Scribd
Upload
12 views

Integration of Task-Oriented Chatbots With Generative AI

Uploaded by

yengibaryanhasmik2002
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
12 views

Integration of Task-Oriented Chatbots With Generative AI

Uploaded by

yengibaryanhasmik2002
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Integration of task-oriented chatbots with generative AI

Nowadays, chatbots have become a pivotal part of our daily life enhancing human-machine
interaction across various domains. They are tools that are reshaping business-customer
interactions. From customer service to healthcare, education to finance, chatbots are
increasingly important in various industries.

Chatbots, or conversational agents, are computer programs designed to simulate human


conversation with users, usually through text or voice interactions.

Platforms such as Amazon Lex, IBM Watson, ManyChat, Chatfuel, and Google Dialogflow
have played a significant role in advancing this technology, mostly focusing on
expert-protocol-driven chatbots to configure the human-machine conversation. These
platforms excel in configuring conversations based on predefined rules and expert
knowledge, making them highly effective for structured, task-oriented applications.

However, advancements in LLMs resulted in more flexible, contextually aware, and


human-like chatbots. Models such as GPT, Gemini, Llama, Claude have revolutionized the
field. Unlike their protocol-driven counterparts, generative AI systems leverage vast amounts
of general knowledge and advanced natural language understanding to engage in more
dynamic and intuitive conversations.

Despite the impressive capabilities of expert-protocol-driven platforms and generative AI


systems, a notable gap exists between these approaches. While expert-driven platforms
offer robust solutions for specific tasks through structured interactions, they often lack the
broader conversational flexibility and contextual richness found in generative AI.On the other
hand, generative AI does well with general knowledge and flexibility but fails short in
accomplishing very specific or structured tasks without additional help.

Addressing this gap presents an opportunity to take the best of both worlds by integrating
the strengths of both approaches. By combining the precise, protocol-driven logic of
task-oriented chatbots with the vast knowledge base and conversational flexibility of
generative AI, we can create more powerful and dynamic chatbot systems.

Google, in particular, provides different tools for conversational AI, including Dialogflow for
task-oriented chatbot creation and Gemini for general chatting.

This paper explores the concept of integrating task-oriented chatbots with generative AI. It
demonstrates this concept by examining the integration of Dialogflow and Gemini to bridge
the gap between task-oriented and generative chatbots. A case study integration
MachineQuizzing chatbot is developed for an enhanced learning experience.

You might also like