Alliance Hotel and Restaurant
Alliance Hotel and Restaurant
Alliance Hotel and Restaurant
INSTITUTE
INDEX NUMBER :
RESOURCE MANAGEMENT.
DEDICATION
I dedicate this job to the Almighty God my creator. My strong pillar, my source of
inspiration, wisdom, knowledge and understanding. He has been the source of my strength
throughout the program and to my beloved parents whom encouragement has made sure that
I give it all it takes to finish that which I have started. Thank you my beloved parents for you
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ACKNOWLEDGEMENT
I acknowledge this work to the entire department of business studies for the support and
guidance. I also acknowledge my family and friend and also my mentors for the moral and
material support.
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EXECUTIVE SUMMARY
This Section of analysis is a summary of various components of the business plan a business
Chapter One
Goes to overview of the business including the name form of ownership, location, address,
capital investment, types of business product and services offered justification of opportunity
growth strategies as well as analysis of competition, strength and weakness, opportunity and
threats.
Chapter Two
It gives the overview of marketing of the lives of the business falls and goals and objective of
the business. Also it presents the entry and growth strategies as well as analysis of
Chapter Three
The proposed business plan presents the organizational and management plan will be
adopted. It presents the organization structure, the key management personnel with these
present the recruitment, training and promotion to be adopted together with the remuneration
and incentive to be given. Finally, it presents the licenses, permit and by-laws involved
during the business and any other supportive services available for easier operation of the
business.
Chapter Four
It presents the business production plan comprising of operation facilities and equipment
facilities. It also presents the production operation strategies and process and all regulations
and registration that are likely to affect production operation of the business.
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Chapter Five
The financial plan of the proposed business will show all the financial requirement of the
business venture. It will present the pre-operational costs incurred the working capital,
proforma balance sheet, proforma cash flow and proforma income statement. It will also
highlight the breakeven point analysis, desired financial proposed capitalization and
determined growth and progress of the business for experience of the future.
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Declaration
I hereby declare this business is original work and it has never been presented for any
academic award either in this institute or any institute of higher learning by any one for
Signature:………………….. Date:……………………..
………………….. Date:………………………..
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Table of Contents
DEDICATION..........................................................................................................................................i
ACKNOWLEDGEMENT.......................................................................................................................ii
EXECUTIVE SUMMARY....................................................................................................................iii
Declaration...............................................................................................................................................v
CHAPTER ONE......................................................................................................................................1
BUSINESS DESCRIPTION....................................................................................................................1
1.0 BUSINESS DESCRIPTION..............................................................................................................1
1.1 BACKGROUND OF THE OWNER.................................................................................................1
1.2 BUSINESS NAME AND LOGO......................................................................................................1
1.2.1 BUSINESS NAME.........................................................................................................................1
1.3 BUSINESS LOCATION AND ADDRESS......................................................................................1
1.3.1 BUSINESS LOCATION................................................................................................................1
MAP.........................................................................................................................................................2
1.3.2 BUSINESS ADDRESS..................................................................................................................2
1.4 FORM OF OWNERSHIP..................................................................................................................2
1.5 TYPE OF BUSINESS.......................................................................................................................3
1.6 PRODUCT AND SERVICES...........................................................................................................3
1.6.1 PRODUCTS....................................................................................................................................3
1.6.2. SERVICES.....................................................................................................................................3
1.7 JUSTIFICATION OF BUSINESS OPPORTUNITY........................................................................3
1.8 THE INDUSTRY..............................................................................................................................4
1.9 GOALS AND OBJECTIVES OF THE BUSINESS.........................................................................4
1.9.1 GOALS...........................................................................................................................................4
OBJECTIVES..........................................................................................................................................4
1.10 ENTRY AND GROWTH STRATEGY..........................................................................................5
1.10.1 ENTRY PLAN..............................................................................................................................5
1.10.2 GROWTH STRATEGY...............................................................................................................5
CHAPTER TWO.....................................................................................................................................6
2.0 MARKET PLAN...............................................................................................................................6
2.1 POTENTIAL CUSTOMER...............................................................................................................6
2.2 COMPETITORS................................................................................................................................6
2.3 MARKET SHARES AND SIZE.......................................................................................................7
2.4 METHODS OF PROMOTION AND ADVERTISEMENT.............................................................8
2.4.1 PROMOTIONS..............................................................................................................................8
2.4.2 ADVERTISEMENT.......................................................................................................................8
2.5 PRICING STRATEGIES..................................................................................................................8
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2.6 SALES TACTICS..............................................................................................................................8
2.7 DISTRIBUTION STRATEGY..........................................................................................................9
CHAPTER THREE...............................................................................................................................10
3.0 ORGANIZATION PLAN................................................................................................................10
3.1 ORGANIZATIONAL STRUCTURE.............................................................................................10
3.1.1. TOP MANAGEMENT................................................................................................................11
3.2 RECRUITMENT, TRAINING AND PROMOTION.....................................................................13
3.2.1 RECRUITMENT..........................................................................................................................13
3.2.2. TRAINING..................................................................................................................................13
3.2.3 PROMOTION...............................................................................................................................13
3.3 RENUMERATION AND INCENTIVES.......................................................................................13
3.3.1 RENUMERATION......................................................................................................................13
3.3.2 INCENTIVE.................................................................................................................................14
3.4 SUPPORT SERVICES....................................................................................................................14
3.4.1 INSURANCE COVER.................................................................................................................14
3.4.2 BANKING SERVICES................................................................................................................15
3.4.3 LEGAL SERVICES.....................................................................................................................15
CHAPTER FOUR..................................................................................................................................16
4.0 OPERATIONAL PLAN..................................................................................................................16
4.1 Production/ Operational Facilities and Capacity.............................................................................16
4.2 PRODUCTION STRATEGIES.......................................................................................................16
4.3 PRODUCTION PROCESS.............................................................................................................18
4.4 REGULATIONS AFECTING THE OPERATION........................................................................18
4.4.1 Health Regulations........................................................................................................................18
4.4.2 Safety Regulations........................................................................................................................18
4.4.3 Environmental Regulation............................................................................................................18
4.4.4. Laws Regulating Music...............................................................................................................18
CHAPTER FIVE...................................................................................................................................19
5.0 FINANCIAL PLAN........................................................................................................................19
5.1.1PRE OPERATIONAL COST........................................................................................................19
5.2 WORKING CAPITAL....................................................................................................................19
5.4 PRO FOMA BALANCE SHEET....................................................................................................20
5.5 BREAK-EVEN ANALYSIS...........................................................................................................23
5.6 EXPECTED PROFITABILITY RATIOS.......................................................................................23
5.6.1 Gross Profit Percentage................................................................................................................23
5.6.2 Return on equity............................................................................................................................23
5.6.3Return on investment.....................................................................................................................23
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5.6.4 Return on sales..............................................................................................................................23
5.7 DESIRED FINANCING..................................................................................................................24
5.8 PROPOSED CAPITALIZATION...................................................................................................24
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CHAPTER ONE
BUSINESS DESCRIPTION
1.0 BUSINESS DESCRIPTION
1.1 BACKGROUND OF THE OWNER
The proposed business will be owned by Pauline Ememwa aged 20 years old, a Kenyan
Management Year II at Shamberere Technical Training Institute. The business will start with
that the Hotel is of high maintenance. The name also presumed to have psychological impact
in the customer. They will be willing to experience the special services offered in this
venture.
Polytechnic along Kisumu – Kakamega Highway. The owner chose the location because it is
located near the College and Polytechnic of the town near the County Assembly
something to eat and also will be easy for the student to get any type of food wherever they
want. In addition, the place has conducive environment and easy transport.
MAP
Email – [email protected]
Ememwa will run the business as a Manager with the help of a supervisor and other
employees.
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The owner chose the type of business because there will be no profit sharing. This will enable
Quick decision- she can make quick decision because she is not supposed to consult anyone.
She can make decision in the time and control the situation more effectively.
Close supervision- She can supervise her business closely and she has direct connection with
size and shape and will be of good quality. Various methods of packaging will be used to take
away services. The product will be offered in both cash and Mpesa form. The business will
cater for the clients including those from part of the Country will obtain their favorites food
1.6.2. SERVICES
The business will provide conference facilities, standard economic rooms for
accommodation, free Wi-Fi interned facilities for customers who come to take their meals. It
will also provide television and newspapers so that customers can be updated.
skills in dealing with the business. She also has enough capital to run the business. The
business is going to be successful and outweigh the competition because of the accessibility.
The business
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is located centrally between the Kisumu- Kakamega Highway which will enable 90% of
Security- The security will be high since the business will be located near the Police station.
Location- Due to the central location of the business and exposure to the business and
exposure to the public in business has very high chances of making more services and
aim to satisfy the demand for food, drinks and accommodation away from home.
To advertise vacant job position in the newspaper and be able to recruit qualified position for
employment.
The business will be set to attain the following long term goals: -
OBJECTIVES
- To make profit.
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1.10 ENTRY AND GROWTH STRATEGY
1.10.1 ENTRY PLAN
The introduction of the business will be done through advertisement through the radio,
television and putting posters on the way. The posters will be written the services offered
and will offer products of low and affordable prices as compared to competitors.
The business will employ qualified offers fair prices to consumers and also produce quality
foods and services. The business will be able to advertise their products online and posters
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CHAPTER TWO
2.0 MARKET PLAN
Alliance Hotel and Restaurant will be identifying people’s needs and offering them services
with the aim of making profit. The business will be important because that is how they will
reach potential customers and get profit in return when products and services are offered to
customers.
exchange of money or any other form of payment and service to wide range of people e.g.
2.2 COMPETITORS
Alliance Hotel and Restaurant will face still competition from the firms for the customers
available. The proposed business shall use the following strategies to ensure they overcome
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Alliance Proper packaging of foods Does not offer beans Fair prices on Insecurity
expecting to get a large percentage and large profit because of lack of stiff competition in and
Market shares
10%
15%
75%
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2.4 METHODS OF PROMOTION AND ADVERTISEMENT
2.4.1 PROMOTIONS
Alliance Hotel and Restaurant will employ promotional technique in promoting the business.
These include free sample in order to promote sales. The food will be of high qualified and
2.4.2 ADVERTISEMENT
Advertising is a way of making potential customers to be aware of the product on offer in the
market.
Alliance Restaurant and Hotel will be advertised by the use of newspapers, radio, brochure
and social media. This will happen for a period of three months.
strategy in determining the price of its products and service. Their prices will be as follows: -
fresh milk a cup Kshs 150/-. Tea cup will be costing Ksh 50 and many others. The price
(ii) Level of income- The price will be fair in order to accommodate will be also
products. The various tactics she will employ are direct or personal selling. This will enable
him to receive feedback directly from the customers and hence improve it. She will also be
able to know the needs of the customers directly using agents and distributors will enable the
proprietor to reach customers who are far away from the business.
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2.7 DISTRIBUTION STRATEGY
The business will put in place various distribution strategies in for its products to reach its
customers. One of which will be produced through the agent to reach its customers. Although
it will emphasize direct contract and receive immediate feedback. The means of transport that
the business will use is road transport because the area where the business is located is well
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CHAPTER THREE
3.0 ORGANIZATION PLAN
Alliance Hotel and restaurant will operate under the management being a sole proprietor
business. There shall be rooms which will be kept aside for keeping commodities which will
be headed by the store keeper. There will be waiters who will be making orders for customers
structure.
MANAGER
SUPERVISOR
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3.1.1. TOP MANAGEMENT
SUPERVISOR
Qualification
Duties
He makes sure that policies and regulations of food and beverage are implemented
MANAGER
Qualification
Duties
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In charge of wages and salaries of employees
He is in charge of promotions.
certificate 1-year
experience
sales production
1
Receptionist 1 1-year experience Welcoming of visitors
Certificate of receptionist
profit for the business. The recruitment will be done through the use of posters and
advertisement. This will indicate their qualification and vacant position in various
department.
3.2.2. TRAINING
Training of the new employees will be done through seminars for one week for them to
acquire the skills. The manager being the proprietor of the business will also attend seminars
3.2.3 PROMOTION
The manager will consider the qualification factors to her employees. Individually for her
carry the promotion that they are going to be offered. The advantages of promotion will
will offer a fair salary and incentives to its staff/ employees. This will vase on experience and
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Personnel Number Basic Salary Allowances Total
Total 110000
3.3.2 INCENTIVE
The incentive that will be given to employees for their hard work will be young part and
In case of maternity leave overtime allowance will be provided to employees and offs will be
it capitalize.
Encourages savings
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Ensures business stability
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CHAPTER FOUR
4.0 OPERATIONAL PLAN
4.1 Production/ Operational Facilities and Capacity
Before purchasing the equipment, which are required in production sector will be
considered cost, maintenance cost and durability. This are illustrated in the table below: -
Cost
and services. It is also place the priority in the taste and preference of the customers. Also
Alliance Hotel and Restaurant will be operating from 7:00am in the morning to 11:00pm in
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the night during weekdays and from 7:00am to 10:00pm during weekends. It will also require
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4.3 PRODUCTION PROCESS
The production process will follow the following procedures. The store keeper will be
receiving the materials from the farmers in the reception assistance by the waiter. Which the
hotel will be selling them to the customers based on the orders with the business.
The administration department ensures that work runs smoothly as expected. The
management pays the farmers who deliver goods to the business with respect to their
contract.
Ministry of Health. The Ministry of Health will now license the after recommendations all
workers will be provided with safety boots and overalls to protect them.
If any worker will fall sick it will be the duty of the business to promote medication care to
the employee.
wear chef hat to prevent them reading head hence preventing blood circulation.
ensure that all workers maintain cleanliness because they are in charge of supplying food
to the workers.
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CHAPTER FIVE
5.0 FINANCIAL PLAN
5.1.1PRE OPERATIONAL COST
These are costs which are incurred by the business before it becomes operational e.g.
ITEMS AMOUNT(KSHS)
Stock 400,000
Rent
Transport 20,000
Miscellaneous 10,000
TOTAL 731,500
progress
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Debtors 15,000 5,000 10,000
ASSETS
ASSETS
FIXED ASSETS
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LIABILITIES
LIABILITIES
2
MONTHS
JAN FEB MAR APRIL MAY JUNE JULY AUG SEP OCT NOV DEC TOTAL
ITEMS
Balance BF 696,000 685,000 671,300 662,800 667,350 643,700 640,050 619,950 611,450 610,050 625,050 616,150 7,748,850
Cash sale 70000 77000 25000 70000 40000 60000 30000 60000 55000 80000 65000
40000 672000
Loan 5000 15000 5000 20000 5000 50000
Debtors 10,000 15000 100005000 20000 5000
10000 5000 10000 90000
Others 3000 5000 4000 5000 5000 22000
Total Received 746,000 758,000 711,300 717,800 687,350 688,700 675,050 654,950 651,450 674,050 650,050 641,150
Cash
outflow
Cash purchase 32,000 36,450 25,000 32,000 25,000 25,000 36,450 25,000 25,000 30,000 10,000 10,000 291,900
Creditors 15,000 5,000 10,000 5,000 5,000 10,000 5,000 5,000 3,000 5,000 10,000 5,000 83,000
Salaries 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 42,000
Rent 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 3,500 42,000
Telephone 500 500 500 500 500 500 500 500 500 500 500 500 6,000
Water 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 12,000
Electricity 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 24,000
Stationary 300 300 300 300 300 300 300 300 300 300 300 300 3,600
Transport 700 800 700 500 700 700 700 700 700 700 700 700 8,300
Postage 300 300 300 300 300 300 300 300 300 300 300 300
Repair 3,600
Insurance 1,000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1150
Drawing 12,000
Interest 350 3500 350 350 350 350 350 350 350 350 350 350
Taxes 500 500 500 500 500 500 500 500 500 500 500 500 4200
Others 6,000
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5.5 BREAK-EVEN ANALYSIS
Gross Profit = Sales – Total direct cost
Sales = 700,100
= 110,600
=15.80%
=1,047,468.35shillings
110,000\700100*100
=15.80%
= 1,000,000- 589,500
=Kshs. 410,500
100% 589,500/1,000,000*100
=58.95%
= 159,350
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5.7 DESIRED FINANCING
Determine the total amount of money required to start your business;
Savings Ksh.700,000
Donations Ksh.400,000