Ch.

1: Communication Cycle
A. Fill in the Blanks:
1. Without Feedback the sender cannot confirm if the receiver has interpreted the message correctly.
2. Physical conditions that affect the communication process are called Environmental barriers.

3. The Communication channel is the means through which the message travels from the source to the receiver.
4. The Receiver is the one who decodes or interprets the message.
5. Listening to others is a very important aspect of effective communication.

B. Answer the Following Questions:

What is communication? Communication is the process of transferring or sharing of information between two or more people. It is a two-way
process of reaching mutual understanding, in which participants not only exchange information, news, ideas, and feelings but also create and
share a new meaning.
What are the features of effective communication?
Features of effective communication are –
• Communication is a meaningful process that involves a sender and a receiver. While communicating, Both should share a mutually accepted
code, i.e., a common language.
• A message should be clear. It should convey the right meaning to others.
• Listening to others is a very important aspect of effective communication.
• Communication is a process in which there is an input and an output. A meaningful communication results in a response from the receiver.

List the barriers to effective communication. Explain any two.

The barriers of effective communication are Environmental, Situational and Individual barriers.
1. Environmental Barriers – these are the physical conditions affect the communication process. For example, defective instrument, poor
lightening, uncomfortable sitting arrangements, and unhygienic room conditions distract listeners.
2. Situational Barriers – The factors like distance, noise and distractions cause unnecessary disruption in the communication process. For
example, loud music and noise from generators or other machinery.

Sidhant is preparing for his first campaign speech. Advise him about the possible barriers to effective communication and how can he avoid
them?

• We should advise him about the possible barriers to effective communication.

• Defective instruments, poor lightening, uncomfortable sitting arrangements, and unhygienic room conditions distract listeners.
• loud music and noise from generators for other machinery.
• Individual barriers like age, gender, lack of interest, discomfortable, social economic, speech disorders.

Ch.2: Various Methods of Communication

A. Fill in the Blanks:

1. Facial Expressions is the most noticeable aspect of non-verbal communication.

2. The most significant advantage of oral communication is that it provides immediate Feedback.
3. The use of Visual aids grab the attention of the students and keep them engaged.
4. Written communication is the most formal form of communication.
5. Tone is an example of Non-Verbal communication.

B. Answer the Following Questions:

What are the advantages and limitations of oral communication? Explain with examples.

Advantages of Oral Communication

There are following advantages of oral communication:
1. It is interpersonal and helps in building the relationship.
2. It encourages involvement in teamwork and decision making process.
3. Oral means providing prompt feedback.
4. It is cost efficient.
5. It is a preferred mode of communication for private or confidential matters.
• Example – Group discussions, speech, meeting, personal conversation, telephonic conversation, etc.
Disadvantages of Oral Communication
There are following disadvantages of oral communication.
1. In this form of communication, emotions are visible and hence can lead to miscommunication.

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2. It has no legal validity.
3. It does not provide the permanent record and message can easily be forgotten.
4. It may be difficult for a certain people to understand speech due to various accents and pace used in the oral communication.
5. This form of communication is not suitable for lengthy messages.
• Example – it is not used in formal conversation.
Explain with the help of an example how body language may support or contradict a message.

Body language includes facial expressions, eye movement, hand gestures, posture, etc. Body language shows not only positive message but
also show negative message. For example – Standing erect and leaning forward communication to listeners that you are approachable and
friendly. Other hand, folding the hand gives negative message to listener. Even it shows defensive gesture.

What is the significance of Visual communication?

There are following significance of visual communication –
1. Visual aids like graphs, diagrams, models, etc., make oral communication more meaningful.
2. Use of visual aids makes Complex data easy to comprehend.
3. Visual aids make the communication more interesting.
Prateek wants to share the marking criteria for the final project with his team mates. Suggest him the preferred channel for this task and
give reasons for the same.

Prateek should use Oral communication. This is an effective method to communicate with their team mates. He will able to get immediate
feedback and their opinion related to topic.

Enlist the disadvantages of Non-verbal communication.

There are following disadvantages of Non-Verbal communication.

1. It is difficult to analyse a non-verbal message, thus leaving a greater possibility of distortion of information.
2. In non-verbal communication, long conversation and necessary explanations are not possible.

Chapter – 7: Introduction to ICT

A. Multiple Choice Questions:
1. (a) Online shopping
2. (d) Book
3. (d) All of these
4. (b) E-books

B. Fill in the Blanks:

1. access
2. traditional
3. Tablets
4. One-to-many

C. Answer the Following

1. a) Television b) Mobile phone c) E-mail
2. ICT is used in the pharmaceutical sector for latest research and manufacturing. It helps in hospital management, administration
and it also helps the doctors and nurses to diagnose, treat, and monitor patients. One can search for and learn about various
diseases, their symptoms, cures, and precautionary measures on the Internet.
3. ICT is used in various workplaces for
a) searching information
b) prospecting
c) research and development
d) designing
e) engineering and manufacturing
f) assembling as well as fault diagnosis
g) safety tests and simulations
h) power generation and distribution
i) building and maintaining networks

Chapter – 8: Components of Computer System

A. Multiple Choice Questions:
1. (b) HDD

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 2. (b) 1024 Giga Byte
3. (a) Register
4. (d) Central nervous system

B. State True or False:

1. True
2. False
3. True
4. True
5. False

C. Answer the Following:

1. Central Processing Unit controls all the internal and external devices of a computer and performs arithmetic and logical operations.
2. There are three main components in a CPU.
i. Arithmetic and Logical Unit ( ALU): Arithmetic Logic Unit is the component of CPU, which performs the arithmetic and logical
operations on the operands.
i. Control Unit (CU) : This unit controls the operation of every other component of a computer system. It also controls the transfer
of data and instructions among the various units of a computer.
ii. Memory Unit (MU): The memory unit is the principal storage of the computer. It stores both data and instructions.
3. A register is a very small data holding place in a computer processor. It holds an instruction, storage address or data. There are
various types of registers; each register performs a specific function. Some most commonly used registers are: Accumulator (AC),
Data Register (DR), Address Register (AR), Program Control (PC).
4.
RAM ROM
Stands for Random Access Memory. Stands for Read Only Memory.
It is volatile in nature, i.e., the data It is non-volatile in nature, i.e., the data
gets erased if the power supply is switched off. is not lost even if the power supply is turned off.
It is temporary memory. It stores data permanently.

5. The smallest unit of memory is Bit (Binary digit) that can hold a single state - either 0 or 1. 1Bit (1b) is the smallest unit of data.
Other units are:
 Nibble: Group of 4 bits
 Byte: Group of 8 bits
 Kilo Byte: 1KB = 1024 Bytes
 Mega Byte: 1MB = 1024 KB
 Giga Byte: 1GB = 1024 MB
 Tera Byte: 1TB = 1024 GB
 Peta Byte: 1PB = 1024 TB

Chapter – 9: Peripheral Devices

A. Fill in the Blanks:

1.
Sound
2.
Powdered
3.
Plotter
4.
Platters
5.
USB
B. State True or False:
1. False
2. True
3. True
4. False
5. True

C. Answer the Following:

1. Peripheral devices are internal and external devices that connect to the computer directly and add functionality to it. They can
be easily removed and plugged into a computer system. A few examples of peripheral devices are:
 Optical disk drive
 Modem
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  Bluetooth
 Memory card reader
2. Scanner is an input device that scans text, images, and objects optically. The scanned data is then converted into a digital image
and displayed on the computer screen.
There are three types of scanner. They are: (a) Drum Scanner (b) Flatbed Scanner (c) Handheld Scanner

3. Monitor is the most common output device. It is also called Visual Display Unit (VDU), an electronic visual display for computers.
Just like a television, a monitor also displays the output on the screen. Monitors display pictures by dividing the display screen
into thousands (or millions) of minute dots called pixels, arranged in rows and columns. The pixels are so close together that
they appear connected.
4. HDD or Hard Disk Drive is the most common storage device for storing a large amount of data. Hard disk is made up of a
collection of disks known as platters. Each platter requires two read/write heads one for each side. All the read/write heads are
attached to a single access arm so that they do not move independently. Each platter has the same number of tracks to store
data.

Chapter – 10: Basic Computer Operations

A. Multiple Choice Questions:

1. (a) Unity
2. (b) POST
3. (d) Distributed
4. (a) Icons
5. (c) Shell and Kernel

B. Fill in the Blanks:

1. Multithreading
2. Trash
3. Commands
4. Directory
5. Linus Torvalds

C. Answer the Following Questions:

1. System software is a collection of one or more programs, that are designed to control and manage the overall operation and
performance of a computer system.
2. An operating system which is capable of doing multiple tasks or executing processes while using common processing resources like
CPU, is called a Multitasking Operating System.
3. Timothy Paterson wrote the original disk operating system.
4. Multithreading operating systems are the operating systems which allow different parts of an application or program to run
simultaneously. The feature of multithreading can delay the execution response of certain processes.
5. A system software can be classified into the following four categories:
a) Operating System
b) Device Drivers
c) Language Processors
d) Utility Software

6. Following are the security measures which are used to protect the user’s data from threats and intrusion:
a) Protection against unauthorised access through login and password.
b) Protection against intrusion by keeping the firewall active.
c) Displaying messages related to system vulnerabilities.
7. A directory is just like a file folder which contains all the logically related files. DOS files are organised in a hierarchical or an inverted
tree-like structure. The files are further divided into directories and sub-directories. The main directory is called Root Directory.

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