Đáp Án
Đáp Án
Đáp Án
1. Content (4 points)
o Clear description of the issue with the appliance (1 point)
o Explanation of the experience when calling the shop (1 point)
o Specific request from the manager (2 points)
2. Structure and Organization (3 points)
o Clear structure (introduction, main content, conclusion) (1 point)
o Logical flow and connection between paragraphs (1 point)
o Appropriate use of salutation and closing (1 point)
3. Grammar and Vocabulary (3 points)
o Correct grammar usage (1 point)
o Richness and accuracy of vocabulary (1 point)
o Absence of significant spelling errors (1 point)
Dear Mr. Bean,
I am writing to formally complain about a kitchen appliance I purchased from your shop on September 15th.
The appliance, a blender, has been malfunctioning since the day I brought it home. It makes an unusual
grinding noise and fails to blend ingredients properly.
I contacted your shop for assistance on September 20th, but unfortunately, my experience was quite
disappointing. The staff member I spoke to seemed uninterested in my issue and offered no helpful solutions.
I was advised to try resetting the blender, which did not resolve the problem.
I kindly request a full refund or a replacement for the faulty appliance. I believe this is a reasonable
expectation given the circumstances. I look forward to your prompt response to this matter.
Thank you for your attention.
Sincerely,
[Your Name]
[Your Contact Information]
Part 2. Essay writing( 20 points)
- If the contents are not relevant, the paragraph IS NOT COUNTED.
- If the contents are relevant, ASSESS the writing in accordance with this scale:
Criteria Details
- The writing should include 2,3 solid units with 3 parts (topic sentence, supporting
Appearance sentences, concluding sentence)
(2 points) - The number of words is about 250-300. Less than 230 words or more than 320
words, subtract 0.5 point.
- Topic sentence.
- The supporting ideas should mention 2 or 3 specific things.
Task
- There should be relevant examples or explanation to each supporting idea.
achievement
- Concluding sentence(s): relevant to the main content of the writing
(5 points)
- The writing is persuasive.
- Topic sentence and supporting sentences must be relevant.
Coherence
- Examples/explanations must be relevant to the supporting idea that they support.
& cohesion
- Ss' writing should have a flexible and useful use of linking devices (conjunctions,
(4 points)
reference, repetition of key words).
- Ss' writing is free of grammartical mistakes.
Grammar
- Ss' writing has a wide range of sentence patterns (simple, compound, complex
(4 points)
sentences, emphasis, inversion, questions...).
- Ss' writing has no spelling mistake.
Vocabulary
- Ss' writing has a wide range of vocabulary used with correct meaning.
(5 points)
- Ss' writing has a sensible amount of unfamiliar vocabulary.