 Chapter-1: Introduction 6
6 Chapter-2: Objective 6
7 Chapter-3: Methodology 7
8 Chapter-4: Feasibility Study 8
9 Chapter-5: Implementation and Results 9
10 Chapter-6: Testing 12
11 Chapter-7: Conclusion 13
12 Chapter-8: Future Scope 13
13 Chapter-9: References 14

TABLE OF FIGURES

Figure No. Caption of the Figure Page No.

1 Login frame 9
2 Main Dashboard 9
3 Add employee 10
4 Remove employee 10
5 View and Update employee 11
Abstract

Human resource difficulties face all businesses, large and small. Because every organization has
different staff management needs, we create custom employee management solutions that are
tailored to your needs. This is intended to aid strategic planning and guarantee that your firm has
the appropriate degree of human resources to meet your long-term objectives. This approach will
help you to better manage your resources in the long run.

I. Introduction

Everything has been digitised in our age of ever-increasing technology. The human workforce has
grown as a result of the abundance of job options. As a result, a system that can handle the data of
such a vast number of people in a company is required. Because of its user-friendly design, this
project makes the process of keeping records easier. The "FIELD SERVICE MANAGEMENT
SOFTWARE" was created to address the issues that plagued the previous manual system. This
programme is designed to eliminate, and in some cases, decrease, the problems that the current
system has.

To eliminate data entry mistakes, the software is kept as simple as possible. When inputting
incorrect data, it also displays an error notice. The user doesn’t require any formal expertise to
operate this system. The admin will be able to add new employees to this project. Employee data
may also be seen and printed by the administrator. Admins can also remove an employee and
change their details.

II. Objective

The objective of this work is to give a complete approach to personnel information management.
This will be accomplished by developing and deploying an HR management system that will result
in a significant shift in the way employee data is managed.

This system's objectives include the following:

1. Design of an HR management system to meet needs such as adding and deleting

employees, viewing and printing employee data, and updating employee information.
2. Employee data is stored in a well-designed database.
3. An easy-to-use interface that will let user interact with the system.
 III. Methodology

The methodology to complete this project is as follows:

1. I explored net beans, concepts of swings and applets.

2. For further and a deeper understanding, I even referred to some articles, books, journals,
websites and news articles.

Below are the important concepts on which the work has been done and with the support of these
I was able to work on my project.

NET BEANS- NetBeans is a Java-based integrated development environment (IDE). NetBeans

enables the creation of applications using a set of modular software components known as modules.
NetBeans is compatible with Windows, Mac OS X, Linux, and Solaris. It also allows other
programming languages to be extended. In addition to Java programming, Third-party developers
can expand NetBeans-based applications, including the NetBeans IDE.

JAVA- High-level, Object-Oriented programming language which help programmers to run their
applications efficiently. JAVA is the programming language which comes into our minds when
we talk about android application. By using JAVA as a programming language, programmer can
develop any type of android application easily. JAVA also provides many libraries which also
helps in making efficient android application. Swing is a Java GUI widget toolkit. It's part of
Oracle's Java Foundation Classes (JFC), which provides an API for creating graphical-user-
interfaces for Java programmes.

SWING- Swing is a Java GUI widget toolkit. It's part of Oracle's Java Foundation Classes (JFC),
which provides an API for creating-graphical-user-interfaces for Java programmes. Swing was
created to give a more advanced collection of graphical user interface components than the
previous Abstract Window Toolkit (AWT). Swing offers a pluggable look and feel that allows
applications to have alook &feel that is unconnected to the underlying platform, as well as a look
& feel that emulates the look & feel of numerous platforms.

SQL- SQL (Structured Query Language) is a computer language that is used to manage data in a
relational database management system (RDBMS) or for stream processing in a relational data
stream management system (RDSMS). It's especially beneficial for dealing with structured data,
or data that has relationships between entities and variables.
 IV. Feasibility Study
In order to do a feasibility study, we must consider the following:

1. Technical Feasibility

The availability of hardware & Software necessary for the creation of the system, as-well-
as the compatibility and maturity of the technology planned to be used, and the availability
of the requisite technical staff to create the system, are all factors to consider.

2. Operational Feasibility
Problems that may develop during operations are the focus of operation feasibility. There
are two parts to this problem to consider:

• What are the chances that the solution provided will not be used or will not work?
• What is the inclination of-the management and end users towards the solution?

3. Economic Feasibility

The concept of economic feasibility is determining whether or not the potential benefit of
fixing difficulties is worth while. Because member needs &alternative solutions haven’t
been specified at this point, it is difficult to estimate the cost at this level.
V. IMPLEMENTATION AND RESULT

Following are the screens of the Employee Management System where you can see all the features
of this system in use and you can also see the GUI of the system:

1. Login frame – This is the login frame of this system where user have to enter the required
credentials to have access for the main dashboard.
2. Main Dashboard – After login in, user is directed to the main dashboard of
this system where user can perform various operations like adding an
employee, deleting an employee

Fig. 2

3. Add employee – Here user have to enter all the required credentials to add a
new employee to the system.
 Fig. 3

4. Remove employee – User has to enter the employee id in order to delete his
information from the system.

Fig. 4

5. View and update employee – In order to view and update employee

information, the user have to enter employee ID.
 Fig. 5

VI. Testing

Test ID Test- Test-Condition Expected-Output Output Remark

Purpose
TC1 Check If user details are not Grant access to main Access Test
Username correct, display error dashboard. granted to successful
& Password message main
dashboard
TC2 To add new If user already exists, New user should be New user Test
user to the error message should be added. added Successful
system displayed. successfully

TC3 To view If employee exists, then Employee information Employee Test

existing information should be should be displayed. information Successful
employee displayed, else error displayed.
information message should be
displayed.
TC4 To remove If employee exists, then Employee should be Employee Test
an employee should be removed. removed Successful
employee removed else error successfully.
message should be
displayed.
TC5 Update If employee exists, then Employee information Employee Test
employee information should be should be updated. information Successful
information updated. updated
successfully
 VII. Conclusion

The goal of the initiative is to digitise personnel databases in businesses and provide administrators
access to computers. Employees and administrators use software as an information system. The
user can store his or her database safe and secure for an indefinite amount of time here. Adding,
deleting, accessing, and changing employee information is simple and easy using the Employee
Management System.

VIII. Future Scope

The GUI and the features added to this system are the basic ones. In future, there will be a better
Graphical User Interface and there will be more features added to this system. If Graphical User
Interface is improved then this system will be more user friendly and more features added will
make this system a lot better and HR will be able to perform more operations.
IX. References
1) Renae Broderick, John W. Boudreau, “Human resource management, information
technology, and the competitive edge”, Academy of Management Executive, 1992
Vol. 6 No. 2
2) Julie Bulmash, “Human Resource Management and Technology”, Chapter 3.
3) Ian Sommerville, “Software Engineering”, 9th Edition, Addison-Wesley, 2011.
4) Avison, D. and Fitzgerald, G. (2003).Information systems Development
Methodologies, Techniques and Tools.3rd Edition. McGraw-Hill Education
Limited Bershire
5) Juan Manuel Munoz Palacio, Information systems development methodologies for
Data-driven Decision Support Systems, 2010.
6) Deitel, PJ & Deitel, HM, 2008, Internet & World Wide Web How To
Program,Dorling Kindersley, India.
 Main Customer’s Challenges

✓ Cost/efficiency, quality and timeliness of

field service impacting NPS, Service
Costs and Revenues, SLA/response time

✓ Talent shortages, growing equipment

complexity, mixed internal/external
workforces

✓ Disconnected systems drive high staff

admin burden, lack of visibility, issues in
resource scheduling, invoicing errors

✓ Customer demand for high

responsiveness and effectiveness
 Customer Service to Field Service

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 Service Operations &
End -to-End Service Process with SAP Customer Experience Processes

Digital handshake

Service & Asset Manager

SAP S/4HANA SAP Field Service Management

Trigger Back Office Service Planning Mobile Field Service

Work Management:
Service Order
Omni - Channel
Engagement Center

Commercials: Schedule + Dispatch

• Customer Service
Contracts
• Billing
IoT • Cost Controlling

Time -
sheet
Material
Cost
@
Revenue

Check + Approval
Traditional Channel

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© 36
Service planning and operations
Plan, Optimize & Orchestrate
Optimize service processes and transform service
to retain customers for life

Manage break-fix service as well as recurring

service based on service plans and entitlements

Streamline in-house repairs – from logging calls

and receiving returned products to dispatching
repaired items

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 Manage spare parts ordering processes to ensure
accurate availability information

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 Resource Scheduling / Field Service Management
Plan Asset Maintenance Tasks and Resources

Efficiently level capacity and optimize planning –use relevant information to determine work needs to be
done with what resources when and where for what assets

Work Order Work Order is Order is Dispatched

Manage Created.
Entitlement, Order Planning & assigned to the
right Work Center
Optimally (skills,
Order Order
Demand / Material
Capacity Leveling and the right time People Dispatching location, availability) to executed by
Order Reservation bucket (week)
the Technician within
the time bucket
Execution Technician /
performed Settlement

S/4 RSH FSM Mobile & S/4

Work Center Utilization / Order Optimize schedule and Checkout reports and Technician performs the
Capacity Planning
on Work Center Scheduling optimization resource assignment customer signature service and reports back
and Planning Capacity Leveling Track Execution and react to effort, spare parts, expenses
Design Smart Forms
Optimization with schedule changes and mileage
Visualize Capacity of Work Centers Crowdsourced Service /
EAM Orders only
Engagement with 3 rd Party Service Manager approves
Show relationships between order
Logistics Workforce the service confirmation and
operations and show relationship
Roadmap: violations releases for billing

Logistic intensive Schedule simulations and check the Revenue and costs are
Service (working capacity forecast booked and
title: CS Move) posted to Finance , business
Collaboration on and Feedback for
Contract Schedules unit manager sees business
Management / results
Freeze
© 2022 SAP SE or an SAP affiliate company. a schedule
All rights reserved. ǀ to create a 39
SLA for CS Move
snapshot
SAP S/4HANA Asset Management for
resource scheduling
is a solution extending the S/4HANA digital core to the planning and
scheduling of maintenance in the Enterprise Asset Management area. A
Maintenance Planner uses relevant information to determine efficiently
what work needs to be done with what resources when and where for
what assets.

Solution is available in SAP S/4HANA on-premise from 1709(*) on and in

SAP S/4HANA Cloud

Key Capabilities

▪ Monitor and analyze maintenance work load.

▪ Identify capacity bottlenecks of maintenance work centers.
▪ Consider Operations, sub-operations and maintenance plans ▪ Get
insight with graphical and list views and operations on timelines.
▪ Take action and schedule and dispatch work.
▪ Level the work and reschedule and reassign set of operations.
▪ Create and refine schedules.

(*) To find what’s in corresponding releases please use our Help Portal for SAP S/4HANA.
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In the What’s new viewer RSH developments are under Application Component “CA-RSH-EAM”

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© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ 42
 Work Order Work Order is Order is Dispatched
Manage Created.
Entitlement, Order Planning & assigned to the
right Work Center
Optimally (skills,
Order Order
Demand / Material
Capacity Leveling and the right time People Dispatching location, availability) to executed by

Order Reservation bucket (week)

the Technician within
the time bucket
Execution Technician /
performed Settlement

S/4 RSH FSM Mobile & S/4

Work Center Utilization / Order Optimize schedule and Checkout reports and Technician performs the
Capacity Planning
on Work Center Scheduling optimization resource assignment customer signature service and reports back
and Planning Capacity Leveling Track Execution and react to effort, spare parts, expenses
Design Smart Forms
Optimization with schedule changes and mileage
Visualize Capacity of Work Centers Crowdsourced Service /
EAM Orders only
Engagement with 3 rd Party Service Manager approves
Show relationships between order
Logistics Workforce the service confirmation and
operations and show relationship
Roadmap: violations releases for billing

Logistic intensive Schedule simulations and check the

Service (working
title: CS Move)
Contract
Management / results
Freeze a schedule to create a
SLA for CS Move
snapshot

Resource Scheduling / Field Service Management

Plan Asset Maintenance Tasks and Resources
Efficiently level capacity and optimize planning – use relevant information to determine work needs
to be done with what resources when and where for what assets

Revenue and costs are

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ 43
 capacity forecast booked and
Collaboration on and Feedback for posted to Finance, business
Schedules unit manager sees business

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© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ 45
SAP FSM Planning / Dispatching Board - Planning Modes
Automated
Assisted planning
Direct manual Automated Automated
manual through AI-
planning planning sourcing
planning Optimization-
Framework

• Drag-and-Drop, or “un- • „show timeframe“ • Autoscheduler • As background jobs; • through Queue and
assign”, or „assign to“, or • „find matching • from planning board; “Plug-Ins“ Autoscheduler out into
“move to”, or add resources technicians“ event-triggered: initiated the „Service Crowd“

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•

→ Always: checking the by „Self Service“) required skills

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SAP FSM:
Smart Form
Designer

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Partner portal to expand you field service workforce on demand
SAP FSM - Crowd Service

Expand your service teams with partners,

subcontractors and other skilled resources and
leverage them on demand

Meet customer expectations for real-time service

with on-demand workforce

Optimize resource allocation with AI-based

scheduling: find the best available technicians in the
right location for each job

Maintain high service quality and support your crowd

workers with mobile field service management and
remote support

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 Make your service organization more sustainable
by assigning the closest technician to the job
reducing travel times and carbon dioxide emissions

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© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ 51
Committing to Customer Centricity
Machine manufacturing

Digitization for the field

service engineers to manage
service jobs and

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 lead generation
+ 30%
“With our project we effectively teared
Increase down the walls between customer related
processes and systems, and enabled a
NPS Score holistic understanding of our customer
relationships based on a new SAP
Customer Experience landscape.”
- Patrick Schwarz, Vice President CRM & Commercial
Excellence

Go to Customer Presentation

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Taking Field Service Teams Digital
Machine manufacturing

Making Field Service More

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Effective, Efficient and Effective with
automated, and SAP® Field Service
standardized Management
field
service planning without “With SAP Field Service Management,
manual intervention our technicians see everything at a
glance and can create detailed service
>60% boost call reports from a mobile device. Our
in sales lead generation dispatchers can quickly track processes
and approve them. This helps save our
Real-time people time and improve
productivity.”
recording of work hours
in the mobile app, accelerating - Daniel Voegeli, Vice President of Service Automation,
Bosch Rexroth AG
processing and optimizing
billing

Read the customer success story

Boost plans to drive energy transition

Utilities
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 Powering the Green-
30% Energy Revolution with
Faster processing of
operational information,
Innovative Solutions
due to automated
processes and a single
data source “Now all our technicians use SAP Field
Service Management and follow the
same processes in the same way. This
24x7 means that we can quickly move
Access to customer and technicians from one hub to another
site information, as well when required.”
as rich scheduling
- Alan Monaghan, Global program manager for SAP
functionality S/4HANA , Siemens Gamesa Renewable Energy S.A

Go to Customer Presentation

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The next steps for adopting a new approach to
Service Management
REINVENT SERVICE MODELS
Offer new services, outcome-based
contracts, and engaging Omnichannel
customer interactions
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DELIVER SERVICE PRECISION REVOLUTIONIZE EQUIPMENT

Reduce costs and differentiate the PERFORMANCE
brand through optimized service Introduce predictive services and
delivery intelligence-based performance
management to yield higher asset ROI
Thank you

© 57
For more information:

Refer to SAP’s strategy

paper for Field Service
Management at
sap.com