Q1. Business is the main agency to provide what to the society?
a. Man and Material
b. Values and Skills c. Communication and Objectives d. Goods and Services
Q2. What is communication in your becoming a part of social influence and leadership?
a. Heart b. Body c. Skill d. Mind
Q3. A choice of media, message, encoding and transmission is done by?
a. Transmitter b. Sender and receiver c. Receiver d. Sender
Q4. What does life of business depend upon?
a. Customers b. Employees c. Machineries d. Raw Materials
Q5. What does media mix include?
a. Text, Words, Voice
b. Words, Pictures, Voice c. Text, Pictures, Voice d. Text, Words, Pictures, Voice
Q6. In voice communication with distance, one system is very popular. Name that system.
a. Telephone b. Telex c. Fax d. Email Q7. What is presumed that one is familiar with?
a. Gestures b. Symbols c. Sounds d. Alphabets
Q8. Identify the correct option for completing the following statement, "The successful meetings are".
a. Few b. Occasional c. Rare d. Scarce
Q9. Which concept of interview is becoming popular?
a. Referencing a candidate b. Video Conferencing Interview c. Walk-in Interview d. Telephonic Interview
Q10. Identify which of these is not an objective in planning events?
a. Strengthening business Network
b. Establish association with a Social Cause c. Establish goodwill d. Sponsoring events
Q11. What do letter writing and its essentials include?
a. Only Address b. Only Logo c. Address, Logo, Signature d. Only Signature
Q12. Identify what adds to the emotional expression of words.
a. Beat b. Rhythm c. Force d. Tone Q13. With Multimedia what cannot be combined?
a. Text b. Voice c. Pictures d. Movies
Q14. Identify what orientation does business communication depend on?
a. Emotion b. Action c. Transaction d. change
Q15. The most powerful media of communication is __________.
a. Technical knowledge b. Words c. Skills d. Values
Q16. The ___________ can increase both your language and subject knowledge.
a. Personal Skills b. Reading c. Speaking d. Self Interest
Q17. …….. ……. And removing barriers is a job one has to do during transmission.
a. Keeping barriers b. Reducing disturbances c. Technical Tools d. Harmony
Q18. The supplier oriented communication is word based and routine follow up can be chosen and thus media selection is not a serious problem.
a. True b. False
Q19. In silent communication, we use pictures and voice.
a. True b. False Q20. More than listening, do the talking first.
a. True b. False
Assignment: 2
Pirelli Case Study Learning to Put People at the Heart of a Digital Transformation Pirelli is an Italian company with a 150-year history of invention, innovation and diversification in the production and marketing of tires for cars and motor bikes. The company has 30,000 employees with 19 factories across 13 countries. The Business Challenge Pirelli recognized the need to transform its internal processes and management approach to increase its speed of innovation and develop the business agility required to succeed in today’s global marketplace. Pirelli knew that for such a digital transformation to be embraced and driven internally, it had to start by enabling its nationally-diverse and globally-dispersed professional staff to communicate effectively, in and outside the organization—in English. They also saw the value in developing a learning program that would embody and demonstrate the benefits of the cultural changes it was looking to drive. Solution A pilot program, involving 100 global managers across four countries, tested the effectiveness and challenges of introducing a digital-first solution. Leadership worked with Central HR teams and “in-country” HR Managers to develop KPIs that met company-wide goals and local business challenges. The program has involved 20 countries, and over the past 5 years has been credited as a critical success in the adoption of digital learning as a common approach to all Pirelli learning needs. Since the company is a global leader in Tyre manufacturing and global work force is involved in collaboration the primary language of communication has to be English. Result Over the 5 years of the program Pirelli learners saw an increase in their ability to work in English, saving 1.7 hours per learner per week as reported by managers. Since 2012, more than 25% of Pirelli’s white-collar workforce have been exposed to a digital learning solution—exceeding the company’s goal of 20%— with more than 1,400 employees benefiting from the program. “Learnship’s competence in change management goes well beyond designing and implementing new L&D programs; we have been fortunate to capitalize on their experience and know-how to support Pirelli’s HR and digital transformation initiatives in learning.
Q2. Assessing the rationale behind Pirelli's digital transformation strategy, why did the company prioritize enabling its professional staff to communicate proficiently in English?
a. To facilitate local language interactions
b. To enhance global collaboration and communication c. To promote cultural diversity within the organization d. To streamline administrative processes Q3. Considering Pirelli's objectives for internal transformation, what were the primary drivers for the need to innovate its processes and management approach?
a. Enhancing employee benefits
b. Increasing agility c. Accelerating innovation d. Reducing operational costs
Q4. Reflecting on the statement regarding Learnship's involvement in Pirelli's transformation initiatives, what aspect of their competence extends beyond designing and implementing new L&D programs?
a. Technical expertise in software development
b. Experience in financial management c. Proficiency in change management d. Skills in designing and implementing new L&D programs
Q5. What was Pirelli's goal for digital learning exposure till 2012 for white collar workforce and how much was actually achieved by 2012?
A. 0.1 B. 0.15 C. 0.2 D. 0.25
Q6. Evaluating the impact of Pirelli's program, Which area the proficiency increased and what was the reported increase in the ability of learners to work over the course of 5 years?
A. Proficiency increased in English
B. 1.3 hours saved per learner per week C. Proficiency increased in French D. 1.7 hours saved per learner per week
