A Few Things to Check before Installation

Thank you for ordering your new card payment point-of-sale. To ensure the installation of your terminal goes
smoothly please review and complete this checklist to minimize disruption to your business. In advance of your
installation meeting please ensure that the below pre requisites are ready. If there are additional departments,
such as IT, within your organisation that may be required to action this, please pass this information to them.
If you need additional installations such as Smartlink, which would enable your terminal to be connected to your
till, there are some additional requirements that must be available as detailed below.
It’s important that you take the time to review this checklist thoroughly to ensure an engineer can
complete your installation.

Terminal type What you need

Portable 1x mains electricity supply for the base charging station, within 6 feet (or 2 meters) of the
terminal’s location.
A Portable/Bluetooth terminal For terminals connected over the internet
that uses wireless technology • An internet port within 6 feet (or 2 meters) of the terminal’s location
to allow you to move the For terminals connecting over a telephone line, including those connecting over the
terminal up to 10m from the internet and requiring a phone line for back up.
base unit, whilst connecting • One telephone line per terminal, within 6 feet (or 2 meters) of the terminal’s
over a phone line or the location
internet. For the best performance, ask your phone line provider to maximise your line strength.
Please refer to page two for more information on connection via broadband.

Mobile 1 x mains electricity supply within 6 feet (or 2 meters) of the terminal location for the base
charging station.
A terminal connected through
a mobile network, using our If you’re having difficulties using your mobile phone at your location, you might
multi carrier SIM card. consider another type of terminal connection.

Counter-top –and/or PIN Pad 1 x mains electricity supply within 6 feet (or 2 meters) of the terminal location.
- Suitable for Smartlink For terminals connecting over the internet
Integration also • An internet port within 6 feet (or 2 meters) of the terminal’s location
For terminals connecting over a telephone line, including those connecting over the
A fixed payment terminal internet and requiring a phone line for back up.
which connects over a phone • One telephone line per terminal, within 6 feet (or 2 meters) of the terminal’s
line or broadband location
For the best performance, ask your phone line provider to maximise your line strength.
Please refer to page two for more information on connection via broadband.
For Smartlink integrations connecting till and terminal via USB or Serial Port
• One available USB or Serial port on the associated till

Portable - Wi-Fi – Suitable 1 x mains electricity supply within 6 feet (or 2 meters) of the terminal’s location.
for Smartlink Integration also Please consult your router’s manual for further information.

A Wi-Fi network available in the venue with the following security:

A portable terminal that uses
• For Home Wi-Fi/Small Business Wi-Fi network – WPA/WPA2 encryption
Wi-Fi wireless technology. The
signal range can vary from • For Enterprise/Managed Access Wi-Fi network – authentication with EAP-
router to router. MD5, EAP-TLS, EAP-TTLS, EAP-PEAPv0 to RADIUS server
• Login/password process caters for a standard RADIUS server interaction with
no web login page
• The terminal should be connected to a separate private Wi-Fi network, not
available for public use
• iWL258 Wi-Fi terminals can only be connected to 2.4 GHZ wireless frequency

Please refer to page two for more information on connection via broadband.
For all counter-top and portable devices that will connect over the internet:
When data is sent or received over the internet, it is sent to an IP (Internet Protocol) address and a specific port.
Please confirm with your internet provider that the ports listed below are open and the necessary IP addresses
are allowed through your network. It is likely these will be allowed unless effort has been made to restrict access
to certain addresses.

A list of the necessary ports and IP addresses are shown in the tables below.

For Customers using DHCP - ensure a correct DNS1 & DNS2 address is passed from the router/DHCP server. It
is recommended that DNS1 & DNS2 are populated.

For Customers using Static IP -The following details are required: Static IP address, IP Gateway, Subnet Details
and DNS address. 2 DNS server addresses need to be provided to the Engineer. If a secondary DNS address is
not known, a public DNS can be used.

Firewall configuration needs to include a DNS address access. The MAC address of the terminal can be
provided by the engineer at the time of installation if required for Firewall Configuration.

For Smartlink installations, till and terminal also need to communicate together via 6 different ports. Firewall
rules must ensure these ports are not blocked. The 6 additional ports are detailed at the bottom of the table
below.

Ingenico
Application URL IP Address Port Number

Mandatory Applications
193.155.119.53
Ingenico TMS INGeTMS.elavon.com 4001
195.245.90.103
195.245.90.61
Authorisation and Settlement ipconex.elavon.com 7262
193.155.119.61
Customisable Applications (if applicable)

eu.synchronicity.elavon 195.245.90.61
Fanfare 443
.com 193.155.119.61
Gift Card - Savvy TLS1.2,
188.94.133.139 46328
primary connection
ssl9.tnsi.eu.com &
Gift Card - Savvy TLS1.2,
188.94.132.11 45843
secondary connection
Global Blue - Primary 195.177.228.189
N/A 443
Global Blue - Secondary 195.177.228.188
Smartlink - Firewall Rules
Printing Terminal Initiated Network Specific 5187
DoTransaction Till Initiated Network Specific 5188
GetPedState Till Initiated Network Specific 5189
Events Terminal Initiated Network Specific 5190
DoSettlement Till Initiated Network Specific 5191
DoMobileTopUpSettlement Till Initiated Network Specific 5192

Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is
limited. United Kingdom branch registered in England and Wales under the number BR009373. Elavon Financial Services
DAC, trading as Elavon Merchant Services, is authorised by Central Bank of Ireland and subject to limited regulation by
the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are
available from us on request.